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Heartland of Centerville

1001 E Alex Bell Rd, Centerville, OH 45459

(855) 638-0838 (Caring Family Advisor™)

2.7

(9 reviews)

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Heartland of Centerville

Centerville, Ohio 45459


2.7

(9 reviews)


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Nursing Homes

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$1,887/mo



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Reviews of Heartland of Centerville in Centerville, Ohio

2.7

(9 reviews)

  • Facility

    4.0

  • Staff

    3.5

  • Food

    3.0

  • Value

    2.0

Cindy

5

March 17, 2020

I am a friend or relative of a current/past resident

My dad was at Heartland of Centerville 4 different times from July 2019 to February 2020. You can't say anything good about the food, and they said that right upfront that you don't go there for the food. But everything else was well taken care of. People got to know him and he got to know him. I was there 5-7 days a week, and everything I have witnessed was professional and loving and they took wonderful care of him. Throughout his journey downhill, they just took care of him. He had trouble swallowing and they had to puree the food, but even though it tasted the same it was not appetizing to look at. It does not have many activities, they do bingo once in a while and musical groups would come in to play old music. They had him on physical therapy, occupational therapy and speech therapy, and they worked with him 6 days a week. He knew the therapist and they knew him, they could jest with him which he really appreciated. They have aides there that would tease him and he really loved that. For the money it was just really a good choice if you have to be in a place like that. That's why we went back 4 times. The food smelled good, but it's not like other places where you could order what you wanted. Here they just brought a stack of trays and you just get what they fixed that day with the exceptions if you needed something special. They had nice hot plates but it wasn't always hot by the time it got to dad, and sometimes it gets to him when he was off to therapy and he'd be there for a while. It's not low quality food in fact it's high quality. I would sneak a taste of it and it tasted good, but it certainly wasn't restaurant food. It smelled clean, it's always clean and they were polishing the floors on a daily basis. It looked not high-fashioned furniture and things but it was clean and doable. I have no problems with the place itself.

Provider Response

Thank you for sharing Cindy! It's so nice to hear that your father enjoyed his stay at our center. It's also good to hear that our staff worked so well with him to get him back on his road to recovery and you found our team to be caring and professional.

not good feelings

1

April 13, 2019

I am a friend or relative of a current/past resident

My father is a current patient in rehab. I am absolutely discussed by the fact they did not bathe him today when it was scheduled. His bed sheet has been soiled since monday night this is friday. The only reason a nurse came is was because i complained to the aide then when i was on the phone to family member they overheard me complaining. the nurse works for an agency and said she will make sure he is taken care of tonight will have to see about tomorrow.

Provider Response

Thanks for bringing your concerns about your father's care to our attention. While we cannot discuss patient care in a public forum, could you please contact us on our Care Line? We would like to hear more about your experience.

Evergree

1

January 12, 2017

I am/was a resident of this facility

Care only if you were able to contact the top echelon! No one - nurses, aides gave a "darn"! Had to go back to hospital after 1 week there due to COPD exacerbation cause they wouldn't listen to patient! Nurses & aides say they are overworked - not my problem. Try do not answer call button - usually have an excuse - "we had an emercency".

Provider Response

Evergree, we are sorry that you had a negative experience at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.

Guy8

5

January 31, 2016

I am a friend or relative of a resident

The staff people at Heartland are very thorough, very good, and very helpful. They prepare my mom’s meals and if she has to go to the bathroom they’re there to take care of her. They take her to the bathroom, dress her and take care of her personal hygiene every day. The rooms are very nice, very clean, well-maintained, and well-lit. It’s very cheerful, there’s lots of color everywhere, so it’s very nice. I’ve eaten there a couple of times, and the food is very good. They have movies, they watch TV together, and they have mind activities to help with memory, physical activities like toss the balls all around, and entertainment like magicians that come to do shows and singers. They have a lot of activities. Their main problem is at night time when I want to call my mom, it’s hard to get hold of her. It takes a long time to get the telephone answered and to get her on the phone. Because she doesn’t have a phone in her room, they have to go get her and bring her to the telephone and it takes a long time for them to do that. But they’re very good and I’m really pleased with them.

Linda114948350

4

November 30, 2015

I am a friend or relative of a resident

We were very happy with the care my parents got at Heartland of Centerville. The food was OK; I was happy with it. The facility is very clean. I would recommend this facility to others.

Caring106371250

4

February 19, 2015

I visited this facility

Everything was the same here in Heartland of Centerville as it was in the other facility. Everybody was friendly, nice, and accommodating. They seem to care about you. The staff was great, and the place was clean. It is another place I would recommend. They have a lot of activities. They have their little weight room. They play cards and bingo. Everything was all equipped. The rooms are OK. I saw single rooms and double rooms, and they seem to be spacious enough.

Dissatisfied daughter

1

June 17, 2014

I am a friend or relative of resident

We were shown images by a representative of Heartland while at Good Sam Hospital, of a 'sample' room my father would have when he arrived at Heartland; single room with full handicapped accessible toilet and shower, desk for writing or sitting and a large flat screen tv. This was not the room he was given; double bed, but assured no one else would be placed with him, no shower and a small tv on an extendable arm. After discussing this with the Director (father was a fall risk and hard of hearing), my father accepted the room since he was tired and didn't want to make a fuss. TV size and range limit of arm made it so he couldn't watch tv from any place other than the bed. Medication schedule was incorrect and took three days of speaking with different nurses to correct. (Water pills given at 9:30 pm instead of 5 pm or earlier). The food was not prepared for a 'Heart Healthy/Low Sodium' and 'Diabetic' patient, even though that was what was on his chart. He had cakes, pies and cookies, biscuits and gravy, processed meats, etc. From the list on the wall outside the nurses' station of the meals for that day (did not know what the meals would be in advance), the only thing they pulled from the menu for him to delete carbs was the extra bread items. When asked about the menu, I was told he could change what he received, but he needed to let them know ahead of time, but no list of options were given other than fruit salad and cottage cheese. He did send his meals back a few times, when he said the food tasted terrible and the staff gave him a good substitute or a sandwich. I was told the facility did not change the salt or seasonings on food, but modified the quantity the patient was given because they wanted the food to taste good. Not sure it helped much according to father. I had to request clean towels and washcloths several times while my father was at Heartland, not supplied every day. Since the patients are scheduled for showers only twice a week, this should have been a standard practice. They did not mopped the floor around his bed as far as I know. Since he ate sitting on the side of the bed, there were spots and dropped food where he would be walking when he went to the facilities. I cleaned the floor twice to remove debris. The only patient care conference he had was scheduled for 2:15 during the day. I instructed the staff I would take off work to attend since I had things to discuss. I arrived at his room at 2:16, the meeting had already taken place because the therapist had a call and needed to leave. I spoke with the social worker and discussed some of my concerns, she asked the dietician to come back down (not satisfied there at all), and I would need to make an appointment or call in the speak with the therapist at a later time. I was not notified ahead of time that the meeting would be moved up. The brochures and signs at the facility state the family can come to evening therapy and conferences, to be involved with the patient and instructed on techniques to help the patient when they go home, these things were never offered or discussed. The staff were always friendly, but seemed over worked, especially the nurses. The support staff was attentive, depending on who was working. Some evening he had to wait about 20-30 minutes for someone to come and answer a call. My father was there 3 weeks for rehab. I was notified on a Friday evening, by phone, he would be released the next Monday. I requested the nurse wait until I arrived to go over the discard instructions and the prescriptions before calling the local pharmacy, she said she would note that in his chart. I told them I would be there at 2 and would wait on the nurse if she was busy. The instructions (med list only) was given to father and all prescriptions were called into the pharmacy. This would be a great thing if I didn't already have the same meds at home that were just refilled before he became ill. I could describe other issues, but I think I've given enough to form an opion.

jamaicameh

1

March 12, 2014

I am a friend or relative of resident

Horrendous care was given to my father, who was in for rehab from CHF. They overdid his physical therapy, gave him a HEART ATTACK, falsified documents to cover themselves, ignored him when he pleaded for help, and no one believed him when he asked for help. The food was deplorable, he lost 12 pounds while there for 8 days. Once he recovered enough to be moved from the hospital, we chose another facility for him. When we went to gather his belongings, 4 people were waiting with boxes to hurry up and move him out because they had another patient to fill the bed. Yet NOT ONE PERSON checked on him when he was having his heart attack. Had my mother not shown up, he probably would have died there. I would not wish this facility on my worst enemy.

djskizzle1991

3

March 23, 2012

I visited this facility

I really liked the location of the facility. It seemed to be very up to date and the grounds were well kept. The facility seemed to be very clean on the inside and the staff was friendly. The layout was spacious. I found it to be easy to move around in for the residents. There were nice activities for the residents to participate in during the day. The dining hall seemed like it was a good size for accommodating the residents. It didn't seem like there was over crowding. I was please to see that the residents had their own rooms, since I've seen other places where the residents were sharing rooms. The biggest down fall of this facility was the residents. The residents didn't seem to be very happy. The nurse aides seemed to be in quite a hurry with them and weren't very sociable or courteous. Overall, my experience was okay. If I was going to put a member of my family into care here, I would probably be concerned about the care they would receive daily. I would worry more about the mental, not so much the physical care that they would receive. This is why my rating was only a 3 out of 5.

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Services and Amenities of Heartland of Centerville in Centerville, Ohio

General

  • Resident Capacity: 140

Medicare

  • Health

    4.0

  • Overall

    3.0

  • Quality

    3.0

  • Staff

    1.0

Medicare Provider Number: 366100
    Ownership Type: Non profit - Corporation
    Rating Date: 9/1/2023

About Heartland of Centerville in Centerville, Ohio


To learn more about this provider’s license and review other available state reports, please visit:
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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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