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Brookdale Union Park

1316 Patterson Street, Monroe, NC 28112

(800) 558-0653

Verified Partner

3.68

(16 reviews)

Offers Assisted Living
Top rated on Caring.com

2015

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Reviews of Brookdale Union Park in Monroe, North Carolina

3.68

(16 reviews)

  • Facility

    3.5

  • Staff

    4.0

  • Food

    3.5

  • Activities

    3.0

  • Value

    1.5

Top rated on Caring.com

2015

122601

1

December 27, 2022

I am a friend or relative of a current/past resident

They allowed my mom to leave the facility in the cold dark rain one night around 8:00. She was disoriented and confused to due a UTI which is very common in the elderly. She was found way back in the neighborhood behind the facility. She has been a resident there since 2016.

Provider Response

We take your comments seriously and can confirm that our community responded quickly to locate your mom and made sure she received immediate care. Your feedback is very much appreciated and we have shared your concerns with our corporate management team. Thank you.

angry2022

2

July 25, 2022

Other

I was all set to move in, but I just got a call from them today saying I have too many medication's, my diabetes would be a problem for them, and I have too many health issues, can you believe that? I thought assisted living facility's we're suppose to help people like me.

Provider Response

Thank you for taking the time to share your feedback. The safety and well-being of our residents is our top priority, and we have policies and procedures in place to ensure this. We are aware the community has provided an explanation and we will share your additional feedback with our management team.

Martha

4

February 3, 2021

I visited this facility

We toured Brookdale Union Park. The gentleman that gave us the tour was very friendly and very nice. We went to a room that was available, but because of COVID they're not allowing you to visit the whole facility. You go in, you look at one room, and then you go back outside and talk with them on the porch. The room was nice. There was nothing bad about it. It's an older facility, and they only have two types of rooms.

Jo

4

October 3, 2020

I visited this facility

Brookdale Union Park was very nice; I was impressed. I thought the rooms that were shared were a little tight, but I went into a room with two ladies that had a lot of things, so I think it was kind of crowded in there. The staff was very nice, knowledgeable, answered all my questions, and showed me everything I asked to see; the meal plan, the dining room, where they get snacks, and how the medication worked. It was a good tour.

Patricia

3

April 25, 2018

I visited this facility

Brookdale Union Park and the people were nice, but the whole building had a very bad odor. I couldn't bear being in the building, and we couldn't put our mother there. The rooms seemed adequate and the same as any other rooms in the other places. Their menu seemed fine. Everything seemed fine. I just couldn't stand the smell of the place overall. If they would do something about the smell, it would be great. I'd give the receptionist at the front door a 1, because she never even looked up at me when I introduced myself, and she was busy doing something else, but everybody else was fine.

Provider Response

We apologize that your tour of Brookdale Union Park did not meet all of your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.

EldercareAdvocate

2

September 15, 2017

I am a friend or relative of a current/past resident

Stay away from the Memory Care facility. Not enough aides, they are NOT CNAs. They say a ratio of 1:8 but we easily saw areas of elderly residents without anyone monitoring them. They talk a good game but you can count on mismanaged medicines, a resident fell and the one Aide there had to run to get a Nurse, leaving all the other residents alone while that happened. Which can be a recipe for disaster if you have residents that are agitated/confused. They lock the closet doors which prevents the issue of losing clothing (happens a lot, hoarding/moving is part of the disease) however, one resident was paired with another that was allowed to have a key to lock the ROOM.....resulting in the dementia patient not having a safe place to go. Not able to get into the room when they wanted to sleep. You can visit and easily watch aides walk by and ignore the confused questions of the residents. Funny how behavior changed once they saw someone was there. Another two residents actually had their families hire "sitters" to help their loved ones bath/eat and get to bed. So, you end up paying for 1:1 care, plus the fees for the Aides to care for them. Watch out for "Activity Fees" $1k - $2k and more, which is ridiculous as you pay $5k and up monthly to live there and benefit from their resources. If your loved one leaves, don't think you'll see that refunded either. There were many other facilities better than this one, for many important reasons. We saw too much while a friends loved one was there and even the physicians stated that the Environment, not the Dementia was the issue with their decline.

Provider Response

We deeply regret that we were unable to meet all of your expectations. We want to thank you for your feedback and please know it will be reviewed and used to better serve our residents and their families in the future.

Caring109596550

4

July 21, 2015

I am a friend or relative of a resident

My mother is in Brookdale Union Park (Union Park). She’s happy where she is. It’s affordable, and the people are very kind and give a lot of personal care. She’s been there 6 ½ months, and she’s always talking about how much she likes it there and how she likes the people that live there as well as the staff. The food that I had was good; it’s not the type of food I normally eat but she likes it, and they’re very accommodating with food as well. They involve the residents in making decisions about what they serve.

Caring104686750

4

April 7, 2015

I visited this facility

We visited one place -- Brookdale Union Park. I liked it, and my mother liked it, but she decided that she was not ready to go into an assisted living facility yet. Everyone was friendly and helpful, all the information was given, the place was clean; it was great. She just didn't want to go into any assisted living. Everything about the place was good. There was nothing bad about it at all.

Kevin16

4

March 31, 2015

I am a friend or relative of a resident

We chose Brookdale for a couple of reasons. One, we wanted a private room for her, and the facility had that to offer at a reasonable price. It appears to be well-maintained. The people living there seem to be well-taken care of, and every one that I spoke to before I put her there seemed to be very happy there. She has been there since late January, and she is very happy. The staff seems to be very professional, and they seem to care about the residents. All in all, it is a good facility. The rooms are very nice. Before my mother moved in, they repainted and re-carpeted and put in new lighting and a new countertop in the bathroom, so it is a very nice room. The thing that stands out to me is the fact that when you walk in, it does not feel like an assisted living-nursing home. It feels like an apartment place where people actually just live.

Caring95338750

4

November 29, 2014

I am a friend or relative of a resident

Mom is currently at Brookdale Union Park. Their staff are professional. The room that she has is satisfactory. Their food is good and nutritious.

Caring98072950

5

August 28, 2014

I visited this facility

I visited Brookdale for my mother. The dining area was immaculate. It was great. It looked like you went into a really high-class restaurant. Their rooms were in great shape and had all the amenities. I was really impressed with that they had to offer. They had an activity area and they took them out on tours in different resorts around the area. They took them out on shopping. They had a game room. They had several activities. I would highly recommend it.

mswmullis

5

August 1, 2014

I am a friend or relative of resident

My FIL is a resident at Union Park (July 2014 - ). Dad has progressed from total independence through 4 extended hospital visits, rehabilitation, and now into assisted living. We chose Union Park after visiting all available in our immediate area. The choice has proved to be an excellent fit for Dad. He enjoys excellent meals (I generally visit at meal times, and frankly have been a little envious of some of the soups and entres he was served!), plenty of exercise as he needs to maintain strength and balance, a diversity of activities, but most of all a wonderful caring staff. He has been embarassed by this aging process (i.e. spills, needing help dressing, needing accidents cleaned up), but he is treated as a treasured member of an exclusive club. The staff constantly encourage him, chat with him (even though he is hard of hearing), and boost his morale by genuine praise when he works out in the "gym" or accomplishes a task. He feels at home here, and has been welcomed as a family member. We could not be any happier with the facility and it's support staff.

Devonne

5

April 30, 2014

I visited this facility

I do like Union Park. It's very nice, and everybody is nice. I would recommend this facility to anybody. The food was good.

L/H

5

November 21, 2012

I visited this facility

Let me start off my saying that I have been to a few homes before so they are somewhat the same but with some differences. Union Park is such a beautiful place to be. The staff is so welcoming and so present with the seniors. They establishment is clean and neat, no bad odors just clean scent that greets your nostrils. I and my church members and people from our communities were so pleased to be in these seniors presence, they really enjoyed our company and we enjoyed their company as well, just sit and talk to them and hand out stuff animals. We sang and gave out fruit baskets and it was such a joy. I'm truly looking forward to doing this again. Everyone there warmed my heart and made me feel so good to be able to do something for them. Bringing smiles on others faces is satisfying.

coolboysma

3

June 2, 2012

I am a friend or relative of a resident

During the time that my mother was a resident I was able to observe an enormous turnover of staff, from the director to the nursing staff all the way to the support staff. Because of the constant changing of personel it was very difficult for both my mother to become acclimated and caused an inconvenience with my own personal dealings on her behalf. I found the facility to be quite dated and worn out and there was little done in respect to updates and repairs. One of my mothers biggest complaints was the food, although the dining room is presented nicely with cloth linens and silverware, the quality and variety of food was extremely poor. It also appeared that there wasn't much of a food budget which accounted for a lot of meals that were of inadequate nutrition, lacking in fresh fruits and vegetables. WIth regards to available activities, there were several choices of group activities including bingo games several times a week and trips to the local dollar stores or department stores. They do offer laundry service as well as allowing the residents to do their own laundry, should they choose to.

Woody1

4

December 13, 2011

I am a friend or relative of a resident

Union Park Assisted Living in Monroe, NC is a part of the Brookdale Senior Living group which is the largest operator of these type residences in the United States. They currently have facilities in 33 states, so they are very experienced in providing care for seniors. Union Park is conveniently located close to hospitals, doctors' offices, shopping, and other amenities. The center is designed to provide options including private apartments and many community areas. The building is on a single story to make it more accessible to everyone. Each resident receives an individualized plan, tailored to their needs. Fees are based on the services needed to provide the necessary quality care. There are programs and outings for residents to enjoy along with transportation for appointments and shopping. On site are a library, beauty and barber shop, recreation room, dining room, and outdoor gardening and courtyard areas. The staff and nurses are very professional and caring. They provide 24 hour seven day a week service as needed. Overall this seems to be a well run, warm, welcoming residence for seniors with everything from independent living to assisted living and Alzheimer's care. I researched this facility before a family memmber became a resident there, and was pleased with the Brookdale company's mission and background, so I included that in this review.

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Costs for Brookdale Union Park in Monroe, North Carolina

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,717

Starting Price

Services and Amenities of Brookdale Union Park in Monroe, North Carolina

Room and housing options

  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Garden And Patio
  • Resident Parking

About Brookdale Union Park in Monroe, North Carolina

Brookdale Place Union Park provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Map of Brookdale Union Park

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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