Aventura at the Heights

Faye1

I visited the assisted living facility of Aventura at the Heights, and it was beautiful, but it just wasn't for me. It was also too far, and I really wanted to be in the inner city. It was a very nice place, and I enjoyed the tour that I had. The staff was very nice, and from what I could see, the facility was very clean.

Danny

As a resident here for the last 4 months ,I have experienced nothing but kindness from the staff and residence here. I receive a written schedule every morning during breakfast with the daily activities that are planned for the day (which include but aren't limited to bingo arts and crafts and even movies that we all watch together). The meal menu is provided and prepared by an actual chef that keeps the meals flavorful and entertaining (there also substitutions made for dietary needs or if you just don't like what's on the menu that night). The nursing staff are knowledgeable and well-versed on conditions that I may need or require due to my medical needs and circumstances. The management staff are very quick to respond to any issues that may arise throughout the day and answer any questions that may come up.

Sherry

My sister moved into Aventura at the Heights. It's an old house that has been refurbished, there's a lovely lobby/sitting area that leads into the dining room. She's fortunate because her room is right across from there on the first floor, so she doesn't have very far to go. I heard that there are two other floors, but I've never seen them. There is an elevator, but I don't know who's up on the second or third floor, but she's on the first floor. In the short time, she's been there, everybody has been very lovely, kind and attentive. I'd say, for the most part, some more than others, of course, but I feel like she's well cared for. They can improve in their response time though. She has her own kind of studio apartment, but it's a small studio. It has a full bathroom in there and then a little kitchenette. It has a refrigerator and some cupboard space. We put a microwave in there. There's like some sort of an exercise group in the morning and then they have trivia. They have movie nights. In the room where they eat, which I guess is the biggest room there, they have activities in there. I know they had some sort of speaker and like some sort of video, they were showing to their residents. She hasn't started yet, but she'll be getting physical therapy soon. The dining room is spacious, it looks like tables of four, although some people had put them together so they could be more sociable. It's very, very clean, and it smells clean, there is no strange odor. We were surprised because we had looked at four other places, and I believe the other four places were a little bit more expensive. This seemed to be somewhat more reasonable. It's worth the money. She seems to be doing well and she appears to be very happy there.

Zelda

Tudor Heights was very welcoming and clean, and it smelled good. The staff was very welcoming, friendly, and informative. The grounds and location were perfect. The rooms were clean, refreshing, and had everything a patient would need, and the bathroom facilities were accessible. The residents seemed to be happy with their surroundings.

mamasboy

I love this place!!! After my Dad passed away I saw that my mothers dementia escalated, and I knew that it was time to take the next step.I did honor my mom's request to stay in her house with aides for about a year, but I was very much aware of the social isolation that ensued. My brother and I went on a tour around the Pikesville area. It was important that the facility be somewhat nearby as I knew that we would be the kind of sons that would want to see her almost daily. I also knew that I didn't want some big institutional type setting..I had remembered that someone once told me that generally speaking any faith-based hospital or senior living facility often has a certain compassion and kindness inherent to it. When we walked out of Tudor Heights, I said to my brother"this is the place" for mom. I didn't require that it be Kosher food based, but that turned out to be a bonus. The staff knows every resident even if they don't work that residents floor. The residents all know each other, and there are no "mile long" walks to get anywhere. I also noticed in the other places I saw that often the residents were just sitting around doing nothing. The activities directors here are non-stop, always going from one thing to the next. Sometimes I can't even get a few minutes alone with Mom !!! We are in our 4th year here, and as I still say to my brother, "best decision we ever made."

Sleepless in Baltimore

While Tudor Heights may look appealing esthetically, the ongoing care problems are a serious concern for anyone looking for a safe environment for their family member. Management is horrible. Zero follow through with deficiencies or family concerns. Some of the nursing assistants are dedicated, but most of the good staff don't stay long. Avoid this place at all costs.