Cedarhurst of Owensboro

Unhappy

Three words to describe CedarHurst: IT’S A MIRAGE. Do your best to look past the staged facility. It does show well. However, once a resident, you start to see the things that matter. We put our loved one in the Memory Care unit. I think the bulk of the problems stem from poor staffing, poor training of the staff, and mis-management by those in charge. With the exception of a few, the staff members were not engaged. When you go there after the normal hours, you see a lot. They sat a lot, looked at their phones, and would ask me to handle getting my loved one to bed. In addition, the room and bathroom were almost always dirty. We had ants! Multiple times I stripped the bed as the bedding was dirty. Multiple times they didn't have a mattress pad (we provided) on the bed. The food our loved one ate was consistently cool even though the staff was right there to serve it. And our biggest pet peeve was that our loved one lacked proper BASIC hygiene. Don't go there. You can do better.

SR

My mother was there for about a year. Just within a year they raised the rent 750.00 etc a month and she was already paying outrageous fees. I asked for a detail list of where all the charges were going and was not provided one. The last week she was there they did not give her a bath. That was 7 days without a bath. Would you go 7 days without a bath, I don't believe so. Times as i was there, i would see staff sitting at a table on their phones instead of attending to patients. There were many people i liked but some that could care less. The cleaning in the rooms was also bad. We have moved her to new place. It's amazing the difference. My mom looks much cleaner, her room is definitely cleaner. Oh and About 1150.00 cheaper a month. Like i said there was some people i really liked but most of the staff was lazy . My mom moved out in Dec. there was a charge on my moms account in janaury for medicine for which she was not there. I have been waiting a week to hear from someone . Just my thoughts.

John PM

I have a family member who lives at Cedarhurst. All of our interactions with the staff there have been good. Staff goes above and beyond to take care of her. Anything we have ever asked about, they were quick to look into it for us. You can tell that the staff genuinely cares about her. Facility is beautiful, clean, apartment size is good. Would not want her anywhere else!

Alz Care Giver

Sales team told us all the right things. Staff did not deliver. The RAs were kind, but had no direction. LO would go weeks without a shower and all day without a briefs change. Soiled depends left in restroom all day, sometimes on the back of the toilet. Put to bed on mattress with no protector, sheets, etc. Bran new mattress ruined. Price increased more than $2500 per month in just 16 months. Care plan not implemented. When asked for copy of implementation of care plan, we’re told we’d have to pay extra. Said we’d pay extra and still never received. We moved our LO to much better place.

LO Caregiver

We were told our LO would have all needs taken care of so we could enjoy quality time. They never showered our LO. She would often be in soiled briefs for hours. Soiled briefs were left in the room - sometimes in the trashcan, sometimes on the back of the toilet. Mattress protectors were supplied by us but often not used. Brand new mattress ruined and LO was sometimes placed directly on mattress with no sheets. Do not believe what the sales people tell you. Care plans are not implemented. There are several wonderful RAs there, but the staff constantly turns over and management is terrible. So sad that such a beautiful facility with such poor regard for memory care residents.

Voice For Resident

I do not recommend Cedarhurst Of Owensboro’s Memory Care facility. We had problems from day one, and it was a constant battle for over a year to try and get them to take the proper care of our loved one. I could write a book, but I will leave it at that. The staff were loving and caring and never mistreated our loved one, they just were not experienced or trained well enough to get the needs taken care of on a daily basis. Some of the things that were neglected they did not need training for, one example: putting our loved one to bed on a bare mattress when there were clean sheets in the drawer beside the bed. Management is terrible and what you are sold on you do not get, even though you pay for it. Within 18 months there was a price increase of over two thousand per month. The best day at Cedarhurst was the day we moved our loved one out. The new place we found is a God send!