StoryPoint Libertyville

Sharong

Rooms are like condos and perfect for the living style. Housekeeping keeps everything spotless and respects all the personal items. Privacy is respected and assistance is always available. So many activities and gatherings that decisions on when to nap have to be made. Having a salon for hair and nails is wonderful as residents do not have to leave the building and gives them independence. Caregivers will walk, talk and never rush residents so they feel positive and valued. Doctors come in so a pedicure from your own recliner was amazing for mom. Chef and staff interact constantly and he teaches residents cooking skills they can all do in some form. From making bracelets to painting we treasure all of mom's creations. Many nice gathering places and beautiful nature from every window. I truly find StoryPoint a gift and am forever grateful for the care of my mother and myself. They understand what a daughter goes through watching her mother decline and lose independence.

Provider Response

Reviewer#RD0730e

My loved one lives at Story Point Libertyville. Food is fair. I am not impressed with them. The facility is nice and clean, but my understanding is that they're filling it to capacity. It used to be very moveable, but it seems like it's getting overcrowded. The turnover of the staff is ridiculous. It's crazy. In the one year that she's lived there, they've had four bus drivers who keep quitting, and they had three executive directors. It's too much turnover. The staff members are very nice, but they're just not happy there, so they leave all the time. They have activities. They do bingo, gardening, exercise, and Tai Chi. They have many activities. Overall, I would like to suggest that the onsite care staff could be a little friendlier.

Provider Response

Doug

My mother was at StoryPoint Libertyville in the independent living apartment. It was a newly remodeled facility, so it was very clean and well-maintained. It was a nice community. However, they went through three executive directors in the 18 months my mother was there and that concerned me. The staff were okay, but I wouldn't describe them as going in or out of the way to do anything. They have a third-party service that I think pretty much takes the brunt of all the stuff going on in the place and taking care of residents. They have gone through two or three chefs in the time we were there, and I would argue that it has gotten worse with every change. I ate there once with my mother, and it was not good. My mother's apartment was very nice. It was remodeled just before she moved in. It's tall ceilings. She had a unit with a bay window, so it was very well-lit. So the apartment itself was very nice. For activities, they didn't do a lot during what I would call the workdays. They had some evening activities, but not a lot, I think maybe at least once a week. They're more casual events, not necessarily well organized. It was newly remodeled, but even in the 18 months, they were struggling to keep up. They need to work harder at engaging their residents. They didn't do a lot to engage my mother. For example, if she doesn't show up to an activity, nobody goes down and knocks on her door and says, 'You're going to come to join us?' They appointed some resident ambassadors who pretty much didn't do much more than any of that type of stuff either. They just kind of went to the activity, and if you were to come and visit, they might be one to show you around, but they don't do a lot to engage their independent living residents.

Provider Response

Camille

I filled out papers for a waitlist at StoryPoint Libertyville. Everyone that I met there was friendly. I liked the look of the apartment. What I didn't like about it is that not all of their kitchens were updated to stainless steel. They still had many that were older white appliances. The staff I dealt with was open and easy to speak with. They sent me a schedule of activities and invited me to come back and have a meal there so I can participate and get a feel of how it is to interact with the other residents there.

Provider Response

ReviewerFC122922B

The residents at StoryPoint Libertyville appear to be active. I would consider moving my dad there. The staff during the tour was extremely responsive. They had a salon and a fitness center. What I liked about it was a lot of the activities were kind of right out in the open, right when you walk in the facility. You see people engaged at a table and playing cards. That was something that was very visible and easy to witness, very easy to see once you step into the facility. The facade was very good.

Donna

I went to StoryPoint Libertyville. The facility was very nice. The staff was amazing and very welcoming. The value for money was about the same as with the other place. In their unit, they had a washer and dryer and a dishwasher, which is huge. They have a nice courtyard and a nice room where they have activities. They had bands there. It's very nice. The staff were very attentive when we came in. It's near hospitals, restaurants, and shopping.

Edna W's daughter

Mom has a lovely room with a great view. She is well taken care of and the staff seems to genuinely care. Even though there are many activities, she chooses not to participate and is very happy in her room. They make sure that she has her meals, medications and take care of her cleaning. She prefers to be at ‘home’ at Story Point because that’s where she is most comfortable. Caretakers and nurses are all concerned and caring.

TinyTot

There are so many activities to choose from, the residents are kind, the facility is clean and welcoming. Bingo is a favorite. They also have theme weeks or theme nights which really break up the monotony.

Caryn R

My mother has been a resident in assisted living at StoryPoint for approximately 8 months and I am extremely pleased with the care she has been receiving. This past Winter much of her time was spent in the hospital or in different rehab facilities. We were able to witness positive and negative issues with these places. She would text me daily when someone was too rough with her or was not pleasant. She has not texted me any negative comments since being at StoryPoint. The management and dining staff have been extremely helpful and flexible offering meals that agree with the doctor’s orders. There is no perfect place for my mother, due to her medical needs and situation but StoryPoint comes extremely close. She is always clean and very happy, I am not greeted with an unpleasant smell when entering and the building is always spotless. There are always residents sitting in public areas talking to each other no matter the time of day. Although this was a tough decision to make, I am confident we made the right decision picking StoryPoint for this chapter in her life. I highly recommend it if you are looking

Mark Mason

StoryPoint Libertyville is a very caring community. They make sure each individual is treated with dignity and respect. They have created a caring culture among the residents. They offer a wide variety of activities for people to participate in. This social interaction has been very beneficial for my mom. The rooms have been recently redone and provide a safe and home like feel.

Tink1958

The staff is so kind. The new owners have made so many wonderful upgrades. They had quite a bit to do. All is not finished but h they are working diligently to get it done. One of the best things about Storytime is how hard they do with whatever may come up. Just remember nothing is perfect, it’s hard to find people who try. They have many ! The apartments are all updated and very spacious. They have so many extra activities and amenities. To many to list.

LKHORTON

The staff are all friendly, caring and responsive. I am very happy and relieved that my dad is living in such a nice place! Thank you!!

James

StoryPoint Libertyville was beautiful. It's a really impressive facility, but the memory care section was poor. It was like an afterthought. I didn't like it at all. The facility itself was very attractive and very large; but as far as the memory care section, I was very disappointed. It was like they shut it off in a little area by themselves. The dining area and the little meeting room were dingy, and they were really pushy in trying to promote the place. Though the price was right and they made an offer that would have been very favorable, I just wouldn't want to go there. The staff was good, but they're still wearing masks too. You got to sign in on a computer. The people behind the desk were still wearing masks, and this was after everybody else had eliminated the masks.

Provider Response

Evelyn

I'm in StoryPoint Libertyville and I think it's a beautiful facility. They have a lot of activities, and now that we're coming out of the COVID, you can do more things. The food is fantastic, it's just delicious. I have a studio, it's nice and roomy, and it's big. I have a refrigerator, a kitchenette, two closets, and a lot of furniture in here, and I have a dog. They have a happy hour, there's a choir, and they go on scenic drives on Sunday, they have trips to the stores around here since there are a lot of those in the area. They have al kinds of table games and card games, there's a beautiful billiards room, and they're also redoing it, there's bingo, a walking club, rummy, there's pizza parties, and a lot of things. They're not doing it right now because of COVID, but they do painting projects and things like that. There's a stitching class, there's all kinds of things including exercise classes, they share travelling tips, and videos, and they show movies that you can watch in the room or in the day room where they show the movie. The facility is beautiful; everybody that visits here would say that this is a beautiful place. The value for the money is fantastic.

LCAndrews

The staff of StoryPoint is its outstanding feature. They are genuinely caring and compassionate -- and upbeat and friendly. The activity staff is especially strong, encouraging and assisting Memory Care residents to take part in daily activities ranging from exercise, movie gatherings and even "Happy Hour". Residents are stimulated and enjoy companionship on whatever level they can. StoryPoint offers residents and families peace of mind at thie very difficult stage of life.

Wendysman66

The staff here are very knowledgeable about each resident.The rooms are very comfortable with. a washer and dryer .The food is great they have different selections each day. They have a bus for shopping.

Ann

The location was very nice. I would be going there if it were a little closer to my house. Everything was very clean and neat. It smelled good. The person who I met was extremely helpful in the process and the different levels of care. The staff was very friendly. The rooms were very nice compared to other locations. I found the room to be very clean and updated. I saw a list of activities going on. I thought the common areas were very nice.

margitta207280

It was my second choice. The salesperson that I talked to was very good. We had lunch there, it was very open, and I liked the plan of the rooms as well. It was a nice situation, and it was nicely laid out. It has all of the various stores all the way around, and you could go to any store that you want to go to since they are close by.

Christine285755

It would have been our second choice. We tried one meal that was very good. We saw a spacious one-bedroom room. The grounds were very pretty and had lots of trees. It had independent living all the way to memory care and different activities and outings. It seemed like their activities would have been good. This place was clean. The staff all seemed very friendly. However, my dad was turned off because the person who was presenting it said they served alcohol weekly. My dad is not that much of a drinker, so the way that she was talking about it turned him off. The other people we met were friendly.

Deb644728

My tour was fine. The staff was very knowledgeable and gave us a lot of information. The rooms had a washer and dryer, which was a plus. The rooms and kitchens were just the right size, and the food was very good. The people were all happy and talking.

Dawn417156

The woman who took us on a tour was unbelievably kind, very positive, and very nice. Their amenities are not as high-end, they have cookies and cheese in the afternoon, and they're dog friendly.

Dee437674

It was very good. The staff was friendly and accommodating. The rooms looked very clean. The kitchens and living rooms were small, but the bedroom and bathrooms were very nice. The residents looked good considering their age. They looked pretty good. We had lunch, and we had a tour; and the food was OK.

Marian681842

It was very friendly, very comfortable, and had great storage space. They were very helpful and good at answering questions and taking us around. I liked the woman that talked to us the most; her name was Karen. I think we are going to like it there. They had extra large closets. My goodness, you could put a small office in there.

Jim120241250

It was a nice place. They have a variety of bedrooms to choose from. The staff were nice. They have an activity room where the residents play board games and card games. Their dining area is beautiful and comfortable.

Christine116983350

It is very pretty. The staff was very welcoming. The layout was less attractive, but I understand they were doing some renovation when we visited. The renovated rooms were very attractive.