Bonaventure of Puyallup

Susan

We toured Bonaventure of Puyallup. It's very nice. They had gardening areas. They were well-kept. The apartments were smaller, and they were a lot more expensive. The person who accommodated us was very nice. My dad is in a wheelchair, and she wheeled him around. She was very knowledgeable. They had a lot of amenities, but not as many activities going on. They had a nice kitchen in the rooms, but the rooms were smaller.

Gwynne C.

My mother has been living in Bonadventure for almost a year. They are always short staffed, resulting in multiple bedsores and hospital visits. Her room is always dirty and smells bad, due to incontinence and their lack of giving her showers that we pay for. The food is terrible and the wait time to get served is sometimes over an hour. Often times when mom pulls her call light, she is not checked on for over an hour or they shut off her light and never come. She was restricted to her room just after Christmas due to a covid lockdown. 3 weeks in, she got very sick. Family was not able to visit, so we did not know how sick she was. She wheeled herself down to the front desk crying, begging for help because she was in so much pain. The facility did not think it was necessary to call 911, so the family did anyways. Turned out she had Covid Pneumonia and was admitted into the hospital for 2 weeks. When she got back home, they RAISED her rent by over $3000 per month! The facility offers great activities, but does not follow through with them. Its a classic bate and switch. For the money paid for her to be there, the care is a 1 out of 10!

Carolyn

Bonaventure of Puyallup was a fairly new place, and I liked them very much. However, there were no carports or garages, and it was on a very busy street. Also, it's the most expensive one I've seen, but it's a very nice and pretty place. They did not have any cottages available, so the lady showed me an apartment on the second floor with a balcony, and it was very nice. She was very accommodating and she even gave me a callback. We had lunch in a separate room there, and it was wonderful. She gave us a menu, and we could select what we wanted. The food was very good and we were very pleased.

Beverly

My stepfather is in memory care, while my mom is in the independent living of Bonaventure of Puyallup. He's been there for two weeks now and the director, Nerissa, is fabulous. She is so accommodating and the rest of the staff is extremely friendly. I've only been there once and when I went walking in they're like, "Oh, Hi Bev, how are you doing?" I don't even know who they were, but they know my name. It's a brand new community. Memory care only opened up about four or five months ago. If I was over 60, I'd be living there, because they have a movie theater, a bowling alley, and their activities list is varied. It was phenomenal. So, any interest you have, they have something on the activities and there's a place for you to meet up. If you want to go to the store or whatever you want to do, you can call the front desk and they will take you there and wait for you to come back. The food looks yummy and they have an inner courtyard so that the residents are protected from the outside world. The independent living apartments are very spacious and had balconies. The maintenance people are quick that when my stepfather went in and we brought the TV, they were right there all ready to put it on the wall. No questions asked. They knew we were coming and they were Johnny on the spot.