Arbor Terrace Willistown

Marta

Arbor Terrace Willistown was very nice. The floor plan was very well thought out. It wasn't confusing; it was very simple. The windows were so that you could not hear the noise outside. The staff who assisted me with the tour was very nice and very knowledgeable. The rooms were a lot bigger than the other places I saw. It did not have a lot of things, but it had a lot of activities. They had an arcade and pool tables, and they had kind of like a bowling alley. Their dining room was attractive.

Provider Response

Thomas

We went to Arbor Terrace Willistown. What we didn't care about was the fact that they did not have a dedicated dining area. There might have been a problem with getting mom ready since she needs care with bathing and dressing and so on and meeting that schedule for dining at breakfast time would've been very, very difficult. Since the dining area is a multi-use area, they would have to close it down and that would've made it very difficult. That was a big drawback. While we were there, they were having a music activity and the music activity only had one staff member, and most of the residents were wandering and not focused, so that was a concern. When you have 25 or 27 people and only one staff member, that's not good staffing. The staff was very nice and accommodating though, and I was very impressed with them.

Provider Response

Reviewer#RD033022t

We have chosen Arbor Terrace Willistown for my parents. It looks really beautiful. There's a lot of space for people to spread out and find an area that they're interested in. I also felt like their outdoor space is very pretty and they have a good amount of activity hapening on the floors and in the activity room for seniors. I did not eat a meal, but I did have a muffin. The staff were very friendly and very helpful in answering any questions that I had. They have a library and a theater. They also have an outside place like gardening areas and a fire pit that I think would be nice for both of my parents as they are going in as a couple, and they have different things that they're interested in.

Provider Response

Jill

I toured Arbor Terrace Willistown for my dad, and it was very nice and well-kept up. My issue is with distance, so I am trying to find something that is good and close to my home. I have no complaints about Arbor Terrace. It was very nice, and everybody there was very helpful. I liked everything about it. The only thing that I was not thrilled about was that it does not come furnished. Everybody was very friendly, and they seem to be interacting with the residents. They are very informative. I thought it was kept up nicely, clean, attractive and has a home-like feel.

Provider Response

Sandra

Arbor Terrace Willistown is very clean and very pleasing. The staff has been wonderful. They're working with my mom to see what she can and can't eat. They're doing the best they can with that. If she says she's still hungry, they'd get her something. I've seen them do exercise classes, do local outings, have movie days, and go out to different stores.

Suzanne

It is really small, and hardly has any grounds. If you want to gather around, watch football, and drink whiskey, this is your place. It felt like they were really intent on having a good time. I didn't like the staff member at all, she did not smile, and she was not warm and fuzzy. We observed somebody smoking, and they were taking pictures of everybody in their Eagles' attire. A couple of the residents were on professional sports teams in Philadelphia. However, it was not a place for my in-laws. They have a rehab center, but no pool, or fitness center.