Ingleside at King Farm

Eileen

Ingleside at King Farm felt very comfortable. The attention that they put to detail in meeting the needs of the residents is very clear. I felt that they strive to make sure that all the needs are taken care of, and the residents are taken care of. The rooms were very nice. When you move in, they'll redo the carpeting, they'll do the flooring, they'll paint, and if the kitchen needs upgrading, they'll do whatever needs to be done in the kitchen. They got everything but the kitchen sink. They have a gym, an indoor pool, and a hair salon. They have arts and crafts. They have a billiard room and a card room. For transportation, there are certain places that they would take you, too, like doctor's appointments.

lrfm

My mother has received great care in the memory support assisted living. She came to Ingleside from a previous residence where we'd been very unhappy with the indifferent staff, and were very happy with the attentive and caring staff at Ingleside at King Farm. The facilities are very nice as well, bright and well-maintained.

Reviewer#LD012423A

I am a resident here at Ingleside at King Farm. Generally, I'm very happy here. I'm glad when my husband and I moved here. The people are wonderful. But like anywhere, there are always some things that could be improved. I love my 2-bedroom corner apartment and I have lots of light. We have lots of things going on. We have some trips, concerts, fitness classes, an Osher class, and an in-house television channel that shows movies. We also have a beauty salon and a courtyard. They provide dinner every day, but lunch and breakfast are readily available, except on Sundays and holidays when they offer brunch.

Daughter2023

My mom had a bad experience at the new third floor memory care unit at Ingleside at King Farm. She has since moved to a different memory care unit and is receiving great care and is flourishing. Observations: Emergency pendant: slow or no response Room: Spacious, good lighting, large bathroom Food: limited choices, some unhealthy items, some bad tasting. Activities: Exercise classes were excellent. Music therapy classes were generally not good because unruly residents were not controlled and disrupted the class. Difficult to get to many activities since on a different locked floor. Cleaning service: Excellent Safety: An aggressive resident often roamed the third floor unattended. This person threw a trash can at me while I was visiting my mom in her room. Raised this to executive director, director of memory support services, and community director of nursing. Response was that the aggressive person had the right to roam unattended and that my mom should stay in her room with the door locked.

Provider Response

Anne

Ingleside at King Farm was nice. They had a big art room and multiuse places where it could be a place where people eat, but then they could also turn it into a place where a presenter would come in and talk about some topics. Everything was very new and the staff was fabulous. The person there was really nice and helpful. She was very eager for me to come. It's lovely.

Provider Response

E.Fitzhugh

Ingleside at King Farm (IKF) proved to be a profound mistake for our loved one. As a continuing care retirement community, IKF is contractually permitted to decide when your loved one needs a higher level of care, at a higher cost. In our case, after IKF exercised this option, they were unable to manage our loved one's dementia in Memory Support Assisted Living. As a result, they called in outside reinforcements, both public and private, and passed considerable costs on to us above and beyond their already high monthly fees. Furthermore, in our experience, key decisionmakers did not give our views as care partners due consideration. We have since found a better match, at a better value, and our loved one is thriving.

Provider Response