Crystal Creek Assisted Living

We were so disappointed with our experience at Crystal Creek. We felt they neglected our fathers care but in the days after his leaving via EMS were even more disappointed with their lack of professionalism and caring. They were not willing to speak to us about future care until he would be released from the hospital (hospitalization that directly resulted from a lack of care he received) and when we called to pick up his things were treated quite rudely. Then his things were thrown in garbage bags, not like the nicely folded and on hangers we had arrived with, and were set on the front porch for us to pick up. Including personal medical information and deplorably dirty laundry. This place may have been great at one point, but it’s definitely not now. Their welcoming video shows a man that started it because he couldn’t find good care for his parents, but I pray no other parent receives care like my father! It’s truly saddening that someone could have such lack of care for another human being, let alone someone who had been entrusted in their care.

Lovely staff. You can really tell they care about the residents. Love all of the activities. The décor needs to be updated. But the loving care provided to the resident is the most important!

Excellent Staff and Awesome Management. I can't say enough good things about this facility. They are truly all about the residents and their families.

We chose Crystal Creek because everything was provided, like medical care and ordering medications. The environment is wonderful, the staffing seems to be sufficient, and they're very caring. Mom has a hard time eating, but they invited her to meals and encouraged her, which is encouraging to us. It was also close to family, and my mom is very comfortable there to the point where family wants to take her out to meals and she doesn't want to go.

My mother-in-law is at Crystal Creek, and so far, it has been good. The layout seems nice. She has a room that's close to everything. They offer meal and medication assistance and have a TV room and a nice living area. She has lots of closet space and good access to the bathroom. They also have an outside community center in the middle. They have 18-20 residents in one building, so they get to know their residents.

My mother is at Crystal Creek Assisted Living. The staff is good. They have very good people. They have their staple people that are there that we really like. They have private and semi-private rooms, and my mother is in a semi-private, but it is a big room. The facility is all one level, and there are four buildings. Each two buildings are attached with a kitchen in the middle, and the common rooms are upfront. The meals looked good. The dining room is clean and well organized. As for activities, on certain days, they polish the ladies' fingernails, and they'll do holiday activities with them. With regards to security and safety, it is very secure. The doors are all alarmed. They cannot get out. The alarms go off if anybody touches the door.

My loved one has been a resident of Crystal Creek for the past 12 months and my family and I could not be happier with the care and accommodations provided. The staff is wonderful and extremely kind when caring for our grandfather. He loves the food and loves playing bingo!