Danbury Broadview Heights

Michael

I'm a resident of Danbury Broadview Heights. The help here is great. They're there in a snap. You don't have to ask them twice. They're very caring. They get to know you. If you need something, they're there right away. I got a two-bedroom apartment, two full baths with a shower and everything. It's pretty good sized. I have a family room, living room combined. I got a little kitchen too with a full-sized refrigerator and stove. They have different ones and it depends what your need is. If you want a one-bedroom, they'll take care of it. There are different activities. They had trivia, tap, and a headband game in the bistro. They got a beautiful library upstairs, then they've got a courtyard. They usually have functions and the food is good, too. The medical part of it and the management department is pretty good. They get to know everybody personally. That's like a home away from home. When I leave, I never lock the door. That's how safe I felt it is.

Provider Response

Tom12

The best thing about Danbury Broadview Heights is the food and the people that wait on us are fabulous. They do very good work on serving the food quickly and the food is excellent. I have an efficiency apartment. It has a bathroom and a closet. It's like 350 feet. It was a temporary stop. They were nice enough to take care of me when I had this obstacle on my leg. I needed somewhere to go temporarily, and I will be moving to their sister community. I want to thank the director and the lady, Alison, that took me in and they've been very, very nice to me. The only thing that they lack here is a swimming pool. I could be transported across the street to their community center, but this thing just came off my leg a month ago and there's no sense in doing that now. They have two floors and they have a lot of nice features. They have a big area where they have an activity room on the second floor. They have a game room and a lot of nice things. Everybody's been very pleasant. I have a motorized wheelchair, so I'm able to go out and get some sunshine. Their food is very good. Most of the staff, especially in the eating area, have been extremely friendly, helpful, and quick. The only downside is they're very expensive. I would have loved to have stayed here, but I couldn't afford the monthly bill. Our staff is great. It's a nine-year-old building. There's nothing wrong with it. They have many things to do, and I participate in some of them.

Provider Response

Victoria

I'm living in Danbury Broadview Heights. Felicia is the executive director. I moved into Danbury four months ago and Felicia was hired a couple months after I moved in and she inherited some existing problems and within a month or so she had them all straightened out to resident satisfaction. She's a very positive, upbeat person and interacts with residents and employees in a very positive, upbeat manner. My interaction with the other staff is always very positive. My apartment is large and it's kept very clean by the housekeeping staff and there is plenty of storage space. There's a wide variety of daily activities to fit many different personality types. There's something to appeal to everyone. They have a back patio where you can sit and chat or read. Sometimes, they have happy hours out there where you take a beverage and mingle with the other residents. Felicia was able to weed out staff that gave less than her standard of care to residents and hire on to replace them with people that were more up to her standards and more resident focused. If anything, the only complaint about food is there's too much of it. One of the reasons that we checked in there is because it looks beautiful as we drove past and it was close to my mom and it was just as nice on the inside as we imagined it was going to be on the outside.

Lois1

I'm a resident of Danbury Broadview Heights. What I like most is the relationship of staff with residents. There's quite a bit of personal contact. The staff has, for the most part, always been good. They're not always expert at what they're doing, but most of the time you get along really good with them. If you smile, they smile. I am in a studio apartment. It's fairly large. I have a twin bed, a recliner, a wheelchair, a couple chairs, a long dresser, a chest of drawers and a little bookshelf. I also have pictures hanging on the entrance wall of my family. There are different floor plans. We have one-bedroom, two-bedroom, studio and double studio. I look out onto the street, which is a highway, so there's a lot of traffic and I also look out a side window that looks to the north direction. It's a pretty big scene out there. We have the city hall and the fire department across the street. I can watch kids practicing sports and stuff like that. I have good views. We have activities scheduled every day from 10:00 until 7:00 in the evening. After dinner, there's usually nothing definite scheduled. It's kind of friends get together to play cards or to sit and gossip. From dinner on is mostly free time. The rest of it, you can pretty fill up your day. We have a spa, an exercise room, three patios, and the front entrance is with a big porch. You can go for nice long walks on the property. We've got a lake on the one side. We have some pets here. Some people have cats. They keep them in their room and there's a couple of people that have dogs and they either take care of them or have someone that does, so there is never a problem with getting out and running around bothering anybody. You can have a nice walk around the whole building. It's only two floors, but it's large. Most of the suites are just one single resident but we have couples. We have two sisters that share a bedroom place. We have married couples. It's got a very good reputation. We get transfers from other places a lot. It's very pretty and well taken care of. It's probably the top place in the area. They've won a lot of awards. I've been a resident here for five years and I've seen a lot of people come and go, both staff and residents. The staff, for the most part, is wonderful. I have had three young men who have given me showers and they are topnotch. I never felt like, "I'm not going to let this kid in here. I'm going to wait until a female is available." There's always plenty of food and if you don't like something, they'll change it for you. We always have choices. If we don't like the entree for the day, we can always get something. You always get enough. I usually get half orders and I'm very satisfied with that. The dining hours are very generous. There's a lot of offerings. We have exercise every day, stimulating things, cards, and we have a library. Every Monday, we can go shopping somewhere. At least once a month, they plan a place to go to lunch. Being across from the city hall, we can go over there and use some of their facilities. We all complain that the price is so high, but when you figure it out, it's what it would have to be in order to give us all that we get. Anyone who's here can afford to be here. It's quite reasonable for all that you get. We can't really complain about it at all. We have a lot of new management people.

Provider Response

Rose1

I am a resident of Danbury Broadview Heights. Sarah is our activity director. She's a very outgoing person, tries to do her best, takes us on nice trips and we even went to Columbus, Ohio on a gambling trip one time. That was fun. She's just a very nice, caring person. I've been here four years now, and I've seen a lot of people come and go, but the staff that we have right now is very good. We have a new director here at Danbury, and she seems to be making a lot of nice improvements. I have a beautiful one-bedroom apartment with a nice porch, and we have house cleaning once a week, and because I am independent, I don't rely on a lot of the services here, but if I need something, there's always someone around. We have a beautiful game room with hoops, ping-pong and shuffleboard. We have a bistro and a pub where once a week we have a happy hour, and they serve beverages for us and treats.

Provider Response

Richard

My wife has been a resident of Danbury Broadview Heights for about two years now. It's been a very, very good experience. She's very well taken care of and they're very, very good at what they do. She has a single room, and it's in the memory care division. It's very clean, very neat, and well taken care of. They have fishing, coloring, painting, and exercise. There is a courtyard and there are also sidewalks all around the building that they can walk on. The food is great here.

Provider Response

John7

We toured Danbury Broadview Heights. It's pretty nice and it's fairly new. The rooms were spacious. The staff was friendly and knowledgeable. The dining area was very clean. I liked that it was nice and well-kept.

Provider Response

aduda

The Danbury Broadview Heights is a best in class facility that takes the “aging in place”philosophy seriously. It has a clean, well-appointed, cheerful interior, a great variety of apartment layouts, amazing enrichment programs, and top notch food; however, the biggest selling point is the exceptional staff. There are so many angels on this team, from the nurses to the aids to the administrators, who go above and beyond when it comes to caring for seniors in all phases of life. Special shout out to Sara, Shannon, Sheila, Jo, and Maria. My parents experienced both the Assisted Living and Memory Care aspects of The Danbury and found that it always rose up to meet them where they were. We are grateful and confident in the care here.

Provider Response

Raven25

My mother has been at Danbury Senior Living in Broadview Heights for 1-1/2 years. The entire staff at Danbury have been courteous, kind, respectful, and attentive to my mother. I have seen the staff also show the same courtesy to all their residents. Whenever an issue has occurred, I have been able to call or text the staff and they have replied and addressed my issues within a day or two. Having staff that take time to reply to issues in a timely manner shows they take pride in their work and want to ensure a safe, healthy, and enjoyable environment for their residents. It also informs care seekers their concerns are being thoughtfully listened to and addressed. I will share there were times, when first moving mother to Danbury, that I had to make repeated calls to the staff that my mom's bedding had not been changed on a weekly basis or her clothes had not been picked up for cleaning or billing issues for room service or Rx services were regularly occurring. However, the staff was responsive and met with me in person to discuss why these issues may have occurred. A positive outcome to resolve these issues was agreed upon by both parties. This helped ease my mind knowing that the staff understood the importance of care seekers being heard and that solutions could be addressed in a timely manner for their loved ones (i.e., my mom). The staff also encouraged me to continue bringing any issues to their attention, no matter how big or small. It is important to note that for many assisted living and memory care facilities, staffing is always an issue. It is the nature of healthcare in the U.S. However, the Danbury staff works hard to ensure there is always adequate and caring staffing for the residents. There are many choices for assisted living facilities, but selecting Danbury for my mother was a positive move.

Provider Response

Dan nemec

The food was great ofen I would buy dinners when i visited. The was bigger and cleaner then I expected. The staff always made my wife feel was important

Provider Response

Concerned Son

Mom likes her room. She's in a one bedroom suite that is very spacious. The food was better in the general assisted living area compared to Memory care area. Mon wishes she had access to more ice cream. It's not as great in the memory care area. The staff is great especially Sara, Stacey, Tammi, and Sheila. They are very attentive and make sure Mom is well taken care of.

Provider Response

Raarkinson

I seldom give perfect scores. Overall I am/was pleased with the Danbury and the care my father received. There were somethings I was concerned with, such as, there were times when my father needed assistance to use the restroom and no aids were around. There were times when I would clean his room because the cleaning staff had not gotten there yet. The aids, hospice, cafeteria staff, activities staff, cleaning staff and nursing staff all showed a great amount of care and concern for Dad’s care, health and well being. For the most part Danbury staff kept me appraised of any concerns . I believe that we, our family, made a wise choice placing Dad in the Danbury.

Provider Response

AKlodnick

I've been helping my aunt transition to Danbury in Broadview Heights for the last couple months and I have to say it has been a wonderful experience!!! Her room is absolutely beautiful. The food is awesome and more than that. The staff is truly amazing and caring.!!! We're so lucky we found Danbury in Broadview Heights!!!!

Provider Response

Loving daughter

A variety of private room sizes, nice size bathrooms, plenty of closet space. The atmosphere is welcoming and offers many different rooms that residents can go to- craft, music, tv/movies, dining area, outside patio, sitting area-all comfortable and safe for the dementia resident. Organized crafts, music, etc. are available for residents to participate in. An organized, professional, caring staff. I never worry about my mom as I know she is well cared for and loved and safe.

Provider Response

Rob P.

We loved having Dad here. The staff and residents and families are like our own extended family!

RoHoFamily

Our family is so glad that we found Danburty Senior Living Broadview Heights. It's so hard to find a place that will allow a husband and wife to live together in the same unit in memory care, which is really what my parents needed. For some families, one spouse lives in assisted living but the other one needs memory care. Because the memory care unit here is in the same building as assisted living, it is much easier for spouses in this situation to visit and spend time with each other every day. As far as the staff, everybody here at Danbury is so welcoming and friendly, whether they are from the front desk, administration, kitchen/dining room, hair salon, activities, or part of the medical team. My siblings and I will often go for a visit and enjoy a meal together there. There are also fun special events or cookouts on occasion. Another thing I really appreciate is having a hair salon there on-site that my mom and the other residents can use regularly - so incredibly convenient! Working in a long-term care facility is not an easy job, but the staff is so helpful, and we always feel like we are treated like family here. We are very happy with this facility and would recommend it to others!

Son50

Rooms are nice. Staff is wonderful, of course like anywhere they could use more employees. Turnover seems high, but I understand this is typical in the industry. The group activities are very good therapy and their conscious effort to get residents out to socialize has been very good. They do a good job with housekeeping and general upkeep.

Provider Response

caring and compassionate

Danbury-Broadview Hts. has a caring and compassionate staff that is very conscious to the needs of the residents. The receptionist is wonderful she knows every resident by their first name. The Life Enrichment Dept. has four people that offer a stimulating environment that encourages engagement and nurtures your mind and body. The emphasis is on variety. Enjoy chair volleyball, enjoy live music ,and happy hour on Friday. We celebrate holidays, go on shopping trips, outings to restaurants and local attractions like a horse farm, the Cleveland Art Museum, the Cleveland Aquarium and Cuyahoga County Fair Grounds Holiday Light display. The chef is wonderful and accommodating to the needs of the residents. The dining room offers a lot of choices for breakfast, lunch and dinner. And a variety of desserts. I am a happy resident and I really enjoy my time at Danbury-Broadview Hts.

Haddad family

Not only are the facilities beautiful, the staff really cares. They go above and beyond to make sure my Dad feels comfortable and respected. I can finally sleep at night knowing he is in a safe and loving atmosphere.

Provider Response

Barbara P

Danbury Senior Living Broadview Heights was very nice and very clean. The person that took me around was very helpful and very friendly. But I didn't see a lot of the residents, just very few. It was so big that I lost track of which direction we had to go, to get to where we started. So there's no way my dad is going to find his way there, he's going to get lost. It was very nice but it was just too big.

Provider Response

Roxine

My friend is at Danbury Senior Living Broadview Heights. I liked it because it's a new facility and it offered much storage. The room has a refrigerator and a sink, like a kitchen unit, and it's homier than just a plain room with a closet. They are very accommodating, very personable, and very caring. She's complaining it's too much food, but I think it's a very good place, very, very clean, and very expansive. It's not crowded, and she has plenty of storage for her things, like clothes. She has a nice closet, and the bathroom has shelving for towels and toiletries.

Monica

Danbury Senior Living Broadview Heights was impressive. They had a bistro and a library, and the dining room was too large that could sit 100 people. I didn't taste the food. I even asked and they wouldn't let me taste the food, but you could get prime rib or steak and you had a lot of options. I didn't like the oversell by the staff. I like the hallways being very wide. The rooms were nice and good sized, but the facility was too big for my mother.