
CARING STARS WINNER
9500 Broadview Road, Broadview Heights, OH 44147
4.7
(35 reviews)
"My mother has been at Danbury Senior Living in Broadview Heights for 1-1/2 years. The entire staff at Danbury have been courteous, kind, respectful, and attentive to my mother. I have seen the staff also show the same courtesy to all their residents. Whenever an issue has occurred, I have been able to call or text the staff and they have replied and addressed my issues within a day or two. Having staff that take time to reply to issues in a timely manner shows they take pride in their work and want to ensure a safe, healthy, and enjoyable environment for their residents. It also informs care seekers their concerns are being thoughtfully listened to and addressed. I will share there were times, when first moving mother to Danbury, that I had to make repeated calls to the staff that my mom's bedding had not been changed on a weekly basis or her clothes had not been picked up for cleaning or billing issues for room service or Rx services were regularly occurring. However, the staff was responsive and met with me in person to discuss why these issues may have occurred. A positive outcome to resolve these issues was agreed upon by both parties. This helped ease my mind knowing that the staff understood the importance of care seekers being heard and that solutions could be addressed in a timely manner for their loved ones (i.e., my mom). The staff also encouraged me to continue bringing any issues to their attention, no matter how big or small. It is important to note that for many assisted living and memory care facilities, staffing is always an issue. It is the nature of healthcare in the U.S. However, the Danbury staff works hard to ensure there is always adequate and caring staffing for the residents. There are many choices for assisted living facilities, but selecting Danbury for my mother was a positive move."
$4,944









