West Hills Health & Rehab Center

4children

You can never reach anyone by phone. Forwards to a busy signal. My loved one was left in bed all day except for 10 minutes. They were supposed to be in physical therapy rehab. They went downhill in this place. They are doing much better after leaving. My loved one was recovering from a lung infection. These guys smoked outside her door constantly and it seemed into the room.

Zenone

Our experience with this facility was one week stay in January 2020. Unfortunately this care home is not set up well to provide post surgical care. The initial room my friend was put into was dirty and smelled of urine and feces. He was moved to a better room after requesting it. A post op of major surgery and was left to basically fend for himself. The dispensing of the medications was not on the proper schedule and he experienced way too much pain being just a couple days out. The bathroom access was blocked with toilet adaptor railings in the bathroom were stacked in the bathroom. My friend had to remove them himself to get into the bathroom. The food was not good. On the positive side.... The staff was friendly. If you have an advocate with you changes are you will be better off. If you are incapacitated i guess you wont notice the environment. Parts of the nursing home smelled so bad when just walking down the hallway. We would not recommend this facility for post surgical recovery. It seems pretty standard for a nursing home. Lots of rooms to spend time in sunny windows. They gave a party for the residents who looked happy and ate cake. The older people who lived there seemed to be taken care of. Again this facility is not good for post surgery for a younger adult with a working mental capacity.

Barbara d

Please don't use this facility lousy care they hardly speak English. They cater to the Hispanic patients The food was lousy not adequate care at all.a note to care facilities when you have an English-speaking patient you need to have the staff to accommodate them as well.

Suzanne312642

West Hills Health & Rehab Center was clean. Some of the staff was fine, and some was not. Some were very attentive and some were not. The grounds were OK. I would recommend them to other. They could improve on the attentiveness of the staff to the patients.

Sherman700761

I found West Hills for mother. The care is phenomenal, the food is not good, but the people are great. The rooms are immaculate, and the dining area is fabulous. They have outings, Bingo, music, and movies. They could not be any better. The only issue I have is that the food is horrific.

Jades

Find another Rehab facility for your loved one. This one is Understaffed and Mismanaged. Doctors don't respond well or at all and the Food is terrible and not served timely. Not enough staff to give safe care to the patients Bed sores , colds go unchecked. Injuries not reported. Limited therapy Proper care not taken transferring patients from bed to wheelchair.