Brookdale Union was affordable. It felt like home. I met and talked to a staff member and I liked that she was clear, concise, and gave me the information I needed. I also liked the size of the rooms and how clean the place was. They weren't updated, but they were still in good condition.
1717 Union Road, Gastonia, NC 28054
Call
(800) 385-2527
Reviews of Brookdale Union
Assisted Living Reviews for Brookdale Union
October 28, 2021
I visited this facility
August 10, 2021
I am a friend or relative of a current/past resident
Brookdale Union is good at keeping my father-in-law up and looking after him. He's moved into their assisted living and I'm well pleased with it. The design is wonderful and the upkeep is good. They have some real hard workers there too. They're very caring and they work hard taking care of the many residents. They have plenty of activities but my father-in-law doesn't care to do any. He says that the food is very good though and he likes what they serve him. I think he gets good value from it.
January 21, 2021
I am a friend or relative of a current/past resident
My friend has moved into Brookdale Union and has been there for two weeks now. The staff is warm, caring, genuinely interested in the welfare of the residents and very helpful. We had a few abnormal things that happened during the move-in, but they were very gracious and helpful. My friend said the food is mostly OK, but she's very particular with the food. Her room is very clean and pretty spacious considering that she is in a semi-private room. They had repainted and recarpeted it before she moved in, so it was in a new condition.
They aren't utilizing the dining area at the moment because of Covid, but it looked like a dining room/activity area. It looked warm and clean. They had Christmas caroling the other day. They have arts and crafts. I don't know everything that they do, but I know some of the things that my friend has done. They got to see some decorations, and they created some angels for the tree. I'm very happy about this place. It's one of the most affordable places that we found.
June 25, 2020
I am a friend or relative of a current/past resident
My dad's room at Brookdale Union was nice, it was a standard room and not very big at all. But he has a bathroom that he shared with a roommate, twin-sized beds, and nothing fancy about it. The staff is okay, they were pretty nice folks just doing their job, nothing above and beyond. It was pretty standard care overall. They also had activities, but he didn't get to do a lot of stuff because of the quarantine.Their facilities and amenities were pretty nice. They had a wealth of network of support within the community and I'm happy about that.
October 28, 2019
I am a friend or relative of a current/past resident
Brookdale Union has had its ups and downs, however the new management team has proved better days are arising. The residents seem happier than before, they are engaging in more daily activities and trips. The facility is clean and always smells clean. The staff is always interacting with the residents and making them smile and laugh. I would recommend Brookdale Union to any of my friends and family, especially with this new team of leaders.
August 30, 2015
I visited this facility
I did visit Brookdale Union. It wasn’t clean, and it's very filthy. Nothing there was clean including the staff.
Provider Response
Thank you for taking the time to visit and provide feedback. We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.
January 26, 2015
I am a friend or relative of a resident
They have good people here at Brookdale Union. It is not a bad facility, but it is not as upscale as some of the others. All the rooms are shared rooms. Some of the patients need total care, and if you don't get a good room person, it's probably going to reflect on the property. I wouldn't down-grade them for that, but I think that is one of things you do run into probably no matter where you go. I didn't notice a real recreational room where you go watch TV and gather around and socialize. It's like the lobby is the main place where that happens.
September 12, 2014
I visited this facility
The staff members at Brookdale Place Union were all very friendly and helpful. Their interaction with the residents was very nice. I could see them talking to people and all that, even though I was not near them. I was trying to observe as best as could how they treated the residents without them knowing that I was watching them, and I was very impressed with their kindness and patience and their smiles. The rooms were well lighted, clean, and cheerful looking. I saw their menu, and I was impressed with their meals and snacks, but I did not eat a meal there. I looked into their dining room, and it looked very elegant with cloth napkins and napkin rings; it looked like a restaurant. They had Bingo, day trips, fitness classes, and singing. They had all sorts of stuff. It was very homey and open, the hallways were very spacious and wide, it was all well lighted, and it looked like a home rather than an institution. It was just very nice.
July 20, 2014
I visited this facility
Gaston Manor was nice. They had very customer-friendly people. It was very clean, but it was a little older facility. The rooms were a little bit smaller and a little bit older. However, they were clean and nice. The staff, from my observation, was very knowledgeable and seemed to be attentive to the residents.
April 11, 2014
I visited this facility
Gaston Manor looked nice and clean. The personnel who worked there seemed to be very happy and went out of their way to talk to me even if I didn't have any real appointment. They went out of their way to show me around quickly and answered any questions for me. They seemed to really like their job; they like working with the residents. It all looked good to me.
January 17, 2014
I am a friend or relative of a resident
Two of my aunts are in Gaston Manor. The main reason why they want to go there is because it has a homier atmosphere and I think that they like that part. The activity director there tries to keep something going for them all the time. However, one of my aunts has cancer and she does not feel like going a lot. But they try to get her out. My other aunt has not been well either, but she tries to join in the activities in the facility like the Christmas party they have. It is well organized and there are number of relatives that come as they try to make the families involved. One of my aunts is picky with the food, but she doesn't complain about the food and they are very complimentary about the meals. Most of the staff is very accommodating. They have very caring people. I have a problem with one of my aunt's laundry. But when I talk to the lady, she gets on with it right away. They have a shared room, which is big in size with two beds. It is bright, airy and cheerful. They are very comfortable there.
September 19, 2013
I visited this facility
Gaston Manor is a nice facility. I visited the place and I liked it and I even want to move in, but they are expensive. I looked at one of their rooms and it's a nice. The dining room has a nice cooking area. It was a really nice facility. I really have nothing against it. The people are really nice and the lady that I talked was really nice. I would surely recommend this facility to people who can afford the price.
August 24, 2013
I visited this facility
It was comfortable. The rooms were okay but a bit small. The staff were professional. However, my aunt had a dog that needed to be walked outside; my concern was how that could be possible without being a huge problem to my aunt. They needed to have a better perimeter around the property.
Questions about Brookdale Union
Describe the overall population of assisted living residents at Brookdale Union. What is their average age? What are their favorite things to do?
75 is the average age for our community. Love getting pampered, going to the beauty shop, socializing, and Bingo.
What programs or activities does Brookdale Union offer to enrich residents' well-being?
We offer a variety of outings, musical entertainment, exercise classes, BINGO, Bible study, and many more!
What places are near Brookdale Union or within walking distance for assisted living residents to enjoy?
Brookdale Union is close to a shopping mall and restaurants.
What transportation services does Brookdale Union offer to assisted living residents?
We have a driver for the bus for outings and a flex for appointments and one on one outings.
What makes the chef or dining program at Brookdale Union exceptional? What kind of menu can assisted living residents expect?
Variety of options at every meal. Chef takes time to find out what residents would like to see added to the menu, and offers nutritious options
What safety features or security measures does Brookdale Union offer to assisted living residents?
Wander guards and gait belts. All doors are locked except the front which locks automatically at night.
How does Brookdale Union keep residents' families informed about their loved ones?
Quick responses via phone calls. Care conferences with executive director and health and wellness director.
What is the care staff-to-resident ratio at Brookdale Union during daytime and nighttime hours?
One Resident Aid and one Med Tech to 20 residents
If Brookdale Union accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Yes, if the resident is able to take care of them.
What ongoing senior care training does the staff receive?
Hands on CE classes and monthly online training as well (LMS).
What safety features or security measures does Brookdale Union provide to protect residents who wander?
Wander guards. All doors are locked except the front which locks automatically at nigh
Services and Amenities of Brookdale Union
Room and housing options
- Companion Suites: Yes
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
Technology and entertainment
- Cable In Rooms
Health services
- Medication Management
Activities
- Offsite Activities
- Religious Services
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Minimum Age: 65
- Pets: Yes
Licenses
- State Licenses: HAL-036-012
About Brookdale Union
Brookdale Union provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
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