Harbour Pointe Assisted Living and Memory Care

We moved my in-laws to HPSL in the summer of 2020. We have had many issues getting medication given correctly, delayed response to call buttons, and the quality of food is an ongoing issue. My MIL had a stroke that necessitated her move to HPSL and she is completely dependent on her caregivers. She requires help with all of her activities of daily living. When she is unable to get a response to her call-button, she feels helpless and vulnerable. A change in executive director in the Fall of 2021 has led to even worse problems. The ED is very slow to respond to my calls or emails and he is often away from the facility that he is meant to be managing. I have had many meetings, calls and emails trying to notify the management about the care issues that my MIL is having, but we have yet to see improved care outcomes. I am often at the facility and as check in at the front desk, I see signs welcoming the newest residents to Harbour Pointe. I wonder why HPSL keeps accepting new residents despite telling me that they are having staffing issues. When I have tried contacting Harbour Pointe Seniors Living's parent company, Integral Senior Living, I can not get a call back. Please be cautious about moving your loved ones to this facility!

The staff at Harbour Pointe Senior Living was absolutely fine. I only met two people there. I like the surrounding location, which was very wooded. The facility was clean and nice. It was not as fancy as the two places I visited, but it was fine. I also liked the fact that they had balconies and that you can put your plants up there. The apartment units looked very nice. They're a little bit less fancy than the other places I saw, but it was certainly acceptable. It's a very good placement and easy to get to. Just next to it is a beautiful public library and a wonderful park and trail just immediately adjacent to it. The location was a big deal.

We picked Harbour Pointe Senior Living for our mother. A big bonus was the room had a little balcony on it, so you could open the sliding glass door and go outside and have a little chair and table out there. It had all the amenities we wanted. Her physical therapist had actually said that was one of the nicest places around, so that was one of the reasons why she was going to it. She had a recommendation from her physical therapist. You could walk up a flight of stairs, which was kind of overlooking the ground floor where the fireplace was and the dining hall was, and that looked nice even with social distancing and tables spread out. The unit had a full stove in it rather than just a microwave. She still likes to bake a little bit. The staff there was friendly. The square footage of the unit was a little bit bigger than some of the other places I had seen. They had public areas for crafts, and it also had a gym, so she could go in there and work on things when the physical therapist wasn't around. They had everything she'd want to do. They had a big conference room where they had group discussions on history and current events. I don't think it had any negatives at all.

I have nothing but good things to say about Harbour Pointe! Harbour Pointe is by far one of the most beautiful communities I have been too! I visit on occasion and every time I enter the community, I am greeted with a smile and feel immediately welcomed. Over the past couple of months, there has been significant improvements throughout the community. The residents are happy and after speaking with a few other family members, we are pleased with the recent changes! The Executive Director is present and attentive to the community’s needs. The staff are friendly and are there to care for the resident’s need. What has impressed me was the way management involves families and loved ones together in the community. I highly recommend Harbour Pointe to anyone looking for a comfortable, clean and friendly community for their loved one! Thank you Harbour Pointe and staff for your tireless work and creating an amazing environment for staff and residents to enjoy!