Brookdale Arbor Place

Connie

Brookdale Arbor Place was lovely and welcoming. The staff was delightful. I found her to be very, very helpful, and very pleasant. I saw what they were eating, and it looked delightful. The menus were very good. The dining area was large and nice. They had a calendar for every day of the month and well displayed. There are lots of activities about anything they want.

Michael

We were planning to move my mother to Brookdale Arbor Place, and I was not thrilled with how I was treated, especially once my mother passed away. My situation was I put in a deposit for my mother to move in, and the deposit was very expensive at over $10,00. But they did not have a unit ready and it took them two weeks to get that unit ready. Well, in that two weeks, my mother passed away and they did not return the full deposit to me, they took a portion of it. It took me six weeks of badgering people to get the money back, I was greatly disappointed with how it was handled. I was also not very impressed with the quality of the room. The layout was fine, it just seemed that the finishes were cheap, it was dreary and it wasn't uplifting. The unit wasn't ready when we placed a deposit, and they never called me to tell me the unit was ready, I had to call them. The unit was never available for rent, so in my mind, I never saw a reason for them to keep any of the deposit because they weren't out any revenue. I was close to retaining an attorney because they weren't returning my calls. I would not go back there.

Provider Response

momcoffee

My mother is at Brookdale Arbor. The facility is dark and dreary. The carpets are stained and some halls have a urine smell. They don’t have an activity room so everything is just held in the dining room. She feels cooped up. The meals are on par with institutional food. Not great not poor. There’s a high turn over for staff and the aids are over worked. She’s sometimes reluctant to push her button to get her needs met because she doesn’t want to tax the staff. They have two outings a week but the van only holds 12 people so she can’t get out as often as she’d like. Overall I feel we’re paying way more than what we’re getting in return.

Provider Response

Robert

We like Brookdale Arbor Place. We chose it for dad because he needed assisted living and it's close to shopping and some different facilities. The dining hall seems nice and clean. Overall, it has been a good experience except he has complained about the food, and he's not a typical complainer. Actually, I've eaten there, too, and it was not very good. The place is clean and modern. He moved in right as COVID hit, so the activities kind of shut down, and it wasn't really their fault. They're just starting to open things back up and they offer a lot of activities now. My dad likes to go out more off grounds (there's shopping and places nearby), so I'm not sure if he participates in them. They have a barbershop onsite, community get-togethers and shopping trips. Another thing is there's a high turnover of help. You get used to certain people and then there are more people coming in. My dad has a hard time understanding because of his age, and people that come in and help have really strong accents. So, there's a communication problem, but they are always friendly to him.

Provider Response

Jonny

My mother is in Brookdale Arbor Place. It's been great. Since she's been there, she's gotten a lot better. She was basically living by herself and not getting any visitors hardly at all, so she's becoming a recluse. Since she's moved into Brookdale, she has turned the corner. She's active and vibrant again, and her mindset is different than it was before, and she's thriving there. She's in a one-bedroom unit on the first floor. She has a view of the lawn and the garden area out of her window, and she just loves being able to look out onto the green scape. We brought her furniture from her house and it all fit. The bedroom furniture fit in the bedroom nicely, and she had a lot of furniture in her bedroom. I liked it because of the size of the rooms, too. It's not just a little cubicle. It's big enough that it can hold full-sized furniture and that makes a huge difference. She feels like she was at home when she moved in because she had all her own furniture there. They have a beauty salon, and she's already visited that. They have a massage therapist that comes in once a month, but she hasn't taken advantage of that yet. They have music in the afternoon, and she goes and listens to that. There's a library, a card room where the men and women go and play cards, Pinnacle, Bridge, and that type of stuff. She's just starting to learn how to play Pinnacle with them, so she's enjoying that, too. The staff is very friendly and cordial. The meals are really good, but sometimes they have things that she doesn't care for. They can always order something different. The place is top-notch. She's still trying to figure out what she likes as far as the activities, but there are a lot of different activities every day for her to choose from. It's a little pricy, but it's definitely worth the money for what she's getting out of it.

Amanda

My grandmother will be moving into Brookdale Arbor Place. We chose it because she had her own independent apartment, and she had a pendant. If she needs help, she can hit her pendant. They check on her every two hours. For the first month since she has memory issues, they would escort her to all food and all activities. We really like the size of the place, the location, and their activities list. She likes knitting. They had bridge, bingo, and arts and crafts. They take them shopping to Fred Meyer's every week. This had a lot of variety. We went when there was a luau. It's one of her activities. When we stopped by, we had some coffee and cookies, and we just kind of checked out their menu. Everything we ate was really good, and they had a lot of options. They are going to meet once-a-month and decide on their food and vote, so that was really cool.