Crystal Creek Assisted Living

Diana

Be very careful, when you are admitting a loved one to this facility; you may be promised things verbally, but unfortunately, the promises are quickly forgotten. Ex. I was told if death occurred mid month, their would be a proration of unused days, that would be refunded to the family. Then, when death did happen, I was told there is no such policy..All rent $$ are kept by the facility, The facility is run by minimal caregivers, one care giver is assigned 14 residents, and expected to give meds, give showers, dress resident, provide incontinency care, serve meals, and do laundry, and let people in and out of locked facility. While their pricing may seem like a "deal" , this is a case where you get what you pay for!!

Andrew

Crystal Creek is an amazing place for any elderly person to call home. They have a beautiful campus and a energetic staff. I would strongly recommend sending another family member to this facility.

kimtay

Management is terrible. They don’t take your expressed concerns seriously. Very defensive and make excuses for everything. Showers, basic cleaning and laundry doesn’t get done. Rooms are outdated and need maintenance. There are no pull cords. There are no regular activities. No stimulation for clients. There is no accountability. Current director plays the victim and states she is being attacked when complaints are brought forward.

Provider Response

Nawal

My friend moved into the memory care of Crystal Creek Assisted Living. She's receiving pretty good care there and they're doing a pretty good job with her. The community is nice and clean, it's bright, and open. The rooms are pretty big, she's in a semi-private room. They provide a big nightstand, a chair, and an armoire, then they provide a cable television, but you gotta provide your own TV. They also have a big bathroom with a walk-in shower and a bar for the toilet, so it's pretty nice. The staff is very friendly. I've had some food and it's actually pretty good. They do activities two times a week, and it's pretty good. Considering other places that I looked at and the prices, I think their price is pretty good.

M.G.

We toured Crystal Creek Assisted Living but we weren't impressed at all. They were short staffed so one of the nurses took us through somewhat quickly. The whole atmosphere seemed quite depressing. We saw a studio and it seemed fine, but we just didn't like the atmosphere. The dining area wasn't as nice as the other place we saw, it's older, more dated, and more institutionalized. The staff who accommodated us was not the one who normally gives tours, so she was doing her best but you can tell it wasn't her job to do that. She was distracted by a lot of other things that probably were her job. They weren't able to even see Mom in time. So even if we did like them, which we didn't, they just couldn't have met our time. I didn't see a lot of staff, and the staff members were certainly not as friendly. Things looked much older, nothing was dirty of course, but it just gave you a feeling of a rundown place. Residents were sitting around staring at the TV. They didn't have a lot to say about how many activities they had or how they engage people.

Douglas

My mother is in Crystal Creek Assisted Living. We chose it for affordability and their acceptance of Medicaid waivers. Her room is clean, spacious and good sized. It's a clean facility and seems to be well run. The meals they are offering are good and reasonable for that price point that is affordable. The staff is very friendly, very attentive, and knowledgeable. They did a good job.

Provider Response