Lake Country Health and Rehab Center

Linda

I am currently at Lake Country Health and Rehab Center for rehab. They're all nice. I have my own private room. I have my own toilet, my own sink, and a bed. Everything is provided for me. The place is super clean. They clean my room every single day. The staff are a little short sometimes, but the majority of the time it's a beautiful day outside and they call in sick and don't want to work. The young people today do that. They are very patient and helpful. Then I go for physical therapy. It's an entirely different area. I'm practicing getting on a seat to stand. They're working on my leg muscles and my arm muscles. So, the rehab center is good. They have movie days. They got special exercises. On Mondays, they bring in some dogs to visit and stuff, and then they have outdoor games and stuff too. It's a nice outside area. The food is good.

adaughter

My mother was here for rehab. She couldn't walk due to a broken leg and was not allowed to have weight on it because of the location of the break. Her care was terrible. Aide helped her to the bathroom and said they'd be right back to help her back to bed and they did not come back, luckily a family member was there and able to help her. She was rarely checked on to see if she needed anything. You could push the call light and it would be 20-30 minutes before it was answered. We let my mom say there for 5 days and most nights one of us stayed with her in a chair. As quickly as we could we moved her out of there, I would not recommend this place

Donna W

my mom stays here. She has been here for 8 years. She loves the activities that they do. They make crafts, play bingo, cards, have wheelchair games, have different functions for different holidays and other things. Sometimes, like any other place, my mom doesn't always like what they are serving for dinner, but she has options when that happens. The staff always greet you with a smile. My mom's room is personalized with some of her things from home, so she feels at home there. We can come and take her out to eat, go shopping or take her to a family gathering and then bring her back with no hassles. She has made friends there and has lost some friends there. My mom now calls this place home.

Judy D

Our Mom was at this facility! We couldn’t wait to take her out of here! They missed her meals 2x and Lucky for her we had family there that went and got her meals! The social worker C would not communicate with family! Mom’s facility and Mom’s social worker from My Choice ! Every time I tried talking with C she said she was going to a meeting! Mom arrived there on November 13th on November 17th my Sisters were there and Mom had not been given a shower, my Sisters went and asked for a shower chair to bathe her! I called M who was now answering our families concerns and asked why Mom hasn’t been given a shower by staff in 7 days . I was then told by M that this has never happened before and that the head nurse has now put Mom on a Tuesday/Friday shower schedule! Also Mom was not supposed to go to the restroom on her own! There were times when we were there and pushed the call button and we took Mom but waited as much as 45 minutes for anyone to answer! We have documented all this information daily in our notebook daily!

Peter R

My mom was told she was going to be released from Rehab on 8/3. The day came and went and they told her she couldn't leave due to "paperwork". She was going into assisted living. She was told if she went home "paperwork" would have to start all over again. Yes, she didn't confirm which assisted living facility she was going to until 8/4, which led us to believe she would be there only one extra day. "Paperwork" should have already been done for her release on 8/3, as they kept reassuring her. They did nothing on the 4th and 5th and over the weekend. My mom had to go into the Social Service Director's office on Monday and she finally completed paperwork. Then we were told a doctor need to sign off on it. This should have already been done. Two more days delay. Then mom needed to sign a form for prescriptions to move. Why did you wait until 8/10 to tell us that when you knew where she was going 6 days earlier? Then they faxed an illegible document to assisted living. They stared asking me for money 8/11 and didn't even provide me a bill. Mom wasn't even allowed to leave until until 8/12. When I got a bill with INFLATED costs, I started asking questions and have been ignored. I've sent 4 requests so far, even to the Executive Director, with ZERO reply.

Andrew

My dad was at Lake Country Health Services. They provided therapy for him. He liked the food better there than the other facility he was in. His room was beautiful. It was a nice place and they have been very good about communicating with us.