Victory Centre of Vernon Hills

Laurence

Victory Centre of Vernon Hills was good. I liked the facility. I liked the people. What I liked least is the distance from 60022. It's a little far, which is 17 miles. The staff was very good. I saw the dining room, that's all. What happened was they called me back after interviewing my wife and said she was not a fit. I was disappointed.

Sheri

I loved Victory Centre of Vernon Hills. I wanted to live there. The woman who gave me the tour told me that I would be able to move in either May 1st or June 1st, so I got to packing and was excited about the prospect and so forth. And then so I called and said we're getting to May 1st, and what's the deal? Am I supposed to be ready to move? And they told me that the woman who had given me that tour was no longer with the company and that they didn't know where she came up with May or June 1st because their waiting list is 12 to 18 months, and that upset me. I tried contacting the executive director and she was not responsive. I asked if there was any way we could work around that requirement since they had promised me something they couldn't deliver, and basically, the answer was 'No, leave me alone.' So I left with a really bad taste in my mouth, and I'm so sad about it because I would still love to live there. But they treated me very badly and didn't even have the courtesy to apologize and speak to me about it via e-mail. The studios are small as you would expect. It was a nice facility, and I could see myself living there happily. The staff who gave me the tour was very misinformed and told me things that weren't true. They have several places to eat and they're all very clean. The people there were very friendly and seemed happy to be there. I saw their library, which was nice. I saw their activities calendar, and it was impressive.

Kathy

We went to Victory Centre of Vernon Hills. The community was very convenient to where we live. It was clean. The staff was friendly and very professional. We were very pleased with the facility. They said that my aunt would be a good fit there, so we put that on our list. The rooms were typically sized. They had the kitchenette in there. I know there was a big window for natural light. It looked very clean and well-kept. The amenities were pretty typical. They had podiatrists, audiologists, a doctor coming in, and nurses on staff. They had all kinds of activities, bingo, puzzles, artwork, and things like that going on. The residents seemed happy and relaxed. The dining area was a good area with large tables spread apart.

Lois Z

My mother has been at Victory Center for 6 months and I can't say enough good things about them. The atmosphere is very welcoming and the staff is caring and compassionate. My mother has lived with me for over 30 years and, as a working professional, I have a great deal of comfort knowing that she is in a safe environment. She likes the residents and the food and tells me that she is very comfortable.

Janet K

I've had a very positive experience with Victory. The personnel have been both responsive and eager to meet my aunt's needs. She has had only good experiences with the nursing staff, the admin people, the front desk, the beauty shop, and the cleaning and maintence personnel. She has even started to join in some of the on-site activities, which range from educational type activities to entertainment and social events. She hasn't yet taken any of the many trips that are available, but I'm hopeful that she will. She likes her studio apartment and, generally speaking, likes the food. Not an easy approval since she was a restaurant owner.

Don446377

Victory Centre of Vernon Hills doesn't have a meal program. The person who toured us around was OK. The rooms were not as large. It's OK for what they offer, but it wasn't for us.