Patriots Glen Assisted Living & Memory Care

Craig

My father moved to Patriots Glen Assisted Living & Memory Care. I like the staff. They seem to care about memory care residents. The building is quite nice. We toured a couple of places and this wasn't as nice as the others, but it was less expensive. They have a couple of common areas. They have a television room and a dining/activity room. My dad's situation is unique. When we were going to the facility, we were going to go into the assisted living room into a respite room, but my dad's condition has worsened rapidly over the course of just a couple of weeks. When we arrived, it was decided that he was going into memory care, so we did not have any of the furniture that a normal memory care resident would have. They provided a couple of things. I do not know if the television in the room is normal or if they just had one on hand. They also provided a dresser and the hospital bed was provided by the hospice staff that is taking care of my dad at Patriots Glen Assisted Living & Memory Care. They provide haircuts, too. So, they've just been very accommodating to my dad's unique situation. I have only seen what my dad eats. He eats two meals there, and he seems to eat all of it. I don't know the quality of the food. The facility kind of looked like a hotel. You walk in the lobby, the lobby is not very big. Then there's the dining room, which is significantly larger than the lobby. I am overall impressed.

Heidib

My mom has been at Patriots Glen for over 4 years now, beginning in Spring 2019. She had lived in ‘independent’ living for several years after moving closer to us; then she went through a rapid decline and became unable to live independently. This was all new to us. We tried several assisted living situations, and she was miserable, and we could clearly see when care was sub-par, also very expensive and worse, she continued to decline. When we found Patriots Glen we were fairly seasoned at this point and could see this place was offering exactly what we needed, with the full care she needs (she is not mobile, and incontinent) yet with a sense of respectful, independent living. We were so relieved. It is reasonably priced, and yet a quality environment. She has a very nice room, with her own favorite and familiar furniture; she is given just the right balance of care and independence, they offer memory care as needed; the food is pretty great with good quality; lots of salads, soups, and a varied menu with fresh ingredients; and she loves the staff, feels very cared for and loved. It took a few months for her to adjust but it was never extreme. Executive staff made sure she felt important and respected. She lived an accomplished life, and this life-change embarrassed her, so that really mattered. She soon began to tell me how content she is, and now she is always telling me how perfect it is for her. She has never complained about her care or had issues with particular staff (unlike other places she’s been); has made friends with other residents and looks forward to spending time with others even if it’s just sitting in the living room together watching TV. She is always waving at people and introducing me to them. And she enjoys every bite of her food, and they patiently let her take as much time as needed. There is a lovely garden courtyard, and I see residents out there often, and we spend a lot of time out there in good weather. Sometimes we’ll have lunch or dinner out there and she remembers that fondly later. We just had DQ Blizzards (from nearby) and popcorn in their newly renovated ‘ice cream parlor’ which she thoroughly enjoyed. I’ve attended special events with her: Easter brunch is amazing; joined in on St Patrick’s Day songs; have enjoyed their regular Friday Happy Hour with a bit of wine and music, and other special activities they offer where families are welcome. They just released butterflies in the courtyard, which they raised and observed. They offer daytrip drives through scenic local areas, which she enjoys. It’s a close wheelchair accessible walk to a nearby park where she can watch dogs and enjoy nature. During Covid restrictions staff did an amazing job, and did everything possible to provide family access, even if just through plexiglass outdoor seating areas; and kept us constantly updated. They’ve done a recent interior renovation and she is just loving it, she always liked interior design so she is loving the new furniture, paintings, wall colors and flooring. I’ve also started attending monthly dementia support meetings put on by the Director Jordan Drew, which is very informative and supportive. I highly recommend Patriots Glen to families looking for reasonable, quality care for their loved ones. We are grateful.

Margo C.

Patriots Glen gives a very warm and welcoming feeling as soon as you walk through the doors. The staff were very friendly and happy to help me. Jordan, the Executive Director, is very knowledgeable and offered to help me in any way that he could. I got the chance to talk with a few residents while visiting and they all couldn’t say enough great things about the place. The food they offered was tasty and well above average. They made it feel like home.

Melody

What I like the least about Patriots Glen Assisted Living & Memory Care is probably the fact that the memory care residents didn't have the opportunity to be involved with activities other than television. In the activity room, they're all kind of lined up in their chairs watching TV, and the care provider that was sitting in the room was just sitting there kind of to oversee but not be actively engaged with them. There was no engagement by the care provider. I would think that there should be some kind of focus outside of television to give these people the opportunity to try to engage, even though they have limited capacity to do so. Also, I felt that there should be more emphasis on encouraging the memory care residents to have a certain allotted amount of time in the day to physically be outside in a completely fenced-in garden or outside environment. It was a gorgeous day the day I was there, and I don't believe they take their residents out to be outside every day. That should be a requirement, especially on a sunny day or a nice day, and they should unlock that door because it was locked. They had a key but even the person who was taking me on the tour didn't know where the key was and so she had to ask someone else. That led me to believe that they don't actively let the residents out to be able to get some fresh air and to be out sitting in the filtered sunshine or even just out there in the shade, and that was a turn-off for me. The available rooms had stains on the carpet. They were dirty. The smells were terrible. It smelled like urine, which has not been cleaned up. I would not put my dad in a place like that. It just reminds me of One Flew Over the Cuckoo's Nest. The guy who toured me doesn't normally do the touring. I guess he was thrown off. The marketing person wasn't expecting me to show up, so it was kind of like, 'Okay, I'll take you on the tour.' He tried to get the information that he needed by contacting a few times the appropriate people (probably the marketing person), especially on pricing and cost and that kind of thing, so he was at least being proactive.

Beth

Patriots Glen Assisted Living & Memory Care was a good and very friendly place. I saw quite a few people in the common areas watching TV as compared to the other facility that I went to where nobody was there at all. They were milling around and their courtyard was really pretty. I met Mohammed and he was very nice, answered my questions, and was professional. I only looked at one apartment and thought that it's not going to work. It didn't have any views that my mom is looking for, but it's a very homey place. It's more like you're walking into your grandma's house and you see what you'd expect to see. They were ample though, and the space was good. The carpets probably would need to be replaced. It's an older facility, but the people seem to be pretty happy there.

Mary

My mom is moving into Patriot Glen Senior Living in Bellevue on Tuesday. I've already seen the place, and I was impressed. It was a very good tour, which is how I ended up choosing it for my mom. We toured the assisted living part of the facility. There are people that live there that are just totally independent. You can add on the services that you need or take them off, if you don't need them anymore. There are things like medication management, showering, or whatever you need. They also do have hospice services, if it gets to that. You can start out in independent living. There are people that live there who don't have the additional care. They provide three meals a day, activities, and things. If your health deteriorates, then you just add on the cost per situation that you need. It's all in the same area, except memory care. Memory care is in a different area next door. In assisted living, you have your own apartment, and you still have meals with the same dining room. I've been back there various times, everybody seems to be enjoying themselves. The food seems like a really nice restaurant-quality meal.