Harmony on the Peninsula

DeeDee

POOR MANAGEMENT, LOW MORALE, CHRONIC UNDERSTAFFING. The facility looks clean and well-decorated. But the problems run deep, stemming from leadership that turned over by 100% in our 1.5 years there, and worsening wIth each new director. The current ED claims to be experienced, but she admittedly is not medical and is a poor and disliked leader. The food is passable, but the meal service is short-staffed and disorganized. In one of many examples of care lapses, Mom with late-stage dementia was forgotten and left in her dining hall chair after one meal ended, and then discovered there napping at the start of the next meal. The care providers seem to genuinely love the residents, but were increasingly openly frustrated with the management. One indicative behavior of the deservingly hated executive director was that she was hostile and verbally abusive to our friend for visiting to ensure our mom ate and was comfortable, even after we notified the ED that our friend is like family and had been helping us care for our mom for many years. Our complaints and requests to Harmony corporate were unanswered.

Kelly

I'm very impressed with Harmony on the Peninsula. The manager met me at the door and showed me a room. He gave me booklets. I was really impressed with her. The room was beautiful. If my sister had the money, she would go there. She really would go there. You don't have to bring any appliances. The washer-and-dryer was there. Everything was there. It was just beautiful. It's only seven years old. They provide three meals a day.

Melissa

Harmony on the Peninsula was very nice. The staff was very helpful. The facility was beautiful, and the employees were very friendly. The rooms were very accessible, and they had great amenities. There were plenty of options for entertainment and activities. We didn't dine there, but the dining room was very easily accessible to anyone with mobility issues.

Aysin

Smells urine. Aggressive staff attitude toward residents especially in Memorycare. Outside of the building has ware thrown in the parking lot. Resident charts are not secured. I could see private information. Activity room cluttered and looked dirty.

Carolyn

My mother will be moving into Harmony on the Peninsula. It was just a warm and friendly atmosphere as soon as you walked in the door. There was a bedroom with a shower, a living room, and a kitchen area. It was fully furnished. The staff was excellent. I smelled the food when I walked in, and it smelled delicious. They provide three meals and a snack. The staff showed me a library and a game room. The price was excellent. They had a restaurant-style dining area.

ReviewerFC010322A

My in-laws have moved into Harmony on the Peninsula. From the administrators down to the CNAs, the med techs, and the people who work in the dining hall, everybody is very caring. They are very welcoming and want to help in any way they can. It is a small community, and everybody knows each other. We have been very pleased with the care they're getting so far. They have large rooms with a bathrooms and kitchenettes, and they have a few two-bedrooms. My in-laws are in a one-bedroom, and it's very bright with large windows and a kitchenette. It is nice and clean. The facility is only six years old, so everything is very clean and bright. They have an activity calendar with activities going on every day from art to bingo. They actually have a little theater that they show movies in every night. My in-laws have not been able to partake in it because we've been so busy with moving in, but they definitely will. They also have a library with books for the residents to borrow. It's a smaller facility, so there aren't things like gyms, pools, or anything like that. There is a nice patio off the dining room. They have a big grill and things out there in warm weather. It's a very nice facility. I have actually eaten meals with them because my in-laws are getting all three meals a day. The meals have been good. Over the holidays, they were a little understaffed, but that's to be expected. They have their large meal at lunchtime and a lighter meal for dinner. The facility is laid out very well.