We are going with Brookdale Penn Hills. My mom really enjoyed them, so that's why we thought we would give it a try. The tour went very, very well. The manager, Mike, was wonderful. He was able to answer any questions and showed us everything. We were very pleased. The staff was very pleasant. The facility was very clean, very nice, and very welcoming. The location was very convenient. The menu seemed very nice. Unfortunately, my mom is on a special diet, so I don't know if she'll be able to eat that. She is on a pureed soft diet, so they are going to accommodate that. There are activities and scheduled things for them to do. There is an outside courtyard. There are a lot of things for them to do.
Brookdale Penn Hills
Offers Assisted Living
12 Reviews
7151 Saltsburg Rd, Penn Hills, PA 15235
Call
(800) 385-2527
Reviews of Brookdale Penn Hills
Assisted Living Reviews for Brookdale Penn Hills
October 20, 2021
I visited this facility
August 22, 2021
I visited this facility
We would have preferred Brookdale Penn Hills but they did not have the lanyard or the ability to control the temperature in the individual rooms. Those were two things that my mother-in-law wanted. It's assisted living and it was a smaller facility so we like it. They only had about 20 residents but they had the same number of staff so the ratio of staff to residents was higher. The dining room looked inviting. The facility itself was just smaller and easier to navigate. One of the residents, unprompted by anybody, carried on a conversation with us during the tour and told us how happy they were that they were living there so those types of things made us like it. It was also clean, inviting, updated, and there were no odors. It looked well-maintained.
August 08, 2021
I visited this facility
Brookdale Penn Hills was a very nice place. Everything I saw I liked. It's on one floor, had great parking, and it's easy to access. The staff was very wonderful, professional, and very informative. They had a salon. Everything that they have was nice. It would be someplace that I would consider based on the presentation. It felt like home and it looked clean. I didn't smell anything coming in the door, which is a good thing. The only thing was the cost. I didn't know it was gonna cost that much. The dining room was spacious, everything was clean, and people were helping out a lot of different residents, which was nice. Everybody seemed happy. The food smelled good.
November 25, 2020
I visited this facility
I visited Brookdale Penn Hills for my grandfather. It was very clean and very nice. I did not interact much with the staff, except the salesperson, but he was very helpful and friendly.
December 05, 2019
I am a friend or relative of a current/past resident
My mother is a resident at this community. The building is small and clean. It’s truly a family setting. They run with 2 staff per shift but they work like hell! They provide all care and housekeeping duties to my mother. My mother loves it there. The staff is friendly and attentive.
May 10, 2016
I visited this facility
I looked at Brookdale and didn’t like it at all. When you go in, a lady in the room doesn't speak or do anything. The community is made up of really old people. If your mom is able to hold a conversation, that’s not going to be a place that you should want her to go because there’s very few people that can even hold a conversation. The price was fine, but my mom needs to be around people who are able to speak. The other thing is its very small and there’s nothing to do. There’s only 12 rooms. You can go down one little hall, turn around and go down another hall. It’s very tight.
Provider Response
We are sorry to hear your tour of Brookdale Penn Hills did not meet your expectations. We want to thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
February 20, 2015
I am a friend or relative of a resident
Sterling House of Penn Hills is just a great place. It's small, but very clean. The people are very caring, loving, and compassionate; couldn't be nicer. Her room has a bed and a chair. They have two activity coordinators. They showed movies to the residents, and they have arts and crafts. Sunday was my mother's 101st birthday, and we had a party for her. I'm very lucky I found them, and they take excellent care of her. It's better for her there than here at home.
February 13, 2014
I am a friend or relative of a resident
Sterling house was a small facility and the rooms were lovely. Mom stayed there for three weeks. The staff was absolutely, incredibly wonderful. It has more of a homelike feel than one of the bigger ones. They had an activity director that came in, they played cards, they had entertainer come in and he sang and put on little shows for the people. They also had taken them all out to lunch on a bus. The food was wonderful.
September 13, 2013
I am a friend or relative of resident
My parent is still at Sterling House. We want to move him.
Even though it is ASSISTED Living, they want to change more and more for everything they assist with. Bathing, getting dressed, pushing wheel chair to cafeteria, etc.
When he first came there 2 years ago, everything was good. It has gone downhill. In the evening there are only 2 people around. What if there was an extreme emergency or a fire. I thought that Assisted meant that they helped the residents. Would not reccommend.
July 12, 2013
I visited this facility
I have a chance to visit Sterling House of Penn Hills for my grandmother. They were very friendly there and very accommodating. They were under construction so I don't know that this is a true evaluation because I thought it was dirty. The rooms were small. I was there right after dinner and too many people were just sitting around and staring. They didn't seem to have any activities at that time. When I toured this facility, a woman kept saying, 'I'm going to pee my pants, I'm going to pee my paints ' and the head nurse who was giving me the tour, she never even acknowledged that lady. I didn't want that to be my grandmother sitting there and you are crying out for help because you're in a wheelchair and can't move and you're not even acknowledged. That right there turned me off. They did say they do have activities, but the head nurse didn't have an activity calendar to show me.
April 14, 2013
I am a friend or relative of a resident
Sterling House has been excellent to my mom. We're really happy with where she's at and so is she. My sister who lives near the facility sees her almost every day. All the care has been excellent and the staff is very attentive. The atmosphere is homey and they make it out to be that way. They're really doing a very fine job.
July 23, 2012
I visited this facility
I thought this facility was very clean and well staffed, and the staff were very friendly and helpful. The location of this facility was very convenient as well, as it was close to major roadways and easy to find. One thing my grandparents really liked about this facility was that they have a personalized assisted living program. They could choose what types of assistance they needed, programs they wanted to participate in, what type of living facilities they needed, etc. They also liked that this facility offered lots of different activities, including movie nights, outings, shopping, etc.I did not care for some of the decorations throughout the facility. That was my one major drawback, is that looks wise, it felt a bit cramped and institutional. But overall, this facility is very nice.
Services and Amenities of Brookdale Penn Hills
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Tv Room
- Garden And Patio
- Resident Parking
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Fitness Room
- Gardening
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guests At Mealtime
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Minimum Age: 65
- Pets: Yes
Licenses
- State Licenses: 431590 - PERSONAL CARE HOMES
About Brookdale Penn Hills
Brookdale Penn Hills provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
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