
Care Advantage - Staunton
Offers Home Care
Reviews of Care Advantage - Staunton
Home Care Reviews for Care Advantage - Staunton
January 06, 2021
I am a current client of this provider
December 05, 2020
I am a current client of this provider
September 21, 2020
I am a current client of this provider
September 08, 2020
I am a current client of this provider
August 06, 2020
I am a current client of this provider
June 17, 2020
I am a current client of this provider
June 04, 2020
I am a current client of this provider
March 17, 2020
I am a current client of this provider
Provider Response
Thank you so much for taking the time to leave this wonderful review. We are so glad that you have enjoyed such a positive experience with our caregivers, they really will go above and beyond to make sure you are kept safe and well in your home.
March 04, 2020
I am a current client of this provider
Provider Response
We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.
February 10, 2020
I am a current client of this provider
Provider Response
Thank you so much for taking the time to leave your kind review Rebecca. We are so glad that you have enjoyed such a positive experience with our caregivers, they really will go above and beyond to make sure all their client's needs are met and that they are kept safe and well at home.
January 21, 2020
I am a current client of this provider
December 19, 2019
I am a current client of this provider
December 13, 2019
I am a current client of this provider
December 05, 2019
I am a current client of this provider
November 16, 2019
I am a current client of this provider
Provider Response
Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.
November 16, 2019
I am a current client of this provider
November 12, 2019
I am a current client of this provider
November 06, 2019
I am a current client of this provider
October 24, 2019
I am a current client of this provider
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
October 04, 2019
I am a current client of this provider
Provider Response
We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback.
October 04, 2019
I am a current client of this provider
Provider Response
We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!
September 26, 2019
I am a current client of this provider
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
September 12, 2019
I am a current client of this provider
Provider Response
Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.
September 12, 2019
I am a current client of this provider
Provider Response
Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review. We will take your comments back to our leadership team to discuss better pay rates. We also give our caregivers the ability to earn additional income in other ways such as referral bonus programs and paid training opportunities and a comprehensive benefit package.
August 26, 2019
I am a current client of this provider
Provider Response
Thank you for taking the time to write this review. We appreciate the candid feedback. I am so pleased to hear that things have improved. We appreciate the opportunity to serve you, and we promise not to send those caregivers you were unhappy with back.
August 16, 2019
I am a current client of this provider
July 16, 2019
I am a current client of this provider
Provider Response
This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!
May 29, 2019
I am a current client of this provider
Provider Response
Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!
May 17, 2019
I am a current client of this provider
Provider Response
We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Please email us in the event you have not been receiving more consistency in your caregiver attendance. Thank you for taking the time to leave us a review.
April 23, 2019
I am a current client of this provider
Provider Response
Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us at digital@careadvantageinc.com to let us know if this is not resolved. If this scenario continues to persist, we will get our leadership involved immediately. We do apologize for your inconvenience.
April 23, 2019
I am a current client of this provider
Provider Response
Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!
April 12, 2019
I am a past client of this provider
Provider Response
Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!
March 20, 2019
I am a current client of this provider
Provider Response
Thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.
March 14, 2019
I am a current client of this provider
February 26, 2019
I am a past client of this provider
Provider Response
We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Thank you for taking the time to leave us a review.
February 23, 2019
I am a current client of this provider
Provider Response
Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.
February 19, 2019
I am a current client of this provider
Provider Response
Thank you for taking the time to leave us this review. We are sorry that you do not feel that we have communicated enough, we will be sure to speak with our office teams to ensure this will not be the case going forward. We are so delighted that you love the caregiver! Thank you for your time!
January 23, 2019
I am a current client of this provider
January 14, 2019
I am a past client of this provider
Provider Response
Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.
January 08, 2019
I am a current client of this provider
December 15, 2018
I am a current client of this provider
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
December 15, 2018
I am a past client of this provider
Provider Response
Dear Barbara - thank you for taking the time to provide this wonderful feedback. We truly appreciate having the opportunity to serve you. Please do contact us if she comes home, we would love the opportunity to work with you again.
December 10, 2018
I am a current client of this provider
November 29, 2018
I am a current client of this provider
Provider Response
I am so pleased to hear that things have improved and are going well now. Thank you for this feedback, and for the opportunity to serve you.
November 28, 2018
I am a current client of this provider
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.
October 31, 2018
I am a current client of this provider
October 26, 2018
I am a current client of this provider
October 12, 2018
I am a current client of this provider
October 12, 2018
I am a past client of this provider
September 28, 2018
I am a current client of this provider
September 28, 2018
I am a current client of this provider
September 27, 2018
I am a current client of this provider
Provider Response
I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.
September 21, 2018
I am a current client of this provider
Provider Response
Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.
September 17, 2018
I am a past client of this provider
Provider Response
Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.
August 14, 2018
I am a past client of this provider
July 27, 2018
I am a past client of this provider
July 27, 2018
I am a current client of this provider
July 26, 2018
I am a current client of this provider
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
July 26, 2018
I am a current client of this provider
July 13, 2018
I am a current client of this provider
July 13, 2018
I am a current client of this provider
June 25, 2018
I am a past client of this provider
Provider Response
I am very sorry to hear that this was your experience. We pride ourselves on providing excellence. I would encourage you to notify the office when you have a caregiver that you are dissatisfied with. We have over 1500 caregivers, and can work with you to find the perfect match. Thank you for sharing your feedback, it is important to us.
June 21, 2018
I am a current client of this provider
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
June 13, 2018
I am a current client of this provider
May 24, 2018
I am a current client of this provider
May 18, 2018
I am a past client of this provider
May 14, 2018
I am a past client of this provider
Provider Response
First, I thank you for taking the time to share your feedback. I apologize that you did not have a great experience with our agency. Our goal is always to relieve stress, not to increase it, so I am sorry to hear that we did not do that for you. It is standard practice to remain in close contact with our clients as it relates to scheduling, and wellness. I have addressed this diversion from our standards of excellence with the office team to ensure that going forward, you, and anyone else who contracts with Care Advantage can be completely satisfied with the services they receive.
April 28, 2018
I am a past client of this provider
Provider Response
Dear Sir, I am disheartened to hear that your experience with our agency was not excellent. I apologize that this was your experience, and want to assure you that this is not indicative of our desire to provide exceptional care to all who trust us with this very personal service. I do hope that you are receiving the care that you need, and will be happy to assist you in the future by personally handling the arrangements. Thank you for taking the time to offer this valuable feedback.
April 23, 2018
I am a past client of this provider
April 13, 2018
I am a current client of this provider
Provider Response
I am so sorry to hear that you had an unpleasant experience with a particular caregiver. We make every effort to ensure that the caregivers we send exceed the client's expectations. It is clear that we have disappointed you. I do hope that you have let the office team know so that we could replace this particular caregiver with one that would take initiative and help you with your exercise. Thank you for choosing Care Advantage for your personal care needs, and for taking the time to share this valuable feedback.
February 21, 2018
I am a current client of this provider
About Care Advantage - Staunton
Historic Staunton, Virginia, is a gem tucked away in the scenic Blue Ridge Mountains just steps away from Skyline Drive. Home of the Frontier Culture Museum, the Woodrow Wilson Presidential Library, and a world-class Shakespeare center, it’s the mountain scenery that truly make Staunton such a great place to call home.
We’re proud to offer Staunton residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are. Serving:Services and Amenities of Care Advantage - Staunton
Rates
- Hourly Rate: $20 $25/Hour
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Blood Work And Other Medical Care
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Credit Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Online Payments Accepted
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Home Care Organization License