I'm in Senior Star at Wexford Place, and I don't care much for it. I have been here for a year now. I don't like their meals at all. They got a poor cook. It's not a bad place, but they just walk into your apartment every time they feel like it. I'm in a one-bedroom. If I'm in the bedroom with the TV on, and I don't hear somebody knock lightly on the door, they'll just walk going in, and I don't like that. These people don't understand what a door knocker is. There is a door knocker on every door, but they have to use their knuckles. Most of the girls just don't knock very loud. It's a solid wood door, so you got to be right next to it to hear. But I don't like just walking in my bed. This is my home. This is not assisted living; this is independent living. I don't want people just walking in and out of here whenever they feel it. The staff is all very nice except for the kitchen staff. They're always short in my order. I don't sit down in the dining room and eat, I always take mine with me, but they're always short in my order. Like if we have shrimp, they don't have a shrimp sauce in there. When we have fish, they forget to put the tartar sauce in. Sometimes you get a salad, and they forget to put the dressing in. Like the other night, they got my order completely wrong. I didn't even order what they sent me. Also, anything they bake or fry, it's overcooked. The meat is always overcooked. Chicken is as dry and has no flavor at all. They bake it too long.
In my apartment, the carpentry and the plumbing are terrible. Whoever was doing this was an amateur or certainly was no professional. The doors don't fit right, and one of the burners doesn't even work. I don't even complain about that because everybody tells me it takes them forever to get there to fix it. So I don't even complain about that stuff. They've got all kinds of activities, but they're always too early. I'm a light sleeper. Sometimes I don't get up till 10:00 or 11:00. Most of the activities, they do early. I'm paying $3500 now for a one-bedroom, and I think that's way too much for what I'm getting back.
Tom, we thank you for taking the time to place a review and share your feedback. Our hope is that you will reconsider bringing your future concerns to the attention of the Executive Director to allow them the opportunity to make adjustments. In the meantime, we will share this review with Marsha and the team on your behalf, so they may work with you on your repair and other needs. We understand being a late sleeper, and hope that you might consider joining for the activities that we provide after 11am throughout the week, which can be reviewed in our IL Activities calendar. We take your feedback to heart and ask that you let us know how we can be of service in the future.