I did a tour of Commonwealth Senior Living at Willow Grove. It was dirty and it smelled. It was mass confusion when I was there, there were residents getting off the elevator, screaming that they didn't get their apples. I'm sure the woman had some problems, but then another lady came from somewhere else, and she screamed something else at her and the girl at the desk. Rather than just trying to quietly calm them down, that staff was screaming from the desk over to them, "You ladies can't stay here and scream like that." There was not a seat in the lobby that I wanted to sit in; everything was stained, watermarked, it was very bad.
We were going up to see the model room. When we opened the door, there was a gentleman on the couch watching television, a gentleman who obviously was one of the workers, with his feet up and everything. He looked at us like, "What are you doing in my room?" The fellow that walked me around said, "Oh, I didn't know anybody was in here." That turned me off. There was trash in that room and the rugs were dirty. A woman was struggling to get down the hallway in a wheelchair pushing herself; there was a MedTech there that never even moved his cart or said to her, "Can I help you?" Believe me, she was struggling.
That place reminded me of the nursing home my mother was in, and I walked out of there. I didn't see anything going on, and he may have mentioned things that they do, but I saw nothing. People were just sitting in their hallways or in their doorways. It was almost dinnertime when I went. I never smelled food being cooked. It's kind of weird, I thought it is 4:00 .pm. to 4:30 p.m. when you think you could smell something cooking.
I saw their office where they took me and gave me all this information, it was very well decorated, and pretty, but that's where it stopped, right in that office. I wouldn't want to put my mother-in-law there. I wouldn't want to put anybody there.
The MedTech, he's the only one I saw, and the one sitting on the couch. One didn't help the old lady, and one did not get off the couch when I walked in. It just was dirty, and it looked like it needed some help. It's beautiful, but the inside he told me they were going through some renovations. I wanted to say, "Go through some cleaning first, maybe you won't need to renovate."
Provider Response
Dear Denise,
Thank you for sharing your concerns with us. I am so sorry to hear that you had such a negative experience. It sounds as though we did not do a good job of sharing the award-winning lifestyle we offer. I would like the opportunity to speak with you directly about this. Please reach out to me at your convenience. Thank you in advance for giving us an opportunity to redeem ourselves.
Kind regards,
LaMia Johnson
Executive Director
