SYNERGY HomeCare made my experience positive by helping me get around the house in need.
I like SYNERGY HomeCare because they work hard to make sure the client gets what they want.
SYNERGY HomeCare of Columbus
Offers Home Care
67 Reviews
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(800) 973-1841
Reviews of SYNERGY HomeCare of Columbus
Home Care Reviews for SYNERGY HomeCare of Columbus
April 25, 2022
I am a past client of this provider
April 22, 2022
I am a current client of this provider
They have given me peace of mind by knowing my husband is being well-cared for.
They're very responsive to my requests and the quality of the people they have sent has been really good.
April 11, 2022
I am a current client of this provider
Anytime I have ever needed anything, SYNERGY HomeCare is always there for me and is flexible in working with me and my crazy schedule.
I like the quality of the services that SYNERGY HomeCare gives but I do not like that they do not take my insurance.
Provider Response
Joana, it is a pleasure working with you. We are so glad to be of service.
April 07, 2022
I am a past client of this provider
SYNERGY HomeCare made my experience positive by being professional making me feel that they were available when needed.
I like SYNERGY HomeCare because they were very straightforward and honest.
April 05, 2022
I am a past client of this provider
The caregiver was so proactive and instinctive about the right things to do.
I felt like they responded quickly to any issue that we had.
March 30, 2022
I am a current client of this provider
We have a lot going on so it was pretty stressful trying to handle everything. This has really given all of the family time to have a life of their own.
I think they are very personable. I feel like Ron and Don have been very friendly and well-informed.
March 28, 2022
I am a past client of this provider
They helped my mom get dressed and helped to go to the bathroom.
The aides that came out were wonderful. Ron and Don were able to do their job.
February 11, 2022
I am a past client of this provider
They gave me peace of mind, knowing that they were here when I couldn't be.
I like that the owner was very willing to work with me and bend over backwards for me.
February 10, 2022
I am a current client of this provider
It has permitted my sister to stay in her apartment.
I like that they are very personal with the way they work with my sister
January 19, 2022
I am a past client of this provider
It helped knowing that there was a trained person to be with her at night so I could sleep.
I felt they are well supervised, I like that they brought in a caregiver to meet her.
January 06, 2022
I am a current client of this provider
One of the caregivers was amazing.
There have been some staffing issues. and we need them vaccinated.
December 09, 2021
I am a past client of this provider
She was in a vegetative state, but it was helpful for me to have someone to help her. The nighttime people were excellent, I was able to sleep.
I already have recommended them. I liked Ron and Don.
December 03, 2021
I am a current client of this provider
It helps me get to and from where I need to be.
I like that they're very personable and responsive when I need anything.
November 15, 2021
I am a current client of this provider
They do things I cannot do for myself.
The people they send are good to me.
November 08, 2021
I am a current client of this provider
They have allowed me to sleep more because of the overnight care.
They have great communication.
October 07, 2021
I am a current client of this provider
They have made my experience positive by contacting me.
I like them because they take care of their associates.
Provider Response
Thank you for your kind words and for taking the time to leave this review.
September 22, 2021
I am a current client of this provider
They have gone above and beyond. The caregivers were willing to learn about OT and PT on how to take care of my mother.
The communication and fast response has been great.
Provider Response
Thank you, Amy. We appreciate your partnership. Please feel free to reach out to us any time.
September 03, 2021
I am a current client of this provider
They make me have to stay awake in order to monitor what they are doing.
They could be more active with their caregiver education. The night shift doesn't give any care.
September 01, 2021
I am a past client of this provider
She helped me from my first day out of the hospital.
The caregiver was excellent and everything was easy about it.
August 16, 2021
I am a current client of this provider
They fill me with confidence.
I like that they are responsive, professional, and experienced.
Provider Response
Thank you, Gloria. We appreciate your trust and confidence in us!
August 04, 2021
I am a past client of this provider
There are several things that could've gone better. There were mistakes made and a lack of a caregiver one day. They had a caregiver who was on the phone all the time and was preaching to other people in another country. One of the caregivers left early and there was no coverage, which caused Carol to fall out of the bed and that killed her.
I loved the owner, he was great. They were all wonderful people.
July 23, 2021
I am a current client of this provider
They do everything that needed to be done.
I like the quality of their care.
July 12, 2021
I am a current client of this provider
It is very helpful to have someone here to help with my mother-in-law's care. They help her shower.
They have sent me a caregiver who is very good.
July 09, 2021
I am a past client of this provider
The services were here when I needed them on short notice.
I would recommend because the agency was very helpful.
July 07, 2021
I am a current client of this provider
She worked with my physical therapist to learn how to help me.
They listen to what I need and are flexible with scheduling.
June 10, 2021
I am a current client of this provider
We have had times where we have had them to not come, and they were flexible.
They are just a good agency and she likes using them.
June 04, 2021
I am a current client of this provider
They should be consistent in showing up.
They should improve their communication.
Provider Response
John, we are always here to discuss how we can better service your needs. We have initiated new protocols to improve proactive communication and hope you see a substantial difference. However, please call and talk to me about consistently showing up. We have a extremely good track record for being there for clients, even if we have to send office staff.
June 02, 2021
I am a current client of this provider
I don't have to do the things that they do. My mom trusts them. It is easier for my mom.
They are honest, follow-through, and they are trustworthy.
May 25, 2021
I am a current client of this provider
They do house work and are a companion for my wife.
They listen to my needs. The first couple of caregivers I got did not work out then they got us someone we really liked.
April 24, 2021
I am a current client of this provider
They have helped us with our daily chores. They have taken care of us.
There is an ease of communication.
April 22, 2021
I am a past client of this provider
They should have kept the same caregiver with her and they should have been able to socialize with her or engaged her.
I think that they should let us talk directly with the aides.
Provider Response
Hello Faye and Family. Hope you are all doing well. As we discussed before we began working with Faye, having only one care provider is not a reasonable solution for a few reasons. First, life happens and a primary care provider on a case may have to take care of their own business or a family member so it is always good to have others who are familiar with a case. Also, the hours we kept with you were not enough for a single care provider to make a real living wage and we had to allow our staff to take other longer shifts mixed in with their Faye time. Our care providers are as important to us as our clients. As for communication with care providers, we maintain our communication with our employees to ensure we, in the office who are managing our care providers, are holding our people accountable - this allows for better quality control. Further, this practice eliminates any confusion as to who is employing our staff, we have legal parameters within which we operate and as the liable party I am sure you understand why it is important we manage our own staff. Hopefully, Faye is doing well and is still getting to her exercise classes. This has been a very difficult time for all involved in delivering care. Please stay safe and healthy. All our best!
April 05, 2021
I am a current client of this provider
They have helped by unloading the work of the family.
I would like them to have a more consistent, quality staff.
Provider Response
Lee, hope you are well. I am always available to discuss staff issues as we try hard to coach and train our people to better performance.
March 03, 2021
I am a current client of this provider
They can send helpers that stay the whole time.
They could improve expectation of the employees.
Provider Response
Sarah, we would like to address your specific concerns so we can better meet your expectations. If you want to contact us to discuss what employee expectations we need to address, we would love to talk.
January 29, 2021
I am a current client of this provider
I haven't heard anything bad about them yet and they seem to be doing a good job.
I like the owner, he seems straight forward and helpful.
January 20, 2021
I am a current client of this provider
They can be better at contacting me.
They are there when I need them.
January 11, 2021
I am a current client of this provider
It allows me to take care of things.
There were some caregivers who had some poor English. It was hard for Flora.
December 03, 2020
I am a current client of this provider
They always do their job and never sleep.
They were on time and top quality. They do a good job.
November 30, 2020
I am a current client of this provider
If they were more aggressive in the care given, if they could do more around the house, like the little house chores.
If they were more consistent with their care workers, there are too many coming in and out.
November 30, 2020
I am a current client of this provider
I could not do it alone, at all. It makes my life so much easier.
They pay attention to what you say.
October 07, 2020
I am a current client of this provider
My father really liked the caregiver that came, however she didn't speak English that well.
The owner was wonderful and very accommodating.
September 24, 2020
I am a current client of this provider
They find a caregiver with the best match possible.
The office staff is very friendly.
August 24, 2020
I am a current client of this provider
All I need is supervision in the shower, which does not have much of an impact on me.
They only come in when I need to take a shower.
August 24, 2020
I am a past client of this provider
He was afraid to be alone, and afraid for me to leave, and they were there and encouraging to him.
I think that they provide fabulous people. My husband was in the hospital for a week, and they sent someone out there to be with him which was great.
August 07, 2020
I am a current client of this provider
They check up on me to make sure I'm taking my medicine.
I can't say enough good things about them. They are reliable.
July 23, 2020
I am a current client of this provider
The client is able to do things, like shower.
The owner is very attentive to your needs.
July 16, 2020
I am a past client of this provider
I was told I would receive information about what the caregivers were doing but I never received any tracking.
She was a high fall risk and was supposed to have 24 hour care. One of the caregivers left for lunch for about three to four hours. The patient fell while they were supposed to be watching her.
Provider Response
We are/were very sorry about how our relationship ended. We worked with you for about two and a half days and gave access to see care notes. The Care Provider who misconstrued instruction and left for an hour was relieved of her duties due to unacceptable lack of judgement. We take this very seriously. As to the fall, we were with your sister, directly behind her at the vanity with a gait belt on but the way her knees buckled combined with her size, there was little we or anyone could have done to keep her from falling. Again, we are very sorry about how this relationship ended, we strive for continued improvement and always will. We also admit when we are wrong and take actions to keep from making the same mistake twice. Best to you.
June 05, 2020
I am a current client of this provider
They help the most with just filling in with the care that she is already getting.
They can improve on their communication and create standardizing care plans for clients. They got the care in place very fast, but they did not tell us exactly what they were going to be doing or about how we were going to be having multiple caregivers. They need to have a small survey for us to let them know of exactly what we need.
June 04, 2020
I am a current client of this provider
It has been very good. There is nothing to complain about. It enables me to continue in a very difficult situation. If you can afford it this is the way to do that.
They have been completely reliable and I'm not worried about having coverage.
May 20, 2020
I am a current client of this provider
I like they are there for us.
I like the representative they send out.
April 07, 2020
I am a current client of this provider
They do some housework for me. It helps me to not bend over and scrub.
They show up on time.
March 05, 2020
I am a current client of this provider
Continue to improve and get to know what my mom and dad need and try to anticipate their needs.
I wish I knew what they did while they are there. More followup communication.
January 10, 2020
I am a current client of this provider
We use the nighttime service. That allows me to get sleep so I can function during the day. It helps her throughout the night.
I appreciate their ability to provide the service we need and the flexibility.
December 19, 2019
I am a current client of this provider
They are here when I go out of town.
They show up when they are supposed to.
October 07, 2019
I am a current client of this provider
It helps when she is here. She is here three hours a week. She runs errands and picks things up, and does things that I cannot do. I am on a walker, and she helps me not fall over.
I have them for a short period of time, and they do a good job. They supply someone, and that is all that is necessary, but they should follow through with what they say.
September 26, 2019
I am a current client of this provider
The services are helpful by assisting my daughter with her everyday needs.
I would like for them to improve the scheduling. We aren't sure who is going to show up on the days of the care.
September 26, 2019
I am a past client of this provider
They could have provided a house cleaner.
They need to deliver what they promised in writing.
Provider Response
Elizabeth. We are sorry about your one unsatisfactory experience and the partial visit you cut short was not helpful. We would have been more than happy to provide new a Care Provider to improve your SYNERGY Experience but you were not willing to allow us to try to make things better. We all hope you are doing well and we are sorry this was not a positive experience for you.
September 26, 2019
I am a past client of this provider
They were reliable, they were helpful around the house, and they kept my loved one company.
They were very helpful with doing the laundry and making meals for my loved one.
August 15, 2019
I am a current client of this provider
The agency could make my life easier by guaranteeing me that I won't get in an accident while in their care.
I liked that they were nice, efficient, and confident.
July 10, 2019
I am a past client of this provider
They did some of the things that I wouldn't or couldn't do.
They are very kind, friendly, and easy to get along with.
July 02, 2019
I am a current client of this provider
They are consistent with the schedule and the caregivers are always on time.
They are very hands on and they are very good communicators.
June 25, 2019
I am a current client of this provider
They need consistency of the personnel. I just think it would be nice if someone would have some consistently.
The cost is too high.
Provider Response
Dear Anonymous_2013 We try very hard to keep consistency of care providers for our clients. Sometimes, life happens and it is not always possible to be 100% always the same people. We always encourage communication with our staff and would love to talk directly about this issue when it frustrates you. Please call us. We are priced extremely competitively in the Columbus market, nowhere near the most expensive. We monitor rates and keep ours reasonable and simple. We do not have a sliding scale, short shifts are not more expensive per hour nor is personal care more expensive. We like to be very straightforward. I am confident the care you receive is first rate, if you have any issues you want to discuss please contact us.
May 17, 2019
I am a current client of this provider
I am able to get away if I need to, and I know that they are safe.
I like that they are personable and pay attention to detail.
April 05, 2019
I am a current client of this provider
They have helped him by taking care of things that would I would normally, such as mundane activities, like showering, shaving, and exercising.
I like the communication. I think the caregiver has taken good care of my stepfather.
March 13, 2019
I am a current client of this provider
They need to be more in tune with her mood and how she is doing.
They are responsive, and they try very hard to match a caregiver with the client. They pay attention to the details.
February 14, 2019
I am a current client of this provider
They go above and beyond. If the caregivers are needed outside of the normal schedule, they are available.
They are reliable and they have excellent communication between management, the caregivers, and my loved one.
December 12, 2018
I am a current client of this provider
They help just by being here and being willing to do things.
November 02, 2018
I am a past client of this provider
The services were helpful. Someone was there with my mother for whatever needs she had.
They were very responsive to our needs, and we enjoyed all of the people who served us.
About SYNERGY HomeCare of Columbus
SYNERGY HomeCare of Columbus is an in-home care provider serving Westerville, Ohio and the surrounding area. SYNERGY HomeCare of Columbus offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
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