Ivy Park at West Hills

ReviewerFC0701025A

My mother-in-law was in Ivy Park at West Hills. She went into the memory care unit. It's great. We loved everything about Ivy Park. The people care. It was a really beautiful setting. The process was easy. The food was fantastic, and they will make whatever you want to eat, which was great because my mother-in-law wouldn't eat certain things. It was nice that they had such a flexible menu and good food, and just genuinely caring, very kind people, and it wasn't very expensive. It's a really good value, and it's a wonderful, warm place. It feels more like a home than a hospital facility. Her room was wonderful, nice and spacious. The people were super respectful coming in and out. The activities were wonderful. We're still connected to them. My daughter made friends with one of the women who lived there. They have a courtyard and a nice dining room and living room where people can gather. They have a big veranda where people are always sitting under the oak trees. They have a big living room where they play cards and games, and watch movies. They have a movie theater and a salon. They have everything in this really sweet little package. They're genuinely caring. Their chef, Larry, is amazing. They'll make whatever you feel like eating. It's cozy. It's inspiring. There's art on all the walls. It's super clean and friendly. They always have cookies baking, so the place always smells like cookies. The activities were great. They had singing, they had outings, and they were always playing games. There's always something to do, but you don't have to participate if you don't want to. It's such a good value for everything you get. It's amazing.

Provider Response

Dina

It was very nice. It was a little larger community and I wanted something a little smaller for my dad. It was very open and they had nice grounds. It seemed like they had ample parking and a lot of nice seating areas there for the residents. The rooms were good. They have bingo and a walking club. They had a room set up for families to FaceTime on a big TV. They were all very nice and welcoming.

Lauren

It has a nice layout and dining area. Everything seems pretty reasonable, and we like it. The rooms are a good size and there's a variety. The staff member was also great, nice, and welcoming.

bug54

I was treated very well. The facility is small. They walked me around, showed me the rooms, and I really appreciated that Tom, the sales person,gave me a list of transport to take my mom to the emergency room. They were very nice and had planned activities for the residents.

Chris123081350

It was nice but older. It had all the same facilities as other places, and the people were really nice, but it was on Topanga, which is a really busy street. Everything was nice, but it was an older facility. They had all kinds of rooms including one-bedrooms and singles., memory care, and a lot of amenities, too. I only met the lady who gave us the tour and she was really nice. I give it four stars only because I was looking for something that was in a more residential area and on less of a busy street. For people who are not going to walk or be out and about, then that’s not an issue. It was only an issue to me because my parents like to walk.

Gail43

We visited them for my aunt. I like the size of it better than the other facility we visited. The food might have been a little better there, though. However, the size of the individual rooms was slightly larger.