I like that they take a personal approach to my needs. They help the most with my baths and cleaning the house.
Care Advantage - Staunton
Offers Home Care
15 Reviews
Call
(800) 973-1841
Reviews of Care Advantage - Staunton
Home Care Reviews for Care Advantage - Staunton
June 27, 2018
I am a current client of this provider
June 25, 2018
I am a past client of this provider
As long as they were coming to see me, they were fine, but I wouldn't really recommend them. They would come and sit down and then I'd have to tell them what to do. I guess I'd say compared to not having any help, it was at least something, but I usually had to direct them to tell them how to do things.
June 21, 2018
I am a current client of this provider
When somebody doesn't show up, I am unable to get in contact with the office to get a replacement. There are certain things that I find difficult to do myself, and they make it possible for me to live with relatively little assistance.
June 13, 2018
I am a current client of this provider
They are flexible, and I like the quality of the aides. There is an ease in talking to the office. I couldn't do without them. They make sure that I'm up and dressed in the morning, that I get my morning medicine and coffee, and that they feed the animals. Not only do I have a whole bunch of physical problems, but I also ended up being re-hospitalized. I'm down to just my left hand, and I'm right hand dominant. They're doing everything that my right hand can't do. They make sure that I'm stable and safe. They help me after seizures, and they drive me to doctor's appointments. They keep me straight with the date because my memory only works at about 50%.
June 13, 2018
I am a current client of this provider
They strive to be excellent. They help me get in and out of bed. They also make sure I am clean.
May 25, 2018
I am a current client of this provider
I am having trouble with billing right now, but the caregiver is good. The care gives me time at home to do something else while they are taking care of my wife.
May 24, 2018
I am a current client of this provider
They are friendly, but some of the help can't do everything. For example, the one that was sent to my father's home was very pregnant and was limited with what she could do. They have taken a lot of stress and burden off of me.
May 18, 2018
I am a past client of this provider
They came on time, and they took good care of my mother in law. They were courteous. I didn't have to sit up with my mother-in-law all night.
May 14, 2018
I am a past client of this provider
I was never aware of why no one was coming for me. They were very stressful for me. I would have liked for them to let me know who was coming and to receive my phone calls so I could know if anyone was coming at all.
Provider Response
First, I thank you for taking the time to share your feedback. I apologize that you did not have a great experience with our agency. Our goal is always to relieve stress, not to increase it, so I am sorry to hear that we did not do that for you. It is standard practice to remain in close contact with our clients as it relates to scheduling, and wellness. I have addressed this diversion from our standards of excellence with the office team to ensure that going forward, you, and anyone else who contracts with Care Advantage can be completely satisfied with the services they receive.
April 28, 2018
I am a past client of this provider
I'd say it was average care. They need to be here, they left me, as well as my loved one, and I need care. They were late to their shifts.
Provider Response
Dear Sir, I am disheartened to hear that your experience with our agency was not excellent. I apologize that this was your experience, and want to assure you that this is not indicative of our desire to provide exceptional care to all who trust us with this very personal service. I do hope that you are receiving the care that you need, and will be happy to assist you in the future by personally handling the arrangements. Thank you for taking the time to offer this valuable feedback.
April 23, 2018
I am a past client of this provider
I would recommend them because they have been really good to me. I have really been blessed with my caregivers, they have been really good. Everyone of my caregivers knew what they were doing and were very kind. I cannot say anything other than this. They really worked hard.
April 13, 2018
I am a current client of this provider
I was more willing to put more effort into working than my caregiver was. Today I wanted to get some exercise and she was helping me but I was more interested than she was to get things done.
Provider Response
I am so sorry to hear that you had an unpleasant experience with a particular caregiver. We make every effort to ensure that the caregivers we send exceed the client's expectations. It is clear that we have disappointed you. I do hope that you have let the office team know so that we could replace this particular caregiver with one that would take initiative and help you with your exercise. Thank you for choosing Care Advantage for your personal care needs, and for taking the time to share this valuable feedback.
March 19, 2018
I am a current client of this provider
They always make sure that someone is there, even if the normal caregiver can't make it. They do the best they can. They do things for my mother while I am working. It prevents me from having to do everything.
February 21, 2018
I am a current client of this provider
I would absolutely refer them, but they are all sick right now and we cant get anyone to come. They have saved my sanity. My husband is very old and they come in to help.
February 16, 2018
I am a current client of this provider
They do an excellent job and are always wiling to serve. We're happy campers. They give him his medicine when he needs it, and their work ethic is amazing.
About Care Advantage - Staunton
Our Mission, our purpose, our duty...
Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.
We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.
Our Vision
To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.
Our Values
These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.
C
COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.
A
ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.
R
RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.
E
EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.
Services and Amenities of Care Advantage - Staunton
Rates
- Hourly Rate: $20 $25/Hour
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Blood Work And Other Medical Care
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care.
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Credit Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Online Payments Accepted
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Home Care Organization License
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