We chose Brookdale Monroe Square for my mother-in-law. Starting today we are going to have some limited visitation. Before that we went to a window in her room and from the outside talked to her. She could call on her phone and she could see us, and we could talk to her that way. The staff is fine so far as I know, all that I've had contact with has been alright. I've only interacted with the administrator 'cause we're not allowed to go inside the facility and talk with workers there. They allowed her daughter and her son to move her stuff in, and her daughter was allowed to go inside the room and show her where everything was at.
918 Fitzgerald Street, Monroe, NC 28112
Call
(800) 385-2527
PROMOTION!
4 days
Independent and Assisted Living new residents receive $500 off the 1st full month and 4th full month free Base Rent. Must take financial possession by 2/28/2021. Ask for details when you tour.
Reviews of Brookdale Monroe Square
Assisted Living Reviews for Brookdale Monroe Square
February 03, 2021
I am a friend or relative of a current/past resident
October 03, 2020
I visited this facility
I liked Brookdale Monroe Square very much. The rooms seemed a little larger than the first community I visited. They were more spacious, they had a calendar of events, and they had some people doing stuff in a room; there was some kind of group activity going on. The staff was very nice and very knowledgeable. The dining area was very nice.
April 12, 2019
I am a friend or relative of a current/past resident
My mom was a resident of Brookdale Monroe Square. Right now, they're having some issues with staff. The food has gotten terrible and the quality of care has decreased a good bit in the last 6 to 8 months. I would not rate this particular place very high. At one time it was very good, but it isn't anymore. They put together a calendar, and they put all kinds of activities in the calendar. But I have been there at all different times of the day, but they're never doing anything in the memory care. I dont think they do as many activities in assisted living as they say they're doing, and they repeat them over and over again if they do them. Over at the Alzheimer's and dementia care, they virtually do little to nothing with them. And it's a shame, because those are the residents that need to be stimulated, and they need activities or they decline faster. There was a lot of residents that just literally wandered around in circles, and staff would just be sitting around in the common areas playing with their cellphone. I would not recommend them, period. It took them probably a month to fix a damaged wall in the bathroom. They dont keep it clean like they used to. When mother first went there 3 years ago, we were very pleased. But this last year it has gone downhill a lot. We were paying almost $1,600 a month more for less attention, less care, terrible food, compared to the current community. So it's not a good value.
Provider Response
We are sorry to hear Brookdale Monroe Square did not meet your expectations and appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care, and we would welcome an opportunity to discuss it with you personally. We hope you will call us.
October 30, 2017
I am a friend or relative of a current/past resident
Brookdale Monroe Square has what I wanted for my wife. It has all kinds of dancing, drawing, and coloring. They serve three meals a day, and the staff is pretty good. There are no problems.
February 22, 2017
I am a friend or relative of a current/past resident
Do not put your loved one here. They will be neglected. The ratio is 16-1. There are not enough staff, and many are not capable of dealing with memory care patients. My family had to constantly speak with administrators... with no improvement.
We had to move my family member so that she actually received care. Please, keep looking. This no way to treat our parents.
If I could have put no stars, I would.
September 29, 2015
I visited this facility
Our visit at Brookdale Monroe Square was very good. I thought the halls could be a little bit lighter, but the rooms were good. The dining room was light with lots of windows. They’re in the process of refurbishing everything; furniture, carpet and paint are supposed to be coming next week, so it’s all going to change hopefully in a few weeks.
The dining room was large and spacious; they have tablecloths and nice settings. They do separate the residents that need to be fed; they’re not in with the others at the same time. They were making bracelets for a fundraiser the day we visited.
August 06, 2014
I visited this facility
We visited Monroe Square and it seemed to be right for my dad. It looked like a very nice place to live; the people that lived there were very active and seemed to enjoy living there. The staff seemed very caring and the cost seemed to be within range of our budget. We have nothing but positive feelings for the community. The rooms were good enough.
July 28, 2014
I am a friend or relative of resident
I have just placed my mother at Monroe Square. I visited other assisted living facilities and this one far out weighed the others. It is bright and open, offers a massive array of activities, and the staff is great. Everyone is friendly and extremely helpful. My mother is happy here. I would recommend this facility to anyone.
June 18, 2014
I visited this facility
Monroe Square was a nice property. We looked at several different apartments, and I thought they were sufficient enough. The person we met was very nice and helpful.
September 19, 2013
I am a friend or relative of a resident
I needed to get my mother in an assisted living facility fast because she was about to come out in the hospital. The staff is okay and they pretty took good care of her. The food is okay. I'm not really satisfied with the place, but I got her in there and she's gotten used to the place by now.
August 01, 2013
I visited this facility
I'm caregiving for my father right now but we did visit Monroe Square. It was a good visit. The rooms were private so they were a lot bigger. The staff was pleasant and the facility offered the same amenities like that of others.
June 25, 2013
I am a friend or relative of a resident
My parents are doing fine at Monroe Square Assisted Living. They like the food and they have activities there. Everything is great.
February 29, 2012
I visited this facility
I found this facility to be very clean and the staff very helpful.
Questions about Brookdale Monroe Square
Describe the overall population of assisted living residents at Brookdale Monroe Square. What is their average age? What are their favorite things to do?
Brookdale Monroe average age is 80 at our community . Their favorite things to do are butter bean auction and sightseeing outings.
What programs or activities does Brookdale Monroe Square offer to enrich residents' well-being?
Activities are tailored to meet the expectations of the residents. If they want something on the calender we do it!
What places are near Brookdale Monroe Square or within walking distance for assisted living residents to enjoy?
Brookdale Monrow Square is located in a rural neighborhood and can see and enjoy bird watching while walking around the community.
What transportation services does Brookdale Monroe Square offer to assisted living residents?
We provide medical transportation and outings for our residents with the Activities to cater to the area
What makes the chef or dining program at Brookdale Monroe Square exceptional? What kind of menu can assisted living residents expect?
If you want something specific—we say YES!
What safety features or security measures does Brookdale Monroe Square offer to assisted living residents?
We have round the clock staff and locked doors at certain hours.
How does Brookdale Monroe Square keep residents' families informed about their loved ones?
We notify the family of any pertinent information concerning their well-being.
What is the care staff-to-resident ratio at Brookdale Monroe Square during daytime and nighttime hours?
Brookdale Monroe Square staffs to care and we change staffing levels according to our residents and them aging in place.
If Brookdale Monroe Square accepts dogs or cats, what indoor/outdoor areas can they enjoy?
The community does allow animals as long as vet papers are brought and shots are up to date. They can enjoy any outdoor area and their owners apartment.
What ongoing senior care training does the staff receive?
We have monthly training and meeting to increase training for new and seasoned associates
What safety features or security measures does Brookdale Monroe Square provide to protect residents who wander?
For wanderers, we try to redirect. If that is unsuccessful, we can use a wander guard that locks the door if the resident approaches it.
Services and Amenities of Brookdale Monroe Square
Room and housing options
- Studio Apartments
Dining options
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
- Laundry For Clothing
Health services
- Medication Management
- Nurse On Staff: On Call 24/7
- Pharma
Activities
- Offsite Activities
- Religious Services
- Fitness Room
Guest services
- Guests At Mealtime
Diet
- Diabetic
- Low Fat
- Low Salt
- Renal
Languages
- English
General
- Resident Capacity: 110
- Minimum Age: 65
- Pets: Yes
Licenses
- State Licenses: HAL-090-024
About Brookdale Monroe Square
Brookdale Monroe Square provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
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