Brookdale Charleston Gardens

Neville

My brother has been in Brookdale Charleston Gardens for three weeks now. So far the staff has been very nice. He hasn't talked about the food, so it must be OK. I've been up there several times, but I can't get in because of the virus. They've got a schedule, and it seemed nice. It was very, very clean. They showed me one room that was open, and I went around and looked at it. It was very nice inside, looking through the window.

Theresa

Brookdale Charleston Gardens was the best of the ones we've visited. My grandmother has been pleased with the food. She's always gone to church and they set the computer up so that her church could be livestreamed. Even if she can't physically go to the church, she can still feel like she's part of that congregation. The rooms are not much bigger than college room dorms, and they're about the same as what everyone else is charging.

GloriaB

Best facility I have visited in Charleston has a home like atmosphere, the staff are very friendly and helpful. The meals are great lots of choices

zipper48

I would not recommend this facility because the level of care is not up to par. The staff are constantly sneaking outside to smoke, especially the director of nursing. The patients are not monitored properly and medications are not given as prescribed.zipper48zipper

Provider Response

sis22

I have a family member living at the facility and I can honestly say that the care and compassion shown to them is unsurpassed. They treat her like their own family member when we take her out she is always in a rush to return "home". Thank you for all your hard work and loving care.

jax2

This facility is terrible! The management treat the nurses terribly. On most occasions there will be 1 nurse upstairs and 1 downstairs. 2 for the whole facility. They can't hire any nurses because no one wants to deal with 40 some patients, where in a hospital a single nurse has 6-12. The RA's depend on the nurses instead of management. This is not a good place. I wouldn't send my dog there.

Provider Response

Autumn56

This place is horrible! Staff is mean to the residents, they do not get taken care of they way they should, the food is horrible, most residents won't even eat the food, and the fact they charge them to just deliever a tray to there room after they already pay a huge amount, there rooms are filthy and never get cleaned.

Provider Response

Caring101090550

We found here for my grandmother. The staff is very helpful. I have eaten there, and the food is OK. Their rooms are not really spacious. The facility is on the smaller side, and I think it is an older facility, so it needs a little upkeep to be done. Also I think they need to improve on the privacy on the memory care side. I think it is terrible if they don't have locks on their doors.

Provider Response

Caring95618250

We visited and we really liked it. We thought it was very nice. We thought the people were exceptional. The staff answered everything we asked. They called to see if our parents were interested after we have conveyed to them everything. While we were there, everything was very secure. We were told what was served and it seemed very nice. They had different entrees that they offered each guest.

Caring86829250

It is very nice, clean, and peaceful. The staff was very helpful, and I could tell the patients were really taken care of. Their food was well-prepared, and the dining area was very pleasant and clean.

Caring3048

We picked here because that's what my aunt wanted. The rooms are fine. They are clean, neat, and suitable. The bathrooms are very safety-oriented, too. They clean her apartment once a month. She has a living and dining room combined and a bedroom separated from the rest of the living facility. It is very nice. Their activities are very good there. My aunt has gone to a lot of their activities. They go to Wal-Mart every Monday. They go out to lunch somewhere every Friday. The staff is wonderful. They are just very good with her. They are just really good. It seems that all of them enjoy what they do. They are very attentive to the residents. Their dining facility is restaurant-style dining. Regarding food though, some days she likes what they have, and sometimes she doesn't.

Ruloff

I made a visit and I liked the place. But I was just not ready for it. I liked the rooms. They were nice. The place is great. The just wished they had better views. The physical location was on top of the mountain, which was a lot better. The place itself was a five, if it had a better view I will make it a five plus. The staff was very friendly. I would recommend them to others.

Linda62622650

My aunt has been in here since March. I've been there only a couple of times, but every time the place has been clean, it smelled fine, and I saw people helping clients. My aunt seems to be well cared for. I would call any time to check on her and if she's available close by, they will even let her speak to me on the phone. We are very pleased. I guess what I liked best was their friendliness towards the family. They always welcome and accommodate us. Like today was my aunt's birthday and when some of her friends from the women's club came and brought cupcakes for all the patients in the ward, they allowed the use of a special room to have this little celebration.