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Cedar Ridge

302 Cedar Ridge Rd, Charleston, WV 25320

(855) 944-5257 (Caring Family Advisor™)

1.0

(1 review)

Offers Nursing Homes and Assisted Living

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Reviews of Cedar Ridge in Charleston, West Virginia

1.0

(1 review)

  • Facility

    2.0

  • Food

    1.0

  • Value

    1.0

George

1

September 28, 2023

I am/was a resident of this facility

I stayed at Cedar Ridge. It was an absolute joke. That place needs to be put out of business. Please don't recommend anybody go there. It's filthy. They do an evaluation emotionally, mentally, physically. I'm thinking I'm going to a place that has an emphasis on physical therapy. While that's got a certain level of impact, I soon found out that they are more of a nursing home and many of these people are at an end-of-life situation. They belong in a nursing home, but either I should have been in another place or they should've been in another place. You have, especially women, going about their personal business there with baby strollers pushing Barbie dolls around the facility. Then you have a person like me passing them up in the hallway, which I'm there for physical therapy. I'm not at end-of-life. I'm not even close to it. I'm trying to get my body back in shape again after surgery. I go to physical therapy and the main thing I'm trying to work on is my left leg. I go to physical therapy, at least the first day, and then I get a phone call saying that I've been asked to leave. I called for a meeting and they said that the reason I've been asked to leave was because I could walk 300 feet with no problem. Yes, I was walking 300 feet with a walker, but it was like I'm walking 300 feet with the feeling of having a bullet in my left hip. I just came out of surgery and they're telling me I'm OK, that I can go home. I said, just because I walk down the hall 300 feet using a walker doesn't mean I'm OK. I'm not OK. I gave that physical therapy lady an earful. I told her, "I disagree with your assessment." I put in an appeal so I could stay longer. It was rejected because of the insurance company, because of the way this lady filled out that report. It was flat out wrong. They told me to leave. I let them know I've got special dietary needs because I'm a cancer survivor. The first time I had breakfast, it was like a bunch of eggs with some cheese on it and a piece of bread. That was it. There's nothing else. There's no coffee. There's no orange juice. I wanted a normal breakfast, then I would have to ask for it. The cooks there were nice enough to come to my room and say, "You tell us what you want, we'll be more than happy to make it." The first time they tried, it got lost. Breakfast got lost. One out of six or seven times I asked for this nice breakfast, I received it once. The other times, the food was just terrible. If I were a supervisor over the whole place, I'd make huge changes. There was one lady in particular who was really good. The rest of the staff was one star.

Provider Response

I would like to get some more details about your experience with us. Please contact our Compliance Department so we can further investigate.

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Services and Amenities of Cedar Ridge in Charleston, West Virginia

Health Services

  • Hospice Care

Medicare

  • Health: 1.0 out of 5
  • Quality: 2.0 out of 5
  • Staff: 2.0 out of 5
  • Overall: 1.0 out of 5

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    3.0

  • Staff

    2.0

Medicare Provider Number: 515087
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About Cedar Ridge in Charleston, West Virginia

Offering skilled nursing, medical and rehabilitative care for patients and residents. Whether for a short stay or for an extended period, our Clinical Care Teams are focused on implementing personalized care programs to facilitate recovery and improve well-being.

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