Hanover House

peggyannmar

l beg you to not put your loved one here' my mother went there walking and talking l was able to get her out of there only because l called ombudsman' they didn't want them coming to their facility so l was able to get her home by ambulance' l couldnt figure out why l could not pick her up!! She was only there three weeks' came here bed ridden and lasted 6 days at home' l do thank GOD my mom was able to die here at home with me .. She came home in severe pain from a fall she had there' and so drugged up....if you are concerned bout your loved one PLEASE contact OMBUDSMAN and have them go check your loved one out!! they weren't going to let me bring my mother home till l went above their heads and called ombudsman..PLEASE STAY AWAY FROM THIS PLACE!!!!

CatBr

This is by far the worst experience I have ever had with a facility that is suppose to care about people. They don't care about the welfare of their patients. There was a person with open sores on his legs and extremely swollen feet and they did nothing for him. I saw another person rolling around on the floor and they just ignored him. If I were you and you have a loved one in this facility get them out of there as soon as you can. There was one nurse we interacted with who seemed to care the other's not so much. They couldn't or wouldn't even answer a direct question.

Distressed Family Member

Don't take your family member to this . My mother was a resident in their Alzheimer's unit, and I removed her... It was pathetic. Much apathy from most staff. I watched residents walk around in soiled pants all the time. They are understaffed ratio-wise and it showed on their disconnected attitude towards the residents. DON'T SEND ANYONE YOU LOVE HERE.

sonkeet

The staff seems very caring However there are not enough employees to take care of there residents properly & is unfair & not safe for the residents. My mom is here & I visit her 5 days a week & all the residents just sit in the dining hall . I have not seen many activities they do

PMD532

I visited a friends mom here recently, and a while back. I was appalled by the smell and condition of the facility overall. She said she worries that her mom isn't getting the care she needs, but her hands are tied. They are terribly under staffed, and the people who work there are doing the best they can with what they have to work with, well, most of them anyways. I understand there is a large turnover of workers there. From my personal observation, personal hygiene and wound care was poor. I would NOT recommend this facility to anyone. To the other visitors I spoke with, this place should be shut down.

Kathy122152150

Hanover House was horrible. Not only did it smell bad, it was not very clean. It needed a lot of attention. We were just very disgusted with the lack of help. My aunt was there for a couple of weeks. As for the staff, I think they did the best they could with what they had. They were hardworking and seemed caring, but there wasn't enough of them. I couldn’t bring myself to eat there. My aunt was having a hard time eating because the meals weren’t very good, she told me. Occasionally they had some bingo for them, but it wasn’t very well structured. They need to improve on housekeeping, building maintenance, and security because there were some issues.