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Featured Review
Reviewer#RD1030s
4
|
November 5, 2024
I toured Brookdale Monroe Square. It was a good experience. Regarding the staff, I was comfortable walking around with them. They're very accommodating. I had lunch there and it was good. I didn't have high expectations for the food in assisted living facilities, but they're getting a higher scale because I was expecting something not quite as good. The rooms were adequate.
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About Brookdale Monroe Square in Monroe, North Carolina
Brookdale Monroe Square provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change. We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.To learn more about this providers license and review other available state reports, please visit: North Carolina Division of Health Service Regulation Licensed Facilities
Reviews of Brookdale Monroe Square in Monroe, North Carolina
Reviewer#RD1030s
4
|
November 5, 2024
I toured Brookdale Monroe Square. It was a good experience. Regarding the staff, I was comfortable walking around with them. They're very accommodating. I had lunch there and it was good. I didn't have high expectations for the food in assisted living facilities, but they're getting a higher scale because I was expecting something not quite as good. The rooms were adequate.
Kelly 7
3
|
March 21, 2023
The facility is very out dated compared to other places in the area. The bathroom was horrible that I used during my tour. Residents seemed happy and staff seemed friendly.
Provider Response
Andrea
4
|
September 10, 2022
My father has been in Brookdale Monroe Square for almost two years now. I like it. I have no complaints. They treat him well. There's enough space for him in his room. He has all the amenities he needs. Maintenance is fine. The food is good. They offer different options every time. The dining area is clean and roomy. The staff are friendly, and they keep me updated on anything that's going on. For activities, they have movies, they have days where they go out, they have a men's club, they have exercise onsite every day, and they have different events. They have an outdoor space where you can have a little garden when the weather is nice. It's a sort of a patio area.
Susan
4
|
June 21, 2021
Brookdale Monroe Square was older, it was not as modern as the others. I didn't like it as much as I like the other Brookdale. It was darker inside and it wasn't as lit. The director there was absolutely awesome though, she was wonderful, and they were all kind. The facility just didn't have much light in it. They had a media room, a library, and a beauty shop.
Martha
5
|
February 3, 2021
We chose Brookdale Monroe Square for my mother-in-law. Starting today we are going to have some limited visitation. Before that we went to a window in her room and from the outside talked to her. She could call on her phone and she could see us, and we could talk to her that way. The staff is fine so far as I know, all that I've had contact with has been alright. I've only interacted with the administrator 'cause we're not allowed to go inside the facility and talk with workers there. They allowed her daughter and her son to move her stuff in, and her daughter was allowed to go inside the room and show her where everything was at.
Jo
4
|
October 3, 2020
I liked Brookdale Monroe Square very much. The rooms seemed a little larger than the first community I visited. They were more spacious, they had a calendar of events, and they had some people doing stuff in a room; there was some kind of group activity going on. The staff was very nice and very knowledgeable. The dining area was very nice.
Deborah
2
|
April 12, 2019
My mom was a resident of Brookdale Monroe Square. Right now, they're having some issues with staff. The food has gotten terrible and the quality of care has decreased a good bit in the last 6 to 8 months. I would not rate this particular place very high. At one time it was very good, but it isn't anymore. They put together a calendar, and they put all kinds of activities in the calendar. But I have been there at all different times of the day, but they're never doing anything in the memory care. I dont think they do as many activities in assisted living as they say they're doing, and they repeat them over and over again if they do them. Over at the Alzheimer's and dementia care, they virtually do little to nothing with them. And it's a shame, because those are the residents that need to be stimulated, and they need activities or they decline faster. There was a lot of residents that just literally wandered around in circles, and staff would just be sitting around in the common areas playing with their cellphone. I would not recommend them, period. It took them probably a month to fix a damaged wall in the bathroom. They dont keep it clean like they used to. When mother first went there 3 years ago, we were very pleased. But this last year it has gone downhill a lot. We were paying almost $1,600 a month more for less attention, less care, terrible food, compared to the current community. So it's not a good value.
Provider Response
Walter
4
|
October 31, 2017
Brookdale Monroe Square has what I wanted for my wife. It has all kinds of dancing, drawing, and coloring. They serve three meals a day, and the staff is pretty good. There are no problems.
pointehead
1
|
February 22, 2017
Do not put your loved one here. They will be neglected. The ratio is 16-1. There are not enough staff, and many are not capable of dealing with memory care patients. My family had to constantly speak with administrators... with no improvement. We had to move my family member so that she actually received care. Please, keep looking. This no way to treat our parents. If I could have put no stars, I would.
Provider Response
Caring113356050
4
|
September 29, 2015
Our visit at Brookdale Monroe Square was very good. I thought the halls could be a little bit lighter, but the rooms were good. The dining room was light with lots of windows. They’re in the process of refurbishing everything; furniture, carpet and paint are supposed to be coming next week, so it’s all going to change hopefully in a few weeks. The dining room was large and spacious; they have tablecloths and nice settings. They do separate the residents that need to be fed; they’re not in with the others at the same time. They were making bracelets for a fundraiser the day we visited.
Ken26
5
|
August 6, 2014
We visited Monroe Square and it seemed to be right for my dad. It looked like a very nice place to live; the people that lived there were very active and seemed to enjoy living there. The staff seemed very caring and the cost seemed to be within range of our budget. We have nothing but positive feelings for the community. The rooms were good enough.
Nickleby
5
|
July 28, 2014
I have just placed my mother at Monroe Square. I visited other assisted living facilities and this one far out weighed the others. It is bright and open, offers a massive array of activities, and the staff is great. Everyone is friendly and extremely helpful. My mother is happy here. I would recommend this facility to anyone.
Caring87380450
4
|
June 19, 2014
Monroe Square was a nice property. We looked at several different apartments, and I thought they were sufficient enough. The person we met was very nice and helpful.
Deborah20
3
|
September 20, 2013
I needed to get my mother in an assisted living facility fast because she was about to come out in the hospital. The staff is okay and they pretty took good care of her. The food is okay. I'm not really satisfied with the place, but I got her in there and she's gotten used to the place by now.
Caring072601
4
|
August 1, 2013
I'm caregiving for my father right now but we did visit Monroe Square. It was a good visit. The rooms were private so they were a lot bigger. The staff was pleasant and the facility offered the same amenities like that of others.
Gracey2
4
|
June 26, 2013
My parents are doing fine at Monroe Square Assisted Living. They like the food and they have activities there. Everything is great.
Ahelms
5
|
February 29, 2012
I found this facility to be very clean and the staff very helpful.
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Services and Amenities of Brookdale Monroe Square in Monroe, North Carolina
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
- Accessible apartments
- Ambulatory Assistance
- No Hoyer Lift
- Two-Person Transfer Assistance
Fitness & Wellness Programs
- Fitness & wellness facilities/equipment
- Salon Services
- Fitness Opportunities
- Group exercise
- Life enrichment activities/programs
Housekeeping & Maintenance
- Housekeeping Services
- Laundry Services
- Linen Services
- Bed Making Services
- Pest Control Services
On-Site Services
- Religious Services
- Veterans Affairs (VA) Aid Assistance
- Catholic Services
- Mail delivery
- Medicaid Assistance
Room Amenities
- Wifi/Internet In Unit
- Cable/Satellite In Unit
- Closet Space In Unit
- Individual Climate Controls
- Shower in unit
- Telephone Hookup
Therapies
- Occupational Therapy/Rehabilitation
- Physical Therapy/Rehabilitation
Financing & Payment Options
- Rent And Care Fees
- Accepts Check Payments
- Long-Term Care Insurance Accepted
- Private Pay Accepted
Pets
- No Cats
- No Small Dogs
- Pets
- No Birds
- No Large Dogs
- Visiting pets allowed
Diet & Nutrition
- Diabetic
- Low Fat
- Low Salt
- Renal
- Vegetarian Diet Available
- Dietary services
Games Hobbies & Recreation
- Arts & Crafts Activities/Programs
- Music Activities/Programs
- Facilitated Field Trips/Outings
- Horticultural Activities
- Activities staff
- Entertainment activities/programs
- Seasonal, holiday, and themed events
- Social Activities/Events
- Spiritual activities/programs
- Tabletop & Other Games/Programs
Inside Amenities
- Computer Room
- Entertainment Venues
- Cable/Satellite TV in Common Area
- Laundry facilities
- Shared Common Areas
Outside Amenities
- Garden
- Outdoor common areas
Specialized Staff
- Nurse on Staff (Part time)
- Nurse on Staff (24 Hours)
Transportation & Shopping
- General Transportation Services
Campus/Building Details
- Convenient location
- Flexible Visitation Hours
- Single-floor building
- Smoking Not Allowed
Parking Options
- Parking Lot
Dining
- Communal Dining
- Room Service
- Guest Meals
- Meals provided
Health Services
- Hospice Care
- Pharmacy on-site
- Psychiatric Care
- Medical Care
- Medication Reminders
Languages
- English spoken
- Spanish Spoken
Personal Care
- Bathing Assistance
- Personal Care Assistants
- Dressing Assistance
- Meal Preparation
- Cueing & Redirection
- Grooming Assistance
- Medical Appointment Scheduling Assistance
- Oral Hygiene Assistance
- Personal Care Reminders
- Urinary Incontinence Care
Staff Training & Qualifications
- Reference Checks
- Staff Driving Record Check
- Staff screening conducted
- Staff to resident ratio meets state requirements
- Staff trained in aging & mobility
- Staff trained in diabetes care
- Staff trained in personal care
- Staff trained in safety
- Staff trained in taking Vital Signs
- Staff trained in use of medical equipment
- Staff trained to monitor for abuse/neglect/exploitation
- Trained staff on-site
Kitchen Types
- Kitchenette
Safety & Security
- Emergency Response System
- Fall Prevention Program
- Safety & Wellness Checks
Additional Amenity Information
- State Licenses: HAL-090-024
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