Sun Terrace Health Care Center

Gary

We've decided to keep my dad at Sun Terrace Health Care Center. It's 24-hour care, which is what he needs. All the doctors that he deals with are on staff there. They rotate through there. So everybody he's seen, he's seen them before. It's clean, and they seem to be very efficient people. However, I would like the administrative staff to be more responsive and do what you ask them in a better way. You ask them something and it takes them forever to get back to you. The upkeep of the place is good. There's a library and a rehab, which is the big thing. There is a little courtyard where they walk people around in wheelchairs.

Kate Lawson

My mom was in for rehab recently. I found the facility very clean, the staff friendly and therapy did a good job with her getting her back to her baseline. We had some communication issues at discharge with social services. A big shout out to those hard -working CNAs and nurses who stopped what they were doing to get what we asked for. A special thanks to Tonya and Cassie who treated my mom like their own family.

threeC.s

My husband was there recently, the facility was clean a a pleasant atmosphere, The staff members were very helpful and friendly, nurse Julie was especially nice and seemed to be very knowledgeable she answered our questions. A special “thank you” to Matt in admissions to he was a tremendous help getting all the necessary paperwork in order and processed, he made it very easy for us to get Everything coordinated and completed in time. My son visited several times and was pleased withthe treatment his dad received. Our only issue was when ready to leave most of his clothes were misSing, I’m hopeful they will be returned.

Nightmarish

Although the facility itself is clean, rehab is supposed to make a patient better not worse. My Mom was in independent living prior, she took a bad fall & was in rehab for 3 months (should have been 1) & in that time she was "supposed" to be getting back to herself, he lost 20lbs, she can't stand, walk, or go to the bathroom herself. ALL her clothes were missing, 2 pairs of glasses & her dentures. Good luck trying to reach someone, let alone the patient. Went to visit one day, she was in the therapy room & as I waited in her room I noticed dried up feces in her bed. Needless to say, we got her out as soon as we could & she is now getting the proper care she desperately needed.

s b

Confidence and just regular contact is important. My father may have an issue after talking to him earlier. Now going on 2 hours plus 7-9pm EST of no one at any main line picking up the phone. This is beyond unacceptable and not even having an operator. Never dealt with anything like this.

CSParent

We have been dealing with Sun Terrace for several years now. The therapy team is excellent. However anything beyond that is horrible! From the treatment of the patients to dealing with the family this facility is HORRIBLE. Save your loved ones from indignant care, horrible sores, and basic elder abuse. Due to COVID that they couldn't control among their staff no one was permitted in to see just how horrible the care is at the Terrace. It wasn't until our loved one died that we were able to get into the facility to see the truth. This has been ongoing - prior to COVID, but we were always assured that there would be a management change- Sadly, in Sun City it's one of the only places around.