The Dementia/Alzheimer's wing was lacking in staff to resident ratio. Thankfully the Hospice nurse kept an eye out for my Mom. Last year there was always a turnover in directors, accountants and staff. Maintenance was lacking. The one time I asked for transportation to take her to doctor they failed to arrange it. She had a missed diagnosed rash for 4 months which was only properly diagnosed once we moved her to a different facility. It was Scabies. The staff did not seem trained in how to take care of Alzheimer's people. Rooms were fine and the Activities Director did her best to engage the residents. The rest of the Assisted Living part seemed to be run much better but I don't recommend it for Alzheimer's people.
Sun City Senior Living
Offers Assisted Living
21 Reviews
3855 Upper Creek Dr, Sun City, FL 33573
Call
(844) 325-8230
PROMOTION!
40 days
Sizzling Summer Specials! Assisted Living Studio Rooms $2495* Memory Care Companion Rooms $3,000* Memory Care Studio Apartments $4200* Must move in or take financial possession by 8/31/2018. Can not be combined with any other special/incentive
Reviews of Sun City Senior Living
Assisted Living Reviews for Sun City Senior Living
July 17, 2018
I am a friend or relative of a current/past resident
June 18, 2018
I visited this facility
I walked up to the building and the residents were on the front porch with nice light music and a young lady passing out lemonade. Inside, there were happy smiling residents, staff every where and interacting with the residents. I had lunch that day with my friend and the food was fantastic. The new Executive Dir. introduced herself, and she was very kind and personable. I over heard a resident telling her, that she was doing a good job and they could see the difference. I don't really take the time to write a review, but I just had to share my experience with Sun City Senior Living. My friend has been there for over 3 years, and is just as happy as can be. Great Place...
Provider Response
Thank you for your kind review; we are happy to pass along your comments to the team here at Sun City Senior Living! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
May 02, 2018
I visited this facility
Very pleasant atmosphere. Has a lot to offer
Provider Response
Thank you for your kind words and this wonderful review!
November 19, 2016
I visited this facility
Pacifica Senior Living Sun City was very nice. What I didn’t like was the small size of the microwave and the refrigerator that they had. You couldn’t really fit a lot in. As for the microwave, I would say about the only thing you could do is put a small container or a cup in there to heat stuff up. It was really tiny.
It was the only place where I did see a lot of activity. They had a very active group in crafts. The residents all seemed congenial. It’s a really nice atmosphere.
Provider Response
Thank you for leaving this detailed review about your experience with our community. We appreciate it and we are happy to see you left a 5 star positive review. We look forward to seeing you again.
May 22, 2016
I visited this facility
A family member is currently at Pacifica Senior Living Sun City. What I like about it is that they have a lot of open areas where people could go outside and get cool breezes to breath fresh air. The comfort of their gathering areas inside was exceptional. Their meals were good. The staff is very good as well. They do different activities, like playing bingo every day, art classes, jigsaw puzzles, and a lot of entertainers who come in to entertain the residents.
Provider Response
Hi Donald~ thank you for your positive review. We are so happy to hear that you are happy with our community. We appreciate you sharing and look forward to seeing you again soon!
May 10, 2016
I visited this facility
The staff of Pacifica Senior Living was very caring. It was expensive, though, so I couldn’t afford it. The community was extremely nice. The people were nice, ready to show me around, and extremely helpful. They have been telling me what has been going on. They showed me the spotless dining room where they serve breakfast, lunch, and dinner. They had pet therapy, brain games, arts and crafts, bingo, and a walking club. They had everything, so that was very nice.
Provider Response
Hi Margaret, Thank you for your positive 5 star review! We appreciate the kind words and agree with you! We are very proud of our community and the level of care we provide! We have a great staff and genuinely care for all our residents,and community. We have done a comprehensive senior living study and found that our rates are right in line with the competitors. In fact, we are a better value with more programs and options. If you have any other questions or comments, please reach out to us.
April 23, 2016
I visited this facility
I thought Pacifica was very nice, open, and clean. Tthere wasn’t anything I didn’t like about it. Everybody was friendly and walking around. There were a lot of activities.
Provider Response
Thank you for your positive review! We appreciate the kind words and agree with you!
February 15, 2016
I visited this facility
It was a very rushed situation. We had to do something quickly, so we found Pacifica in Sun City. I’m not sure if it’s the final place, but it’s where my mother is right now, and they’ve been very good and helpful. Initially, when I was in a bind to find someplace, I went to them and they reached out and helped me through a not-so-pleasant process of getting her from the hospital into a facility, so they have been very helpful. It’s very nice and it looks freshly remodeled. The surroundings are nice, and they have courtyards. My mother is in memory care, so it’s just a studio, but it’s roomy, adequate, and nice. They have quite a few activities. On Sundays, they have one or two worship possibilities, and entertainers, singers, and exercises for the seniors. I think they have a truly well-rounded program.
Provider Response
Thank you for your positive review! We are very proud of our community and the exceptional level of care we provide. We do have a great staff and we are glad that we were able to be with you through the difficult transition with your mother. We are here to help and know how difficult the process can be. Please feel free to reach out to us with any and all questions. By the way, did you know that we have a Facebook page with pictures of the interesting activities our residents are engaged in? (The link to the Facebook page is on our website). It is a nice way for families to be involved daily and see what their loved ones are up to here!
December 29, 2015
I visited this facility
I went to Sun City Senior Living (Pacifica Senior Living Sun City). They gave me the walk through and some materials to look because that was my first walk through to get an idea of the costs of things around and to see what the best facility would be for my dad. The rooms were very nice and had various types. I was able to see everything in the facility including the common areas, the recreation areas and things like that. I saw their activities calendar and it looked like they had something almost every day, like arts and arts and things like that. With the holiday season coming up, they were all centered on Christmas. The dining area looked clean. I liked that it was not a huge place, but it had all the essential care available that my father could need. Unfortunately, he did not live long enough to do it.
Provider Response
Hi Robert, thank you for your review. We appreciated you taking the time to leave a review. We send our belated condolences on the passing of your father, we are so sorry. We thank you for your consideration.
September 17, 2015
I visited this facility
I visited this facility today with my husband. We are looking to place my Mom in an assisted living facility. I was amazed at how comfortable the entire living facility is and how the residence are all so happy. When you open the door to go in its like a ray of sunshine so clean and spacious and well lite, everyone seemed so happy. I realize you can't please everyone but I really don't know what else could be done to try to please all. I did not see one resident that appeared unhappy. The smell of the facility is awesome. No bad odors at all. To me this is another important point no one wants to stay where there is a nasty odor. So far this is the place for my Mom working out the details will take a little time but getting her into this facility will be such a relief for our family. People all assisted living and memory care is expensive and I find this one to be right in line with all the others I have looked into. By the way Donna the director is so sweet and helpful nothing bad to say about her. I watched her greet residents as she was giving us the tour never missing one. Just a quick hello how are you doing sort of thing she didn't have to do that as she was giving us a tour but she cares so much for these people and it shows.
Provider Response
Thank you so much for your positive review! We are very proud of our community and memory care program. We have a great staff and genuinely care for all our residents. We have a fantastic Executive Director who fosters an atmosphere of acceptance and warmth. She and the outstanding staff genuinely care for all our residents, and their families.
June 17, 2015
I am a friend or relative of resident
From the moment I walked in the door with my mom and my husband, I was impressed! There was an "at home" feeling, along with seeing residents sitting out on the front porch, and in the main entry to the building.
We were taken on a tour of the community, and introduced to the director of the community, nursing and even the maintenance manager. One thing that my husband and I were impressed with was we were encouraged to sit and talk to the current residents, and the feedback we got was what we needed to hear. You can't make everyone happy, but the large majority of them loved living here. Even one resident came back from another location in Sun City because she loved it here and felt it was her home.
We placed mom here, and I couldn't be happier with the choice. Coming from a medical family background, I'm quite happy that we get contacted on a regular basis about anything that might come up with mom and her medical care. I'm there several times a week, and her room and bathroom are always clean, and I have to admit, I will join mom for meals now and then, and have been quite impressed. She's been there for quite some time now, and I'm still just as happy as I was back when we first brought her here.
The only thing I would recommend as a change, is some of the happy hour entertainment on Friday's needs to go (get better groups). They had a great group there this past Friday, and it was fun to see the residents up and dancing! No matter what my viewpoint, the residents seem to love their happy hour time, and I never see less than 30 people there. I'd like to commend the staff for making this feel like home to my mom!
Provider Response
Thank you for your positive review!
May 26, 2015
I visited this facility
The rooms at Sun City looked very clean and very livable. They would go to Walmart, they go out to eat, and if you are able, they have everything like you can go to baseball games and stuff. They did offer, but we didn't eat there, and they showed us the menu. It was a good menu, and I think they had ehat was going to be served up for either three days or five days.
April 22, 2015
I am a friend or relative of resident
I placed my mother here in Feb. and moved her out in March. I wish I had checkd the reviews before We paid out all of the money for two months and Pacifica is still taking. The staff is very lazy and will help if someone is watching. Her room was not clean and the bathroom was worse. I was told if I wanted extra cleaning like taking the trash out , changing the sheets were could pay extra. I find she was given incorrect medication which was confirmed by her doctor. Anyone wanting to find a place safe and clean for a loved one DON.'T place them in this facility.
January 06, 2015
I visited this facility
The rooms in Sun City Senior Living are not as updated. Everything else was fine. The staff was good. I did not go as far as eat there or doing anything like that, but everything else was good. I don't have a list of the activities, but they do have lots of activities. The room is typical and average in size. Everything else was good.
July 31, 2014
I am a friend or relative of a resident
My mother-in-law is living in Sun City Senior Living. It is clean and nice. She's happy and everything she needs is there. She has a typical apartment with a couple of bedrooms, a living room, a bathroom and it's really nice. I am very happy with what she has.
April 21, 2014
I visited this facility
Sun City had individual houses and they had apartment buildings, but they were very spread out. We didn't go to the assisted living and the hospital. However, one of my friends had stayed in both of them, and she received superior care.
We toured everything, and they were very nice. The houses were spacious. They had two bedrooms with a den, a living room, a dining room, and a kitchen, plus your own garage. It is very nice and well-kept.
February 17, 2014
Other
I used this facility for daycare for spouse specifically because I was told they had hired someone to look after daycare folks each day. Twice when I went in, she was not there that day and he was placed in the dementia unit. The next time it happened I asked to be advised beforehand if that employee was not there. So again he was placed in the dementia unit which was undergoing renovation with all the associated noise etc.
When I went to get him later, the directore that that unit said "he's not here today." Need I say more? Well, yes, I do. I complained to the director of the facility; was told he was "gone and we don't have anybody in charge right now.."
November 23, 2013
Other
Has excellent program for people to try out assisted living. I was helping a neighbor help his newly widowed father.
August 14, 2013
I visited this facility
It was nice. They had a swimming pool. The staff was fine but for us Sun City was too crowded. I would recommend them to others.
June 05, 2012
I am a friend or relative of resident
My mother moved into the facility in December, since that time I have noticed a decline in the caring nature of the employees. There seems to be a problem ordering the proper amount of food for the residents. Such as, running out of orange juice, milk and jelly all in one day! I understand this once in awhile but it seems there are issues daily with "we don't have any" Mother needed ice for a bruise on her arm and was told the kitchen was closed and couldn't get any for her......really? How about applesauce for her to take her medications so she doesn't choke.....sorry, we don't have any. The elderly are picky eaters but one (1) chicken wing on a plate does not constitute a meal, there was nothing else on the plate. Really....for what it cost to live there I expect better. We were not told upon moving her in that she would only get two (2) showers per week, unless we paid for more.....really? How many of us are satisfied with 2 showers a week? I keep hoping for some good things to happen soon.
June 01, 2012
I am a friend or relative of a resident
It seems to be a decent place to live. She is cognizant and has had no complaints (she would if there were any). Yet I only give it 3 stars because it is incredibly expensive. It is my understanding her retirement has been wiped out because of her stay.The employees are attentive to her needs, as her health is degrading quickly. She seems to have plenty of activities to keep her occupied. She describes the food to be bland. I attribute this to because the elderly may not be able to handle more exotic foods; so I don't find any fault with this complaint. She has an apartment (sort of) that she lives w/ her partner of over a decade. They seem content. The apartment itself did not seem like a nursing home at all, but true semi-independant living. I do remember their being call devices located throughout in the event of an emergency. Additionally I know that if their were any issues, her immediate relatives would intervene. So all in all, I would say this has been a positive experience for her.
Questions about Sun City Senior Living
What ongoing training does the staff receive in dementia care?
Dementia care training starts at orientation and continues throughout the staffs’ tenure. Onboarding includes 26 hours of Dementia and Assisted Living care training with 3 – 5 days of hands-on training. Ongoing training is comprised of computer-based learning (8 additional hours per year); hands-on live classroom training (4 hours per year); and monthly in-service events led by the registered nurse, executive director, or a third party vendor.
Describe the overall population of assisted living residents at Sun City Senior Living. What is their average age? What are their favorite things to do?
The Residents at Sun City Senior Living enjoy a wide variety of social activities and outings.
What programs or activities does Sun City Senior Living offer to enrich residents' well-being?
Sun City Senior Living offers social, cultural and fun activities for everyone's enjoyment.
What places are near Sun City Senior Living or within walking distance for assisted living residents to enjoy?
Sun City Senior Living is located near shopping, restaurants and golf courses.
What transportation services does Sun City Senior Living offer to assisted living residents?
We provide transportation to/from doctors appointments, and resident outings.
What makes the chef or dining program at Sun City Senior Living exceptional? What kind of menu can assisted living residents expect?
Sun City Senior Livingoffers restaurant style dining in our home-like dining room setting with delicious meals prepared by our Chef.
What safety features or security measures does Sun City Senior Living offer to assisted living residents?
Sun City Senior Living provides pull cords in resident rooms for safety/security when you need it most.
How does Sun City Senior Living keep residents' families informed about their loved ones?
We offer monthly family nights and newsletters to keep families engaged and informed.
What is the care staff-to-resident ratio at Sun City Senior Living during daytime and nighttime hours?
Care Staff to Resident Ratio is based on census as well as needs, so staffing hours vary to fit the needs of the residents.
If Sun City Senior Living accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We accept dogs/cats as long as the resident can provide car to that animal.
What ongoing senior care training does the staff receive?
Staff receiving ongoing training in assisted living, dementia, fire safety, infection control, activities, etc.
How many staffers are on duty in the daytime and overnight?
During the day, our staff includes a registered nurse, a med tech, three caregivers, an activities director, and other ancillary staff, such as kitchen, maintenance, and administration personnel. Our overnight staff is comprised of a med tech, two caregivers, and a registered nurse on-call.
What safety features or security measures does Sun City Senior Living provide to protect residents who wander?
Sun City Senior Living has a secure Memory Care unit for those residents that wander.
What programs or activities does Sun City Senior Living offer to keep residents engaged? How does the staff engage residents' long-term memories?
Pacifica Senior Living offers a robust activities program staffed by an activities director and an activities assistant. Group activities including, but limited to, exercise, gardening, movies, baking, putting golf, and singing are scheduled seven days a week from 9:30am through 6:00pm. Additionally, individual one-on-one activities, such as manicures and jewelry making, are ongoing throughout the day. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with memory books. Other activities include, but are not limited to, live music, dance groups, birthday parties, dance parties, ice cream parties, and holiday parties.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident is assessed by the registered nurse every 90 days. After the resident has had his/her assessment, a care conference is scheduled with the family/Power of Attorney and resident to meet with the executive director, registered nurse, and activities director.
What techniques does Sun City Senior Living use to support memory care residents during mealtimes?
As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or a total assist with feeding.
How does Sun City Senior Living keep residents' families informed about their loved ones' health?
The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.
Describe the neighborhood around Sun City Senior Living. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Residential
Costs for Sun City Senior Living
Services and Amenities of Sun City Senior Living
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
Health services
- Pharma
Activities
- Offsite Activities
- Music
- Games
- Wii Sports
- Fitness Room
- Arts And Crafts
- Activities Extra: Friday Afternoon Happy Hour With Appetizers And Beverages Along With Entertainment Open To Our Residents And Family And Friends Of Our Residents.
Guest services
- Guests At Mealtime
General
- Pets: No Pets Allowed
Licenses
- State Licenses: 7290
Costs
About Sun City Senior Living
Welcome to Sun City Senior Living, our beautiful, safe, and friendly community of quality caregivers, well trained professionals, and most importantly, satisfied residents. Located near the greater Tampa Bar Area, Sun City Senior Living offers a full spectrum of assisted living and memory care services administered by a specifically trained, caring, and experienced staff.
We are proud of the outstanding reputation we've earned in the greater Tampa Bay Area, a reputation built on strong values, a solid work ethic and the best care and outside medical services available. At Sun City Senior Living, you will enjoy a retirement lifestyle provided in stunning settings; a lifestyle rich with services, amenities and endless possibilities.
Some of the offerings our residents enjoy:
- Several outdoor seating areas for our residents to enjoy the beautiful weather.
- Large activity room where residents can play BINGO, work puzzles, arts and crafts, a reading area, videos and DVD’s available to residents
- Computer access, with a magnifier for residents with vision problems for reading.
- We offer daycare from 9:00 AM – 5:00 PM, meals and inside the community activities included at a set fee
- Large screen TV for viewing, and Wii activity games such as Wii bowling
- Fireplace for winter and cooler evenings.
- Our memory care is a secured area with an outdoor seating area that is also secure for our memory care residents to enjoy.
- Health Services include: Contracted Pharmacy services, Monthly Podiatrist visit, Monthly Dermatology visits, Hearing and visual screening on a regular basis, and physician services on a weekly basis for residents that don’t have a primary care doctor or wish to use our in house physician services.
- Regular Pet Therapy visits
- Special Movie & popcorn events
- Resident Scavenger Hunts
- Ice cream socials
- Quarterly resident and family nights. Staff serves the residents and their family members.
- Worship services available (Catholic and non-denominational)
- Outside activities can include: sporting events, state fairs and festivals, dining out, historic sites, etc.
- And much more!
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