Brookdale Vista Grande

Mae88

This community is beautiful. A great back patio area with lots of sunshine on a good day. The nurses are in the building every weekend, evidently they work 7 days a week. Housekeeping is also here every weekend. I find this rare. You can always find a manager on the weekends. The caregivers are so sweet and try so hard. I am happy with this community. Everyone is always smiling and it feels like a family. Many times I have come to visit and music is playing to happy dancing residents.

Highly Unhappy

My mother was a resident at Brookdale for about 4 months before her sudden passing. The facility is nice and clean, and her apartment was nice. The staff is friendly, but highly incompetent. She hated Brookdale and I deeply regret that she had to spend the last months of her life there. Residents do Not in any way receive the care that they are promised and are paying for. Not nearly enough staff to care for the residents in a timely manner. The night staff was literally non-existant. She would wait way too long for anyone to respond to her call button, and then they would leave, promising to return but rarely did. The trash was always overflowing, I would have to take it out when I was there. The food was terrible. My mother was not a picky eater at all, however, she never had one good thing to say about the meals and she would beg for me to bring her outside food. Toward the end of her life, she was taking meals in her room. They would come take her order, and then not bring the meal for over an hour at which time it was cold or she would be told they were ‘out’ of what she had ordered, so more often than not, she would get a cold sandwich. On a Thursday afternoon, I picked up my Mom and signed her out for a doctor visit. The visit took a bad turn, and so I brought my mother home to my house as she did not want to be alone. Five days went by before I finally got a phone call inquiring about where my mother was and what was going on. Five days. At this point, I informed Brookdale that my mother would not be returning. I went there to give a 30 day notice and was asked to pay up front for the current month and was told that when we got her things moved out, we would get a portion of the month back. She passed away a few days later, and yet we busted our tails getting her things moved out by the 20th of the month. Needless to say, we never received the refund and finally after much run-around, were told that we shouldn't have been promised that. In addition, my mother's wedding rings disappeared from her room during the days she was at my house. In the 3 months since her passing, I have continued to receive bills every month with $250 late fees added to them. I have called numerous times and visited in person to rectify this and have been repeatedly told "not to worry, it is fixed now", but they keep coming...got another just yesterday. My mother has been dead for 4 months and yet they can't seem to figure out that she no longer lives there. Do not, I repeat, do Not place your loved one in this facility. My plan was to move my mother elsewhere as soon as I could, regrettably I did not get the chance to do so.

Provider Response

Charlett

Brookdale Vista Grande was a very beautiful place with beautiful rooms. It is updated and everything is brand new and very nice. The staff was very helpful, caring, and nice. It was a smaller community, so you have that more intimate feel. The residents and the management were pretty close. The dining area is gorgeous.

scatherine

The only positive things I can say about Brookdale Vista Grande are that my loved one is no longer there, and thankfully, she is still alive! At Brookdale, the residents do not receive the care they have paid for and are promised. Usually only two caregivers are in the entire building at any one time, and with the high turnover rate, they are not familiar with the residents or the tasks they are to complete. Brookdale's one nurse is a 40 hour/week position and, instead of hiring another nurse, management expects the one person to work 80+ hours. The result is an overwhelmed and exhausted nurse without resources or time to care for residents. In addition to inadequate staffing, my main grievances regarding Brookdale include: mishandling of medication, failing to fill oxygen tanks and leaving my loved one without oxygen for long periods of time, failing to serve kosher meals after repeated requests, covering up instead of changing soiled bed sheets, not responding when the call button is pressed, and retaliating when we requested assistance. If not for family, my loved one would have received very little, if any, care at Brookdale. The silver lining is that the management at Brookdale Vista Grande harassed us into moving our loved one, who is now in a far superior care facility.

Provider Response

Liani

If you want revenge on your loved one, this place is for you! Staff turnover every couple months and no care. Often, only two care givers in the entire building. If I hadn't been involved with my loved one, she would have been dead. Enough said. There are many places in colorado springs area with much better care in the same price range. Stay away! Run!!!

Provider Response

Caring112280250

My professor stayed in Brookdale Vista Grande. The facility was beautifully appointed; they spent over $600,000 making it gorgeous. They didn’t clean their bathrooms. I’ve walked in, and his bed was a swimming pool; it was so full of urine. They had fecal matter all over his beautiful leather couch chairs. They were so undermanned; at one time, they had one resident assistant for 43 people to put them down for bed. The staff is a very transitory staff; they’re here today and gone tomorrow. They need to have a consistent trained staff to attend to the needs of their residents as they promised in a contract. They wasted $600,000 for eye candy, and they couldn’t take care of him. They had a beautiful whirlpool. He would have very much benefited from the whirlpool, but no one ever told me. The food was guaranteed 100% horrible. I brought most of his food in because it was so horrible.

Caring113193550

Brookdale Vista Grande was very clean. It was very maintained both inside and out. The grounds were very pretty. The staff was excellent. They were very friendly and very knowledgeable. They even offered to get information for me and forward it, which they did. Also they explained that they have nurses on-call there.

Doug17

I went to Brookdale Vista Grande, and my visit was great. Everybody was very courteous and very knowledgeable. The appearance and the presentation were great. It was very clean. They offered bingo and games, and they had church on Sundays. We do like the facility, but my mother needs more care than they can offer.

Karen97667050

Brookdale Vista Grande was very nice. It was clean and well-kept. It was a one-bedroom apartment or a studio, which was a nice size and able for at least a queen sized bed in and maybe a sofa. The staff was very friendly and knowledgeable. They had exercise, a physical therapy room, and actually I saw a salon. It didn't feel like a nursing or anything, and it felt like they cared about the people who were there and respected them. It was quite expensive, and you had to have money to get in there.

JohnS66

The remodeling is beautiful! This place went through a major overhaul. They have a newer director, Tony, and he is such a caring and compassionate person. This place will fill up again, soon. Love it!

Knighthawk

My Mother stayed at the Wynwood for 6 months. The staff is tremendously caring and very patient! The facility is in the process of remodeling, but is doing it in phases to minimize the impact on residents. I highly recommend Wynwood to anyone looking for a "home" atmosphere for their loved one that needs assisted living!

Mary68479750

I looked at Wynwood and I saw their rooms. As far as the looks of the facility, it looks good. I was able to notice that they have an activity sheet.

Krissa

Wynwood was very nice. We were incredibly impressed with the facility as well as the staff. It was more spacious and there were more decorations that were very pleasing to the eye. Everybody just seem so cheerful, happy, and helpful. They have a really nice exercise area. It impressed us because it was more of a retirement living which would appeal to us. Everything was just great.

Leila1

Alterra Wynwood is a lovely facility with warm-hearted and knowledgeable staff and caregivers. I absolutely love this facility's kindness and capability to give great care to all living within its doors - the elderly, the disabled and the newly retired. The rooms are large and easy to get around in, the food is excellent with a menu with lots of choices and the activities are fun for all the residents (and a great way to get to know one another). There is a sidewalk that encircles the building which many residents utilize for their daily walks (or taking their pets for walks). The view of the mountains from the second and third floors is lovely, especially at sunset and sunrise. And if a resident needs help with toileting, cleaning or taking medicines, the loving staff are experts in how to assist with these needs. This is my favorite assisted living facility in Colorado Springs.