Garden View Care Center

Cyndy

When I walked into Garden View Care Center, it felt welcoming, like a family. Mom's room is an appropriate size for her needs. The staff has been wonderful. They are helpful. They have a routine that they go through. I haven't had any issues with my mom not getting her diaper changed. In other places I've been to, I was at her bedside, and I couldn't sit by her, but in this place, they do it regularly and automatically. They have a beautician that comes in to do the hair and the nails, and they have doctors that come in, a podiatrist, and a dentist to take care of those things. I think that's pretty much what's very important to them, because they can't get taken out of the facility, and mom can't do that easily at all. The facility has been good. They keep it nice and clean.

Mary Ross 2021

My mother was at Garden View after a fall and breaking her pelvis. I think the therapists she worked with had her best interest at heart, and some of the staff truly cared about her, I don’t believe she received the care she should have. The women that work in the lobby/reception area are truly some of the most rude, defensive, and confrontational people I have ever run across. The care team/administration either does not communicate with them, or they have disregard what families are being told. Their COVID restriction is that families are allowed two 30 minute, scheduled, visits per week. The care team had told me that we could have outside visits for as long and often as we like… the people in the front acted as if this was the first they heard of it (keep in mind my mother, and all of the family are fully vaccinated). On each visit she was wearing clothes that don’t belong to her and on several successive visits, was wearing the same clothes that were dirty. When I asked about it, I was met with defensive and passive-aggressive attitudes. We were not allowed to visit her room. As far as personal hygiene.. at times her face looked as if it had not been washed, food was stuck in her teeth and food stains were on her clothes. Even while in the hospital, she did not look like this. In a nutshell, do your due diligence before admitting a loved one to this facility. Inquire to other care facilities and talk to social workers at the hospital. I will forever be kicking myself for allowing my mother to stay here for 2 1/2 months for “rehab”. After moving her to another facility and speaking with the nurse, we are getting her additional PT and OT and I have no doubt we will see her improve.

Charles

My mother moved into the Garden View Care Center. I think they provide good care. I haven't had the chance to visit, but they call me with updates. They don't get to eat in the dining room, but I think the food is OK. My mom's kind of picky. She didn't like the food at the other place she was at either. She likes the food some days and dislikes it the other days. The staff is OK. They keep her clothes clean, and they get her up and dressed every day. They come in and pay attention to her.

Tammy66

My mother passed away a few days ago but she was in Memory Care at the O'Fallon location for 5-1/2 years. The staff was wonderful to her! I'm an RN and know what to watch for and I never worried about her......they called me with everything and treated Mom like family. Her room was nice and was always clean. Mom was a difficult person to feed but they were incredibly patient with her. Any concerns were addressed immediately. They only lost two articles of clothing the entire time Mom lived there. When we got to the end of her life, they did everything possible to keep her comfortable. I highly recommend this facility!

B. Davis

My mother was miserable for the entire week she was there! Staff was rude, admissions director was rude and yelled at me upon discharge. I would not recommend this facility for a cat or dog much less a human!!!

eye opening

My mother was transferred from a hospital to Garden view for Hopsice care. I was there everyday into the evening hours for 6 days until my mother passed away. Instead of being able to visit with her during her last days I, instead had to be her advocate. Examples: oxygen left off 3 times, her special mattress was not inflated, hospice dropped off special mats as my mother fell out of bed twice. (we checked off the request upon admittance for bed rails which never arrived) we had to search out food since my mother wasn't capable of going to the dining area. Some of the nurses were very caring and others were overworked and tired. They check the patients every 2 hours even if that means you have to wait to have a BM for 1 hour 45 min. Medications were not corrected until the 4th day. There was never a care plan in place for my mother. My mother passed away on a Wed and we received the bill a week later. Garden view was very efficient in the billing dept but not in the hospice dept.