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Care Advantage - Staunton

1023 North Augusta Street, Staunton, VA 24401

(800) 558-0653

Verified Partner

4.28

(96 reviews)

Offers Home Care

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Reviews of Care Advantage - Staunton in Staunton, Virginia

4.28

(96 reviews)

    TINA H

    2

    November 3, 2022

    I am a current client of this provider

    They need nurses who are going to be on time. They cannot keep a nurse here to help me. They need to have better nurses.

    Provider Response

    Tina, we are sorry to hear that you did not have an incredible experience with our caregivers. We understand that consistent and reliable care is important to you, so we will look into this to find a solution. Thank you for leaving this feedback.

    Anonymous_6385

    5

    August 1, 2022

    I am a current client of this provider

    They help me deal with my issues. I like the people they send me.

    Provider Response

    Our caregivers are incredible and do their best to provide you with quality care to assist with whatever you may need. The office team takes time to match you with the best caregiver. Thank you for taking the time to leave this wonderful review.

    JANET B_1

    5

    April 19, 2022

    I am a current client of this provider

    I've been shut in due to my knee and I was getting depressed but with having these girls coming to help me, they have really brought me out. At first, I was upset with the first girl, i think she was just too young and didn't have the training necessary. I've had about 5 caregivers after her and they have been excellent.

    Provider Response

    Janet, thank you for leaving this review, we are honored to be able to provide quality care for you while your knee recovers. We are sorry to hear that your experience with the initial caregiver was not stellar, all of our caregivers are given the training necessary to provide the necessary care for clients. If you would like to let us know more about your experience, please email us.

    EVELYN W_1

    3

    April 19, 2022

    I am a past client of this provider

    She really didn't need much help and she didn't care for the service. We didn't have the same person each time. The services were okay. I wouldn't say one way or another.

    Provider Response

    Evelyn, we are sorry to hear that you did not have a stellar experience with our caregivers. If you would like to let us know more about the care you received, please email us.

    RAYMOND W_1

    5

    April 1, 2022

    I am a current client of this provider

    The services are pretty good. I like that they are personal and the service is good.

    Provider Response

    Raymond, we are so sorry to read your review. Please be sure to let our office teams know how we can better serve your brother. We do have several caregiver available that can come more days per week, so please touchbase with our scheduler to increase his current hours as needed. You can contact us with more specific questions.

    BETTY C

    5

    April 1, 2022

    I am a current client of this provider

    They come and help me by getting my food ready. They need more helpers.

    Provider Response

    Betty, we are so happy that you had a great experience. Thank you for leaving us this positive feedback.

    CAROL L

    1

    March 1, 2022

    I am a current client of this provider

    They could make my life easier by sending us the caregivers they promised. I'd like for Care Advantage to improve by sending caregivers more often when they should be.

    Provider Response

    Carol, we are sorry to hear that you did not have an exceptional experience with our office teams. Our caregivers are incredible, but there are times when specific caregivers are unable to work.

    PATSY W

    5

    February 8, 2022

    I am a current client of this provider

    The caregiver has provided companionship for my mother. I would recommend them because we have a really good caretaker. My mother loves her.

    Provider Response

    Patsy, thank you for taking the time to leave this wonderful review. We are happy to hear that your mother's caregiver is providing excellent care.

    MARI F

    4

    February 1, 2022

    I am a current client of this provider

    They have really good people that come. It is laid back and not pressuring.

    Provider Response

    We are so glad that you had a great experience with our caregivers, Mari. Thank you for taking the time to leave this review, please let us know what we can do to earn that fifth star!

    PATRICIA R

    4

    February 1, 2022

    I am a current client of this provider

    It is all a matter of trust between the office and the staff and me. I have had quite a few caregivers come, even though I told the office that I don't want new people.

    Provider Response

    Patricia, thank you for taking the time to leave this feedback. We are sorry to hear that you did not have a stellar experience with our office and staffing teams. Unfortunately, we cannot always guarantee the same caregivers for every visit, but we do our best to keep a consistent caregiver. If you would like to tell us more about your experience, you can email us and we can try to work out a solution.

    ROSE R

    4

    February 1, 2022

    I am a current client of this provider

    All the aides didn't know how to give a sponge-bath properly. It's been pretty easy communicating with Care Advantage and I haven't had any issues.

    Provider Response

    Rose, thank you for taking the time to leave this review. We are sorry to hear that you were unsatisfied with the caregivers' sponge-baths, we can communicate this issue to the office team.

    BEVERLY C

    3

    January 10, 2022

    I am a current client of this provider

    The services should be more attentive. I have had issues getting caregivers to come out to me lately. This agency should show that they care about me as a patient more.

    Provider Response

    Beverly, we are very sorry to hear about your experience, we always strive to provide the best care for all of our clients. If you would like to tell us a bit more about your experience, please email us.

    SHARON T

    5

    January 4, 2022

    I am a current client of this provider

    My wife is doing well mentally with their help. They have been working out fine. I don't know that much about the services other than that they have been working out good.

    Provider Response

    We are so glad to hear this, thank you for leaving this feedback! We are honored to be able to provide exceptional care for your wife.

    BEVERLY W

    5

    December 7, 2021

    I am a current client of this provider

    It's made a big difference. They help out and go above and beyond. They feel like they're on your team. The scheduling and the providers are good.

    Provider Response

    Thank you so much for this fantastic review. We are so glad to be able to provide this service for you and your loved ones, we ARE on your team, Beverly!

    HERBERT H

    5

    December 2, 2021

    I am a current client of this provider

    It also gives me peace of mind having someone there. I like that they are very good at getting consistent caregivers to my parents.

    Provider Response

    We are happy to hear that we were able to provide excellent caregivers to your parents and peace of mind to you. Thank you for leaving this wonderful review, Herbert.

    MARY P

    5

    November 16, 2021

    I am a past client of this provider

    The day she was with her it was all day. She revived good quality care so she was in good spirits. The lady that came with her was professional.

    Provider Response

    Thank you for leaving this review, Mary. We are honored to be able to take care of your loved one.

    STEPHEN P

    5

    November 1, 2021

    I am a current client of this provider

    They are always there for me when I need them. I like how they treat me. They are very kind to me.

    Provider Response

    We are so glad to hear this, Stephen. Thank you for taking the time to leave this review. We are honored to be able to take care of you and assist you where needed.

    JUDITH D

    5

    October 19, 2021

    I am a past client of this provider

    They were able to feed her and help bath her, they did the things for her that were difficult for me. I liked that they were on time, professional and helpful.

    Provider Response

    Judith, thank you for taking the time to leave this review. We are honored to be able to care for your loved one and provide prompt, professional care.

    LESIA L

    5

    October 7, 2021

    I am a current client of this provider

    They make sure my needs are taken care of. They make sure I have aide . They have qualified aides who provide good care.

    Provider Response

    Thank you for taking the time to leave this review, Lesia. We are happy to hear that we could assist you with a caregiver who works well with you.

    PAULA S

    4

    September 1, 2021

    I am a current client of this provider

    It is a big burden to take off my shoulders. We have trouble with the agency because their caregivers are not available on the days we need them. They cancel, and the agency doesn't call to let us know.

    Provider Response

    Paula, thank you for taking the time to leave this review. We are so sorry to hear that you did not have a stellar experience with our caregivers. We will communicate this with the office teams to see how we can improve our communication between the clients and the office.

    ORVILLE J

    4

    August 16, 2021

    I am a current client of this provider

    Whenever I need anything, they usually get it to me pretty quickly. I think they're doing a pretty good job. They handle everything well.

    Provider Response

    Thank you for leaving this positive review Orville. We are happy to take care of you. Please let us know how we can earn that fifth star!

    PATRICIA M

    5

    July 7, 2021

    I am a current client of this provider

    They just take really good care of me. They take really good care of me and they fit to your needs.

    Provider Response

    Thank you for leaving this wonderful review, Patricia. We are honored to be able to assist you!

    TAMMY G

    5

    May 17, 2021

    I am a current client of this provider

    They help with the bathing and showering. They are good people that help me a lot, the nurses and the girls.

    Provider Response

    Thank you so much for taking the time to leave this wonderful review, Tammy. We are so glad we were able to make you feel better!

    CHARLA H

    3

    May 6, 2021

    I am a past client of this provider

    I would have liked it if they did what I asked them to do. Nelly was great, the other ones would show up and just sit, they wouldn't understand.

    Provider Response

    We are so sorry to read your very important review, Charla. Our caregivers are trained to be in the home helping with daily tasks, not to sit around and we are sorry this was your experience. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

    JANET B

    5

    April 5, 2021

    I am a current client of this provider

    They gave me an aide that I can relate to. If I get a good aide, they are nice people to deal with.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist you. We appreciate your time to leave us positive feedback!

    HARRY C_2

    4

    February 2, 2021

    I am a current client of this provider

    It makes my father happier and gets the extra help he needs. They are always prompt to let me know if they can have anyone there, they seem to really care about him.

    Provider Response

    Harry, we are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

    JOHN A

    4

    January 6, 2021

    I am a current client of this provider

    The help I have now are pretty good. They are good people. Sometimes the help they hire isn't very good. They don't want to work.

    Provider Response

    We are so sorry you have had a less than positive experience with some of our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

    MARY W_2

    4

    December 5, 2020

    I am a current client of this provider

    The caregiver doesn't call out, we had a lot of problems with that before. Hayley is excellent. On the days that Hayley is there Mary is in much better spirits. Hayley is absolutely wonderful and goes above and beyond to take care of my mother-in-law.

    Provider Response

    Thank you so much for the kind review. We are sorry to hear about the calling out issue, but we are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    DONALD W

    4

    September 21, 2020

    I am a current client of this provider

    Their ability to do things that I am not bale to do has been very helpful. Like lifting and other physical things that he needs. We had a very bad start to the services. When someone has to leave they need to have coverage in place so I do not have to fill in and cover for them.

    Provider Response

    Thank you for taking the time to give us this great feedback, we are glad they are able to help you. We will certainly make sure our staffers are more aware of the scheduling issue!

    OWEN S_1

    4

    September 8, 2020

    I am a current client of this provider

    They need more quality caregivers. There isn't much they can improve on until we are over Covid. They are very tight on caregivers. They cannot provide the level of care they did for my mom until after Covid. They would fix him breakfast.

    Provider Response

    Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well.

    JOSEPH C

    5

    August 6, 2020

    I am a current client of this provider

    They help me to take a bath and fix meals. They are a great agency to be with. They sell me a great service and they send me good caregivers and all the staff is friendly.

    Provider Response

    Joseph, thank you so much for your kind words, we are happy to assist you! We appreciate that you took the time to give us a 5 star review!

    JOAN B

    5

    June 17, 2020

    I am a current client of this provider

    They help get her dressed and help bathe her. They caregivers are very respectful and caring.

    Provider Response

    Thank you so much for your kind words, Joan! We appreciate that you took the time to give us a 5 star review!

    CLEMMER R

    5

    March 17, 2020

    I am a current client of this provider

    They clean my house and do anything that I ask of them. I really like the aides that I get.

    Provider Response

    Thank you so much for taking the time to leave this wonderful review. We are so glad that you have enjoyed such a positive experience with our caregivers, they really will go above and beyond to make sure you are kept safe and well in your home.

    MILDRED K

    1

    March 5, 2020

    I am a current client of this provider

    They need to let us know what is going on. I never know what is going on. They need to keep us with an aide. We had a new aide that missed 2 days in 3 weeks.

    Provider Response

    We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

    REBECCA S

    5

    February 10, 2020

    I am a current client of this provider

    They take care of her and help me as well. They do the dishes and laundry. They work with you. I work in a restaurant, so I work weird hours. They do everything they can to help you out.

    Provider Response

    Thank you so much for taking the time to leave your kind review Rebecca. We are so glad that you have enjoyed such a positive experience with our caregivers, they really will go above and beyond to make sure all their client's needs are met and that they are kept safe and well at home.

    Anonymous_3198

    3

    January 21, 2020

    I am a current client of this provider

    Initially I was very dependent on the services, but not so much anymore. I don't think the whole process is fair to everyone.

    Provider Response

    Thank you for taking the time to leave this feedback. We would love to hear more about your situation and thoughts. If you would like to, email us.

    CHARLES C

    4

    December 19, 2019

    I am a current client of this provider

    I think he is doing an awesome job. There is always someone there. If his caregiver can't be there that day, they call and let me know in advance.

    Provider Response

    Thank you for leaving this review Charles. We are happy to know that we provided you with an incredible caregiver. Please let us know how can earn that fifth star.

    FRANK N

    5

    December 13, 2019

    I am a current client of this provider

    I'm able to go out and not worry about my husband. The caregiver spends a lot of one-on-one time with my husband. The caregiver is very kind and polite with my husband, and she comes on time.

    Provider Response

    Thank you for leaving this wonderful review. We are happy to be able to provide peace of mind and allow you to leave while a caregiver takes care of your husband.

    JEFFREY S

    5

    December 5, 2019

    I am a current client of this provider

    If I have to go some place, it is just the comfort of her walking outside with me especially if I have the cane. She stays close enough so that if I need to grab her shoulder, I can. I like the fact that my aide and I get along really well.

    Provider Response

    Thank you for leaving this wonderful review Jeffrey. We are happy that you are able to walk outside with the help of the caregiver.

    DOROTHY M

    5

    November 16, 2019

    I am a current client of this provider

    They give me companionship. I can talk to them. It helps me feel better with my depression. The aide is always here and does what they are supposed to do.

    Provider Response

    Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.

    CARL W

    5

    November 16, 2019

    I am a current client of this provider

    When we needed a break, they were there to help us. They've been very good with the care of my father.

    Provider Response

    We are honored to be able to take care of your father, Carl. Thank you for taking the time to leave this review.

    PHILIP W

    5

    November 12, 2019

    I am a current client of this provider

    I think it is managed very well. I am very pleased with the discretion they show. They are meticulous about sending someone.

    Provider Response

    Philip, thank you for leaving this wonderful review. We are so happy that we are able to provide excellent care for you and your loved one.

    MICHAEL S

    5

    November 6, 2019

    I am a current client of this provider

    The girl who comes helps with whatever I need help with. She helps him get ready and lifts him to the wheelchair and such. I like them because they're very pleasant to deal with.

    Provider Response

    Thank you for leaving this wonderful review, Michael. We are so glad that we are able to provide a caregiver for your loved one.

    Anonymous_2647

    5

    October 24, 2019

    I am a current client of this provider

    They help me. They are good. They do everything correctly. They do cute little things for me. They do okay. I do not have any complaints. They talk to me.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    JEANINE M

    5

    October 4, 2019

    I am a current client of this provider

    They help the most by helping with bathing and things like that that I can't do anymore. They have honest people, hard workers, and people I can get along with.

    Provider Response

    We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback.

    ROBERT W_1

    4

    October 4, 2019

    I am a current client of this provider

    They help a lot. Sometimes, I really need help, and they are there. They are all polite, and they do whatever I ask them to do.

    Provider Response

    We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

    KATHY C

    5

    September 26, 2019

    I am a current client of this provider

    They have been helpful and do a good job. They do everything that has to be done. I like that they do a very good job. They clean and sweep and do anything I need.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    MARGARET R

    5

    September 12, 2019

    I am a current client of this provider

    They always find me someone if I don't like a caregiver, and they'll find me someone else, even if it's for only one day. They're very friendly, they take care of you, and I have never had a problem. They're good about if you don't like someone, they'll change them out.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    BARTHOLOMEW C

    4

    September 12, 2019

    I am a current client of this provider

    It's the reason I'm getting along because without them, I wouldn't have anyone right now. I appreciated so much that I went to them and asked for my caregiver, and they hired her because she was working with me before she was working with Care Advantage. The only way we could have her was if she worked with a care agency, and they helped make that happen. I would like them to increase the salaries of the caregivers because I had them here a year ago, and I thought the bill I got at the end of the visit was high. I thought the caregivers had higher salaries than they do have.

    Provider Response

    Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review. We will take your comments back to our leadership team to discuss better pay rates. We also give our caregivers the ability to earn additional income in other ways such as referral bonus programs and paid training opportunities and a comprehensive benefit package.

    Anonymous_859

    4

    August 26, 2019

    I am a current client of this provider

    I cannot do anything without them. They drive me where I need to go. They need to throw away their phones. ***N/A answers, rating doesn't match feedback

    Provider Response

    Thank you for taking the time to write this review. We appreciate the candid feedback. I am so pleased to hear that things have improved. We appreciate the opportunity to serve you, and we promise not to send those caregivers you were unhappy with back.

    STEVE F

    5

    August 16, 2019

    I am a current client of this provider

    She looks forward to them coming. I can call and talk to somebody at the office.

    Provider Response

    Steve, we are so happy that we are able to provide care for your family. Thank you for leaving this review.

    CHRISTOPHER D_2

    5

    July 16, 2019

    I am a current client of this provider

    My house has never been cleaner than when my caregiver has been here. She even cleaned the cat poop for me. I like the personality of the individual that takes care of me.

    Provider Response

    This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

    Anonymous_949

    4

    May 29, 2019

    I am a current client of this provider

    There was one incident where a caregiver called in on a weekend, and they weren't replaced. The person we have taking care of my grandfather is working out well, and my grandfather likes him.

    Provider Response

    Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

    Anonymous_834

    3

    May 17, 2019

    I am a current client of this provider

    When I ask for a caregiver, they need to show up. They didn't send a caregiver last Sunday. I am not sure if I will get one tomorrow either. I need one every week.

    Provider Response

    We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Please email us in the event you have not been receiving more consistency in your caregiver attendance. Thank you for taking the time to leave us a review.

    Anonymous

    4

    April 23, 2019

    I am a current client of this provider

    They haven't given me any caregivers for a couple of months, and they haven't been answering their phones or trying to get me someone. Sometimes, they don't show up when I have them. They need to answer their phones when I am calling.

    Provider Response

    Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us at digital@careadvantageinc.com to let us know if this is not resolved. If this scenario continues to persist, we will get our leadership involved immediately. We do apologize for your inconvenience.

    RAMON M

    4

    April 23, 2019

    I am a current client of this provider

    Everybody tries hard, and they have good attitudes and good personalities. I would like them to improve their technical abilities with their products and cost.

    Provider Response

    Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

    TOBY D

    5

    April 12, 2019

    I am a past client of this provider

    They allowed me to work and they came while I was at work. They were very good. I could call and they would fill in and get people in when I needed them, especially on my respite hours.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    KAY H

    4

    March 20, 2019

    I am a current client of this provider

    They could have more help by having more caregivers or hours available. I would like them to have more help available.

    Provider Response

    Thank you for taking the time to give us this great feedback. We will certainly make sure our staffers are more aware! Also, we will make sure that you have more dependable caregivers and please feel free to email us if this is not happening.

    CYNTHIA P_1

    5

    March 14, 2019

    I am a current client of this provider

    She suffers from high anxiety, but when she has someone there who she likes, her anxiety goes way. I love the care person my sister has.

    SCOTT R_1

    4

    February 26, 2019

    I am a past client of this provider

    They could have provided services better, and made sure that people were there. They need to make sure they have people available to work. The caregivers were great, but the ability to get them there was poor.

    Provider Response

    We are so sorry that you did not have a stellar experience with our staffers. We will be sure to communicate this dissatisfaction with our office teams. Thank you for taking the time to leave us a review.

    TONY E_2

    5

    February 23, 2019

    I am a current client of this provider

    The impact on my mother's life has been superb. Just about anything my mother asks them, they take care of for her. I am perfectly satisfied with the Care Advantage people that work and the people in the office.

    Provider Response

    Thank you so much for the kind words. It is truly an honor to help your mother. Thank you for entrusting us with her care.

    ROBERT B_1

    4

    February 20, 2019

    I am a current client of this provider

    They need to call me and let know what is going on. She has brought light into my life.

    Provider Response

    Thank you for taking the time to leave us this review. We are sorry that you do not feel that we have communicated enough, we will be sure to speak with our office teams to ensure this will not be the case going forward. We are so delighted that you love the caregiver! Thank you for your time!

    Anonymous

    5

    January 24, 2019

    I am a current client of this provider

    They take a lot off of me to give me a break because I take care of her when they are not here. They are very well trained, very compassionate, and overall good with my mom.

    JANE F_1

    5

    January 14, 2019

    I am a past client of this provider

    Their availability and ability to get someone there was great. They will try to get someone there right away if you need someone in a short-on-time circumstance.

    Provider Response

    Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.

    SHARON B_12

    5

    January 8, 2019

    I am a current client of this provider

    They provide quality care. It allows me to get the care we need when we need it. They're dependable.

    MICHAEL S_15

    5

    December 15, 2018

    I am a current client of this provider

    It is hard, but now I am able to get out of the house. I am able to go shopping, go to lunch, and go to church. It is fantastic for me. The caregiver is great! There is nothing that she can't do, and she has no problem doing anything.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    BARBARA F_17

    5

    December 15, 2018

    I am a past client of this provider

    The aide that came worked with my mom and had a lot of trust in her. I plan on using them if she comes home. If the aide can't show up, they have backups.

    Provider Response

    Dear Barbara - thank you for taking the time to provide this wonderful feedback. We truly appreciate having the opportunity to serve you. Please do contact us if she comes home, we would love the opportunity to work with you again.

    SHIRLEY L_10

    4

    December 10, 2018

    I am a current client of this provider

    They could answer the phone when I call, like in the afternoon they don't answer hardly at all. They need to get their act together in the office. It's poorly managed, and there is only one woman who is on her game all the time, but she is from the Harrisonburg office and everyone seems to be lacking in their abilities to be efficient.

    JEANIE J_1

    4

    November 30, 2018

    I am a current client of this provider

    They come in my home and take care of things and me. I didn't like some of the people they sent me in the beginning, but I love the person I have now.

    Provider Response

    I am so pleased to hear that things have improved and are going well now. Thank you for this feedback, and for the opportunity to serve you.

    JANET H_2

    4

    November 28, 2018

    I am a current client of this provider

    I believe that my caregiver needs to be talked to and told to not just sit for two hours before she decides to do something. If I am sleeping in, she sits in the chair or is on the phone. One of my issues is that I have to tell her what has to be done every day. I'd like my worker to come and do her job. She brings her personal life into her job almost every day.

    Provider Response

    Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

    EVA C

    5

    October 31, 2018

    I am a current client of this provider

    They are very talkative so it helps me from being so depressed by myself, I enjoy their service and their talking. I think the world of the help that I have got, they are energetic, they do a good job, and are always busy.

    WILMA C_1

    4

    October 26, 2018

    I am a current client of this provider

    I need a caregiver that can do other work, such as wash my windows, and I would like to receive those services through Care Advantage. The company keeps me informed about what is going on and things like that. They will also call and check in on me to make sure everything is going alright.

    BARBARA C_14

    5

    October 13, 2018

    I am a current client of this provider

    It has made my life much easier, I can't clean my house. The caregiver that comes to my house is excellent and is always willing to adjust her hours for me. I had some people that were awful in the beginning but now I have a great caregiver.

    Anonymous_711

    3

    October 13, 2018

    I am a past client of this provider

    They could have done what they said they were going to do. The caregivers could have showed up on time and sent the same person. I didn't like a lot of people coming into my house.

    WILLIAM SCOTT M

    4

    September 28, 2018

    I am a current client of this provider

    In the beginning it was hard because it was someone new every time and now the one we have knows what she is doing and what we expect. They need to be more consistent in the caregivers they send out.

    VICKI L

    4

    September 28, 2018

    I am a current client of this provider

    The caregiver I have now is really good but she has a hard time working on the weekends because she has children. Sometimes they don't answer the phone or I'm holding for an hour.

    CHARLES R_3

    4

    September 27, 2018

    I am a current client of this provider

    I would like to have a permanent caregiver instead of having new caregivers that I have to start over with. I would like to have a permanent caregiver.

    Provider Response

    I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

    SUSAN M_7

    5

    September 21, 2018

    I am a current client of this provider

    They have helped by being reliable and here. If I am not happy, I make sure to tell them about it because they are very responsive.

    Provider Response

    Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

    GENEVA H

    5

    September 17, 2018

    I am a past client of this provider

    I looked forward to them. They knew what needed to be done and they went right to work. They went to the grocery store and cleaned. I didn't have to tell them what to do. They were wonderful. They were good help and went about the work like it was their own home. I was sick and had a hip replacement, so I couldn't do anything. I needed the help and I needed them.

    Provider Response

    Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

    Anonymous

    5

    August 14, 2018

    I am a past client of this provider

    Each of the caregivers who came, did something different. They helped me get back on my feet. It's very complete and what they helped me with, was worthwhile.

    DIANE L

    4

    July 27, 2018

    I am a past client of this provider

    They let me get some sleep when they came in to take care of my husband during the night. I really like the person who runs Care Advantage, but their was one caregiver that ruined the experience for me.

    Anonymous

    4

    July 27, 2018

    I am a current client of this provider

    I've had a lot of different people, so that makes it difficult. I wish they could find one or two people to be with me all the time. When I click with someone and get to know them, it helps because they start to know my health. The only thing I can really say I dislike is sometimes they do not send someone out on the day I am expecting someone. They can't get someone in place so I am left alone on that day. Other than that they are a good company. But I have been alone before and I didn't have any money. They only give me 6 six hours, and I need more hours than that.

    Kathy C

    3

    July 26, 2018

    I am a current client of this provider

    They need to make sure my loved one takes her medication and they need to be more patient with her. The caregivers should be able to complete the list they are given and make sure my loved one takes their medication.

    Provider Response

    Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

    EDITH S

    5

    July 26, 2018

    I am a current client of this provider

    They are doing everything that they are supposed to do. They are good and they are always here on time. They always fix my sister something to eat.

    RUFUS D

    5

    July 14, 2018

    I am a current client of this provider

    I am able to count on her being here, and she doesn't try to get out early. The caregiver has done a great job at helping me out because I have problems with some of my activities of daily living.

    ILA V

    5

    July 14, 2018

    I am a current client of this provider

    They have helped me very well, and they have cared for me. They are very good. They have good caregivers and workers.

    Anonymous

    2

    June 25, 2018

    I am a past client of this provider

    I guess I'd say compared to not having any help, it was at least something, but I usually had to direct them to tell them how to do things. As long as they were coming to see me, they were fine, but I wouldn't really recommend them. They would come and sit down and then I'd have to tell them what to do.

    Provider Response

    I am very sorry to hear that this was your experience. We pride ourselves on providing excellence. I would encourage you to notify the office when you have a caregiver that you are dissatisfied with. We have over 1500 caregivers, and can work with you to find the perfect match. Thank you for sharing your feedback, it is important to us.

    Anonymous

    3

    June 21, 2018

    I am a current client of this provider

    There are certain things that I find difficult to do myself, and they make it possible for me to live with relatively little assistance. When somebody doesn't show up, I am unable to get in contact with the office to get a replacement.

    Provider Response

    Thank you for taking the time to offer this feedback. Your satisfaction is our top priority, and we would like to immediately resolve your concerns. Please reach out to me directly so that we can ensure that going forward you can be completely satisfied with the services that you receive from Care Advantage. I can be reached at 804-323-9464.

    BARBARA S

    5

    June 13, 2018

    I am a current client of this provider

    I couldn't do without them. They make sure that I'm up and dressed in the morning, that I get my morning medicine and coffee, and that they feed the animals. Not only do I have a whole bunch of physical problems, but I also ended up being re-hospitalized. I'm down to just my left hand, and I'm right hand dominant. They're doing everything that my right hand can't do. They make sure that I'm stable and safe. They help me after seizures, and they drive me to doctor's appointments. They keep me straight with the date because my memory only works at about 50%. They are flexible, and I like the quality of the aides. There is an ease in talking to the office.

    DON R_3

    4

    May 24, 2018

    I am a current client of this provider

    They have taken a lot of stress and burden off of me. They are friendly, but some of the help can't do everything. For example, the one that was sent to my father's home was very pregnant and was limited with what she could do.

    BETTY M

    5

    May 18, 2018

    I am a past client of this provider

    I didn't have to sit up with my mother-in-law all night. They came on time, and they took good care of my mother in law. They were courteous.

    Anonymous

    1

    May 15, 2018

    I am a past client of this provider

    They were very stressful for me. I would have liked for them to let me know who was coming and to receive my phone calls so I could know if anyone was coming at all. I was never aware of why no one was coming for me.

    Provider Response

    First, I thank you for taking the time to share your feedback. I apologize that you did not have a great experience with our agency. Our goal is always to relieve stress, not to increase it, so I am sorry to hear that we did not do that for you. It is standard practice to remain in close contact with our clients as it relates to scheduling, and wellness. I have addressed this diversion from our standards of excellence with the office team to ensure that going forward, you, and anyone else who contracts with Care Advantage can be completely satisfied with the services they receive.

    ROBERT H_15

    3

    April 28, 2018

    I am a past client of this provider

    I'd say it was average care. They need to be here, they left me, as well as my loved one, and I need care. They were late to their shifts.

    Provider Response

    Dear Sir, I am disheartened to hear that your experience with our agency was not excellent. I apologize that this was your experience, and want to assure you that this is not indicative of our desire to provide exceptional care to all who trust us with this very personal service. I do hope that you are receiving the care that you need, and will be happy to assist you in the future by personally handling the arrangements. Thank you for taking the time to offer this valuable feedback.

    MARY C

    5

    April 24, 2018

    I am a past client of this provider

    I would recommend them because they have been really good to me. I have really been blessed with my caregivers, they have been really good. Everyone of my caregivers knew what they were doing and were very kind. I cannot say anything other than this. They really worked hard.

    Anonymous

    2

    April 13, 2018

    I am a current client of this provider

    I was more willing to put more effort into working than my caregiver was. Today I wanted to get some exercise and she was helping me but I was more interested than she was to get things done.

    Provider Response

    I am so sorry to hear that you had an unpleasant experience with a particular caregiver. We make every effort to ensure that the caregivers we send exceed the client's expectations. It is clear that we have disappointed you. I do hope that you have let the office team know so that we could replace this particular caregiver with one that would take initiative and help you with your exercise. Thank you for choosing Care Advantage for your personal care needs, and for taking the time to share this valuable feedback.

    JOHN FORESTER T

    5

    February 21, 2018

    I am a current client of this provider

    I would absolutely refer them, but they are all sick right now and we cant get anyone to come. They have saved my sanity. My husband is very old and they come in to help.

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    Services and Amenities of Care Advantage - Staunton in Staunton, Virginia

    Rates

    • Hourly Rate: $20-$25/hour

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    About Care Advantage - Staunton in Staunton, Virginia

    Historic Staunton, Virginia, is a gem tucked away in the scenic Blue Ridge Mountains just steps away from Skyline Drive. Home of the Frontier Culture Museum, the Woodrow Wilson Presidential Library, and a world-class Shakespeare center, it’s the mountain scenery that truly make Staunton such a great place to call home.

    We’re proud to offer Staunton residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

    Serving:

    • Augusta
    • Waynesboro
    • Rockbridge
    • Nelson

    Map of Care Advantage - Staunton

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    Senior Care Services near Staunton City, VA

    • Waynesboro City
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    • Albemarle County
    • Nelson County
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    • Charlottesville City

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

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