The Grand of Dublin Dublin, OH

More emphasis was placed on building a pretty facility, though most not used, and not enough attention to caring for patients. My mom, who was there to recover from a serious fall that resulted in a compression fracture, did not get info communicated correctly. I let them know she was seen at Dublin Hospital a few times and that's where her records are. I would share. She was taken to Mt Carmel East and they didn't give her shots to avoid blood clots because Mt Carmel didn't say anything. Mt. Carmel DID give shots. They ASSUMED many things and after two weeks I discovered after getting my mother to the hospital nonresponsive, that she was having a heart attack over two or three days. A staff of RNs, a NP, and LPNS and 24 hour care supposedly and not one of them noticed anything. They frequently said, "I wasn't on duty" and never took responsibility for anything. The bottom line is my mom had a heart attack and died in Nov 2018 at Dublin Hospital. I would NEVER let a loved one go to this place. I was hesitant about her going there but the hospital said I had to transfer her or private pay the hospital bill. I will have to live with this regret and it's hard.

I am writing this review because I strongly feel it The Grands of Dublin has shown a great deal of lack of responsibility and not taking any interest of an issue that occurred while my father was a patient/resident there. On Sunday, September 17, 2017, I picked my father up from room 324 at The Grands and drove him to visit my mother who was a patient at another rehabilitation facility. After the visit, I drove my father back to The Grands. I made sure he was back in his room and noticed his dinner was ready and waiting on his tray/table. On the following day September, 18, I picked my father up for an appointment at The James Cancer hospital. It was then when my father let me know his electronic dentures (talking dentures) were missing. He can’t wear them while eating and has to use his regular dentures. He explained to me that he took the talking dentures out and placed them in his case before eating and laid it on his table. He then fell asleep after eating and when he woke up later, he noticed they were missing. He told his nurse early that morning that they were missing. After returning from his appointment I looked everywhere in his room for the dentures with no luck. The only thing that we strongly feel that happened, is that the dentures with case were removed and thrown away by whoever collected his food tray. The staff available then had searched the laundry and other parts of this facility and no luck. I cannot say enough about how well my father was treated during his stay at The Grands. The staff was always on top of his medication and treatments, taking great care of him and making sure his stay was comfortable and clean. I am writing this because after talking to other staff members, I had no results. On my father’s discharge date, October 20, 2017, I talked to the director about this situation who told me that he would turn this in to corporate. Since then I have left three messages with the director and not yet heard back from him. My first message was on November 6, and then on November 9 and 14. I tried calling corporate myself and all the offered prompts do not have any options to leave a voicemail, so I’m guessing you have to get lucky for someone to answer or go in person, which is hard to do while working. These dentures are very important to my father. This is his only way of communicating if he had to call 911 or talk to anyone in an emergency situation. Whatever the outcome of this situation is, I feel my messages should be recognized and returned. Just seems strange that someone is not wanting to take responsibility for this and doing a great job avoiding whatever consequences that could follow. Respectfully Tammy Dancy

The Grand is a unique environment where it seems like you are outside when you are walking down the hallways. They have storefronts that look like you are walking down a city street instead of down the hallway inside a retirement home such as the beauty salon and a chapel, and it’s got a sky roof, a general store, and an ice-cream shop. It gives you the illusion that you are outside, like cobblestone streets. It seemed very clean, and it was very new.

From all of the places I looked at, The Grand has the nicest rooms. They have a whole area where they have a movie theater and give you popcorn. They also have apothecary. They also have a deli setup were the residents can go. They have a little church as well as a little pub that was very nice. They gave out small glasses of wine. They also have program where they took people out for field trips.