Westmont at San Miguel Ranch

Jerry

My sister moved into Westmont at San Miguel Ranch. The staff members are caring, interesting, and friendly. I like the cleanliness. They're on time when they say they're going to be somewhere. They're very helpful. The dining area is very clean and client-friendly, as far as conversations with other people. They have a happy hour. They take the patients out on trips. They have entertainment that comes in. They have social meetings for the residents. It's a good facility.

Provider Response

Alexandra

Westmont at San Miguel Ranch had a balcony that looked out on a lawn, kind of a big grassy area, where there's a bunch of crows. So, you didn't feel like you were looking at the traffic. The apartments were nice. They seemed airy. It's just not as big as Mom wanted it to be, but the apartment itself was nice. The library was more like an extension of the hallway. The building was good and it was very clean. The atmosphere seemed upbeat. The carpets were not very light and that always made everything seem a little darker, but the room itself was great. It was light.

Lordelyn

We're hoping to move my father into Westmont at San Miguel Ranch. I liked that the atmosphere was very open and very clean. It looked like they had a lot of activities. I saw some of the residents, but not a lot because I came in kind of during the mid-time, so they already had their breakfast. But from what I've seen, I just liked the surroundings of it, how it was laid out, and how the rooms looked. I liked the staff that helped me. The receptionist was OK, but she just wasn't overly welcoming. I want somebody who, when I come into a room, has a big smile on her face and is happy. My dad had breakfast while we were waiting for the marketing person and he seemed to like it. He ate almost everything. As far as the presentation went, it looked good. The building looked very modern. The way it was decorated was very contemporary.

Diana

I went on a physical tour of Westmont at San Miguel Ranch. The tour was nice. It seemed like they had updated everything. It was under new management, and it had a modern feel to it. They're the ones that had a vegan menu. It had a very open and accepting social community. They had celebrations for LGBTQ and a very inclusive layout. Their common areas were lovely, and it felt very much like a living room. People smiled and said hello. We watched people play games and they smiled at my kids. Everything there was much more like living in a high-rise community where, when you take the elevator, you can just get off and be wherever you need to be, so that's so nice. Very central locations for everything. So that one was an enjoyable experience. The staff was outstanding. They counseled us through some of the things that we were still learning as far as payments and social workers. They worked to educate us on the care of my mother and what kind of questions to ask. Even though we decided to go another route, they still were very informative. So that speaks highly of their knowledge of the market for the people who are actually in this predicament for the first time. They're very, very helpful. They had a meal house that was open all day. They had meal times but then they also had the ability to make you what you wanted if you called down, which was important because my mom's schedule wasn't always like normal meal time. They had a very safe courtyard that was all enclosed and very thoughtfully designed so that it wouldn't bring in anything that was an unpleasant view. They were open to visiting pets coming into the courtyard and they had a separate portion for people that maybe couldn't accommodate visitors or guests. They had different courtyards for different setups.

Debbie

Westmont at San Miguel Ranch was nice and well-kept. Everything was clean. The apartment was also very nice. The one thing that I would like to add that I liked better about Westmont at San Miguel Ranch was that the bathroom is connected to the bedroom so you'd be able to go from your bedroom to the bathroom. That's a big deal when you're using the bathroom in the middle of the night, that it's just an easier access to get to it. I noticed that that was a better use of the space, especially when older people need to go to the bathroom. Having it connected right next to your bedroom is a little bit more convenient. My dad stayed at Westmont at San Miguel Ranch, so this particular person I talked to when I toured the place remembered my dad and was personable. She had a lot of nice things to say about my dad and how there were so many positive things that he did. He helped there when he was there. She asked my mother-in-law about herself, which I think is important because they don't need to know about me. They need to know about her. They have so many activities. You get on a bus, you can go to the store, and you have access to getting to their doctor's appointment. They have exercise throughout the day, trivia, games, and all those types of things that you can participate in. Their food was great. We noticed that the portions that they had seemed to be just right. They didn't give a whole plateful, so you wouldn't be wasting it, but then they also didn't give you a small enough portion where you would probably still be hungry. They were also flexible in what they gave us and I appreciate that.

Connie

I was very favorably impressed with Westmont at San Miguel Ranch. I toured their memory care. It was very clean, it was very peaceful, and the staff was all very kind, friendly, and helpful. It was extremely attractive. Every section that I saw was very attractively done. I saw an exercise class in session during my visit but that's the only thing I saw happening at the time. I was told that the food is delicious and I like the fact that my mom, should she be a resident, would be helped to the different activities so that she could be a participant and be active. The information they gave was great and the gal who gave me the tour, we sat and had a conversation first, gathered a lot of information about my mom's situation now, and gave me some helpful hints. I would give it an A-plus rating from what I saw.