The tour experience at Clarks Summit Senior Living was good. It was bright and cheery. It was a little worn in a lot of places. You could say it's been there for maybe 15 years. It was just a little worn down, especially the carpets and stuff like that. The staff members were good. I don't think there was as much personal attention as the other place. There was a library. They need to spruce it up a little bit, like basic care of the building and redo some stuff. I don't think they really know the people there. I just got that impression. It was just like a job to them.
Reviews of Clarks Summit Senior Living
Assisted Living Reviews for Clarks Summit Senior Living
December 08, 2021
I visited this facility
September 26, 2021
I am a friend or relative of a current/past resident
This is a good place. My mom has lived at CSSL for more than a year. She's in her late 80's. During that time, the staff was disciplined in administering Covid protections. My mom has a one-bedroom apartment. It is large enough, comfortable, and has nice light. The staff is uniformly polite and friendly. The public spaces -- dining rooms, their "tavern", the rec room and the lobby are large, and popular. There is a capable on-site physical therapy. There are levels of care that can help elderly people who have different capabilities. The outside is pretty. The food is well prepared, and served efficiently. The nursing staff is capable. Management and maintenance seem to be on top of the facility's operation. Some may have different experiences. For my mom this is a safe, consistent, reliable answer to her aging and infirmities. I think everyone there from the top on down does the best job they can. It can't be easy. And it's massive responsibility. It's not inexpensive, but my mom has the resources to afford it, and I would say in northeastern Pennsylvania there isn't a better choice. I would choose this place again.
July 15, 2021
I am a friend or relative of a current/past resident
I visited a relative at Clarks Summit Senior Living. I last visited it just before Covid because she was then transported to the hospital. Then she went to another place where she passed away from Covid.
The place was perfect. I never heard of a complaint, and I know they're very compassionate. I really didn't have any interaction with a lot of the staff. The downstairs staff (when you're coming in and out) were always very kind. They have big parties for them. They have activities. My friend was singing all the time. She started a chorus there. It was great. The place was very clean and very well kept. They have loads of activities.
October 31, 2017
I am a friend or relative of a current/past resident
I have been a guest in the facility for a couple years now and have seen a huge change in the past year. The loving and caring staff that use to be there is no longer there. There is still a select few that are still there. The building is no longer taken care of and clean as it use to be. Also there is more residents that need more then one person to assist them which takes away time from residents who need less assistance. You don't see the smiles on staff or residents faces like in the past. For awhile there was no director in the building and you had to wait for the person who was filling in to be there to voice any concerns. very disappointed with the way things are at this time.
Provider Response
At Clarks Summit, it is our goal to exceed expectations for all our residents and families. I am the Regional Director of Operations and was sorry to read this was not your more recent experience. Please contact me through the community to set up a time to discuss your concerns. I am confident we will open the communication needed to continue providing quality care as well as stay focused on consistent and ongoing improvement. Kind regards -- Wendy.
June 07, 2017
I am a friend or relative of a current/past resident
My mother in law has been there a few months.I am extremely dissatisfied with the cleanliness of her room and the entire facility. Her room is dirty. I used a rest room in lobby area and it was disgusting. What is going on there?I was informed by staff member they are short staffed and they can't do all the work that is expected. This is not what I expected to hear. Attitude is not what I expected.
Provider Response
Thank you taking the time to write your review. At Clark Summit, it is our intent to exceed expectations for all our residents, families and guests and I am sorry that this was not your experience. I am the Executive Director and would like to meet with you along with my head of maintenance to make sure we take care of your mother-in-law's room to your satisfaction. We can also then spend some time to discuss your overall impressions of our community. Please stop by or give me a call -- my door is always open.
March 31, 2017
I visited this facility
Clarks Summit was beautiful. They had every amenity that you could think of, including a library and movie theater. The price was good and there was a good ratio of staff, but it was too large for my mom, and she would totally get lost. Plus, they didn’t have a memory care unit. Otherwise, I would have chosen that because it's very close to my house.
February 23, 2017
I visited this facility
My first impression was great a year ago, just revisited thankfully because now I'm not impressed. Looked like there is a lack of staff and for the most part the place looked like it's in disarray. Where are the courteous and friendly staff that took such good care of us in August 2016. Good Luck.
Provider Response
Thank you for coming back to visit us again and sharing your thoughts with us. I am the Regional Director of Operations and was sorry to read you did not have a wonderful experience when you toured our community this time. We do have numerous team members who have served our residents and families for many years and the entire team at Clark's Summit takes great pride in our beautiful facility and the care we provide to those residents on a daily basis. I would like to have a conversation with you to better understand your comments and concerns. Please contact me at 302-670-4034. Kind regards -- Wendy
February 01, 2017
I visited this facility
The facility is very nice. Beautifully decorated and gives you warm and at home feel. I recently had a tour and was very impressed. The sales manger was extremely knowledge and answered all my questions. She introduced me to residents and the staff which game me insight on how happy each were to live there. I hoping to convince my aunt to move in. I certainly would!
October 05, 2016
I visited this facility
She has been there at Clarks Summit for six weeks, and it’s very nice. I never knew they had such nice facilities for people in need. They have individual bedrooms with 2-bedrooms to a unit that walk up a hallway, and there’s a shared kitchenette and bathroom and individual closet area. Each bedroom has a separate door locked from the inside. That room was about 10 x 12 with an attached closet, TV hook up -- which was provided -- carpeted hallway, library, movie theater, and other activities. There’s a physical therapy room and walking area outside with nice porch to sit in the afternoon. There is a sit down dining kind of like restaurant setting with two entrees on the menu and side menu.
December 16, 2015
I am a friend or relative of a resident
Clarks Summit Senior Living is an excellent place; every aspect of it is excellent, especially the food. The facility is new and modern. My mom has been there for a couple of months now. There are plenty of staff members and a vast majority of them are very good and very well trained. It is just a nice place.
October 30, 2015
I visited this facility
I recently had a tour for a family member. Their tour guide was amazing. She knew everyone's name and introduced me to some of the folks that live there. I got great feedback saying they are happy with all just that the food can improve. This place is very clean and beautifully decorated. What a great feeling walking in. No odors and very alive with music playing. I was very impressed and hope my family member goes there.
October 27, 2015
I am a friend or relative of a resident
I placed my mother at Clarks Summit. It is assisted and independent living. It is a beautiful place and my experience with it was excellent. They have all kinds of activities. The staff is lovely. They have a beauty parlor, a beautiful dining room, and they have therapy by Caregivers of America.
September 29, 2015
I visited this facility
Clarks Summit was very nice. The rooms are beautiful, the atmosphere is welcoming, the staff is very pleasant, and the food is very good.
August 21, 2015
I am a friend or relative of a resident
My dad was at Clarks Summit Senior Living, and it was absolutely phenomenal. My sister and I say that’s where we’re going. It was absolutely beautiful. It was exceptionally clean. The staff was exceptionally helpful too. They had two separate dining rooms that you think you were in a restaurant, and you would not think you’re in a facility. They have an in-house movie theater, they have a bar and happy hour with doctor’s permission. It was just lovely. They have different levels of care too. They have little apartments. My dad had a roommate, but he had his own separate bedroom. They shared a kitchen and a bathroom. What I loved about the kitchen was that it was a full kitchen. They had full refrigerator, sink, cupboard, microwave, toaster, and kitchen table. It was perfect. It had everything but the stove, and safety-wise, I thought that was absolutely genius. They really didn’t need it because they had two dining rooms that serve them three meals a day. They always offered us, “Would you like to come in and eat with your Daddy and order off the menu for free?” So that was a wonderful place, but it was pricier than some other places. Some of the people there had cars. The facility was right across the street from a golf course, and it was very, very nice. I would definitely recommend Clarks Summit.
August 10, 2015
I visited this facility
Clarks Summit was much bigger like a resort, but it was very busy and confusing. Plus, it has three floors. It was a very nice facility, but it wasn't the right one for my dad. It was too chaotic in there, and he didn't like having to go on an elevator to get to his room. They have about 120 residents, and that was too much for my dad. However, their dining room was beautiful. As a visitor, I would say it is a 5-star.
September 29, 2014
I am a friend or relative of resident
My mother has resided at this community for the past 2 years and I cannot say nothing incredible things. The reason we all decided this was the best move for her was not because she needed help, but because she needed to get out of the house. My father had passed 3 years ago, and she has been getting less and less involved. Since she moved in she has been non-stop. Casino trips, shopping, church, and she even joined the book club. I could not stand to read what the reviewed wrote below. The staff is cheerful and always has a smile. Thank you
September 16, 2014
I am a friend or relative of resident
This place is nothing but nonsense. Over priced and their activities are bingo called by them, a 1980s exercise video, and a singer once a month. Not to mention the childish staff always on their cell phones. Their food is all premade frozen garbage, employee morale is garbage as well resulting from these poor people being overworked and underpaid. If you want to spend 5 grand to have your loved one miserable go for it. I had a loved one here for awhile and we were told to get a 24 hour aid because as I quote"we don't have the time or staff to deal with all ____s needs." That's pretty low considering you accepted the admission and promised top of the line care. Not to mention the lazy house keeping staff who can clean and are always in the smoking area. Dirty carpets that are avoided during the tour, no towels, no tp. As a loved one I shouldn't have to ask for these things!!! Worst over priced facility ever!!!! Don't let there catchy talk drag you in.
Provider Response
Thank you taking the time to write a review about Clarks Summit Senior Living. I apologize for the experience you and your loved one had at our community. Clarks is 100% committed to providing the most value we can without compromising the care of our residents need and demand. We do have multiple care levels and residents with varying needs. If and when the time should come that a resident needs additional assistance, it is discussed with the resident, family and their healthcare providers. This is to protect the health and safety of the resident. This is their home, and we would never recommend additional assistance and or additional skilled services unless the resident’s safety and well-being was at risk. I would like to spend some time with you to address all of your concerns with the care and attention that they deserve.
Kolia Perez, Executive Director, Clarks Summit Senior Living
June 27, 2014
I visited this facility
Clarks Summit Senior Living was very good. They gave us a tour, and she told us a little bit about it. It was very clean, very well kept, and the staff was very friendly.
May 10, 2014
I visited this facility
We were able to visit Clarks Summit Senior Living. I was able to know about this facility because I did some research, and I looked at the comments that people had, and everything seemed to be very positive and had the necessities that my godmother was looking for. They were extremely helpful and positive. They gave us a complete tour to every piece of facility that they had, and she did like it a lot.
September 13, 2013
I visited this facility
Clarks Summit is a beautiful facility. Their dining area is beautiful as well. The place is immaculately clean. They have beautiful rocking chairs on their big porch. The staff is very nice. A friend of mine has an aunt living there and she seems to be very happy. I didn't see enough because I was just there for a meeting, but I think the place is just perfect.
May 19, 2013
I visited this facility
CSSL is by far the best that senior living offers in NEPA. The hotel feel and look is amazingly odor free and provides a non institutional look. I was quite impessed with the amenties and apt styles. Upgraded not out dated like the area competitors. A must see if you need senior living.
April 15, 2012
I am a friend or relative of resident
My wifes aunt Madilyn was a resident of this community and unfortunately her needs were greater and had to be discharged. She was treated with dignity and respect by all who cared for her. The staff went above and beyond daily to insure her safety and needs. I am greatful for the care she recieved by this community and would reccomend to anyone.
February 28, 2012
I am a friend or relative of resident
Pathetic excuse for "Five Star Living." You get your tour, you see all of the surface stars, but the hidden stuff is what matters. It is overpriced in every single way. The "entertainment" that the residents receive that you hear about is Bingo every now and then (they got rid of the volunteer that was calling it), and a singer that comes in about once a month. That is it. They are bored, treated unfairly, and for the price you pay for this place, it is not worth it. Find somewhere else - or use the money you were about to spend and put your relative or loved one somewhere on the beach!
Provider Response
To Whom It May Concern:
I am truly sorry that you feel Clarks Summit Senior Living did not meet your expectations. We take great pride in the integrity with which we conduct our tours without promising more than we can deliver. Our residents and families widely concur our services, amenities and care levels meet and often exceed what they expect when residents are toured, eventually move in and take the necessary adjustment time to acclimate to such a vibrant and different setting than they most likely had been used to.
One has to believe that you cannot please all people all of the time when it comes to placing their loved ones in a new setting at an age when they have been used to perhaps living alone for some time or reached a level at which they could not and often even should not continue independent living. The cost of this setting regionally as well as nationally continues to rise due to the economy and certainly the higher level that a community sets their standard for care and services. We at Five Star Quality Care are committed to providing the most value we can without compromising the care our residents need and demand.
This is the heart and core of what a personal care home can offer. We believe that we are offering and deliver many exciting, stimulating and fun activities for our residents and even family members who are here on an almost daily basis to be with their loved ones. Bingo is a popular activity for many residents but not the only choice for all. We do offer a great variety of choices and we post a monthly calendar of events to all residents. Many staff wear many hats in this environment to help departments in need and the onus is on the resident to take part in these activities on a daily basis. As is often the case, our residents need much prompting to begin the process of integrating into our environment and that is our standard protocol as residents move in and begin to take part in the activities we offer. The mandate for all support staff is that for a period of one to three months, we remain vigilant and continue this prompting until we feel that the resident is acclimating well and has begun to adjust to an entirely new life experience.
It takes time and is different for each individual. We are there and will continue to be their as these needs change and we are committed to providing the finest that personal care homes can provide in all of Northeast Pennsylvania.
November 17, 2011
Other
ClarksSummit Senior Living is "all for the residents" The residents are treated as if they are a family member. Alll of the staff from the kitchen, to the dining, to the cleaning personel, up to the nurses and aides all are friendly and supportive of all the residents. The house is spotless and the food delicious. As a private aide from an agency I can purchase a meal and eat with my client. So I know first hand the choices on the menue. They have daily Bingo and outside entertainment.Birthdays are especially treated with recognition. They even have a Happy hour. There is a room with a big screen t.v. were ther is always coffee,tea and hot chocolate available. A bowl of apples and oranges is on the counter all day. Residents have their own locked postal boxes. It is truly a place where I myself if need would like to live someday!
Questions about Clarks Summit Senior Living
Describe the overall population of assisted living residents at Clarks Summit Senior Living. What is their average age? What are their favorite things to do?
The average age of our residents is 85. Residents enjoy doing a wide range of Life Styles 360 (LS 360) activities such as Tai Chi, Painting Class, Music therapy and many more.
What programs or activities does Clarks Summit Senior Living offer to enrich residents' well-being?
LS360 offers a wide range of social, Intellectual, spiritual, physical, & emotional.
What places are near Clarks Summit Senior Living or within walking distance for assisted living residents to enjoy?
Nearby places are churches, post office, banks, grocery stores, and shops.
What transportation services does Clarks Summit Senior Living offer to assisted living residents?
Complimentary transport to doctor appointments, independent shopping to malls, grocery stores, and church services.
What makes the chef or dining program at Clarks Summit Senior Living exceptional? What kind of menu can assisted living residents expect?
We provide restaurant-style dining menu with an always available menu for breakfast, lunch, and dinner.
What safety features or security measures does Clarks Summit Senior Living offer to assisted living residents?
Our community doors lock at 8 pm with door bell entry after hours.
How does Clarks Summit Senior Living keep residents' families informed about their loved ones?
Communication to families on their loved ones well being is important to us. We will communicate by email, phone or text which every the family prefers.
If Clarks Summit Senior Living accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are pet-friendly and have doggy poop bag stations on both ends of our property for easy access to clean up after your furry friends.
What ongoing senior care training does the staff receive?
Staff receives several trainings like CPR, fall prevention, dementia care, and sensitivity trainings.
What safety features or security measures does Clarks Summit Senior Living provide to protect residents who wander?
We have a wander guard system.
Costs for Clarks Summit Senior Living
Services and Amenities of Clarks Summit Senior Living
Costs
- Entry Fee
- Assisted Living Starting At: $3500/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: Yes
- Studio Apartments
Dining options
- In Room Kitchens
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- General Store
- Tv Room
- Garden And Patio
- Resident Parking
- Pool
- Features Extra: Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Internet Enabled Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Skilled Nursing
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Religious Services
- Book Clubs
- Wii Sports
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
Guest services
- Guests At Mealtime
Diet
- Diabetic
- Low Fat
- Low Salt
- Renal
Languages
- English
- Italian
General
- Resident Capacity: 120
- Staff Patient Ratio: 6 To 1
- Respite Care
- Pets: Yes
Range of services
- Physical Therapy
Licenses
- Licenses: PA
- State Licenses: 218870
About Clarks Summit Senior Living
Clarks Summit Senior Living offers compassionate senior care in Clarks Summit, PA. We strive to create a home-like atmosphere where you and your loved ones can feel secure. Our warm, well-trained staff works closely with our residents to provide the utmost care and comfort. As part of the Five Star corporation, you can be sure that everyone at Clarks Summit Senior Living shares the Five Star Values, and is committed to a high level of caring in all that they do. Please schedule a visit to see why we are the first choice in senior care in Clarks Summit, PA.
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