The Crossings at Riverview

The Crossings at Riverview was a beautiful place. I was going to take mom there for respite care because I needed some medical care myself. We discussed everything. It was very new, and the rooms were very nice. It was a little more expensive, but the tour showed me a library, a movie room, arts and crafts, and a gym. The rooms themselves were a high-end Marriott Hotel resort setting. There's a view of the river from the screened-in patio. It had gorgeous surroundings. It was set off from a very busy road, but there was an easy access red light at the entrance. It was definitely one of two of my choices. They had a 14-day minimum, but it was a very good place for respite care. Because my mother was on hospice, the hospice nurse would still be able to come there and then I would have to pay for a home health aide or home health nurse if she needed assistance with her colostomy bag. Respite care was only $175 a day. The staff showed me the entire facility. They had a beautiful outdoor patio area, and it was right on the river. It was a beautiful setting.

The Crossings at Riverview was a state-of-the-art beautiful place. It's gorgeous when you walk in. My husband was there for a short time and he broke six ribs, punctured his lung, and had pneumonia. They took x-rays and couldn't see it and never notified me. I couldn't talk to the administrator or the nurse-in-charge. There was no interface whatsoever with the front office ever. The food was mediocre. The front desk lady was very nice, but that's the only person I ever saw. The nurses did nothing for the elderly. They put him in the memory care unit, and the people around him were trying to escape, but they're given nothing to stimulate them. They took them on outings, and they had a nice gym, but nobody staffed it. They would sit around and throw a ball after dinner. The care, the food, and the staff were just nonexistent. They were really bad. There's nothing good about it. They almost killed him.

My grandmother was in the memory care portion of this facility right under a month and to say the experience has been less than satisfactory would be an understatement. Upon our initial tour of the facility we asked if the staff encourages the residents to participate in the activities that were scheduled for the day. Furthermore, we asked if one of the residents were stubborn and said no at first would they still work to get them to participate. We explained that my grandmother was notorious for not wanting to participate unless encouraged to do so a few times, we were assured that the staff would be made aware as so to get her engaged. We were sold on the idea that she'd be in an environment that'd help her mentally and physically. However, after moving her in we'd visit often at different times of the day and every time we'd find her either laying in bed or sitting on couch sleeping when other residents were doing activities. When we inquired why she was always laying in bed or not with other residents, the answer was always "she didn't want to get up/participate." We've spoken to staff after these situations and were informed staff would be made aware to be more persistent in getting her up/engaged; however, no change was made and it was the same thing over and over again. Some other concerns I'd like to mention: staff locks the doors when residents are out in common areas, well upon visiting one day, we found my grandmother LOCKED inside her room, staff wasn't even aware she was locked inside the room. She fell twice while there, the first time she fell we questioned how she fell and none of the staff could give an answer and would state the person on duty at the time was not there. Another mentionable concern, when she has fell she has busted her head open and after the bleeding and they didn’t even bathe her when she came back from hospital they left all the blood on her. We had to ask them two days later if they would bathe her to get all the blood off her head and leg. She had a second fall a few days ago and we made the decision to just take her out of the facility completely. Some additional note worthy items: she's had items of hers come up missing and when we asked staff about the items they stated they would have to look around and never were able to give a straight answer. We had a small rail on her bed to assist her in sitting up/getting out of bed and one day we came to visit and it was missing. We inquired about it and was informed the state came in and removed it as it is considered a "restraint." We understood why it was removed, however when we asked where the rail was so we could take it home, none of the staff knew where it was. It was my grandmothers roommate that mentioned "I might know a place where it's at" and sure enough the room she showed us had the rail in it. Overall, my grandmother is in a worst state mentally and physically than a month ago when we put her in the facility; I wouldn’t recommend this place to anyone, especially for the price of $4,900 a month!

The facility is fairly new and most of the the direct care associates were helpful and caring, but overall we had a disappointing experience. There were numerous issues and concerns during my dad’s short stay there for which I found the senior management team for the most part removed, inaccessible and poor with follow-through.

The Crossings at Riverview was very nice, and I was impressed with them. The dining area looked very clean and well maintained. It seemed like they had a lot of things for them to do, either group activities or individual. They had a nice to walk around outside by the river, and it looks like they do a good job with it. It's pretty expensive, but it's also newer.

The Crossings at Riverview had good amenities. They have a community kitchen, a regular refrigerator, and a microwave. It was good, but it was higher priced than the other places, and it was further away from where I wanted to be. I wouldn’t say that the staff was as extensive as the other ones. It was a young gal that was taking us around, and it was a new place. It was not showcased as well as some of the places that were more established.

The Crossings was newer and had knowledgeable staff and activities for my parents, like movies, bingo, cooking demonstrations, and happy hours. The dining area was nice, and the food was good. It’s clean and organized.

The Crossings at Riverview was beautifully decorated; it was a new facility. They hired a good artist to decorate, but the people all seemed unhappy. It’s a new facility, and it’s very well decorated. They hired somebody upfront to make it beautiful, but you didn’t see the inner beauty among the people.