Providence Care Center

C.Smth

My mom has been at providence for a week and a half. The staff have been outstanding in every department. I get called anytime anytime changes with my mom. I get told as soon as I walk in how's she's doing in rehab, if her meds changed and what doctor appointment I need to make it to next. The room is awesome. The food is good I have weekly meetings with the head of all the departments and they update me on my mom's progress. I could go on and on! My mom is doing amazing. Thank you Providence!

Reviewer#JM050223

My mother-in-law moved into Providence Care Center. It's quite expensive, but it's a good facility. I'm happy with it, and my mother-in-law is happy with it. I would recommend someone put their family here. They have interactive stuff for them to do, even in the memory care unit. The staff is quite helpful and kind. They serve three meals a day. The facility seems very clean. They have bingo, and entertainment comes in. They have a common room where everybody gets together and plays cards or whatever, so they're not stuck in a room. They do take Medicaid, and they help with the paperwork as well. My mother-in-law said they took her outside for a walk. They've got a bracelet, so the elevators are deactivated and they can't escape. There are two people per room unless you get a private room. They're big enough for closets and two beds.

Lynnette

My mother was at Providence Care Center for rehab. It's not a very nice place. The staff seemed nice; however, the facility was very old and not kept up. The food wasn't very good. She didn't really have a choice of what she was allowed to eat, and there really weren't any activities. The rooms were not very nice. They weren't very thorough with her therapy. The therapy was done in her room because of the concern of COVID, and it just consisted of her walking around her little cubicle, and that was pretty much it. The staff was nice to my mother and to me. It's not their fault that the facility is the way it is.

Catherine

My mom is at Providence Care Center since October 26th. Providence is wonderful. They're wonderful. They took excellent care of my dad and they're taking excellent care of my mom. The staff members are great. I can't go in because of Covid, but they're great. They're very responsive when I call, they answer my questions, and they're very helpful. They're accommodating to her gluten-free, so there was no problem with the food. It's an old hospital and it's not fancy, but that's not what matters. What matters is the care and the concern of the staff. They definitely care and are concerned. When we were going to see my dad, it was always clean. They called us in as a family, we were there for five straight days while he was in the process of passing. It was so clean, like you think maybe they let things go when families weren't allowed in, but it was still clean, so I'm impressed. It's expensive, but I feel my mother is getting the care that she needs, so I'd say it's good and it's appropriate.

RAnthony

Provident is a sterile environment with not much to do. My mother (who is a current patient-resident) and I are routinely told that the actitivies director will begin to offer more variety and interesting things to do, but never follow up. The staff seem pleasant in saying hello and goodbye, but concerns and issues important to our family are not tolerated so well. I have been told that somebody would get back to me and return my calls, which rarely ever happens. When I attempt to call back after waiting several days/weeks, supervisor becomes short tempered and abruptly hangs up the phone. Mother calls me on the phone, tells me that nobody will take her to the restroom after an hour of waiting. She asks if I will please call the nurses station to have somebody assist her. When I call the station, they tell me that they are "well aware" and waiting for somebody to assist my mother. More than typically, mother calls me back to tell me that she had soiled her clothes and waiting for somebody to clean her. If you are satisfied with polite hellos, goodbyes and idle chit-chat, the staff are ok to deal with. If you have serious concerns, ask for names for reference and/or accountability, or try to converse intelligently with a supervisor, be prepared to be belittled and hung-up on - the superiority complex is simply amazing. We are now in the process of interviewing other care centers. Now that we understand what actually happens in "care" facilities, specifically Providence, we now know what to look for. The place is like a prison with a do not ask questions policy.

Dianne

Providence Care Center was very stoic, cold, more like a hospital, and there were people in wheelchairs all over the place. It was $10,000 a month. I wouldn't want anybody to go there. There was not enough help, and the rooms where hospital-like.