Woodholme Gardens

Marlethia

My dad is in Woodholme Gardens. Right now based on business operations, I would give them a two because I haven't been very pleased with the assistance that I've been getting from management. Unfortunately, my dad had only been there for one week, and one of the residents tested positive for Covid. They've actually been shut down for basically two weeks. I just received a phone call today that they will be opening back up tomorrow. However, I made several calls to the assistant director requesting to get a care plan as additional assistance to find out more, since he went there on an emergency basis. It wasn't actually a place I had chosen. It was the place that was recommended to me temporarily because he's been released from the hospital. It wasn't a place that I actually selected myself. I wanted it to be acceptable, considering the fact that it was an emergency situation, but the assistance that has been provided, I just didn't feel it. If I had to rate them based on the management of things, I would rate them very low. He's been there three weeks. I've only been able to visit him one week of the three weeks that he's there. I really don't have a full overall feel for how things are going. I do know that I had purchased some curtain rod and some curtains to be placed in his room. To my knowledge, that has not been done, even after putting in a ticket request for maintenance. They do little small things like that. They do publish a calendar of activities for the entire month. I do know at least while I was visiting that they escorted my father from the memory care area down to the assisted living area to participate in the activities with the assisted living residents. I do know that when I went there, I did see residents out in the common area, and they were doing exercises or listening to music. I do know that they do involve them in activities. They do have a barbershop. They're supposed to clean the rooms, change the linen, and do laundry, but I haven't been able to get a feel of how all of that is going yet. The cost is a little bit more than what I expected to pay. We paid an additional fee because the room was entirely too small. However, when you're in memory care as opposed to assisted living, the cost of the room is different. I'm anticipating that once he's evaluated and if it's determined that he can go to the assisted living area, then he would be able to get in a room at a reasonable cost (as opposed to paying an extra thousand dollars for that same room in memory care).

Provider Response

Millicent

My father was at Woodholme Gardens. They did not have enough staff for the number of memory care residents that they had on the floor, and the limited staff that they had were not qualified to be there. They did not know how to best handle people with memory issues. The facility itself was lovely. They've got large, spacious rooms, and bathrooms, and it's well-appointed. Their meals were appropriate sustenance too, but they didn't look appetizing, and they were small portions. I missed appointments because they were unable to get my father to get onto the transportation for an appointment. I also had to reschedule appointments, because they called me to come upstairs to get my father to come down, and I always had to call and see if there's time for me to extend that appointment out because they didn't know how to talk to him. So, then they had to call the head nurse, and that takes extra time. If they had someone who knew how to encourage their residents to get on transport, they should have done that ahead of time. I liked the exercise classes that they had and the dancing was fine, but they advertised a lot more than I think they were actually doing. One of the other problems I had with them was that they requested activewear for the residents, which kind of took away their sense of themselves. My father's always been a collared shirt and slacks guy, and they had him in sweatpants and a sweatshirt, but what that baggy clothing did was it masked weight loss. They did not communicate to us at all that my father was not eating properly. He has a high metabolism and we were unable to see the significant weight loss because of the baggy clothing. It wasn't until he ended up in the hospital for dehydration for the second time that we noticed in that hospital gown how slender he was. It was a significant weight loss on an already slender man. If my cousin and my aunt had not gone to visit him and seen that he had cracked lips and his tongue was white, he would no longer be with us. Lastly, if you send clothing for your loved ones, know that they wash it all. He had an extensive wardrobe of suits in every color, because that's what he wore, but when we sent those out to them, they put them in the washing machine and the dryer and ruined every suit. So, families have to make sure to take care of their dry cleaning, because they don't even warn you about it. They just do it.

Provider Response

Lavern

I was very pleased with Woodholme Gardens in Pikesville. They showed us around assisted living and memory care and we were impressed with all of it. I'm supposed to be putting down a $1500 deposit next month for them to hold a room for us. If they can deal with mom not being able to stand and if I provide the lifts and whatever she needs, then I would really still want for her to go there because everyone there has been fully vaccinated. They don't play when it comes to this virus so we were very impressed with that. Everyone wears masks when they are around the residents. I'm going to talk to the sales director because I'm still interested if they will accept her. I don't think they have lifts so if it's required for my mom, I'd have to provide it. I don't have an issue with that. The facility is extremely clean and the staff members were extremely friendly and accommodating. I didn't get a chance to look at the menu but they have a chef there that would provide you with whatever you like. I was also impressed with the fact that they have a closed area that's all windows where families can come in and have birthday parties, holiday dinners, and things like that within that close area. It's a glass-enclosed area. The chef will provide the meals or the family could bring in the meals that they want.

Provider Response

Gail

I saw Woodholme Gardens. The location was very good for me. The rooms were OK; they looked nice, and looked big enough to put my mother's furniture inside. The dining area was great, and everything was set up nice. I was very pleased with them. The staff was very helpful and very pleasant. The menus I saw were fine.

Provider Response

Andy

Woodholme Gardens was a little bit older, but it was very nice. We saw a lot of tenants walking in and out and lots of the nursing care making their rounds. The staff was great, very knowledgeable and showed us around. The studio was a little bit on the small side, but it had a nice little view out the window and it was pretty basic. They had a cafeteria, a library, and common community rooms where tenants would gather and get together for playing games and cards.

Provider Response

Eris

Woodholme Gardens was a better facility, and the staff knew me and my mother, but the room sizes were too small for what I wanted. The price was reasonable.

Laura

When we walked into Woodholme Gardens there were things on the floor and some of their people walked by and did not pick them up. The person at the desk was on the phone and she kept her eyes down and didn't look at us. When we went up to the floors, it smelled like urine so bad. That is a horrible place. The only person that was nice to us was the person who was trying to sell it to us. They need to improve their staff. They had all these people out in the hallway in chairs. It was a little cheaper, but it's not worth the money.

Provider Response

Joanna535043

Woodholme Gardens was a beautiful place. They were very friendly. There seemed to be a lot that the residents could do, like brain games and people who came in to do different activities with them.

Laverne375334

Woodholme Gardens is a very nice place, and they have the continuity of care although we do have some concerns about the size of their rooms.

Cheryl308276

Woodholme Gardens didn’t have enough aides and because of that, they let my husband fell and now he is confined to a wheelchair for the rest of his life. The facilities were OK. But it is the care level. My husband was in a room by himself. They said it was an unwitnessed fall, but my husband told me that they pushed him. My husband has Alzheimer’s. He walked into the facility one day and five days later, he was taken out in an ambulance. I feel very angry about what Woodholme Gardens did to my husband.

Donna285313

We’ve placed my spouse at Woodholme Gardens. I believe that it was a good fit for him. Just on the initial visit, everything was good. The rooms are nice. They have a chef, so I hope that the food is far better than where he was.

A.1

When my relative first moved to Woodholme Gardens, it was very nice, but it changed hands. The chef that was very good left, so they brought in someone else and went through several administrative changes. As far as I know, they are still undergoing more changes. By the time I moved my relative out of there, it was in a state of flux. I wasn’t happy with them at all anymore.

Provider Response

Rikki2

Woodholme Gardens has nice décor. They told me that my mother would go on field trips, but she's never gone on a single field trip. They have terra yoga, play bingo, and have a book club, but if you're in a wheelchair and you couldn't take yourself there, it's pointless. I go there quite often for dinner and sometimes for lunch and ate there twice; some food is cooked but a lot is processed and from a package. They are understaffed and have the caregivers serving the food instead of the food servers, which I thought was not very hygienic because they could have taken someone to the bathroom then went down to the dining room to serve the food. It was understaffed at dinner, and so I asked them what happens if they were serving the food when someone was choking? It was odd. The other issue that I had with them was they have a courtyard in the back, but it wasn't really wheelchair accessible, so if you're like my mom, you couldn't go out there on your own. Then there was only one place, which was in front of the door, that was wheelchair accessible. What would you do if there's a fire and have to exit out the back door in a wheelchair? They need to increase their accessibility for people in wheelchairs and improve on their staffing and the management.

Caring86229050

Woodholme Gardens is the place I have my wife in. It seems like a really nice and clean place. It seems like they are taking good care of my wife. The staff seems also pretty good to me. I've seen the food, and it was good. My wife has severe dementia, so she is not able to participate in their activities.