Spring Oak at TriCities

T. C.

DO NOT SEND YOUR LOVED ONE TO THIS FACILITY... DO NOT SEND THEM TO THE MEMORY CARE FACILITY! If I could give zero stars, I would. This place is completely unacceptable. My mother has Alzheimer's, and stayed there for 30 days. She did not receive basic care. I had to pick her up one day and take her to a doctor's appointment 90 minutes away. The center was aware of this and knew she would be gone overnight. We were told her items would be packed, and she would be ready to go. When I arrived, nothing was packed, and my mom had on a see-through dress that was unacceptable. The aide told us she had just given her a shower, but my mom had dried skin and other things that indicated they were not washing her full body, possibly only her "hot spots." I took pictures, but did not have time to address it with the director because my mother had an accident and had to be washed and put on new clothing. My sister sent the director the pictures, and she told us she would respond as she was in a meeting when the pics were sent. SHE NEVER RESPONDED TO US, which shows she knew my mom was not receiving basic care, especially for someone who experiences incontinence frequently. Also, in my mom's closet, lying on the floor, were a bunch of her clothes that were dirty and smelling. I asked why they weren't washed, and they said they would wash them. When I came back the next day, her bedroom slippers were on the floor in the closet and had a terrible urine smell. I again asked why this was and was just told they would wash them. Today, she returned home, and she was wearing bedroom slippers!! My mom had 2 pairs of sneakers with her. Why did they send her home in bedroom slippers is beyond me! We were told (and have text messages) that stated that all her clothes would be washed/laundered before leaving and she would be good to go. That was a lie! NONE OF HER CLOTHES WERE WASHED! In fact, most of her clothes were heavily soiled, stained, filthy, and had a gross smell that permeated my sister's home. On top of this, my mother smelled badly as if she had not been washed in days!! AND her medication that she takes morning and night was not with her. I will be making a trip to Petersburg and filing a grievance. THIS IS ABSOLUTELY UNACCEPTABLE!! If you care for your loved ones, DO NOT SEND THEM HERE!

Lauren

My grandfather moved to Spring Oak Assisted Living of Petersburg. We talked that we would pay until he was private pay using the spend-down until Medicaid was approved. Well now that was approved, but they want to hold us to paying private pay even though he has more money left. So they don't want to bill Medicaid and get Medicaid money that should be retroactive from December. So we've been arguing back and forth because they want to hold my mom responsible for paying the balance due. They just want the private pay money. Otherwise, my mom's really happy with the care that she's getting, so that's all good. They have games, they do events with the residents every so often. They ask, but since my grandfather is stubborn and didn't want to do anything, after several days, they just make him more active. That's good because he needs to. The staff is very friendly and very respectful, and they know certain things about my grandfather. It's nice that they have that personal touch with them.

Christine

My mother was in here, but they could not take care of her because of her dietary needs. They were giving her, her medications and assistance with bathing. They had bingo, trips to the Wal-Mart, little parties and dances, and services like Bible study. They offer three meals and snacks, but they were not that great for diabetics like her. She couldn't do a lot of the pastas, white bread, and pizza. They did not have a dietician regularly to see what the needs are for the elderly people.

Richard

My wife is at Spring Oak Assisted Living, and it's good. They have different activities, her room is kept clean, and the staff is very nice and very informative. They get along well with them. The food looks good. I haven't seen the library, but I've seen books around.

Tricia

It is a nice, clean place. The staff has been very good and always helpful. When I have any questions or anything, they get them answered. I don't have problems. My mother has told me nothing but great things about the food. She really enjoys it.

Arthur

The thing I didn't like about it is they didn't even know I was coming, so there was nobody there to talk to. There was a woman who walked me around, but they were unprepared. The rooms were adequate. Everything looked great. They had a TV room. The assisted living place was OK, but the memory care place was not. A couple of people I saw were cordial. The dining area was clean and looked fine.