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Arbor Terrace Willistown

1713 West Chester Pike, West Chester, PA 19382

(800) 558-0653 (Call a Family Advisor)

4.4

(10 reviews)

Offers Assisted Living and Memory Care

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Reviews of Arbor Terrace Willistown in West Chester, Pennsylvania

4.4

(10 reviews)

  • Facility

    4.8

  • Staff

    4.4

  • Food

    4.3

  • Activities

    4.0

  • Value

    4.5

Marta

5

August 23, 2023

I visited this facility

Arbor Terrace Willistown was very nice. The floor plan was very well thought out. It wasn't confusing; it was very simple. The windows were so that you could not hear the noise outside. The staff who assisted me with the tour was very nice and very knowledgeable. The rooms were a lot bigger than the other places I saw. It did not have a lot of things, but it had a lot of activities. They had an arcade and pool tables, and they had kind of like a bowling alley. Their dining room was attractive.

Provider Response

Marta, thank you for your feedback! We're pleased to hear that you found Arbor Terrace Willistown to be well-designed and that our staff provided a knowledgeable tour. Our goal is to create a comfortable and engaging environment for our residents. We appreciate your positive remarks about our spacious rooms and variety of activities. Your insights are valuable to us!

Thomas

3

November 12, 2022

I visited this facility

We went to Arbor Terrace Willistown. What we didn't care about was the fact that they did not have a dedicated dining area. There might have been a problem with getting mom ready since she needs care with bathing and dressing and so on and meeting that schedule for dining at breakfast time would've been very, very difficult. Since the dining area is a multi-use area, they would have to close it down and that would've made it very difficult. That was a big drawback. While we were there, they were having a music activity and the music activity only had one staff member, and most of the residents were wandering and not focused, so that was a concern. When you have 25 or 27 people and only one staff member, that's not good staffing. The staff was very nice and accommodating though, and I was very impressed with them.

Provider Response

Hi Thomas, thank you for touring our community! We appreciate your honest feedback, as we are always looking for ways to improve. We regret to hear that you didn't have an A+ experience, and would like to learn more. If you're willing to discuss further, please reach out to Kevin, our executive director. Thank you.

Reviewer#RD033022t

5

April 4, 2022

I visited this facility

We have chosen Arbor Terrace Willistown for my parents. It looks really beautiful. There's a lot of space for people to spread out and find an area that they're interested in. I also felt like their outdoor space is very pretty and they have a good amount of activity hapening on the floors and in the activity room for seniors. I did not eat a meal, but I did have a muffin. The staff were very friendly and very helpful in answering any questions that I had. They have a library and a theater. They also have an outside place like gardening areas and a fire pit that I think would be nice for both of my parents as they are going in as a couple, and they have different things that they're interested in.

Provider Response

We appreciate your positive review, and are pleased to hear that you enjoyed your experience here at Arbor Terrace Willistown. Thank you for choosing our community; we're excited to welcome your parents! Please don't hesitate to reach out if your family needs anything along the way. Have a great day!

Jill

4

June 22, 2021

I visited this facility

I toured Arbor Terrace Willistown for my dad, and it was very nice and well-kept up. My issue is with distance, so I am trying to find something that is good and close to my home. I have no complaints about Arbor Terrace. It was very nice, and everybody there was very helpful. I liked everything about it. The only thing that I was not thrilled about was that it does not come furnished. Everybody was very friendly, and they seem to be interacting with the residents. They are very informative. I thought it was kept up nicely, clean, attractive and has a home-like feel.

Provider Response

Hello Jill, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Sandra

4

June 25, 2019

I am a friend or relative of a current/past resident

Arbor Terrace Willistown is very clean and very pleasing. The staff has been wonderful. They're working with my mom to see what she can and can't eat. They're doing the best they can with that. If she says she's still hungry, they'd get her something. I've seen them do exercise classes, do local outings, have movie days, and go out to different stores.

Suzanne

4

April 2, 2018

I visited this facility

It is really small, and hardly has any grounds. If you want to gather around, watch football, and drink whiskey, this is your place. It felt like they were really intent on having a good time. I didn't like the staff member at all, she did not smile, and she was not warm and fuzzy. We observed somebody smoking, and they were taking pictures of everybody in their Eagles' attire. A couple of the residents were on professional sports teams in Philadelphia. However, it was not a place for my in-laws. They have a rehab center, but no pool, or fitness center.

A Visitor

5

March 6, 2018

I visited this facility

This would have been the one we selected for Dad. It's the best fit for us. The rooms were all pretty standard, nice, and very apartment-like but homey. Donna was very nice and made the place seem very welcoming. It was fairly new and secure, so we felt comfortable. They showed us the dining area, and it was nice and very clean.

Anonymous104954050

4

May 24, 2015

I visited this facility

It was fairly new. It was not quite as large as the other place we went to, but it was very nice. They serve three meals a day. They have lovely and nice people.

Caring91867350

5

August 29, 2014

I visited this facility

I liked it a lot, but it was just a little bit too far from my sisters. It's a generally new facility. I think it was only less than a year old, so it's very, very nice. The dining as well as the food was very good. The person that we talked too was very good. If my sisters were closer, we would have chosen this facility.

Caring77667550

5

April 26, 2014

I visited this facility

Mom is here. It is brand new, and everything is really good. My mother is loving it right now. The staff is very friendly and cooperative. They offer activities from arts and crafts to movies to baking; they do everything there, and it is really nice. They have a salon and a rehab. They have everything, and I will recommend them to others.

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Costs for Arbor Terrace Willistown in West Chester, Pennsylvania

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,500

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$7,980

Starting Price

Services and Amenities of Arbor Terrace Willistown in West Chester, Pennsylvania

Costs

  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We offer companion suites

Dining options

  • Dining Room Shared Meals

About Arbor Terrace Willistown in West Chester, Pennsylvania

Arbor Terrace Willistown offers quality personal care and dementia care in West Chester, Pennsylvania. We honor individuality and celebrate each person's unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.

We offer levels of care to our residents to ensure that each person receives individualized assistance. Our Resident Care Director and a licensed nurse determines the appropriate level of care for each resident by completing an assessment of each resident's individual abilities and needs.

Our memory care, Evergreen, is staffed with caregivers and clinicians trained to care for residents with Alzheimer's disease and other related diseases of dementia. Evergreen provides seniors not only a safe place to live but also one designed to help their physical, mental, and social well-being thrive.

Map of Arbor Terrace Willistown

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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