Brookdale West County

Offers Assisted Living and Memory Care

18 Reviews
785 Henry Avenue, Ballwin, MO 63011
Call (800) 385-2527
Brookdale West County (800) 385-2527

Reviews of Brookdale West County

18 Reviews Write a review
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(4 Reviews)
(4 Reviews)
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Assisted Living Reviews for Brookdale West County

June 24, 2014

By RSH8745

I am a friend or relative of resident

This is the best Assisted Care/Memory Care facility we have seen. It is by no means perfect, but it IS the best we have seen in the St. Louis area - and I am not just referring to it's "new facility appearance". I have read the other reviews, and would say that 'yes', there are days and items that can be improved-on. The 'list' for the seven other assisted living facilities we looked at was much longer, believe me. In the past 3 months, we have found the staff to be the key to a warm, caring, healthy environment! Contrary to most other locations, they have ALOT of help available at all times of the day and night (I have been there at all hours), and just as important, they have PLENTY of activities available daily - very important in the memory care business. My mother has improved, physically and mentally, 100% since she has been at Solana. So I am (obviously) a strong supporter of their program, and highly recommend it.

February 14, 2014

By Adrienne0394

I visited this facility

The people at Solana West Country are very helpful. They are smiling all the time and very upbeat. The staff is great. The food is fantastic. The residents seem happy.

January 17, 2014

By Sherri5

I visited this facility

We visited The Solana and it was a beautiful facility. The manager that met with us was terrific. He was very helpful and spent a lot of time with us. The assisted living and the memory care that they had was terrific. It was very secured, very new and very nicely planned. If you had a senior that's very functional but could no longer maintain a house on their own or didn't want to, this would be a beautiful and terrific facility.They had a lot to offer. Though it was not inexpensive, it was affordable and of good value for what it offered. I was very confident in their ability and they had an ala carte pricing which really meant you pay for the services you used. There was a charge for the room and board and then you add on just the services that you needed. I thought that was a very fair way of doing things that if you needed more services, then you had to pay more because you took up more time of the caregivers. However, my grandfather is 96 and he was a significant fall risk. The facility wasn't really designed as a skilled nursing home or for people that were such in an advanced age like my grandfather. There was just too many patients per caregiver and had a higher fall risk. They couldn't give the one-on-one care that may grandfather needed. If somebody was younger with Alzheimer's, dementia an memory loss, but had much physical function, it would be different. They really don't have the mobile assistance that he needed and his dementia and Alzheimer's were so severe that he doesn't know how to ask for help and call for assistance.

October 11, 2013

By Tim11

I visited this facility

I like Solana alot. It is great! It is certainly in my top 3 so far. Unfortunately it doesn't have as many options as other facilities. It only has assisted living. My parents right now might not need that level of care. In terms of activities, they did have the typical things that you get at most places like this. They have trips, clubs, etc. They have an entire menu basically that residents could look at for activities. I don't know how they could do all those things that they have available for them. The staff was fantastic. The person who showed me around was just phenomenal. She knew every single resident we ran into and that's impressive! It was reassuring in my opinion actually.

August 03, 2013

By Healthcare Consultant

I visited this facility

My mother has been at this community for 4 months. I have had more problems than I can possibly describe here, but within 3 weeks of her arrival she had lost 10 lbs and been hospitalized for dehydration. They do not have a electonic medical record and therefore do not record the TIMES medication has been given. The administrator has REFUSED to follow her physicians written order. DO NOT GO HERE IF YOU LOVE YOUR FAMILY MEMBER. I am sorry I did. Looks pretty, but looks are deceiving.

Provider Response

We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.

July 25, 2013

By Caring78813

I visited this facility

We visited The Solana and the facility looks brand new. The place is very pretty and seems very nice. They have a very nice dining room, but they have very small rooms. They should make their rooms bigger.

May 22, 2013

By Bluffy_K42

I visited this facility

The Solana West County was very beautiful and it was in the middle of a shopping area, but they still had some ground around. The cafeteria was beautiful and the rooms were nicely decorated. The staff were helpful and the residents could have their family over. The residents could also do some gardening, painting or use their fitness center. I would recommend this resort-like facility to others.

March 21, 2013

By ghosts

I am a friend or relative of resident

My parents entered The Solana West County in July 2012. It is clean, food is good and care is great. After my mother passed they reevaluated my father and they informed us he did not need to be on the Alzheimer's side but he would fit in the Assisted living side. The care of both my parents has been excellent and the staff knows all their tenants by first name and talk to them all the time. As with any kind of facility there is going to be certain issues that you will not like. Mine is the communication. In the beginning I had a hard time getting anyone to call me back from any voice mail message I would leave. It seems to be getting better. Over all I am very pleased.

March 20, 2013

By Bob20

I visited this facility

The Solana West is a brand new facility. The staff was very receptive and very engaging, but as it was newer, we were not certain if they had everything figured out yet. They only had a few people out there and we felt that it would not be the right fit for my mother in law because she takes a little bit more attention. One of the things that they did not have was step-down skilled nursing. They were independent and assisted, but they did not have the full spectrum. As a facility, it was a wonderful property.

December 28, 2012

By Tyra1

I visited this facility

The Solana West was gorgeous. The rooms, the staff are very, very nice. There was nothing I would have disliked about it at all. It's brand new, so everything is very nicely decorated, pretty, and clean. Everybody seems wonderful. I would recommend them to others.
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Questions about Brookdale West County

What ongoing training does the staff receive in dementia care?

Brookdale is proud of our ongoing training required by associates on a monthly, quarterly and yearly basis. Associates working in the memory care neighborhood receive additional and ongoing training related to memory care.

Describe the overall population of assisted living residents at Brookdale West County. What is their average age? What are their favorite things to do?

Mid 70's and up. We are proud to serve several residents 100+ years old. Assisted Living residents are able to enjoy a wide variety of activities. Some of the favorites are B-fit exercise programming, flex your brain and trivia, card groups, entertainment, outings and religious services.

What programs or activities does Brookdale West County offer to enrich residents' well-being?

Outings, exercise, arts and crafts, entertainment, men's club, religious services, pet therapy, multiple card groups, games and trivia, etc

What places are near Brookdale West County or within walking distance for assisted living residents to enjoy?

Conveniently located close the a major highway yet in a quiet, residential area. Bus transportation allow residents access to many shopping venues and entertainment options.

What transportation services does Brookdale West County offer to assisted living residents?

Scheduled transportation is available.

What makes the chef or dining program at Brookdale West County exceptional? What kind of menu can assisted living residents expect?

Our dining program is restaurant style and the menus are driven by feedback and likes of our residents. Meals are prepared by scratch with low sodium options as well as diabetic options available.

What safety features or security measures does Brookdale West County offer to assisted living residents?

All side entries are securily locked 24/7 with a concierge at our front entry around the clock. We also offer a wander guard system through the community to secure exits further.

How does Brookdale West County keep residents' families informed about their loved ones?

Regular careplan meetings and scheduled family nights. We encourage families to reach out to leadership team whenever there is a need or a question.

What is the care staff-to-resident ratio at Brookdale West County during daytime and nighttime hours?

At minimum, we staff according to state regulations. Due to our unique care rate system, staffing ratios will increase as care needs increase.

If Brookdale West County accepts dogs or cats, what indoor/outdoor areas can they enjoy?

The community offers large courtyards for residents to utilize for their pets, as well as pet care services provided by our associates.

What ongoing senior care training does the staff receive?

Brookdale is proud of our ongoing training required by associates on a monthly, quarterly and yearly basis.

How many staffers are on duty in the daytime and overnight?

At minimum, we staff according to state regulations. Due to our unique care rate system, staffing ratios will increase as care needs increase.

What safety features or security measures does Brookdale West County provide to protect residents who wander?

Brookdale West County offers secure entry/exit doors throughout the community with a wanderguard system option.

What programs or activities does Brookdale West County offer to keep residents engaged? How does the staff engage residents' long-term memories?

Brookdale West County's Clare Bridge neighborhood utilizes residents' histories to incorporate interest, hobbies and past lifestyles into their daily paths. Our Clare Bridge program director ensures their day is full of appropriately stimulating activities in both small group and indivdual settings.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

The Clare Bridge manager knows the residents well and keeps nurses and care associates up to date on new assessments.

How does Brookdale West County keep residents' families informed about their loved ones' health?

We have dedicated associates specifically working in our Clare Bridge neighborhood under the guidance of the Clare Bridge Manager. The manager will communicate with families regularly regarding their loved ones' health.

Describe the neighborhood around Brookdale West County. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Brookdale West County sits in a quiet neighborhood, conveniently located to shopping and restaurants. Easy access to major highways without the noise or traffic. West County's location allows the community to offer well maintained courtyards as well as a small lake with a walking path.

Is Brookdale West County affiliated with a hospital if more care is needed?


Costs for Brookdale West County

Cost of Assisted Living

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Cost of Memory Care

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Photos of Brookdale West County

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Services and Amenities of Brookdale West County


  • Rent Plus Care Fees
  • Entry Fee
  • Assisted Living Starting At: $5750/month
  • Memory Care Starting At: $7065/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Party Space
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Health services

  • Medication Management


  • Offsite Activities
  • Religious Services
  • Fitness Room

Guest services

  • Guests At Mealtime


  • English


  • Resident Capacity: 98
  • Minimum Age: 65
  • Pets: Small Pets Allowed


  • Licenses: 42739
  • State Licenses: 042737
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About Brookdale West County

Brookdale West County provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.

We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.

Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.

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Brookdale West County

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