Brookdale Penn Hills

Marilyn

I looked at Brookdale Penn Hills. It's a smaller facility than the other one I toured, they only take like 25 people. But it's very, very pleasant and very friendly. The person I talked to, whose name was Jill, was very accommodating, very pleasant, and forthcoming as to their services. They were getting to play bingo when we were there. I thought the rooms were a nice size, they accommodate a queen bed, which was surprising. A person looking for a smaller facility would probably like Brookdale.

Kristin

We are going with Brookdale Penn Hills. My mom really enjoyed them, so that's why we thought we would give it a try. The tour went very, very well. The manager, Mike, was wonderful. He was able to answer any questions and showed us everything. We were very pleased. The staff was very pleasant. The facility was very clean, very nice, and very welcoming. The location was very convenient. The menu seemed very nice. Unfortunately, my mom is on a special diet, so I don't know if she'll be able to eat that. She is on a pureed soft diet, so they are going to accommodate that. There are activities and scheduled things for them to do. There is an outside courtyard. There are a lot of things for them to do.

Kim

We would have preferred Brookdale Penn Hills but they did not have the lanyard or the ability to control the temperature in the individual rooms. Those were two things that my mother-in-law wanted. It's assisted living and it was a smaller facility so we like it. They only had about 20 residents but they had the same number of staff so the ratio of staff to residents was higher. The dining room looked inviting. The facility itself was just smaller and easier to navigate. One of the residents, unprompted by anybody, carried on a conversation with us during the tour and told us how happy they were that they were living there so those types of things made us like it. It was also clean, inviting, updated, and there were no odors. It looked well-maintained.

Rosalie

Brookdale Penn Hills was a very nice place. Everything I saw I liked. It's on one floor, had great parking, and it's easy to access. The staff was very wonderful, professional, and very informative. They had a salon. Everything that they have was nice. It would be someplace that I would consider based on the presentation. It felt like home and it looked clean. I didn't smell anything coming in the door, which is a good thing. The only thing was the cost. I didn't know it was gonna cost that much. The dining room was spacious, everything was clean, and people were helping out a lot of different residents, which was nice. Everybody seemed happy. The food smelled good.

Amy

I visited Brookdale Penn Hills for my grandfather. It was very clean and very nice. I did not interact much with the staff, except the salesperson, but he was very helpful and friendly.

Loving daughter 2019

My mother is a resident at this community. The building is small and clean. It’s truly a family setting. They run with 2 staff per shift but they work like hell! They provide all care and housekeeping duties to my mother. My mother loves it there. The staff is friendly and attentive.

LisaATXQO

I looked at Brookdale and didn’t like it at all. When you go in, a lady in the room doesn't speak or do anything. The community is made up of really old people. If your mom is able to hold a conversation, that’s not going to be a place that you should want her to go because there’s very few people that can even hold a conversation. The price was fine, but my mom needs to be around people who are able to speak. The other thing is its very small and there’s nothing to do. There’s only 12 rooms. You can go down one little hall, turn around and go down another hall. It’s very tight.

Provider Response

pamgibson

Sterling House of Penn Hills is just a great place. It's small, but very clean. The people are very caring, loving, and compassionate; couldn't be nicer. Her room has a bed and a chair. They have two activity coordinators. They showed movies to the residents, and they have arts and crafts. Sunday was my mother's 101st birthday, and we had a party for her. I'm very lucky I found them, and they take excellent care of her. It's better for her there than here at home.

Debbie74449350

Sterling house was a small facility and the rooms were lovely. Mom stayed there for three weeks. The staff was absolutely, incredibly wonderful. It has more of a homelike feel than one of the bigger ones. They had an activity director that came in, they played cards, they had entertainer come in and he sang and put on little shows for the people. They also had taken them all out to lunch on a bus. The food was wonderful.

girl#1

My parent is still at Sterling House. We want to move him. Even though it is ASSISTED Living, they want to change more and more for everything they assist with. Bathing, getting dressed, pushing wheel chair to cafeteria, etc. When he first came there 2 years ago, everything was good. It has gone downhill. In the evening there are only 2 people around. What if there was an extreme emergency or a fire. I thought that Assisted meant that they helped the residents. Would not reccommend.

Provider Response

Lisa33

I have a chance to visit Sterling House of Penn Hills for my grandmother. They were very friendly there and very accommodating. They were under construction so I don't know that this is a true evaluation because I thought it was dirty. The rooms were small. I was there right after dinner and too many people were just sitting around and staring. They didn't seem to have any activities at that time. When I toured this facility, a woman kept saying, 'I'm going to pee my pants, I'm going to pee my paints ' and the head nurse who was giving me the tour, she never even acknowledged that lady. I didn't want that to be my grandmother sitting there and you are crying out for help because you're in a wheelchair and can't move and you're not even acknowledged. That right there turned me off. They did say they do have activities, but the head nurse didn't have an activity calendar to show me.

Lawrence3

Sterling House has been excellent to my mom. We're really happy with where she's at and so is she. My sister who lives near the facility sees her almost every day. All the care has been excellent and the staff is very attentive. The atmosphere is homey and they make it out to be that way. They're really doing a very fine job.

bethann1408

I thought this facility was very clean and well staffed, and the staff were very friendly and helpful. The location of this facility was very convenient as well, as it was close to major roadways and easy to find. One thing my grandparents really liked about this facility was that they have a personalized assisted living program. They could choose what types of assistance they needed, programs they wanted to participate in, what type of living facilities they needed, etc. They also liked that this facility offered lots of different activities, including movie nights, outings, shopping, etc.I did not care for some of the decorations throughout the facility. That was my one major drawback, is that looks wise, it felt a bit cramped and institutional. But overall, this facility is very nice.