My mom was a resident of Brookdale Monroe Square. Right now, they're having some issues with staff. The food has gotten terrible and the quality of care has decreased a good bit in the last 6 to 8 months. I would not rate this particular place very high. At one time it was very good, but it isn't anymore. They put together a calendar, and they put all kinds of activities in the calendar. But I have been there at all different times of the day, but they're never doing anything in the memory care. I dont think they do as many activities in assisted living as they say they're doing, and they repeat them over and over again if they do them. Over at the Alzheimer's and dementia care, they virtually do little to nothing with them. And it's a shame, because those are the residents that need to be stimulated, and they need activities or they decline faster. There was a lot of residents that just literally wandered around in circles, and staff would just be sitting around in the common areas playing with their cellphone. I would not recommend them, period. It took them probably a month to fix a damaged wall in the bathroom. They dont keep it clean like they used to. When mother first went there 3 years ago, we were very pleased. But this last year it has gone downhill a lot. We were paying almost $1,600 a month more for less attention, less care, terrible food, compared to the current community. So it's not a good value.
Provider Response
We are sorry to hear Brookdale Monroe Square did not meet your expectations and appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care, and we would welcome an opportunity to discuss it with you personally. We hope you will call us.
