There was one incident where a caregiver called in on a weekend, and they weren't replaced.
The person we have taking care of my grandfather is working out well, and my grandfather likes him.
Care Advantage - Staunton
Offers Home Care
49 Reviews
Call
(800) 973-1841
Reviews of Care Advantage - Staunton
Home Care Reviews for Care Advantage - Staunton
May 29, 2019
I am a current client of this provider
May 17, 2019
I am a current client of this provider
When I ask for a caregiver, they need to show up.
They didn't send a caregiver last Sunday. I am not sure if I will get one tomorrow either. I need one every week.
April 23, 2019
I am a current client of this provider
They haven't given me any caregivers for a couple of months, and they haven't been answering their phones or trying to get me someone. Sometimes, they don't show up when I have them.
They need to answer their phones when I am calling.
April 23, 2019
I am a current client of this provider
Everybody tries hard, and they have good attitudes and good personalities.
I would like them to improve their technical abilities with their products and cost.
April 12, 2019
I am a past client of this provider
They allowed me to work and they came while I was at work.
They were very good. I could call and they would fill in and get people in when I needed them, especially on my respite hours.
March 20, 2019
I am a current client of this provider
They could have more help by having more caregivers or hours available.
I would like them to have more help available.
March 14, 2019
I am a current client of this provider
She suffers from high anxiety, but when she has someone there who she likes, her anxiety goes way.
I love the care person my sister has.
February 26, 2019
I am a past client of this provider
They could have provided services better, and made sure that people were there.
They need to make sure they have people available to work. The caregivers were great, but the ability to get them there was poor.
February 23, 2019
I am a current client of this provider
The impact on my mother's life has been superb. Just about anything my mother asks them, they take care of for her.
I am perfectly satisfied with the Care Advantage people that work and the people in the office.
February 19, 2019
I am a current client of this provider
They need to call me and let know what is going on.
She has brought light into my life.
February 13, 2019
I am a current client of this provider
I make plans and have to change them because there is no one here to take care of my wife.
They are not here half of the time. Sometimes they come two days, sometimes three, and sometimes five.
January 23, 2019
I am a current client of this provider
They take a lot off of me to give me a break because I take care of her when they are not here.
They are very well trained, very compassionate, and overall good with my mom.
January 14, 2019
I am a past client of this provider
Their availability and ability to get someone there was great.
They will try to get someone there right away if you need someone in a short-on-time circumstance.
Provider Response
Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.
January 08, 2019
I am a current client of this provider
They provide quality care. It allows me to get the care we need when we need it.
They're dependable.
December 15, 2018
I am a current client of this provider
It is hard, but now I am able to get out of the house. I am able to go shopping, go to lunch, and go to church. It is fantastic for me.
The caregiver is great! There is nothing that she can't do, and she has no problem doing anything.
Provider Response
Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.
December 15, 2018
I am a past client of this provider
The aide that came worked with my mom and had a lot of trust in her.
I plan on using them if she comes home. If the aide can't show up, they have backups.
Provider Response
Dear Barbara - thank you for taking the time to provide this wonderful feedback. We truly appreciate having the opportunity to serve you. Please do contact us if she comes home, we would love the opportunity to work with you again.
December 10, 2018
I am a current client of this provider
They could answer the phone when I call, like in the afternoon they don't answer hardly at all.
They need to get their act together in the office. It's poorly managed, and there is only one woman who is on her game all the time, but she is from the Harrisonburg office and everyone seems to be lacking in their abilities to be efficient.
December 06, 2018
I am a current client of this provider
Without them, I wouldn't be able to keep the house clean.
I like that they smile, listen to me, and that they have a good sense of humor.
Provider Response
This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!
November 29, 2018
I am a current client of this provider
They come in my home and take care of things and me.
I didn't like some of the people they sent me in the beginning, but I love the person I have now.
Provider Response
I am so pleased to hear that things have improved and are going well now. Thank you for this feedback, and for the opportunity to serve you.
November 28, 2018
I am a current client of this provider
I believe that my caregiver needs to be talked to and told to not just sit for two hours before she decides to do something. If I am sleeping in, she sits in the chair or is on the phone. One of my issues is that I have to tell her what has to be done every day.
I'd like my worker to come and do her job. She brings her personal life into her job almost every day.
Provider Response
Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.
November 21, 2018
I am a current client of this provider
The person that comes to see me now is very good. I am talking about the ones that have been here. I am satisfied with the one now. I hope the ones that are gone never come back.
Well they need to screen their help better, especially the younger people.
Provider Response
Thank you for taking the time to write this review. We appreciate the candid feedback. I am so pleased to hear that things have improved. We appreciate the opportunity to serve you, and we promise not to send those caregivers you were unhappy with back.
October 31, 2018
I am a current client of this provider
They are very talkative so it helps me from being so depressed by myself, I enjoy their service and their talking.
I think the world of the help that I have got, they are energetic, they do a good job, and are always busy.
October 26, 2018
I am a current client of this provider
I need a caregiver that can do other work, such as wash my windows, and I would like to receive those services through Care Advantage.
The company keeps me informed about what is going on and things like that. They will also call and check in on me to make sure everything is going alright.
October 12, 2018
I am a current client of this provider
It has made my life much easier, I can't clean my house.
The caregiver that comes to my house is excellent and is always willing to adjust her hours for me. I had some people that were awful in the beginning but now I have a great caregiver.
October 12, 2018
I am a past client of this provider
They could have done what they said they were going to do.
The caregivers could have showed up on time and sent the same person. I didn't like a lot of people coming into my house.
September 28, 2018
I am a current client of this provider
In the beginning it was hard because it was someone new every time and now the one we have knows what she is doing and what we expect.
They need to be more consistent in the caregivers they send out.
September 28, 2018
I am a current client of this provider
The caregiver I have now is really good but she has a hard time working on the weekends because she has children.
Sometimes they don't answer the phone or I'm holding for an hour.
September 27, 2018
I am a current client of this provider
I would like to have a permanent caregiver instead of having new caregivers that I have to start over with.
I would like to have a permanent caregiver.
Provider Response
I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.
September 21, 2018
I am a current client of this provider
They have helped by being reliable and here.
If I am not happy, I make sure to tell them about it because they are very responsive.
Provider Response
Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.
September 17, 2018
I am a past client of this provider
I looked forward to them. They knew what needed to be done and they went right to work. They went to the grocery store and cleaned. I didn't have to tell them what to do.
They were wonderful. They were good help and went about the work like it was their own home. I was sick and had a hip replacement, so I couldn't do anything. I needed the help and I needed them.
Provider Response
Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.
August 21, 2018
I am a current client of this provider
They could reduce the bill.
Their equipment was not easy to understand when speaking with me about it.
August 16, 2018
I am a current client of this provider
I don't have to keep my loved one with my home and me. I don't have to give care every day now.
The office told me our aide wasn't coming back after vacation, but the aide did come back anyways, so they were mistaken.
August 14, 2018
I am a past client of this provider
Each of the caregivers who came, did something different. They helped me get back on my feet.
It's very complete and what they helped me with, was worthwhile.
July 27, 2018
I am a past client of this provider
They let me get some sleep when they came in to take care of my husband during the night.
I really like the person who runs Care Advantage, but their was one caregiver that ruined the experience for me.
July 27, 2018
I am a current client of this provider
I've had a lot of different people, so that makes it difficult. I wish they could find one or two people to be with me all the time. When I click with someone and get to know them, it helps because they start to know my health.
The only thing I can really say I dislike is sometimes they do not send someone out on the day I am expecting someone. They can't get someone in place so I am left alone on that day. Other than that they are a good company. But I have been alone before and I didn't have any money. They only give me 6 six hours, and I need more hours than that.
July 26, 2018
I am a current client of this provider
They need to make sure my loved one takes her medication and they need to be more patient with her.
The caregivers should be able to complete the list they are given and make sure my loved one takes their medication.
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
July 26, 2018
I am a current client of this provider
They are doing everything that they are supposed to do.
They are good and they are always here on time. They always fix my sister something to eat.
July 13, 2018
I am a current client of this provider
I am able to count on her being here, and she doesn't try to get out early.
The caregiver has done a great job at helping me out because I have problems with some of my activities of daily living.
July 13, 2018
I am a current client of this provider
They have helped me very well, and they have cared for me.
They are very good. They have good caregivers and workers.
June 25, 2018
I am a past client of this provider
I guess I'd say compared to not having any help, it was at least something, but I usually had to direct them to tell them how to do things.
As long as they were coming to see me, they were fine, but I wouldn't really recommend them. They would come and sit down and then I'd have to tell them what to do.
Provider Response
I am very sorry to hear that this was your experience. We pride ourselves on providing excellence. I would encourage you to notify the office when you have a caregiver that you are dissatisfied with. We have over 1500 caregivers, and can work with you to find the perfect match. Thank you for sharing your feedback, it is important to us.
June 21, 2018
I am a current client of this provider
There are certain things that I find difficult to do myself, and they make it possible for me to live with relatively little assistance.
When somebody doesn't show up, I am unable to get in contact with the office to get a replacement.
Provider Response
Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.
June 13, 2018
I am a current client of this provider
I couldn't do without them. They make sure that I'm up and dressed in the morning, that I get my morning medicine and coffee, and that they feed the animals. Not only do I have a whole bunch of physical problems, but I also ended up being re-hospitalized. I'm down to just my left hand, and I'm right hand dominant. They're doing everything that my right hand can't do. They make sure that I'm stable and safe. They help me after seizures, and they drive me to doctor's appointments. They keep me straight with the date because my memory only works at about 50%.
They are flexible, and I like the quality of the aides. There is an ease in talking to the office.
May 24, 2018
I am a current client of this provider
They have taken a lot of stress and burden off of me.
They are friendly, but some of the help can't do everything. For example, the one that was sent to my father's home was very pregnant and was limited with what she could do.
May 18, 2018
I am a past client of this provider
I didn't have to sit up with my mother-in-law all night.
They came on time, and they took good care of my mother in law. They were courteous.
May 14, 2018
I am a past client of this provider
They were very stressful for me. I would have liked for them to let me know who was coming and to receive my phone calls so I could know if anyone was coming at all.
I was never aware of why no one was coming for me.
Provider Response
First, I thank you for taking the time to share your feedback. I apologize that you did not have a great experience with our agency. Our goal is always to relieve stress, not to increase it, so I am sorry to hear that we did not do that for you. It is standard practice to remain in close contact with our clients as it relates to scheduling, and wellness. I have addressed this diversion from our standards of excellence with the office team to ensure that going forward, you, and anyone else who contracts with Care Advantage can be completely satisfied with the services they receive.
April 28, 2018
I am a past client of this provider
I'd say it was average care. They need to be here, they left me, as well as my loved one, and I need care. They were late to their shifts.
Provider Response
Dear Sir, I am disheartened to hear that your experience with our agency was not excellent. I apologize that this was your experience, and want to assure you that this is not indicative of our desire to provide exceptional care to all who trust us with this very personal service. I do hope that you are receiving the care that you need, and will be happy to assist you in the future by personally handling the arrangements. Thank you for taking the time to offer this valuable feedback.
April 23, 2018
I am a past client of this provider
I would recommend them because they have been really good to me. I have really been blessed with my caregivers, they have been really good. Everyone of my caregivers knew what they were doing and were very kind. I cannot say anything other than this. They really worked hard.
April 13, 2018
I am a current client of this provider
I was more willing to put more effort into working than my caregiver was. Today I wanted to get some exercise and she was helping me but I was more interested than she was to get things done.
Provider Response
I am so sorry to hear that you had an unpleasant experience with a particular caregiver. We make every effort to ensure that the caregivers we send exceed the client's expectations. It is clear that we have disappointed you. I do hope that you have let the office team know so that we could replace this particular caregiver with one that would take initiative and help you with your exercise. Thank you for choosing Care Advantage for your personal care needs, and for taking the time to share this valuable feedback.
February 21, 2018
I am a current client of this provider
I would absolutely refer them, but they are all sick right now and we cant get anyone to come. They have saved my sanity. My husband is very old and they come in to help.
About Care Advantage - Staunton
Our Mission, our purpose, our duty...
Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.
We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.
Our Vision
To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.
Our Values
These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.
C
COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.
A
ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.
R
RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.
E
EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.
Services and Amenities of Care Advantage - Staunton
Rates
- Hourly Rate: $20 $25/Hour
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Blood Work And Other Medical Care
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Credit Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Online Payments Accepted
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Home Care Organization License
