
SYNERGY HomeCare of Columbus
Offers Home Care
Reviews of SYNERGY HomeCare of Columbus
Home Care Reviews for SYNERGY HomeCare of Columbus
April 25, 2022
I am a past client of this provider
April 22, 2022
I am a current client of this provider
April 11, 2022
I am a current client of this provider
Provider Response
Joana, it is a pleasure working with you. We are so glad to be of service.
April 07, 2022
I am a past client of this provider
April 05, 2022
I am a past client of this provider
March 30, 2022
I am a current client of this provider
March 28, 2022
I am a past client of this provider
February 11, 2022
I am a past client of this provider
February 10, 2022
I am a current client of this provider
January 19, 2022
I am a past client of this provider
January 06, 2022
I am a current client of this provider
December 09, 2021
I am a past client of this provider
December 03, 2021
I am a current client of this provider
November 15, 2021
I am a current client of this provider
November 08, 2021
I am a current client of this provider
October 07, 2021
I am a current client of this provider
Provider Response
Thank you for your kind words and for taking the time to leave this review.
September 22, 2021
I am a current client of this provider
Provider Response
Thank you, Amy. We appreciate your partnership. Please feel free to reach out to us any time.
September 03, 2021
I am a current client of this provider
September 01, 2021
I am a past client of this provider
August 16, 2021
I am a current client of this provider
Provider Response
Thank you, Gloria. We appreciate your trust and confidence in us!
August 04, 2021
I am a past client of this provider
July 23, 2021
I am a current client of this provider
July 12, 2021
I am a current client of this provider
July 09, 2021
I am a past client of this provider
July 07, 2021
I am a current client of this provider
June 10, 2021
I am a current client of this provider
June 04, 2021
I am a current client of this provider
Provider Response
John, we are always here to discuss how we can better service your needs. We have initiated new protocols to improve proactive communication and hope you see a substantial difference. However, please call and talk to me about consistently showing up. We have a extremely good track record for being there for clients, even if we have to send office staff.
June 02, 2021
I am a current client of this provider
May 25, 2021
I am a current client of this provider
April 24, 2021
I am a current client of this provider
April 22, 2021
I am a past client of this provider
Provider Response
Hello Faye and Family. Hope you are all doing well. As we discussed before we began working with Faye, having only one care provider is not a reasonable solution for a few reasons. First, life happens and a primary care provider on a case may have to take care of their own business or a family member so it is always good to have others who are familiar with a case. Also, the hours we kept with you were not enough for a single care provider to make a real living wage and we had to allow our staff to take other longer shifts mixed in with their Faye time. Our care providers are as important to us as our clients. As for communication with care providers, we maintain our communication with our employees to ensure we, in the office who are managing our care providers, are holding our people accountable - this allows for better quality control. Further, this practice eliminates any confusion as to who is employing our staff, we have legal parameters within which we operate and as the liable party I am sure you understand why it is important we manage our own staff. Hopefully, Faye is doing well and is still getting to her exercise classes. This has been a very difficult time for all involved in delivering care. Please stay safe and healthy. All our best!
April 05, 2021
I am a current client of this provider
Provider Response
Lee, hope you are well. I am always available to discuss staff issues as we try hard to coach and train our people to better performance.
March 03, 2021
I am a current client of this provider
Provider Response
Sarah, we would like to address your specific concerns so we can better meet your expectations. If you want to contact us to discuss what employee expectations we need to address, we would love to talk.
January 29, 2021
I am a current client of this provider
January 20, 2021
I am a current client of this provider
January 11, 2021
I am a current client of this provider
December 03, 2020
I am a current client of this provider
November 30, 2020
I am a current client of this provider
November 30, 2020
I am a current client of this provider
October 07, 2020
I am a current client of this provider
September 24, 2020
I am a current client of this provider
August 24, 2020
I am a current client of this provider
August 24, 2020
I am a past client of this provider
August 07, 2020
I am a current client of this provider
July 23, 2020
I am a current client of this provider
July 16, 2020
I am a past client of this provider
Provider Response
We are/were very sorry about how our relationship ended. We worked with you for about two and a half days and gave access to see care notes. The Care Provider who misconstrued instruction and left for an hour was relieved of her duties due to unacceptable lack of judgement. We take this very seriously. As to the fall, we were with your sister, directly behind her at the vanity with a gait belt on but the way her knees buckled combined with her size, there was little we or anyone could have done to keep her from falling. Again, we are very sorry about how this relationship ended, we strive for continued improvement and always will. We also admit when we are wrong and take actions to keep from making the same mistake twice. Best to you.
June 05, 2020
I am a current client of this provider
June 04, 2020
I am a current client of this provider
May 20, 2020
I am a current client of this provider
April 07, 2020
I am a current client of this provider
March 05, 2020
I am a current client of this provider
January 10, 2020
I am a current client of this provider
December 19, 2019
I am a current client of this provider
October 07, 2019
I am a current client of this provider
September 26, 2019
I am a current client of this provider
September 26, 2019
I am a past client of this provider
Provider Response
Elizabeth. We are sorry about your one unsatisfactory experience and the partial visit you cut short was not helpful. We would have been more than happy to provide new a Care Provider to improve your SYNERGY Experience but you were not willing to allow us to try to make things better. We all hope you are doing well and we are sorry this was not a positive experience for you.
September 26, 2019
I am a past client of this provider
August 15, 2019
I am a current client of this provider
July 10, 2019
I am a past client of this provider
July 02, 2019
I am a current client of this provider
June 25, 2019
I am a current client of this provider
Provider Response
Dear Anonymous_2013 We try very hard to keep consistency of care providers for our clients. Sometimes, life happens and it is not always possible to be 100% always the same people. We always encourage communication with our staff and would love to talk directly about this issue when it frustrates you. Please call us. We are priced extremely competitively in the Columbus market, nowhere near the most expensive. We monitor rates and keep ours reasonable and simple. We do not have a sliding scale, short shifts are not more expensive per hour nor is personal care more expensive. We like to be very straightforward. I am confident the care you receive is first rate, if you have any issues you want to discuss please contact us.
May 17, 2019
I am a current client of this provider
April 05, 2019
I am a current client of this provider
March 13, 2019
I am a current client of this provider
February 14, 2019
I am a current client of this provider
December 12, 2018
I am a current client of this provider
November 02, 2018
I am a past client of this provider
About SYNERGY HomeCare of Columbus
SYNERGY HomeCare of Columbus is an in-home care provider serving Westerville, Ohio and the surrounding area. SYNERGY HomeCare of Columbus offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
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