The Greens at Cabarrus

Sandy

The staff is outstanding. They truly care about each patient. I have seen them go out of their way time and time again to make sure everyone feels secure and comfortable. Care is excellent, but at least two other things need attention. The food is not edible. However, for dinner, you may order the regular meal or the alternate. They also offer certain sandwiches, salad, and soup. The second problem is a combination of cleanliness and appearance. Rooms are cleaned daily, but not deep cleaned. Large ceiling lights could easily be bright if they were wiped out. Furniture is quite worn and chipped. I think the bottom line is go there for the wonderful staff, but the amenities and appearance need help.

Provider Response

Bev K

The personnel is somewhat lacking. My cousin was there for two weeks before she was given the opportunity to take a shower. She was to have 2 showers a week and during her 4 week stay she only had two showers. The CNAs on the day shift Monday thru Friday are wonderful, but the CNAs on the evening and night shift as well as all shifts on the weekend are lazy and rude. The food is horrible and not fit to eat the majority of the time.

Provider Response

AmyB

The room was fine. Could probably use a fresh coat of paint to brighten things up; especially, for the patients that have to stay in their rooms a lot. The food left a lot to be desired and could really use some looking into. The members of your staff that looked after me during my stay were kind, encouraging, and comforting. My 6 week stay was easier because of their care. I feel like OT and PT worked hard at encouraging me and getting me ready to go home. I feel like so many people who have to put their loved ones in a place like this expect the facility to handle everything, but I believe that your loved ones still need your love and companionship too. It is hard to improve without loved ones staying closely involved. Regardless of the expense the one thing your loved ones will miss is YOU.

Anna-B

My Mother stayed here for one year. I went everyday and everyday I had to make them do their job. The supervising nurses Angel, Tabatha and Crystal, never come out of their office. So therefore they never knew if the patients were being cared for. I honestly don’t think that they even cared. So many things happened while my Mother was there. From not getting showers to being left in the bathroom bleeding from her IV being pulled out for God knows how long. I filed so many grievances and nothing changed. I finally had to pay someone to go and give my Mother her showers because the cna’s would always have an excuse as to why she didn’t get one. The administrator would try to fix anything that was a concern but it just kept happening again. There were a few good nurses and cna’s on staff but when they would go home, good luck with someone checking on your loved one. Joanne is a nurse that works on second shift and she walks with a walker!!! There is no way that she could help someone if they needed help. Are you kidding me!!! Its ridiculous. The night my Mother started to pass away there was no privacy. The staff was laughing and being loud at the nurses station and I had to go and ask for two chairs so that my brother and I could sit with our Mom. You would think that they would have a protocol for times like this. When my Mom passed away not one person from the Greens in Management, Social worker, not even the nursing staff sent a card or made a simple phone call of condolences. These were the few people that I thought cared and I had built relationships with. Obviously not. I called corporate to tell them all of this but they never called me back. Everyone is going to get old and need help one day. It’s not hard to be a caring person. These people are here for a reason. It’s hard enough on the family to have to place their loved one in a facility. You should do better. Don’t bother to respond to this review with.. “We are sorry to hear that you had a bad experience please give us a call so that we can address these issues” because your not going to do anything about these issues.

Provider Response

barbGee

Exceptional staff. That’s all you really need. Bring your own food. It’s a known and accepted issue. By far, the most caring people I have had the pleasure to meet. Each and every one of them. Your family member will be well taken care of. Thank you all again.

Provider Response

relative review

My brother is in rehab at this facility due to a major stroke. My brother needs it all- speech, OT, and PT. They exhibit knowledge, patience, and persistence in helping him reach his goals. The speech therapist, Richard, is excellent! The building is old, and they don't use side rails. But, the staff is good!

Provider Response