CareOne at Evesham - SNF

DO NOT SEND YOUR LOVED ONE HERE! AVOID AT ALL COSTS! PLEASE READ!!!!! My FIL was brought into the rehab section of CareOne Evesham directly from the hospital after a stroke. Me and my family visited him every day during his stay and spent hours at time with him, so we saw first-hand how the facility operates. We saw the care provided in the mornings, afternoons, evenings and on weekends and feel compelled to share our experience as we don’t want to see anyone else experience what we did. My FILs condition required assistance with eating (not to be fed, but assistance), assistance with walking to the bathroom and assistance with moving from bed to a chair. He is mobile, but just requires hand-holding on the day-to day activities during the rehab. With that, here is what he and the family experienced/witnessed: 1. His call button lights up on the outside of his room for emergency and/or when assistance is needed. THERE IS ZERO URGENCY BY THE STAFF TO COME TO THE ROOM. I have sat with him while the button was pushed and it is not uncommon for 45 minutes to go by before someone comes. 2. Call button is pushed to get assistance to go to the bathroom, but because of the lag in response, he is forced to soil himself as he cannot hold it for such a long time. I am 100% convinced that staff would rather have him soil himself and change a diaper than take the time is takes to get him to the bathroom. This was not a one off occurrence, but common practice. Where the dignity? 3. I can’t tell you how many times I have seen patient’s call lights on in the hallway (and people yelling out for help) and just witnessing staff sitting behind their desks fiddling on their cell phones texting and surfing social media. Again….not one-off situations. 4. Weekends are even worse that what I have described. Usual Care One staff is replaced by a service that fills in for the general staff. These people don’t even do the bare minimum. You want to see real neglect, check it out on a Saturday night around 6:30. 5. Staff blows you off when you share your concerns. They listen with a blank stare, give you BS lip service and then nothing is corrected. Simple things like “please keep the call button on the left side of my FIL because the right is paralyzed” can’t even be accommodated. 6. My FIL was getting shots of Eloquist and Heprin at the SAME TIME! So, he was getting a double dose of blood-thinners. Luckily we had a visitor there seeing it and happened to mention it to me later that day. Brought it to the attention to the facility and they brought it to the attention of the nurse. What would have happened if a family member did not see it and report it? 7. Good luck with getting updates on the care of the patient. Constant follow-up calls are required. Can easily go a day without hearing back. Honestly, this is just the tip of the iceberg. I rarely give any reviews, but this place is such a train-wreck, I had to speak up. While the nurses and PT are acceptable your loved one is being “cared for” by aides the rest of the 22 hours in the day. They just aren’t dropping the ball or having hiccups, this was EVERYDAY COMMON PRACTICE during the 1 month he was there. After about a month, we pulled him out because the neglect was just too much to bare any longer. We have since moved him to different facility in Medford and WOW, what a difference in care and in my FILs demeanor. Attention Care One Evesham: Don’t even waste your time commenting with the company line on this review with the ‘ol “Sorry to hear your father-n-law was unhappy with his experience. We have an administrator looking into this. Please reach out to us in an order to help rectify these concerns”. You’ve been told daily of our concerns over the past month and there was little to no effort to change or help. He spent approximately 28 days in complete misery and neglect. You should be ashamed of yourselves.

This facility never answers any phone calls and when they do most times they are very rude. I would call four & five times before I would give up. My husbands care was terrible .., they never helped him brush his teeth so they never got brushed. They lost 3 pair of his pants and sent his electronic razor home without the head. When I tried to get an outside visit they never sent me the link to get it. A nurse actually told him when he asked her to help him cut his steak because he had a broken arm she said you have a knife & fork cut it yourself. I have to say although all of his hygiene care was never addressed by anyone there & if he wasn’t able to feed himself and I didn’t allow them to think he was being left without my concern things could have been worse. Only good thing I can say is whoever did his physical therapy did an awesome job. So I am grateful for he at least got that otherwise this facility is horrible

My husband spent the worst month of his life at CareOne in Evesham. This facility is very pretty, and the staff seems lovely, however, no one does their job. Every request is followed by “in a minute.” My husband pushed his call button twice and no one EVER showed up.....this occurred within two hours of being admitted. We knew we were in for a terrible ride. The staff is not trained well. My husband was in for rehab for a fractured hip, and also has COPD and is on oxygen. They do not have nurses that are properly trained for pulmonary patients. I was with my husband 12 hours a day, out of fear for his safety, after someone disconnected his oxygen from his trilogy machine and never hooked it back up to his regular oxygen, which he must have 24/7. Luckily I came to visit shortly after this happened, and he was struggling for air. Do NOT go here if you have pulmonary problems. Better yet, DON’T GO HERE AT ALL! We can’t say anything positive about this place! One nurse came to work sick with a cough, so she wore a mask. She came into my husband’s room, flipped up her mask that she was wearing, and came within 6 inches of his face. Catching a cold can be disastrous to someone with COPD! She should have known better. He had one nurse who was new to Care One and had ABSOLUTELY NO IDEA how to use the computer....the computer she had to use to dispense medications all day long. His meds were very late so I went into the hall to ask for them and she was totally frustrated! She told me she was never trained on this computer....she was told to “figure it out”!!!!!!! My Goodness!!! Your dealing with lives here! She DID NOT return the following day, and that was a good call on her part! CARE ONE DOES N O T CARE! After my husband left this facility, we later found out it was known as “CARE NONE.”

Let me start by saying I gave the facility one star because I had NO choice. My father in-law was sent to facility for rehabilitation to get him standing and walking again after several falls and a hospital stay. Three months later he is in worst shape, bed ridden, got a severe cold after being left in bed naked for 45 minutes in a cold air conditioned room after being bathed, speech slurred, confused, battling a leg infection which traveled to his blood. The Dr informed my husband that the infection traveled to his blood, the antibiotics were not working and the he should think about hospice. When my husband spoke to the Dr a second time and requested that his father be transferred to Cooper Hospital, the Dr’s response was “You think Cooper Hospital is better than us”. We were informed in a VERY heat meeting/phone call, a call we made to Care One the Care One that they called 911 to transport him to the hospital . We had been call for four hours, getting the run around, given wrong information. NOT one person from Care One had the decency to call and inform us that they indeed called 911 to transfer him to the hospital. The social worker assigned to him was useless. The staff is rude and unprofessional. The facility sells horrible. The food is disgusting. DO NOT SEND YOUR LOVE ONES TO THIS FACILITY!

The rooms were bright enough and large but the bed was very uncomfortable, you could see the large indentation in the middle, the bed sagged. We asked for a new mattress but that took a week. The staff was terrible, which is the most important aspect of a care facility. My sister was in a lot of pain and they made her wait for hours even when medication was approved for every 4 hours they would come 1 1/2 to 2 hours late. Even when I would go out and ask they would yes me to death and still never come. I have nothing good to say about the staff we had to deal with, I am sure there are good nurses that care but I did not meet any. Kathy

My family member is really loving his time here. The recent management change and has seemed to really improve the way the building is ran. Communication has been improved immensely in regards to how his care is being managed and what therapy goals have been achieved. It looks like he'll be back to his old self sooner than initially thought. Thanks Care One!

I was a recent patient at your facility. I just wanted to thank your employees at Care-One for the great care I got while being there. A special thank you to the nurses that took care of me. Thank you to the aids who helped me. They were wonderful & made my recovery so special! Thank you to Physical Therapy, Occupational Therapy for all their help in getting me stronger. A special thank you to Brooke who made my stay at Care-One extra special. God Bless all of you for the care I received! My stay at your facility helped me get through a very difficult time.

My whole family was very impressed with the coordination of care for my father at CareOne at Evesham. From the time he left the hospital till the time he walked out the door with his own walker, the entire staff was very professional and truly cared about his well being. They cared for him as if he was family. We are so appreciative to all of you! My dad really wanted a private room and the facility only had semi private available and they choose a wonderful fit roommate for my dad. they became close and even played cards together during theirstay.