Charter Senior Living of Woodholme Crossing

Offers Assisted Living and Memory Care

33 Reviews

2013

$$$

1840 Reisterstown Road

Pikesville

21208

Charter Senior Living of Woodholme Crossing

https://d13iq96prksfh0.cloudfront.net/cdn/photos/321854/730x450%23.jpeg

4.3 33

Kathryn 2021-12-05 My father moved into Charter Senior Living of Woodholme Crossing the day after Thanksgiving. We chose this because my dad was able to see it himself, he was not able to see the other place. So I feel like we chose this one because he had a little bit of a say in where he wanted to go. It's very nice, cozy, and friendly. The staff is extremely friendly. He enjoyed his visit there, we had lunch, and he enjoyed the food, so he said he preferred to go there. It looks very nice, it's very kept up, it's decorated for the Holidays. They had decorations for Thanksgiving, and since then I've seen decorations for Hanukkah and Christmas. I think everything is nice. They have daily activities for the residents. The one thing that we like is they serve breakfast, lunch, dinner, and their restaurant-looking cafe, and they prefer the residents to come and eat in person, so I like that. It keeps them motivated. They have, obviously, the nursing staff there that can help, and they have maintenance people on site for help with anything in the room. One suggestion that I have is, my father moved into a room and the heat didn't work. He didn't have hot water his first day. So while maintenance and everybody has come in and are working on the issue, it was a little bit of a bummer to have my dad move into a unit that was cold and the heater didn't work. The whole building is heated, so he wasn't like out on the streets, and they did bring a space heater in for him. So, the people are very good. It just is a bummer to pay all that money and have a room that wasn't ready. I am a friend or relative of a current/past resident

5 4 1

Joanne 2021-11-24 Charter Senior Living of Woodholme Crossing is very clean. There are lots of activities and my sister enjoys playing some of their games. The staff is helpful and pleasant to the residents as well as family members. They had a big family dining thing yesterday, kind of ahead of Thanksgiving, and the food was all delicious. I've eaten there before and it was also really good. It was our top choice. Everyone was very helpful from the very start of the process until the move-in. I am a friend or relative of a current/past resident

5 5 1

ReviewerFC092321A 2021-09-25 I liked Charter Senior Living of Woodholme Crossing, but my dad didn't. The staff members were all nice. I saw all of the apartments. It's nice for a senior, if they want to move in that kind of community; my dad didn't. I didn't see any activities being done. We were there after 5:00, and they were just finishing up dinner. There wasn't anybody in the community room. They had a space for you to watch television. I saw some shelves with some books in it. The outdoor area had tables, chairs, and nice tree areas. The grounds were kept nice. I visited this facility

5 5 1

Melanie 2021-08-15 My father is at Charter Senior Living of Woodholme Crossing and the first two weeks have been so horrible, absolutely horrible. I'm in the process of writing a letter to the CEO of the company requesting my community feedback because of the poor level of care that they provided for my father. He has sat in soiled diapers three times for the first two weeks of admission and he was never given the physical assessment as he was promised within the first two days of his admission. He was consistently ignored. When he pages, the average response time would be over half an hour and he's been berated for using a diaper. He has been called a big baby by one of the staff members, and our caregiver, who stayed with him for the first night, was also berated for being present. I'm talking about an inadequate level of care here. The care has been substandard. We spoke to the executive director and we're asking for a refund from our community fee because he was not provided with the right level of care. My father didn't get enough of a chance to eat too. He's dehydrating. That's how bad it is, and their idea of activities is just sitting with a bunch of old people in front of a TV. What they should improve on is the attitude of their staffing, the kind of level of care they provide, their communication between the top level management and their staff, their response times, and their confirmation that the resident is eating. They shouldn't even be in business. I am a friend or relative of a current/past resident

5 1 1

Sharonda 2020-10-28 It was lovely. It was everything that we were looking for and then some. It's just that at that time and the situation that we were in, it was a bit costly. The facility itself was really nice. They had everything that we needed. If we were to ever really consider doing it again, it would definitely be on the top of the list. I visited this facility

5 5 1

Sandy Holmes 2020-09-22 Love this community! So great to my family and always go above and beyond!! I am a friend or relative of a current/past resident

5 5 1

Beverly 2019-03-16 When we registered, it seemed to be fine, but my friend is very unhappy there with everything, the food, and the employees. She doesn't want to be there. The staff and services seemed fine to me. The rooms were very nice. They only have very little activities. Because of the lack of activities, I would say they're overcharging. I am a friend or relative of a current/past resident

5 4 1

Elaine 2018-06-25 It is a very nice community. My mother's in the memory care part of assisted living and she's going very well. The caregivers are caring and helpful. My mom's room is an efficiency that has a bathroom. It looks really nice, comfortable, and roomy, and has room for a bed, a chair, a table, and a TV. They offer movie nights, bingo, and a day when they do manicures and pedicures. The dining area is very nice and smaller than the main dining room. The caregivers keep an eye out, make sure the people eat, and help them as needed. The food is tasty and very good. I am a friend or relative of a current/past resident

5 4 1

Donna 2018-02-05 My sister was in here before. Her room was small but clean. They had activities. The staff was OK, and she liked the food a lot. The dining area was on the main floor. They had a room where people could congregate, see a movie, and do some activities. I am a friend or relative of a current/past resident

5 3 1

Joanna535043 2016-12-15 We moved my mother here. They are undergoing major renovation right now. They are friendly, very caring when we talk to them, and seem to understand what issues we are having at the moment. They serve breakfast, lunch and dinner. They have a doctor, primary care, podiatrist, and physical therapy on-site once or twice a month. They have a nurse practitioner on-site as well. It was easy enough to transfer her medical care to the facility. The staff is quick to respond if she needs something or when the family asks them something or needs an explanation. They are very friendly. I am a friend or relative of a current/past resident

5 5 1

Visitor117473450 2016-01-24 Everything looked nice but my mother didn’t care for it. The staff was very nice and pleasant. I visited this facility

5 4 1

Joann27 2015-11-30 My husband has been here since November. They do not let the people just lay around. They are busy with them all day and discourage them from staying in their private rooms because they want them out amongst people. No matter how slow or weak they are, they try to encourage them to participate in activities at their level. My husband was starting to wander, but this one has a lockdown area. You can't get out without a code. They have four or five people there at all times, and they’re right on the residents' toes. If the staff see a problem, they’re right there handling it. They’re really good. As for the private room, because my husband is on hospice and needs a special bed, the hospice provided a hospital bed. There is a nightstand and a lamp in the room; I had to provide everything else. I have not eaten there, but they have spoon-fed my husband because he cannot handle the utensils. I’m glad I put him in assisted living versus a nursing home. My impression of a nursing home is that they would just lay there and waste away, and my husband is not doing that there. The administration and nursing staff all know you by your first name when you come in and know the patients by their first names, too. They get to know their patients. I visited this facility

5 5 1

Catherine24 2015-04-17 They were very kind to invite me to lunch, and I had a nice lunch in a nice atmosphere. Then, I was shown one of the dwelling places; it was a small apartment, but it was very nice, very clean, very comfortable-looking, and the person who escorted me there was very kind and very helpful in explaining what I might be looking forward to. It was a short visit, and I couldn't say anymore than this: from the outside looking in, it looked like it was a safe and homey place in a pleasurable atmosphere. I was told that they do have activities for the residents and taking them out -- taking them to the doctor and taking them on trips. The visit was so short, and I really don't have any real ideas except that it was safe, it was bright, it was clean, and it was pleasant. I visited this facility

5 4 1

Caring103066450 2015-03-11 We chose it for my mother-in-law. We actually chose it because of the people that staffed the place. The person who gave us the tour was wonderful and really put our minds at ease, the head chef was amazing, and the fact that they all work together as a team that you will find the chef answering the phone at the front desk, and they all get very involved in the residents and in the residents' lives. We just were very impressed with that. They have a dining room, they feed them three meals a day, and they have very good food. They have a lot of different activities including taking them off campus for lunches. They go out to lunch at least once a month. They would celebrate a different country every month and do a lot of activities centered on that country. We are very happy with it. I am/was a resident of this facility

5 4 1

William103016450 2015-03-02 It was very good. The staff was excellent. The rooms were very good. They were clean and had no odors. I thought the security was really excellent too. I ate there, and the food was very good. The vegetables and meats were standard. The dining room was very clean, and the staff waiting there was good too. They had activities like singing, people came in and played instruments, they had people reading to the residents, and they had trivia questions. I visited this facility

5 5 1

Caring99471150 2014-12-28 There are a lot of stores around this facility. It is not very big. The person we talked to was very nice. Most of the rooms were a living room and one bedroom because it was assisted living. The residents were much older. They didn't have very many amenities. In terms of activities, every Wednesday they would go to Pizza Hut for lunch, and they have people come in to speak. I visited this facility

5 5 1

Caring95682450 2014-10-06 It was recommended to us by my cousin, because she felt it was a good place so we had mom in there. It's all very lovely so far. It has just been a couple of weeks since she has been in there. They have bingo and games.They also have singers come on. It has a very nice central living room and a very nice dining area. They have dining area and lots of different rooms. I visited this facility

5 4 1

Jamie7 2014-09-29 They were very nice, accommodating, gave me a lot of good information, and were very knowledgeable. They had big round tables, there were people eating there at the time that I went there. Everybody was seated at the round table so they could talk and all the ones that we talked to seemed pretty happy. The place is very clean; they showed me several different rooms, and it was very nice. They provided some of the furnitre that they might need like a coffee table and they have little kitchen, very home-like. I visited this facility

5 5 1

Jean97992150 2014-08-27 I spent some time in a home here. I stayed there for one month. It was pretty. The location was across from the shopping center. The apartment was great. It was clean, and the rooms were spacious. I think some of the apartments were independent living, but the majority of them were assisted living. They were wonderful! Everyone was nice to me. I got what I asked for and on time. They checked on me from day to day. The food was fine. They have people come in to the building and they have shows; of course they have exercise classes. They have a lot of things going on. I am/was a resident of this facility

5 5 1

Caring84631050 2014-06-30 My brother liked it here. They have a beautiful front porch that patients can sit on. He actually has 2 rooms; one is a living space which is nice. He also has a microwave, a refrigerator and an easy chair. Food was very good and their dining room is beautiful too. He doesn't complain about the food. He certainly isn't losing weight, apparently its okay. In addition, the great room is lovely. They have activities; if you want to play cards, bingo or whatever. They also have a workout room. I visited this facility

5 5 1

Caring010509 2014-05-30 I went to visit when I looked for a place for my mom. The sales representative was nice. The place was pleasant, and the rooms were pretty. The price was just out of my range. I visited this facility

5 3 1

Caring85189150 2014-05-20 It was pretty good. The staff was great. The rooms were pretty nice. From what I saw, the residents looked happy. I visited this facility

5 4 1

Robin28 2014-05-20 It was very nice. My sister and I went there. They provided lunch for us, and the food was very good. The dining area was beautiful. The environment was very beautiful. It was very clean, and the staff was friendly. The director invited us into his office, and he is very nice, warm, and very informative. I visited this facility

5 5 1

Caring80765450 2014-04-29 The director came to see me and took me on a tour at the facility. The facility seemed really nice and clean. They showed me the biggest room they have, and it was very nice. They also had a lot of things to do. The staff were all nice to me, and they were very friendly. I couldn’t say anything bad about this facility, but it's very expensive. I visited this facility

5 5 1

Laura28 2014-03-28 Before my mother passed away, we had put her here. My mother had only been there for two and a half months. It was a lovely place. They had a memory care unit. My mother had her own room in the regular part of the facility because there was no opening in the memory care unit; however, she was able to participate in the program during the day. The staff was excellent. The rooms were spacious. They were nice, and they had their own bathroom and sink with a microwave area. They also had refrigerators, which they supplied. Food was OK too. I visited this facility

5 4 1

Caring58680850 2014-03-27 The staff were very nice and very accommodating. The rooms were nice, and they were on the bigger side. When I went over there, they had some activities going on. I visited this facility

5 4 1

Caring78802250 2014-02-28 It is a very nice and pleasant facility. I went there for a visit while I was searching for a facility for my mom. It's very nice and very clean. The staff were very helpful in showing me around and the things that they offer. I was also impressed with the staff because they seem to have adequate knowledge to take care of the people living here. I went there during lunch time and the residents seemed to be enjoying the food and that was a plus for me. The dining room is very clean and it seemed to be well taken care of. The rooms were very nice and clean. The rooms are of adequate size and they have entertainment area for the people. It’s a facility that would qualify for my mother's if she needed assisted living, but right now she needs a nursing facility. I visited this facility

5 5 1

Stuart3 2014-02-14 It is a wonderful place. I liked everybody. I met several clients and I had a wonderful luncheon with some people. Manager Todd couldn't have been nicer including the nurses. I'm extremely impressed that I've been recommending it to other people that could afford it. If I could afford it, I would definitely wanna go there. The level of service and the clients I met were interesting. I felt unusually at home. I really did. I didn't expect it. I visited this facility

5 5 1

Valerie12 2013-09-26 We visited, however, we learned that we couldn't cook there. Although the staff explained why, we already knew that we don't want to stay there once we found out we couldn't cook. The rooms weren't big enough and we didn't like the area, too. I visited this facility

5 3 1

Mollie1 2013-09-19 I did visit and it is a very nice facility. They have a nice dining room. Mealtime is very flexible. The residents are able to go whatever hour for mealtimes. They also have a variety of foods to choose from. They have plenty of things to do for their residents. They have outings and residents can actually suggest where they want to go. They will just schedule and make arrangements for it. There are plenty of activities onsite as well. The staff is fabulous. They're very nice, very friendly and willing to help you and answer any questions you might have. This is a very good facility but they're just a little bit more expensive than we are able to afford. I visited this facility

5 5 1

Joan P.1 2013-06-19 When you walk in, you immediately got an extremely good feeling about it. My mom moved in there just this April and I chose this community for her because it was closer and accessible to both me and my daughter. Their staff are absolutely wonderful. Their caring staff are very attentive to their clients and they learn their clients' names quickly. They also have a wonderful wait staff and an equally wonderful chef. It was just an overall great place. My mom loves it there. Also when my mom had to go to the hospital and when they called me to alert me to what was going on, the emergency team was already there preparing to take her. So I was extremely pleased that they have reacted so fast. This facility is top notch and I would consider this place myself. I visited this facility

5 5 1

Diana10 2013-05-23 I chose it because it was a secure facility compared to the first one where my mom stayed. She was in a big room with her own bathroom, sitting area and television. They had activities happening every day. I have not tasted the food but it looked fine. The facility was expensive since it was very secured and she cannot go out or walk away. I visited this facility

5 3 1

BenStein 2012-04-20 I toured this facility with a friend and was very impressed. Everyone was friendly. I even saw the administrator and the head nurse interacting with the residents which you don't see very often. It was clean and the food looked great. If I had to make the choice for a family member of mine it would without a doubt be here. I visited this facility

5 5 1

1840 Reisterstown Road, Pikesville, MD 21208

Call (800) 385-2527

2013

Charter Senior Living of Woodholme Crossing (800) 385-2527

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Reviews of Charter Senior Living of Woodholme Crossing

33 Reviews Write a review

Food

(5 Reviews)

Staff

(9 Reviews)

Facility

(9 Reviews)

Activities

(7 Reviews)

Value

(7 Reviews)

Assisted Living Reviews for Charter Senior Living of Woodholme Crossing

December 05, 2021

By Kathryn

I am a friend or relative of a current/past resident

My father moved into Charter Senior Living of Woodholme Crossing the day after Thanksgiving. We chose this because my dad was able to see it himself, he was not able to see the other place. So I feel like we chose this one because he had a little bit of a say in where he wanted to go. It's very nice, cozy, and friendly. The staff is extremely friendly. He enjoyed his visit there, we had lunch, and he enjoyed the food, so he said he preferred to go there. It looks very nice, it's very kept up, it's decorated for the Holidays. They had decorations for Thanksgiving, and since then I've seen decorations for Hanukkah and Christmas. I think everything is nice. They have daily activities for the residents. The one thing that we like is they serve breakfast, lunch, dinner, and their restaurant-looking cafe, and they prefer the residents to come and eat in person, so I like that. It keeps them motivated. They have, obviously, the nursing staff there that can help, and they have maintenance people on site for help with anything in the room. One suggestion that I have is, my father moved into a room and the heat didn't work. He didn't have hot water his first day. So while maintenance and everybody has come in and are working on the issue, it was a little bit of a bummer to have my dad move into a unit that was cold and the heater didn't work. The whole building is heated, so he wasn't like out on the streets, and they did bring a space heater in for him. So, the people are very good. It just is a bummer to pay all that money and have a room that wasn't ready.

Provider Response

Thank you for taking the time to provide feedback. We apologize for the issues that happened during the move in process. We have reviewed our move in process based on this and have made improvements to ensure this does not occur again. If you would like to discuss this further, please reach out to our Executive Director, Patricia. Again, we appreciate your feedback and thank you for taking the time to reach out.

November 24, 2021

By Joanne

I am a friend or relative of a current/past resident

Charter Senior Living of Woodholme Crossing is very clean. There are lots of activities and my sister enjoys playing some of their games. The staff is helpful and pleasant to the residents as well as family members. They had a big family dining thing yesterday, kind of ahead of Thanksgiving, and the food was all delicious. I've eaten there before and it was also really good. It was our top choice. Everyone was very helpful from the very start of the process until the move-in.

Provider Response

Hi Joanne, Thank you for taking the time to let us know about your positive experience. We appreciate the feedback!

September 25, 2021

By ReviewerFC092321A

I visited this facility

I liked Charter Senior Living of Woodholme Crossing, but my dad didn't. The staff members were all nice. I saw all of the apartments. It's nice for a senior, if they want to move in that kind of community; my dad didn't. I didn't see any activities being done. We were there after 5:00, and they were just finishing up dinner. There wasn't anybody in the community room. They had a space for you to watch television. I saw some shelves with some books in it. The outdoor area had tables, chairs, and nice tree areas. The grounds were kept nice.

Provider Response

We really appreciate your feedback!

August 15, 2021

By Melanie

I am a friend or relative of a current/past resident

My father is at Charter Senior Living of Woodholme Crossing and the first two weeks have been so horrible, absolutely horrible. I'm in the process of writing a letter to the CEO of the company requesting my community feedback because of the poor level of care that they provided for my father. He has sat in soiled diapers three times for the first two weeks of admission and he was never given the physical assessment as he was promised within the first two days of his admission. He was consistently ignored. When he pages, the average response time would be over half an hour and he's been berated for using a diaper. He has been called a big baby by one of the staff members, and our caregiver, who stayed with him for the first night, was also berated for being present. I'm talking about an inadequate level of care here. The care has been substandard. We spoke to the executive director and we're asking for a refund from our community fee because he was not provided with the right level of care. My father didn't get enough of a chance to eat too. He's dehydrating. That's how bad it is, and their idea of activities is just sitting with a bunch of old people in front of a TV. What they should improve on is the attitude of their staffing, the kind of level of care they provide, their communication between the top level management and their staff, their response times, and their confirmation that the resident is eating. They shouldn't even be in business.

October 28, 2020

By Sharonda

I visited this facility

It was lovely. It was everything that we were looking for and then some. It's just that at that time and the situation that we were in, it was a bit costly. The facility itself was really nice. They had everything that we needed. If we were to ever really consider doing it again, it would definitely be on the top of the list.

September 22, 2020

By Sandy Holmes

I am a friend or relative of a current/past resident

Love this community! So great to my family and always go above and beyond!!

March 16, 2019

By Beverly

I am a friend or relative of a current/past resident

When we registered, it seemed to be fine, but my friend is very unhappy there with everything, the food, and the employees. She doesn't want to be there. The staff and services seemed fine to me. The rooms were very nice. They only have very little activities. Because of the lack of activities, I would say they're overcharging.

June 25, 2018

By Elaine

I am a friend or relative of a current/past resident

It is a very nice community. My mother's in the memory care part of assisted living and she's going very well. The caregivers are caring and helpful. My mom's room is an efficiency that has a bathroom. It looks really nice, comfortable, and roomy, and has room for a bed, a chair, a table, and a TV. They offer movie nights, bingo, and a day when they do manicures and pedicures. The dining area is very nice and smaller than the main dining room. The caregivers keep an eye out, make sure the people eat, and help them as needed. The food is tasty and very good.

February 05, 2018

By Donna

I am a friend or relative of a current/past resident

My sister was in here before. Her room was small but clean. They had activities. The staff was OK, and she liked the food a lot. The dining area was on the main floor. They had a room where people could congregate, see a movie, and do some activities.

December 15, 2016

By Joanna535043

I am a friend or relative of a current/past resident

We moved my mother here. They are undergoing major renovation right now. They are friendly, very caring when we talk to them, and seem to understand what issues we are having at the moment. They serve breakfast, lunch and dinner. They have a doctor, primary care, podiatrist, and physical therapy on-site once or twice a month. They have a nurse practitioner on-site as well. It was easy enough to transfer her medical care to the facility. The staff is quick to respond if she needs something or when the family asks them something or needs an explanation. They are very friendly.

January 24, 2016

By Visitor117473450

I visited this facility

Everything looked nice but my mother didn’t care for it. The staff was very nice and pleasant.

November 30, 2015

By Joann27

I visited this facility

My husband has been here since November. They do not let the people just lay around. They are busy with them all day and discourage them from staying in their private rooms because they want them out amongst people. No matter how slow or weak they are, they try to encourage them to participate in activities at their level. My husband was starting to wander, but this one has a lockdown area. You can't get out without a code. They have four or five people there at all times, and they’re right on the residents' toes. If the staff see a problem, they’re right there handling it. They’re really good. As for the private room, because my husband is on hospice and needs a special bed, the hospice provided a hospital bed. There is a nightstand and a lamp in the room; I had to provide everything else. I have not eaten there, but they have spoon-fed my husband because he cannot handle the utensils. I’m glad I put him in assisted living versus a nursing home. My impression of a nursing home is that they would just lay there and waste away, and my husband is not doing that there. The administration and nursing staff all know you by your first name when you come in and know the patients by their first names, too. They get to know their patients.

April 17, 2015

By Catherine24

I visited this facility

They were very kind to invite me to lunch, and I had a nice lunch in a nice atmosphere. Then, I was shown one of the dwelling places; it was a small apartment, but it was very nice, very clean, very comfortable-looking, and the person who escorted me there was very kind and very helpful in explaining what I might be looking forward to. It was a short visit, and I couldn't say anymore than this: from the outside looking in, it looked like it was a safe and homey place in a pleasurable atmosphere. I was told that they do have activities for the residents and taking them out -- taking them to the doctor and taking them on trips. The visit was so short, and I really don't have any real ideas except that it was safe, it was bright, it was clean, and it was pleasant.

March 11, 2015

By Caring103066450

I am/was a resident of this facility

We chose it for my mother-in-law. We actually chose it because of the people that staffed the place. The person who gave us the tour was wonderful and really put our minds at ease, the head chef was amazing, and the fact that they all work together as a team that you will find the chef answering the phone at the front desk, and they all get very involved in the residents and in the residents' lives. We just were very impressed with that. They have a dining room, they feed them three meals a day, and they have very good food. They have a lot of different activities including taking them off campus for lunches. They go out to lunch at least once a month. They would celebrate a different country every month and do a lot of activities centered on that country. We are very happy with it.

March 02, 2015

By William103016450

I visited this facility

It was very good. The staff was excellent. The rooms were very good. They were clean and had no odors. I thought the security was really excellent too. I ate there, and the food was very good. The vegetables and meats were standard. The dining room was very clean, and the staff waiting there was good too. They had activities like singing, people came in and played instruments, they had people reading to the residents, and they had trivia questions.

December 28, 2014

By Caring99471150

I visited this facility

There are a lot of stores around this facility. It is not very big. The person we talked to was very nice. Most of the rooms were a living room and one bedroom because it was assisted living. The residents were much older. They didn't have very many amenities. In terms of activities, every Wednesday they would go to Pizza Hut for lunch, and they have people come in to speak.

October 06, 2014

By Caring95682450

I visited this facility

It was recommended to us by my cousin, because she felt it was a good place so we had mom in there. It's all very lovely so far. It has just been a couple of weeks since she has been in there. They have bingo and games.They also have singers come on. It has a very nice central living room and a very nice dining area. They have dining area and lots of different rooms.

September 29, 2014

By Jamie7

I visited this facility

They were very nice, accommodating, gave me a lot of good information, and were very knowledgeable. They had big round tables, there were people eating there at the time that I went there. Everybody was seated at the round table so they could talk and all the ones that we talked to seemed pretty happy. The place is very clean; they showed me several different rooms, and it was very nice. They provided some of the furnitre that they might need like a coffee table and they have little kitchen, very home-like.

August 27, 2014

By Jean97992150

I am/was a resident of this facility

I spent some time in a home here. I stayed there for one month. It was pretty. The location was across from the shopping center. The apartment was great. It was clean, and the rooms were spacious. I think some of the apartments were independent living, but the majority of them were assisted living. They were wonderful! Everyone was nice to me. I got what I asked for and on time. They checked on me from day to day. The food was fine. They have people come in to the building and they have shows; of course they have exercise classes. They have a lot of things going on.

June 30, 2014

By Caring84631050

I visited this facility

My brother liked it here. They have a beautiful front porch that patients can sit on. He actually has 2 rooms; one is a living space which is nice. He also has a microwave, a refrigerator and an easy chair. Food was very good and their dining room is beautiful too. He doesn't complain about the food. He certainly isn't losing weight, apparently its okay. In addition, the great room is lovely. They have activities; if you want to play cards, bingo or whatever. They also have a workout room.

May 30, 2014

By Caring010509

I visited this facility

I went to visit when I looked for a place for my mom. The sales representative was nice. The place was pleasant, and the rooms were pretty. The price was just out of my range.

May 20, 2014

By Caring85189150

I visited this facility

It was pretty good. The staff was great. The rooms were pretty nice. From what I saw, the residents looked happy.

May 20, 2014

By Robin28

I visited this facility

It was very nice. My sister and I went there. They provided lunch for us, and the food was very good. The dining area was beautiful. The environment was very beautiful. It was very clean, and the staff was friendly. The director invited us into his office, and he is very nice, warm, and very informative.

April 29, 2014

By Caring80765450

I visited this facility

The director came to see me and took me on a tour at the facility. The facility seemed really nice and clean. They showed me the biggest room they have, and it was very nice. They also had a lot of things to do. The staff were all nice to me, and they were very friendly. I couldn’t say anything bad about this facility, but it's very expensive.

March 28, 2014

By Laura28

I visited this facility

Before my mother passed away, we had put her here. My mother had only been there for two and a half months. It was a lovely place. They had a memory care unit. My mother had her own room in the regular part of the facility because there was no opening in the memory care unit; however, she was able to participate in the program during the day. The staff was excellent. The rooms were spacious. They were nice, and they had their own bathroom and sink with a microwave area. They also had refrigerators, which they supplied. Food was OK too.

March 27, 2014

By Caring58680850

I visited this facility

The staff were very nice and very accommodating. The rooms were nice, and they were on the bigger side. When I went over there, they had some activities going on.

February 28, 2014

By Caring78802250

I visited this facility

It is a very nice and pleasant facility. I went there for a visit while I was searching for a facility for my mom. It's very nice and very clean. The staff were very helpful in showing me around and the things that they offer. I was also impressed with the staff because they seem to have adequate knowledge to take care of the people living here. I went there during lunch time and the residents seemed to be enjoying the food and that was a plus for me. The dining room is very clean and it seemed to be well taken care of. The rooms were very nice and clean. The rooms are of adequate size and they have entertainment area for the people. It’s a facility that would qualify for my mother's if she needed assisted living, but right now she needs a nursing facility.

February 14, 2014

By Stuart3

I visited this facility

It is a wonderful place. I liked everybody. I met several clients and I had a wonderful luncheon with some people. Manager Todd couldn't have been nicer including the nurses. I'm extremely impressed that I've been recommending it to other people that could afford it. If I could afford it, I would definitely wanna go there. The level of service and the clients I met were interesting. I felt unusually at home. I really did. I didn't expect it.

September 26, 2013

By Valerie12

I visited this facility

We visited, however, we learned that we couldn't cook there. Although the staff explained why, we already knew that we don't want to stay there once we found out we couldn't cook. The rooms weren't big enough and we didn't like the area, too.

September 19, 2013

By Mollie1

I visited this facility

I did visit and it is a very nice facility. They have a nice dining room. Mealtime is very flexible. The residents are able to go whatever hour for mealtimes. They also have a variety of foods to choose from. They have plenty of things to do for their residents. They have outings and residents can actually suggest where they want to go. They will just schedule and make arrangements for it. There are plenty of activities onsite as well. The staff is fabulous. They're very nice, very friendly and willing to help you and answer any questions you might have. This is a very good facility but they're just a little bit more expensive than we are able to afford.

June 19, 2013

By Joan P.1

I visited this facility

When you walk in, you immediately got an extremely good feeling about it. My mom moved in there just this April and I chose this community for her because it was closer and accessible to both me and my daughter. Their staff are absolutely wonderful. Their caring staff are very attentive to their clients and they learn their clients' names quickly. They also have a wonderful wait staff and an equally wonderful chef. It was just an overall great place. My mom loves it there. Also when my mom had to go to the hospital and when they called me to alert me to what was going on, the emergency team was already there preparing to take her. So I was extremely pleased that they have reacted so fast. This facility is top notch and I would consider this place myself.

May 23, 2013

By Diana10

I visited this facility

I chose it because it was a secure facility compared to the first one where my mom stayed. She was in a big room with her own bathroom, sitting area and television. They had activities happening every day. I have not tasted the food but it looked fine. The facility was expensive since it was very secured and she cannot go out or walk away.

April 20, 2012

By BenStein

I visited this facility

I toured this facility with a friend and was very impressed. Everyone was friendly. I even saw the administrator and the head nurse interacting with the residents which you don't see very often. It was clean and the food looked great. If I had to make the choice for a family member of mine it would without a doubt be here.

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Questions about Charter Senior Living of Woodholme Crossing

What ongoing training does the staff receive in dementia care?

All staff are required to complete training in order to gain a basic understanding of cognitive decline and dementia. Staff who will frequently provide care or interact with those diagnosed with dementia participate in more in depth training to help them develop skills and techniques to best care for those with cognitive decline. Memory Care staff receive additional training that is guided by the Coordinator/Manager and could be more specific to the challenging behaviors that can occur with advanced dementia.

Describe the overall population of assisted living residents at Charter Senior Living of Woodholme Crossing. What is their average age? What are their favorite things to do?

We have a very diverse population in Pikesville. The average resident age is early 80's, but have residents as young as early 60's and as old as mid to late 90's. Our demographic very much reflects the Pikesville population-Jewish, African American, Christian. The activity interests are as diverse as our population. A variety of popular programs are offered daily. Our residents always enjoy the live music, family events, movies, exercise and of course anything related to food!

What programs or activities does Charter Senior Living of Woodholme Crossing offer to enrich residents' well-being?

Our programming is based on our mission to enhance the human spirit. The calendar reflects activities that stimulate all aspects of wellness. We develop cognitive, physical, spiritual, social and expressive activities to engage our residents. Active seniors are the happiest and healthiest! We also can offer interventions for mental health that include a geriatric Psychiatrist and LCSW.

What places are near Charter Senior Living of Woodholme Crossing or within walking distance for assisted living residents to enjoy?

Charter Senior Living of Woodholme Crossing is centrally located. There are a variety of restaurants, shops and services very close by. Although it is possible, due to the busy traffic, we would not recommend most of our residents to walk to such locations. We do offer scheduled transportation and outings for our residents.

What transportation services does Charter Senior Living of Woodholme Crossing offer to assisted living residents?

We have a van with a lift for wheelchairs and a car to transport residents to outings or appointments. We offer transportation to medical appointments 2 days a week, within a 10 mile radius.

What makes the chef or dining program at Charter Senior Living of Woodholme Crossing exceptional? What kind of menu can assisted living residents expect?

We have developed a specialzed menu for a seniors dietary needs. There is a wide variety of choices that change daily as well as a standard always available menu. Our amazing staff produce tasty meals without increased sodium and are nutritionist developed. Our menu reflects cultural choices for our residents as well.

What safety features or security measures does Charter Senior Living of Woodholme Crossing offer to assisted living residents?

Residents are offered a pendant with GPS, pull cords in bathrooms and safety railings throughout the community. OT, PT and speech therapies on site. Our Memory Care is a secured environment that includes a beautiful outdoor courtyard area. All doors in community are locked and alarmed between 8pm and 8am.

How does Charter Senior Living of Woodholme Crossing keep residents' families informed about their loved ones?

Our Executive Director sends monthly emails to all families. If there is an individual issue related to care, our families are informed by Health and Wellness department and or the ED. Family meetings can be scheduled as needed.

What is the care staff-to-resident ratio at Charter Senior Living of Woodholme Crossing during daytime and nighttime hours?

Our staffing includes a nurse on site 24 hours a day. In memory care, there are 3 care givers during the day, and 2 overnight (26 residents.) Memory Care has a dedicated nurse daily. In assisted living, care staff are scheduled according to resident acuity and that can fluctuate based on our census. Overnight, there are 2 caregivers and a nurse to provide care and comfort as needed.

If Charter Senior Living of Woodholme Crossing accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We do accept well behaved and housebroken pets. Cats must stay in the residents room. Small dogs are welcome. ( Under 25 pounds) We have a walking path on community grounds. Residents must be able to take care of their pet.

What ongoing senior care training does the staff receive?

Staff are required to participate in monthly online and in person training on a variety of topics related to seniors, health and wellness, resident rights, safety and dementia care. Training may vary depending on staff capacity/contact with residents.

How many staffers are on duty in the daytime and overnight?

Memory Care provides 2 caregivers overnight to offer care and comfort to residents with the common sleep disturbances associated with dementia. A nurse is on site overnight as well.

What safety features or security measures does Charter Senior Living of Woodholme Crossing provide to protect residents who wander?

Our assisted living community is focused on residents who would not be considered a wandering risk. All doors to the community are locked and alarmed from 8 AM to 8 PM daily. Residents who wander would be recommended to reside in our secured memory care. They have unrestricted access to the secure outdoor courtyard during daytime hours, weather permitting.

What programs or activities does Charter Senior Living of Woodholme Crossing offer to keep residents engaged? How does the staff engage residents' long-term memories?

Our FlourishSM programming is focused on supporting our residents where they are and can be individualized for maximum effectiveness and engagement. The schedule is a structured plan for each day that includes cognitive, social, musical, creative and individualized or cluster group programs throughout the day. Staff understand that engaging activity can take place during routine daily care as well as during planned and led activities. Staff engage with residents in a way that encourages fun as well as purposeful activity to minimize anxiety. Frequent snacks and hydration are offered.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

The Health and Wellness Director oversees the entire clinical needs of residents. The HWD does an initial assessment at move in to determine care needs. Then, within 30 days or sooner,the resident is reassessed to confirm or change care as needed. After that, care is reassessed as needed due to changes that are reported by nursing and caregivers.

What techniques does Charter Senior Living of Woodholme Crossing use to support memory care residents during mealtimes?

Our memory care has developed a specialized dining program. We utilize aromatherapy as part of the program to signal the beginning of meals and to stimulate appetite. Choices are offered visually to assist residents with communication challenges. Caregivers are provided training in cueing and hand over hand or hand under hand dining techniques and to encourage independence.

How does Charter Senior Living of Woodholme Crossing keep residents' families informed about their loved ones' health?

see above same as AL

Describe the neighborhood around Charter Senior Living of Woodholme Crossing. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are located on Reisterstown Road, but our building sits back and has pretty walking grounds. Traffic noise is minimal. Access to the community is very convenient from 695.

Is Charter Senior Living of Woodholme Crossing affiliated with a hospital if more care is needed?

No.

Costs for Charter Senior Living of Woodholme Crossing

Cost of Assisted Living

Starting Price

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Cost of Memory Care

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Services and Amenities of Charter Senior Living of Woodholme Crossing

Costs

Entry Fee
Fee Structure Extra: Entry Fee Cost : $2500
Assisted Living Starting At: $3650/month
Memory Care Starting At: $6500/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: Yes
Studio Apartments

General

Resident Capacity: 116
Respite Care
Minimum Age: 55
Pets: Small Pets Allowed Only

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About Charter Senior Living of Woodholme Crossing

Assisted living and memory care community with an active programming department.

What Makes Us Special

We have a wide array of activities to capture the imagination of our residents and spark familiar interests. Our dining menu is creative and can be personalized for resident preferences or dietary restrictions.

Charter Senior Living of Woodholme Crossing

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General

About Charter Senior Living of Woodholme Crossing

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