Brookdale Muirfield

Offers Assisted Living and Memory Care

24 Reviews
7220 Muirfield Drive, Dublin, OH 43017
Call (800) 385-2527
Brookdale Muirfield (800) 385-2527

Reviews of Brookdale Muirfield

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Assisted Living Reviews for Brookdale Muirfield

March 28, 2017

By Flor321808

I am a friend or relative of a current/past resident

My friend moved into Muirfield a couple of weeks ago. They have single and double rooms that are a pretty good size. I don't think he likes the food there, but it is his personal preference. The treat people very well and do a pretty good job. I think they are reasonably priced.

December 21, 2016

By **##

I am a friend or relative of a current/past resident

Average at best, offering few amenities for the price. Nursing staff & Aides for the most part are caring, but usually understaffed meaning residents calls or needs aren't met in a timely manner. The director on location, Kelly, is not friendly and lacks that "personal touch" and a far cry from the previous director, David who knew each resident & family names and always there, constantly smiling and interacting with everyone! Sure miss that!

April 25, 2016

By Bob122812850

I am a friend or relative of a resident

We were really lucky. The very first place my mother and I visited turned out to be the right place. Brookdale Muirfield was not what I was anticipating. It was like an apartment building or almost like a hotel that was clean, nice, and didn't smell. I’ve listened to them talk to my mother several times without them knowing I'm there, and they are so kind. They have plenty of activities for them to do. I’ve only eaten there a couple of times, and my mother is not a complainer, but the food is pretty good and close to home cooking. They always give the residents two choices and bring out two plates and let them pick visually which one they want to eat. One little woman that was sitting by my mom said, “I’m not really happy with either of those,” and the staff said, “What would you like?” She said, “I really like a grilled cheese sandwich and a bowl of tomato soup.” And they said, “We will make that for you.” When it comes to my time, this is what I’m going to look for. The value, I would say, was very competitive. It’s very good for the money.

March 31, 2016

By Loving Daughter 041

I visited this facility

Brookdale Muirfield's food, amenities, cleanliness, knowledge, and willingness to help and take the time to answer all of your questions were excellent.

November 30, 2015

By Karen113309950

I am a friend or relative of a resident

Brookdale Muirfield is small enough to feel personal. In fact, the staff has been dedicated to my mother-in-law's needs. We have been able to get a new primary care program, which is something she needed. The therapy team has been very helpful in keeping her independence. My mother-in-law is on the first floor in a studio apartment with everything she needs. The bathroom is just big enough. The apartment has a spacious closet, and she has been able to bring all of her personal items there. The window has a tree right outside. The dining area has tables that I believe sit four to six people. The place has a community feel. They also have a private room if you want to have a private party with family and friends, right off the dining room. They go out on Wednesdays and Saturdays, plus there are a lot of things going on at center. They just had some music last week and a full calendar of events. My mother-in-law has really enjoyed the outings and the social time that it provides.

October 23, 2015

By Carolyn114164950

I am a friend or relative of a resident

Brookdale is very nice. The room is very spacious but not large enough for my husband's wheelchair to move around, and includes a living room that we furnished. It has a wood-type flooring, which is best for him as a Parkinson’s patient. The staff is caring with nurses available 24 hours a day, and a doctor and an LPN available once a week. They have a beauty salon, a workout area, a beautiful dining room with fantastic food, and lots of family space for people to sit and have outside parties.

September 26, 2015

By Cc17

I visited this facility

My grandma was in rehab and was suddenly dropped. They told her that she had three days to get out. It was very stressful trying to find a place for her to go because she wasn't allowed to go back to her house. Brookdale Muirfield understood the circumstances and said that they would provide furnishings for a little while until we could have time to get her own furniture. The director is very nice and took the time to show us around and was very caring.

September 17, 2015

By Leslie112553650

I visited this facility

We visited Brookdale Muirfield. First of all, the director who took me around was fantastic. She really worked hard to try to get me in there and try to work all kinds of deals trying to get me the best situation for the best price. She did a really excellent job. The place was clean. It was bright, and it was remodeled. It looked like it was very well-staffed. They had beautiful gardens. It was fresh and clean. It seemed like a really nice homey place. I would absolutely recommend this community to others.

December 27, 2014

By Caring99437650

I visited this facility

I visited Emerald Crossings. I happened to get there at an inopportune time. They were changing out all of their furnishings and replacing them with new ones. Yet everyone was very kind. They took me around and showed me everything that I wanted to see. Because the old furniture was outside and the new furniture inside hasn't been placed yet, they were most apologetic. I didn't call and ask for reservation to come and see them though. The manager was very kind, and the assistant who took me around everywhere was very knowledgeable.

May 20, 2014

By Caring84328850

I am a friend or relative of a resident

My mom has moved to Emerald Crossings. We chose this because it's close to where I live, and that would be convenient for me. The staff are very pleasant. The rooms are very nice, but I wish she could have a refrigerator, though. They have activities every day, but she hasn’t really participated that much. She was able to go to a musical event, and she really enjoyed it.

December 03, 2013

By Walker23

I am a friend or relative of resident

My mother has been a resident for three years. Emerald Crossing is conveniently located to my home and I visit daily. My mother is still pretty independent and mobile and feels secure and content here. Her room is a nice size and comfortable. I feel her needs are being met by the entire staff who are friendly, hard working and helpful. They provide activities for the residents, if they choose to take part. The nursing staff have been excellent and caring toward my mother and have always been very prompt in addressing any questions or issues that I have requested. I feel comfortable that the safety of residents is top notch with staff working well as a team. Ex. Tornado warning procedures. They provide regular get togethers for families. It gives me peace of mind that my mom has no complaints and feels content and secure.

December 02, 2013

By regular-visitor

I am a friend or relative of resident

My mother has been there over 1 year and I see her at least 2 or 3 times a week, which provides a wide array of opportunities and variation in times of day to see how the staff interact with patients. She started in the assisted living facility and as her condition has worsened she was moved to the dementia care unit. The facility is clean and well maintained. The care and attention she receives has been excellent. Residents are included in a wide variety of activities - if they choose to participate - and even help plan menus on the assisted living side. Staff are friendly, willing to help, and bend over backwards to care for a difficult set of patients. There are weekly excursions provided to those residents interested in going out both on the assisted living and dementia care sides of the facility. Both sides of the facility provide regular checking on the residents for health and safety. In the dementia care unit the nurses regularly call to provide updates on needed testing and care, or to address issues they see as a potential medical care issue, and are alert enough to observe problems long before they become critical. Activities directors provide activities designed to help maintain the best possible function of the mind for patients with conditions like dementia that are inevitably destined to worsen. Doctors and nursing staff have always been available to discuss patient care. The business office staff and Executive Director are always available to discuss a wide range of issues, and I have seen them all pitch in to help during times when there have been emergencies that inevitably pop-up. Emerald Crossing provides what I consider to be excellent care. I have suggested to other families that they consider touring the facility for their loved ones.

September 28, 2013

By Commenter

I visited this facility

Emerald Crossing is in a pleasant, convenient location. This facility, however, is probably best for someone who is independent and does not require extensive interaction with the staff. My experience with a loved one at this facility was not particularly good.

Provider Response

We were sorry to hear that a family member felt we did not interact enough with one of our residents. The goal of our staff at Emerald Crossings is to ensure that residents receive the assistance they each need while allowing them to live as independently as possible. Emerald Crossings has a Resident Program Director (also known as an Activity Director) along with two full time assistants to engage the residents and ensure they are living an optimum life.

August 15, 2013

By Relative1234

I am a friend or relative of resident

Quantity and quality of staff poor. We pulled mom out when we found red marks on her arms. Enough said.

Provider Response

The safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their families. Please know that this complaint was investigated by the Ohio Department of Health and the findings were "Emerald Crossings was in compliance with the State of Ohio Rules and Regulations for licensure requirements. No licensure violations were cited in regards to allegations."

March 01, 2013

By maypole

I visited this facility

My mother lived here for 2.5 years. Understaffed and poorly qualified care providers. Housekeeping was unsanitary and severly lacking. We found feces under dresser, bed, nightstand when we moved.

Provider Response

This is very personal situation and many times everyone involved does not know all of the circumstances. As part of Brookdale's commitment to providing a caring and safe environment for our residents, we do take housekeeping and cleanliness very seriously.

March 24, 2009

By norman-1

I am a friend or relative of a current/past resident

When my father was evaluated for the Assisted Living side he declined rapidly and almost died while there and was put on hospice. I was told that they are able to care from beginning to end but in actuality they do not have enough trained staff to properly care for wheel chair residents with dementia. I moved my father to another facility which he is thriving in and has just gone off of hospice. Emerald Crossing also requires a very large deposit which is not refunded if it is a poor match for the resident.
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Memory Care Reviews for Brookdale Muirfield

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Services and Amenities of Brookdale Muirfield

Room and housing options

  • Companion Suites: We Offer Companion Suites (Memory Care Only)
  • Studio Apartments

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Spa
  • Features Extra: Library, Fitness Room/Gym

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Low Fat
  • Low Salt


  • English


  • Resident Capacity: 100
  • Minimum Age: 65
  • Pets: Yes

Range of services

  • Physical Therapy

Training Areas

  • Memory Care Training
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About Brookdale Muirfield

Brookdale Muirfield provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.

We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.

Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.

What Makes Us Special

Emerald Crossings is a beautiful Personalized Assisted Living and Memory Care community convenienently located to shopping, restaurants, movies and more. We are currently undergoing a renovation, scheduled to be completed in September 2014.

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Brookdale Muirfield

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