Golden Hill Nursing and Rehabilitation Center

Catskillriver

The rooms are renovated at the subacute rehab. That’s the best thing I can say about it. The food is terrible. Almost No activities for patients. Most of the staff is unqualified to work there. A few of the therapists were good, though. The staff doesn’t have enough time to be patient with the inmates. I say inmates, because what little independence they have left is taken from them. You will be ignored when commenting what your loved one was capable of before entering their facility. My relative had bloodied skin tears on their arms that was explained away by rolling the patient in bed. This never happened with 24/7 care in my home. My relative also had bruising up and down both arms while staying in sub acute rehab. And if one complains or wishes to move their relative to another facility, the staff will move said patient to the nursing home section without conferring with you first. And you most likely won’t find out until it’s too late that once a patient is moved to memory care and/or palliative care, said patient is undersirable to other nursing homes. Be aware that once patients are moved to memory care, they are given antidepressants. The bruising on my relatives’ arms reappeared when I saw the same nurse in the memory care unit. I know this place is understaffed, but I find it hard to have compassion for staff members who are fine with hearing a patient cry out in pain from either being placed in their wheelchair in front of a very cold air conditioner near the nurses station or having to wait at least 30 minutes for help with stomach cramps. Telling us you will get help, but instead your shift ended and went home. Really? This place can do a lot better for their patients. Being a patient in the general population seems to be fine. Those are the lucky ones.

klogan

The rehab/subacute section of Golden Hill is for very incapacitated people. If you're at all motivated to get up and get better, look elsewhere. They are looking to keep you in bed to decrease their liability and extend your stay. They also expect patients to stay in their rooms all day waiting for OT/PT and showers - they refuse to give even an approximate time. For example, my friend was told to expect a shower once a week any time between 3 and 11pm! My friend was also not given any orientation, such as time of meals, where the dining room was or that they locked the doors at 8pm or where the emergency intercom was if you DO get locked out. He got locked out, could not reach anyone by phone and had to call the police to get back in. They also made some medication and other errors. Some people seem nice, but the facility's main concerns really is liability. Understaffed, like everywhere else.

Steven

Golden Hill Nursing and Rehabilitation Center was very clean, but it was institutional looking. There was no outdoor area, but there were a few hard benches in front. It's enormous and had this very dark brick. When you go inside, it was very modern with very high ceilings. It's inviting. It was well-kept and the woman that met me was very professional and caring. I was impressed with the staff. She was very accommodating, very informed, and very, very polite.

pj257

Nurses and nurses AIDS that serve the rehab unit are terribly understaffed. The coffee cups are always dirty. It looks like a stain but if you take your finger you can wipe it clean. The food is horrible, I mean really bad. I received silverware that still had food on them like big clubs of food. The nurse's aide used my personal toiletries and hairbrush. There is not many activities for the rehab.

Glasco

There are several good staff members and several are outstanding and there are others who have no business in this line of work. Recently I found my darling friend with wet feet in soaking wet socks in the winter. Now they are treating a severe full body rash with calamine lotion, It would seem that this facility is severely lacking in sufficient staff or competent medical care to care for the volume of clients. I know she was placed here to be safe and in the almost year she has been a resident she is Deteriorating. She is no longer walking as there was no PT and she is miserable.

shocked81

Don't know where to start! I guess with good stuff first! Under the new ownership the rehab side got a major overhaul and looks really nice and is kept very clean! The nurses are very good and the rehab staff such as speech therapy and physical therapy are amazing and myself and family member like them a lot! Now for the nightmare part which is dealing with nurse manager and case workers at the facility! The nurse case manager is one of the most disrespectful and unprofessional nurses I've ever had contact with ( I work in the healthcare field)! She has repeatedly verbally disrespected one of my family members and myself! If you don't do what she wants she gets even worse! They don't like to be challenged! If you have private insurance they just keep telling you that it's going to expire and then it seems like they want to go after your family's assets! Unfortunatly healthcare is money making business and now that facility is a for profit business I feel like that's how the family and pt is treated! I'm personally disgusted on how they treated one of my family members during the care review meetings! They also make false alogations and divert you away from things to get what they want! It sucks because it's an amazing place for rehab and good care the management is something I hope I never have to deal with ever again!