Brookdale Union

Kristine

My dad's room at Brookdale Union was nice, it was a standard room and not very big at all. But he has a bathroom that he shared with a roommate, twin-sized beds, and nothing fancy about it. The staff is okay, they were pretty nice folks just doing their job, nothing above and beyond. It was pretty standard care overall. They also had activities, but he didn't get to do a lot of stuff because of the quarantine.Their facilities and amenities were pretty nice. They had a wealth of network of support within the community and I'm happy about that.

Honesty2

Brookdale Union has had its ups and downs, however the new management team has proved better days are arising. The residents seem happier than before, they are engaging in more daily activities and trips. The facility is clean and always smells clean. The staff is always interacting with the residents and making them smile and laugh. I would recommend Brookdale Union to any of my friends and family, especially with this new team of leaders.

Caring112852450

I did visit Brookdale Union. It wasn’t clean, and it's very filthy. Nothing there was clean including the staff.

Provider Response

Caring105053250

They have good people here at Brookdale Union. It is not a bad facility, but it is not as upscale as some of the others. All the rooms are shared rooms. Some of the patients need total care, and if you don't get a good room person, it's probably going to reflect on the property. I wouldn't down-grade them for that, but I think that is one of things you do run into probably no matter where you go. I didn't notice a real recreational room where you go watch TV and gather around and socialize. It's like the lobby is the main place where that happens.

Caring98787250

The staff members at Brookdale Place Union were all very friendly and helpful. Their interaction with the residents was very nice. I could see them talking to people and all that, even though I was not near them. I was trying to observe as best as could how they treated the residents without them knowing that I was watching them, and I was very impressed with their kindness and patience and their smiles. The rooms were well lighted, clean, and cheerful looking. I saw their menu, and I was impressed with their meals and snacks, but I did not eat a meal there. I looked into their dining room, and it looked very elegant with cloth napkins and napkin rings; it looked like a restaurant. They had Bingo, day trips, fitness classes, and singing. They had all sorts of stuff. It was very homey and open, the hallways were very spacious and wide, it was all well lighted, and it looked like a home rather than an institution. It was just very nice.

David8775

Gaston Manor was nice. They had very customer-friendly people. It was very clean, but it was a little older facility. The rooms were a little bit smaller and a little bit older. However, they were clean and nice. The staff, from my observation, was very knowledgeable and seemed to be attentive to the residents.

Karen81631350

Gaston Manor looked nice and clean. The personnel who worked there seemed to be very happy and went out of their way to talk to me even if I didn't have any real appointment. They went out of their way to show me around quickly and answered any questions for me. They seemed to really like their job; they like working with the residents. It all looked good to me.

Cindy35

Two of my aunts are in Gaston Manor. The main reason why they want to go there is because it has a homier atmosphere and I think that they like that part. The activity director there tries to keep something going for them all the time. However, one of my aunts has cancer and she does not feel like going a lot. But they try to get her out. My other aunt has not been well either, but she tries to join in the activities in the facility like the Christmas party they have. It is well organized and there are number of relatives that come as they try to make the families involved. One of my aunts is picky with the food, but she doesn't complain about the food and they are very complimentary about the meals. Most of the staff is very accommodating. They have very caring people. I have a problem with one of my aunt's laundry. But when I talk to the lady, she gets on with it right away. They have a shared room, which is big in size with two beds. It is bright, airy and cheerful. They are very comfortable there.

Jerry13

Gaston Manor is a nice facility. I visited the place and I liked it and I even want to move in, but they are expensive. I looked at one of their rooms and it's a nice. The dining room has a nice cooking area. It was a really nice facility. I really have nothing against it. The people are really nice and the lady that I talked was really nice. I would surely recommend this facility to people who can afford the price.

Andrew9

It was comfortable. The rooms were okay but a bit small. The staff were professional. However, my aunt had a dog that needed to be walked outside; my concern was how that could be possible without being a huge problem to my aunt. They needed to have a better perimeter around the property.