Clarks Summit Senior Living

Thank you taking the time to write a review about Clarks Summit Senior Living. I apologize for the experience you and your loved one had at our community. Clarks is 100% committed to providing the most value we can without compromising the care of our residents need and demand. We do have multiple care levels and residents with varying needs. If and when the time should come that a resident needs additional assistance, it is discussed with the resident, family and their healthcare providers. This is to protect the health and safety of the resident. This is their home, and we would never recommend additional assistance and or additional skilled services unless the resident’s safety and well-being was at risk. I would like to spend some time with you to address all of your concerns with the care and attention that they deserve.

Kolia Perez, Executive Director, Clarks Summit Senior Living

To Whom It May Concern:

I am truly sorry that you feel Clarks Summit Senior Living did not meet your expectations. We take great pride in the integrity with which we conduct our tours without promising more than we can deliver. Our residents and families widely concur our services, amenities and care levels meet and often exceed what they expect when residents are toured, eventually move in and take the necessary adjustment time to acclimate to such a vibrant and different setting than they most likely had been used to.

One has to believe that you cannot please all people all of the time when it comes to placing their loved ones in a new setting at an age when they have been used to perhaps living alone for some time or reached a level at which they could not and often even should not continue independent living. The cost of this setting regionally as well as nationally continues to rise due to the economy and certainly the higher level that a community sets their standard for care and services. We at Five Star Quality Care are committed to providing the most value we can without compromising the care our residents need and demand.

This is the heart and core of what a personal care home can offer. We believe that we are offering and deliver many exciting, stimulating and fun activities for our residents and even family members who are here on an almost daily basis to be with their loved ones. Bingo is a popular activity for many residents but not the only choice for all. We do offer a great variety of choices and we post a monthly calendar of events to all residents. Many staff wear many hats in this environment to help departments in need and the onus is on the resident to take part in these activities on a daily basis. As is often the case, our residents need much prompting to begin the process of integrating into our environment and that is our standard protocol as residents move in and begin to take part in the activities we offer. The mandate for all support staff is that for a period of one to three months, we remain vigilant and continue this prompting until we feel that the resident is acclimating well and has begun to adjust to an entirely new life experience.

It takes time and is different for each individual. We are there and will continue to be their as these needs change and we are committed to providing the finest that personal care homes can provide in all of Northeast Pennsylvania.