TerraBella Southern Pines

Nanette

Mom moved into TerraBella Southern Pines. The professionalism of the staff, the cleanliness of the buildings and the price for what they offer compared to the other places we visited seemed like the best deal. I saw the dining room, a fireplace by the living room, and the TV room. There's an outdoor patio with bird feeders. They encourage everybody to come to the dining room. I think that they come and make sure that they're up, and that they can go to the dining room. They have things like bingo and some exercises, but I don't think she's taken part of that yet.

Reviewer RC#1108d

The tour I had at TerraBella Southern Pines was good. I didn't meet any staff, just the girl in the office that took me around. She was fine. She was friendly and OK. The facility was pretty when you walked in. It's a larger facility. We didn't tour the dining area, but I know it was off to the side that you could see it. I didn't care for their apartments as much. They weren't as bright and cheery. They take their residents out fishing, shopping, and doing different things with them, and that's nice. I hate it because they don't have cable for the residents in their rooms to watch TV. They can watch something, but they can't watch anything like Netflix or something like that and TV is important for my sister to watch, but as far as activities, they appeared to be the best one. I met the activity director and she seemed very nice. I give the activity director a five rating. The other girl, a four, probably. I just feel like they were pushing me to make a decision within two days while the other place I went to gave me time to consider. They were like "You have to sign the papers the day after tomorrow or we can't give you this deal." It's like being pressured.

ReviewerFC082623A

TerraBella Southern Pines was clean and smelled nice. There were no bad odors. The staff was friendly, very pleasant, knowledgeable, and was able to answer our questions. They had screened-in porches, activity rooms, and a beauty salon onsite. It's near shopping.

Carol

We like TerraBella Southern Pines. We've already put a deposit down on it. We're just waiting for when my brother can move here. It's very nice, very clean, very light feel, and very modern. The staff seemed very knowledgeable and very active from what I could tell. We selected the room that we wanted for him. They had a nice patio. It was very well painted. It was nice and clean and that's what I liked about it. It didn't have that odor. I saw some of the other residents that were there. They were involved in activities, especially in dementia care. They were doing little things. They were watching TV, and they were playing bingo and stuff like that.

Mike

TerraBella Southern Pines was nice. The overall experience was very good. The lady we met with was very professional. She had us in her office, to begin with, and answered all our questions. She took us on a tour. She showed us two different potential places for my parents. She showed us the cafeteria, the main room, and the activity rooms, things like that. She was very thorough in showing us their property. The rooms were adequate for what we were looking for. They're very nice rooms. It would seem that they would fit what my parents would need.

sick at heart

Even in a locked building people were able to come into my mom's room and walk out of the building with her personal belongings. A $500 hurricane lamp was taken, pictures were taken off the walls in her room. She entered with her wedding rings and only God knows who took them. Not happy with this place at all. Management wouldn't tell you the truth if their life depended on it. Mom's only way out was death.