Florence Home Healthcare Center

D Rogers

I want to thank everyone at Florence Home for the care I received while there doing rehab from a broken hip. Everyone was so kind and attentive of my needs. They made me feel "part of the family" so to speak. I hope I never need rehab again, but if I do, I know where I'm going! Thank you!

JEM1983

I would not allow any of my family to go here ever again. My father was placed here as there were at the time no other options for him. The nursing staff during the daytime were wonderful, we really had no issues with any of them except for the blonde CNA with glasses. She was rude to my father, and he had no issues with any of the other staff but her. This facility is not set up for hospice care. My dad was a fall risk, and when he was on hospice, actively dying, they had him on a mattress on the floor. When my sister asked why he was not in a bed, the hospice nurse said that they did not have rails for him to keep from climbing out of bed. He was so medicated that he couldn't have gotten out of bed even if he wanted to! If you are a facility that has patients who are fall risks, you provide the proper equipment to ensure that they are safe. Period. Later that evening after a terse discussion between my sister and staff, they placed him back in his bed so he could pass away with some semblance of dignity. At one point during his stay, he had an accident on one of the chairs in his room, and they left the feces soiled chair in his bedroom for hours. He had to sleep in a chair at the nurse's station for weeks and barely got any sleep. On top of this, they chemically restrained him with Depakote. The doctor refused to place him on any other medication to calm his agitation and refused to speak to or meet with us. We never saw the doctor once the entire time he was there (two months). There was also blood on some of the chairs there when I went to go sit in them during visits with him that had not been cleaned. If you could find somewhere else for your loved one to go, I would highly advise it.

Brian

Our mom was in rehab at Florence Home Healthcare Center. I was very pleased. They were fantastic. The staff was very attentive, communicated well with us, and took really good care of her. It's a three-floor building, so it was good. What I liked least was the parking. There's not a whole lot of it, and the stalls were very narrow. She had three meals a day and they were all very good, she said. They had physical therapy, occupational therapy, they did bathing a few times a week, and they had crafts they were able to do, they had bingo and stuff like that. I think they did a really good job all around.

M. Thomas

This review concerns hospice care in this facility in April 2022. The nursing staff was awesome, beyond compassionate and caring. We never saw a doctor. The social workers were uniformly problematic. On the last day, as Dad approached death, social workers came up with secret rules that were never discussed, or posted anywhere. Example: We were asked by the hospice nurse to leave the room so she could give Dad a bed bath in private. We went to an empty "solarium" (a decrepit room with four mismatched chairs and a small window) in an empty wing of the same floor where Dad was housed. Half the third floor is vacant. One “solarium” is posted as “no longer to be used as a staff breakroom” but has no other signage. It is never used by patients. There is a fridge and microwave, two tables and four mismathced chairs. We were accosted and told that they were henceforth locking the solariums and that we should know we couldn’t use them. Confused, we asked how we would know that. We asked where we were supposed to go, they said to go outside the building and wait there. We'd been there caring for Dad, changing diapers, comforting him during night terrors, sitting with him 24/7 because he couldn't care for himself, stopping him from walking on his broken hip. About two hours before death came, his six children and Mom in the room quietly waiting for death- which was clearly imminent. Two social workers with clipboards chose that moment and insisted on telling Mom, speaking over Dad’s dying body, that we would have to cycle in and out of the building to keep the number of family at 6 or under. This rule had never been mentioned before, had we known we would have set up hospice at home. They said we should have known this rule somehow. How, we asked?, it was never articulated in any way until two hours before death They said we should have asked for “the laminated card kept behind the front desk." It never occured to us to ask for a laminated rule card-one that was never mentioned or displayed. It meant that one child would be excluded at the moment of death, so we were unable to comply. It was brutal. Nursing staff was embarrassed and said they had nothing to do with the social workers’ actions. This facility is not at all set up for hospice. For those wondering why we would even be there, understand that choices are limited. When you break your hip with dementia, your family needs help. You have to apply to get in, even with insurance, and most places turn you down. Eventually it becomes an emergency because you're getting discharged from the hospital and you need to go somewhere. TLDR: The nurses are the best. The facility shabby and old, but OK enough. The social workers were brutal enforcers of secret rules.

teach123

Our family had a great experience at Florence Home. The staff went out of there way to help us with anything we needed and made sure my Mom was always comfortable. The therapy team was outstanding! They really know their stuff! Mom didn’t always look forward to the exercises because it hurt to move after her surgery but the therapist was very patient with her and explained everything. We really appreciated Florence Home and everything they did to help Mom get back home.

crimson99

stay away from this place. We took my mom here to recover from surgery because the hospital required us to take her somewhere. After 3 hours of waiting in the lobby, they finally found her a room. We waited there with her for 3 hours more and no one even came to check on her. She was exhausted and wanted a nap, not to mention she had nothing to eat. With family there, she was ignored so I could not imagine how it would have been with none of us there.