Research and visit facilities because the Terrace at Chestnut Hill had us fooled. There are very few residents and not much liveliness and it's a little depressing. Lots of management turnover which is a red flag. The building is nice and so are some of the staff. We took our family member out due to persistent problems with the care of our loved one...
Reviews of The Terrace at Chestnut Hill
Assisted Living Reviews for The Terrace at Chestnut Hill
November 08, 2021
I am a friend or relative of a current/past resident
August 17, 2021
I visited this facility
We liked the administrator of The Terrace at Chestnut Hill who showed us around, and we liked her philosophy very much. They are now considering my husband. We liked it very much, but it was twice as far from where I live. The administrator seemed to have a caring attitude, not only about the patients, but about her staff. They gave us a dessert to take with us, I think that was bread pudding, and that was very nice.
August 04, 2020
I am a friend or relative of a current/past resident
The rooms are nice and quirky. The services are affordable for the area. The staff are pleasant and responsive. They seem to know what their doing. We love how they handled the pandemic. It was scary for a minute, but they had minimal spread there. Kudos to the team. There don't seem to be too many activities happening now, but prior to the pandemic my aunt loved going to them. My aunt told me there's a new chef in charge and the food is better. All that matters is that my aunt likes it and is comfortable there.
July 05, 2020
I am a friend or relative of a current/past resident
The rooms at The Terrace at Chestnut Hill were smaller than where my mom currently is. The staff members that I met there were pretty friendly. They also have entertainment for the residents.
June 25, 2019
I visited this facility
We got to visit The Terrace at Chestnut Hill. I thought it was great and I liked the community. My mom was very satisfied with it, she's just not ready. We were looking at the assisted living portion, and I thought that the staff members were great. The person who took me around was really good, and she showed me the place. I had the chance to talk to some of the residents there, and they all seemed very happy and satisfied. The staff is really good. The rooms are also good. I like that they have three levels of rooms and they all look nice and accommodating. The dining area was good as well. They have a snack area and a larger dining room. We were told that when new people come in they try to put them with someone who has been there for some time to make them more comfortable. So they try to pair you up during meal times. I remember seeing their workout area also.
Provider Response
Thank you Barbara. We certainly hope to be your choice when the time is right! Thanks for visiting.
November 28, 2018
I visited this facility
I was very impressed with the facility, the Terrace and backyard settings, and the decor - it was very warm and inviting. I felt the offerings (food, activities, transportation, etc.) were on the more upscale side and well worth the costs. The staff is also very impressive - friendly, professional, knowledgeable and helpful. Great interaction between residents and staff. I also attend different offerings for caregivers and highly recommend their outreach to the caregivers and the community. For my mother's needs, there was not enough walking path for her to take her daily walks and the neighborhood is not conducive to safe walking for a senior with mobility, balance issues, etc. Beautiful setting in Chestnut Hill and the front desk staff are always very pleasant. I saw residents engaged in different sedentary activities and not staying in their rooms or wandering aimlessly. I don't suppose they attract many Jewish residents - they celebrate holidays and encourage participation, but to attend worship services would require special trips. I could fill in on that score, but it is too important to my mother, so we chose a more Jewish facility.
August 10, 2018
I visited this facility
The Terrace at Chestnut Hill's food was good, and the dining area was very nice. Everything was sparkling clean and roomy. I really liked it. The staff was really lovely.
May 09, 2018
I am a friend or relative of a current/past resident
We like The Terrace at Chestnut Hill. It is very nice, and pleasant. The staff member showed me around during the tour, and they seemed very attentive and helpful. I like that they keep very good track of my mother's supplies, and they have a menu for the meals. It's just that they were supposed to contact me about the price, and they didn't, but we got that straightened out. It's in a nice location and the parking is really good.
August 21, 2017
I visited this facility
I visited The Terrace at Chestnut Hill. The rooms were inadequate and claustrophobic. We looked at the largest apartments, but the living room was so tiny that all you could fit in there was a sofa, a chair, and a TV. The kitchen was right off the living room, which was also really tiny, including the bedroom. There were only two little closets in the apartment and would not accommodate a week's worth of clothing. The dining area was well-appointed and bright. I saw one of these young aides holding some sort of activity but only two to three people were attending. People were a lot worse off than I would imagine at an assisted living facility. They were really sick and it's really more of a nursing home to me. It was early afternoon when we visited, but nobody was doing anything. A lot of people were wandering up and down the halls in their walkers or wheelchairs -- there didn't seem to be much stimulation there. They had an exercise room, but I didn't see anyone there. I also found it to be very expensive for what's being offered. The building itself is a beautiful facility, it looks to me like an old mansion that was renovated. They said you could have a pet, but the place is not fenced in properly so your pet could just run into the street.
Provider Response
Thank you for taking the time to share your experience with The Terrace at Chestnut Hill. We are sorry to learn about your impressions when you visited our community. At The Terrace at Chestnut Hill we strive to offer a beautiful environment and always strive to provide meaningful activities for an improved experience for our residents. Many visitors comment that our largest apartment Walton's Wing is actually too large for them and we are sorry that it was not suited to your needs. Should you have any questions, call us at 215-515-8768 and our Executive Director is happy to contact you directly.
September 11, 2016
I visited this facility
I liked the setup of Arbor Terrace, it looked like it was redone, and it was an old mansion. The grounds were really nice, and all the residents seemed really friendly and happy.
June 30, 2016
I visited this facility
I like that The Terrace at Chestnut Hill is a clean place and it seems to be well run. People are kind and the staff seemed to be a personable. The place is very bright.
November 07, 2015
I visited this facility
Arbor Terrace was well-kept, very clean, and had great staff. They were knowledgeable and answered our questions. The apartments were clean, well-kept, and bright.
June 29, 2015
I visited this facility
The director of Arbor Terrace at Chestnut Hill was fantastic. She took me around and showed me everything. It was a little pricey for our budget. The only downfall was where it was located. But other than that, the place was beautiful. The staff was very nice. They showed us the dining area. It was laid out very nicely.
April 26, 2015
I am a friend or relative of resident
My husband was in the memory care at Arbor Terrace. He received excellent care from dedicated staff. They all were very caring and warm people. I can highly recommend this facility to anyone who wants special care for their loved one. The place is very clean and pleasant.
March 13, 2015
I am a friend or relative of resident
My Dad has been at Arbor Terrace since August 2014. I have been so impressed with the entire staff and the facility itself. Everything is very well maintained and there's more of a home-like atmosphere than in most personal care facilities. Everyone is treated with dignity and respect and the staff know the residents by name. There are activities throughout the day, they have an option of several choices on their daily menu for their meals, they go on outings, and we are allowed to visit my Dad at any time. I thank God for the staff and managers at Arbor Terrace.
August 30, 2014
I visited this facility
It was a very nice place. They had a doctor who comes a couple of times a week. They had very nice accomodation with a large bedroom and a kitchenette.The food tasted really good. They served three meals a day and snacks.
They have games and invited people to do concerts within the facility. The residents also go shopping. I can say that the place is very secured and safe. The residents like being there. The people who worked there were very friendly good. I would recommend this place to others.
August 29, 2014
I visited this facility
I visited Arbor Terrace today. It seemed very warm and inviting. We saw a reunion of old friends and there were residents and staff greeting us as they walked through the halls. The whole staff there seemed very friendly. They have laundry, housekeeping, three meals a day, and also personal care for the assisted living portion. They have a geriatric counselor that meets with the residents one-on-one and helps them either transition into assisted living or just checks in on them once in a while.
The room was nice. The person was in the process of moving out so there was furniture around, but it was a good-sized room. It has a kitchenette and a large bathroom. I did see the dining area. It was furnished nicely and I saw people cleaning up and setting up the tables again for the next meal. They were very personable as well.
They have all kinds of activities going on. They have an enrichment program where students of Arcadia University come in and have classes with them. It's a very educational environment. They have word games to stimulate their minds and they have themed events and celebrations -- they have all kinds of games and exercises, too. They usually have three activities going on at the same time throughout the day. They also have physical therapy there.
July 31, 2014
I visited this facility
I was only at Arbor Terrace for a brief tour but while there everything seemed to be nice. I didn’t see anything that was awkward. It was definitely a positive experience. The staff is very courteous. We weren’t rushed; they took time in answering questions that we had. It was definitely a clean place. I don’t know how old the building itself was but everything about it seemed modern. Their dining room was well lit and was wide open space with plenty of places to sit. Some residents there seemed passive; different people have their health situations but no one seemed unhappy. They have crafts and they do fieldtrips. They rent a shuttle bus to come by and at certain times during the month people who are interested can join along and they take a trip off to a restaurant for dinner. They do shopping trips as well.
July 31, 2014
I visited this facility
Arbor Terrace was satisfactory. It was clean. It was probably a medium size community and it looked new. I was treated well. The staff were warm and informative. It was homey. I didn't see any activities but they do have an activity board. It's a nice facility; it's just not affordable. It's also out of my mother's price range.
July 20, 2014
I visited this facility
I like Arbor Terrace at Chestnut Hill a lot. The woman that I talked to was excellent. She spoke very highly of the community. She talked about the unique diversity of educated people that live there. This is an assisted community, but they also have memory care. The rooms were very spacious. The window sills were deep. However, the bathrooms and the kitchenettes were a little outdated. One part of the building was very old but beautiful. It was the mansion. What they did was, they made additions to the place, and I thought it was very nice. So the grounds were half new and half old.
July 06, 2014
I am a friend or relative of a resident
Arbor Terrace had the nicest outdoor facility. They had a very beautiful terrace and garden. Part of it is an older building and part is new, so it had a funny transition in the middle. The décor is really lovely, classic club décor. It is the most visibly populated place that we visited, and most of the residents were out in the common rooms. There were several different activities going on. The staff was great. They were really nice, and many of them had worked there for a long time. The rooms were a little bit smaller than the other places, which was totally fine. It had the most ethnic diversity.
October 11, 2013
I visited this facility
I liked Arbor Terrace because it was clean and bright. The staff was engaged and energetic. The food was very good. They had lots of activities. I liked the area, it was very nice. Beautiful facility.
July 24, 2013
I visited this facility
I liked Arbor Terrace a lot, it was very nice but it was too expensive. The staff was very nice and I was very impressed. The residents looked happy. The rooms are nice and I would recommend Arbor Terrace.
October 17, 2012
I visited this facility
It was very nice. The food wasn't quite good, but the people were nice. They offer a more extended program. They can do hospice and all sorts of things. It was clean, homey, and it seem like they renovated frequently enough that it was up to date. The grounds was fairly nice though small. I would recommend Arbor Terrace to others.
May 07, 2012
I am a past client of this provider
This facility is well maintained. The staff provide excellent care and attention to details and are very helpful. The meals are well-prepared and there is a variety of cuisines that provide a unique and interesting dining experience. The residents are also offered a variety of activities and events.
I recomment Arbor Terrace at Chestnut Hill in Philadelphia, PA as a reliable alternative when trying to decide how to provide a safe and secure living environment for your parent(s).
March 06, 2012
I am a friend or relative of a resident
Arbor Terrace is as close to home as any place away from home can be! The facility is beautiful. The main entrance and lobby is in an old mansion. The rest of the facility has been added to this stunning building.The staff is friendly and helpful. They seem to be actually happy to be working there. They always have time to stop and chat and ask if you need anything. They have the utmost respect for their client and it shows in everything they do.They have private or semi-private rooms. The rooms are very nicely appointed and large enough for the single bed, a closet, a dresser and enough sitting room so that a visitor doesn't feel cramped. The bathroom is set up for the handicapped.All meals are served as though you are in a fine restaurant. The tables are cleaned promptly after each meal and reset thoughtfully. There is always a choice of 2 entrees. If you don't like either, you can request a sandwich.There is also a room that is stocked with coffee, juice and some kind of fresh pastry as well as cereal and milk. This room is accessible to residents at all times.Days are filled with activities such as worship services, movies, bingo, card playing, and sometimes a visiting musical group or lecturer.Residents are treated like the intelligent, valuable older adults that they are. Arbor Terrace is a sparkling clean, friendly, warm and comfortable place to reside.
Memory Care Reviews for The Terrace at Chestnut Hill
August 16, 2021
I am a friend or relative of a current/past resident
I like the location of The Terrace Chestnut Hill. I live in Philadelphia, so it's easy to get there. The fees are lower than others. It's all inclusive. The memory care (where my mom is at right now) is small. They could give a little more attention to the residents.
I've seen better food, but what they have is not bad. It's good, but culturally it's not really the type of food we eat. The food my mom's used to eating is Southern. It's not about the salt; we're very health conscious. She was already loving the activities from first day she's there. They have art and music. There is just a lot going on to keep someone busy every day.
July 21, 2021
I am a friend or relative of a current/past resident
We moved Mom to The Terrace at Chestnut Hill March 2021. The Executive Director relocated and we followed her toTT@CH.
We found out that if the ED was on top it the whole facility/staff followed the leadership.
Best decision we've made. Each time we FaceTime or chat with Mom she is SOOOOO happy. That's what's it all about at this season of her world. Many thanks to my brother and his family for the support.
Provider Response
We are so happy to have the opportunity to love and care for your mom. Our goal is always to improve the lives of our seniors, their families and our community and to continue to make lasting memories. We are truly honored to be a part of mom's life. Thank you for sharing her with us and trusting us in her care.
November 05, 2020
I am a friend or relative of a current/past resident
The rooms are typical size. The staff seem friendly. Management has chagned for the 3rd time in a year which was concerning but the administrator is the same and we are glad of that. They send weekly voicemails to communicate. It’s not the same as being there, but it helps. And everyone cares so much about the residents. That makes me feel good. The new Activities Director is great! My aunt raves about her. Would recommend this community and do.
August 08, 2020
I am a friend or relative of a current/past resident
My aunt was in The Terrace at Chestnut Hill. The activities were dependent on the staff that was working. Some people were more engaged with the seniors than the others. They had a great staff, but they were so poorly run. I would suggest that they keep their staffing consistent in their memory care, that they had more food selections, and better food choices for the seniors. However, they need to have better training for new staff members.
Provider Response
Thank you. so much for your recent review! The Terrace at Chestnut Hill team, prides themselves on providing an extraordinary Senior Living experience, to not only our Residents, families and staff, but to our visitors, as well. We were so pleased your Aunt enjoyed, her time at The Terrace at Chestnut hill. We are always striving to ensure that our residents have activities, they enjoy and help keep them active, physically and cognitively. We agree that our dining services are second to none. We’re also especially proud to offer the same daily menu options to our residents in Memory Care. While Assisted Living can be action-packed at times, our goal in Memory Care is to provide an intimate residential setting, with a more personalized, one-on-one and purposeful approach to activities, care and nutrition. Our new staff members, in Assisted Living and Memory Care go through extensive training program, with our Director of Health Services, when they are hired. We follow that up with, quarterly, in service trainings or as needed when new programing, that would benefit our residents, becomes available. Thank you once again, for your comments and we invite you to visit us again at The Terrace at Chestnut Hill Assisted Living!
Questions about The Terrace at Chestnut Hill
Describe the overall population of assisted living residents at The Terrace at Chestnut Hill. What is their average age? What are their favorite things to do?
We have a very diverse and lively community! The median age of our residents is 82, ranging from 43 to 103. They come from various professional backgrounds and enjoy staying social and active.
What programs or activities does The Terrace at Chestnut Hill offer to enrich residents' well-being?
-Daily morning exercise -Brain Games -Arts & Crafts -Jewelry Making -Floral arranging -Cooking sessions -Musical performances -Karaoke -Various religious services/activities -Happy Hours -Off-site lunch trips and shopping trips -BINGO -Movies -Veterans Support Group -Diabetic Support Group -African American History Club -Men's Group
What places are near The Terrace at Chestnut Hill or within walking distance for assisted living residents to enjoy?
Consistently rated as one of Philadelphia’s most-loved neighborhoods, Chestnut Hill is located in Philadelphia’s northwest corner only 25 minutes outside of Center City. Best known for its rich history, nature, & culture, Chestnut Hill is loaded with charm and beauty. Historic mansions display unique architecture from the 19th and early 20th centuries. Nearby Fairmount Park and Morris Arboretum provide a tranquil and lush setting. Boutique shops, galleries, and restaurants can be found along its tree-lined cobblestone streets.
What transportation services does The Terrace at Chestnut Hill offer to assisted living residents?
We offer in-house transportation to medical appointments and off-site activities.
What makes the chef or dining program at The Terrace at Chestnut Hill exceptional? What kind of menu can assisted living residents expect?
Sample Lunch Offerings: Garden salad Coleslaw, Potato Salad, Pasta Salad Bacon & Onion Quiche Beer-battered Fish & Chips Turkey Salad Croissant Reuben Sandwich Assorted Ice Cream Sample Dinner Offerings: Soup: French Onion, Italian Wedding, Chicken Orzo Dinner Rolls & Garlic Bread Baked Rotisserie Chicken, Sweet Potatoes, & Green Beans Stuffed Flounder w/Crabmeat, Scalloped Potatoes, & Vegetable Medley Sliced Roast Beef, Rosemary Potatoes, & Steamed Broccoli Dessert: Coconut Cake, Apple Pie, Chocolate Chip Cake
What safety features or security measures does The Terrace at Chestnut Hill offer to assisted living residents?
We have staff on-site 24/7 and concierge services from 8am to 8pm. Our doors lock at 8pm and unlock at 8am. A security code is given to families so that they can visit their loved one anytime--families are welcome to visit 24/7!
How does The Terrace at Chestnut Hill keep residents' families informed about their loved ones?
Our management team has an open-door policy. We have care conferences with families upon request or as needed in order to address any questions or concerns. Keeping open communication with families is a priority.
If The Terrace at Chestnut Hill accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Residents can have a pet as long as they can care for it themselves. We have a large backyard area that is great for romps and walks!
What safety features or security measures does The Terrace at Chestnut Hill provide to protect residents who wander?
Our Memory Care residents live in a secured setting so that those who do wander can remain safe at all times.
How does The Terrace at Chestnut Hill keep residents' families informed about their loved ones' health?
Our management team has an open-door policy. We have care conferences with families upon request or as needed in order to address any questions or concerns. Keeping open communication with families is a priority.
Describe the neighborhood around The Terrace at Chestnut Hill. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The Terrace is located in a residential neighborhood in Philadelphia that borders Montgomery County.
Is The Terrace at Chestnut Hill affiliated with a hospital if more care is needed?
We are not affiliated with any hospitals. However, Chestnut Hill Hospital is our 911 hospital in case of emergency.
Services and Amenities of The Terrace at Chestnut Hill
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: In Memory Care Rent Is All Inclusive
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Resident Transportation
- Garden And Patio
- Pool
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Skilled Nursing
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Fitness Room
Guest services
- Guests At Mealtime
- Overnight Guests
Languages
- English
General
- Minimum Age: 55
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
- Occupational Therapy
Training Areas
- Memory Care Training
Licenses
- Licenses: Personal Care
- State Licenses: LIc 141570
About The Terrace at Chestnut Hill
The Terrace at Chestnut Hill is a senior living provider in Philadelphia, Pennsylvania that offers residents Assisted Living and Memory Care. Contact The Terrace at Chestnut Hill for more details on services and rates.
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The Terrace at Chestnut Hill 495 East Abington Avenue, Philadelphia, PA 19118
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