Cedarhurst of Owensboro

SR

My mother was there for about a year. Just within a year they raised the rent 750.00 etc a month and she was already paying outrageous fees. I asked for a detail list of where all the charges were going and was not provided one. The last week she was there they did not give her a bath. That was 7 days without a bath. Would you go 7 days without a bath, I don't believe so. Times as i was there, i would see staff sitting at a table on their phones instead of attending to patients. There were many people i liked but some that could care less. The cleaning in the rooms was also bad. We have moved her to new place. It's amazing the difference. My mom looks much cleaner, her room is definitely cleaner. Oh and About 1150.00 cheaper a month. Like i said there was some people i really liked but most of the staff was lazy . My mom moved out in Dec. there was a charge on my moms account in janaury for medicine for which she was not there. I have been waiting a week to hear from someone . Just my thoughts.

John PM

I have a family member who lives at Cedarhurst. All of our interactions with the staff there have been good. Staff goes above and beyond to take care of her. Anything we have ever asked about, they were quick to look into it for us. You can tell that the staff genuinely cares about her. Facility is beautiful, clean, apartment size is good. Would not want her anywhere else!

Alz Care Giver

Sales team told us all the right things. Staff did not deliver. The RAs were kind, but had no direction. LO would go weeks without a shower and all day without a briefs change. Soiled depends left in restroom all day, sometimes on the back of the toilet. Put to bed on mattress with no protector, sheets, etc. Bran new mattress ruined. Price increased more than $2500 per month in just 16 months. Care plan not implemented. When asked for copy of implementation of care plan, we’re told we’d have to pay extra. Said we’d pay extra and still never received. We moved our LO to much better place.

LO Caregiver

We were told our LO would have all needs taken care of so we could enjoy quality time. They never showered our LO. She would often be in soiled briefs for hours. Soiled briefs were left in the room - sometimes in the trashcan, sometimes on the back of the toilet. Mattress protectors were supplied by us but often not used. Brand new mattress ruined and LO was sometimes placed directly on mattress with no sheets. Do not believe what the sales people tell you. Care plans are not implemented. There are several wonderful RAs there, but the staff constantly turns over and management is terrible. So sad that such a beautiful facility with such poor regard for memory care residents.

Voice For Resident

I do not recommend Cedarhurst Of Owensboro’s Memory Care facility. We had problems from day one, and it was a constant battle for over a year to try and get them to take the proper care of our loved one. I could write a book, but I will leave it at that. The staff were loving and caring and never mistreated our loved one, they just were not experienced or trained well enough to get the needs taken care of on a daily basis. Some of the things that were neglected they did not need training for, one example: putting our loved one to bed on a bare mattress when there were clean sheets in the drawer beside the bed. Management is terrible and what you are sold on you do not get, even though you pay for it. Within 18 months there was a price increase of over two thousand per month. The best day at Cedarhurst was the day we moved our loved one out. The new place we found is a God send!

Douglas

I went to Cedarhurst of Owensboro. We visited with Andrea, the customer relations person, and she was very nice. They offer memory care, and they are licensed as a personal care facility. They offer two lower levels of service with some memory care for an extra charge if they need just verbal prompting. Their base price is about $4050 a month. Level one care is only if they need some verbal prompting. Level two is if they need a little bit more hands-on. Their memory care unit is a separate, isolated unit, and that's extra, which is a little pricier. The facility was extremely nice and brand new. The craft room and the meeting rooms were all very well appointed. The dining facility was one of the nicest features. It was restaurant style and they are soon going to a complete ala carte, meaning you order when you go in like a restaurant and they prepare your food to order. That is included in the rent. Meds are given by someone professionally, and that's an extra $250 a month charge, and my mother would need that. They have someone who does the med administration there, but it's not necessarily a nursing home. The apartments were generally one-bedroom and a small living room with a balcony. They're all ground level. They had a walk-in shower and an interior hallway. Even though it's brand new, the price gave you a lot of value because you get your own little apartment, and food is included. They have an activities calendar also with morning devotional and prayer and things like that. They generally have crafts and a happy hour in the afternoon. It's very nice. Since it's new, there's not a lot of landscaping, but the interior courtyard is completely enclosed and safe. They have flower beds there and they do little potting projects. There's not a lot of vegetation yet. It's new construction, but it's very well done. They have a big electric piano in the dining facility and a big coffee bar, probably 20 feet wide. People can sit and have coffee and things during happy hour in the big atrium area. They have a beauty salon and somebody comes in once or twice a week for that.