UHS Senior Living at Ideal

Mary

UHS Senior Living at Ideal was OK. It was not as nice as the other place I looked at. It was an older building. It was not an ideal place. The bathroom was a good size, but the rooms were small. One thing we didn't like there was that they didn't have any therapy rooms or anything. The patient would have to go out for therapy or to the doctor. It was basically a living facility. The staff was nice, but it just wasn't what we were looking for. They have bingo, they take them out to the casinos sometimes nearby, and they have patios so they can go out and sit outside or even eat outside off of the dining room. The dining area was very nice. One of the highlights was their dining area and their food that was available.

Kristen

My aunt was in UHS Senior Living at Ideal after being in a hospital. She broke her wrist. They offered her the newspaper once in a while. The food was sometimes good, and sometimes wasn't. Sometimes, she ate it, and sometimes she didn't. In general, the staff was kind of lazy and not very ambitious. It was very drab and not very interesting. Dark and drab, not good to look at.

ReviewerFC120920A

My mother is in Ideal Senior Living Center. We're trying to get her into assisted living, but she'd been in quarantine for two weeks and now she's in quarantine yet again in rehab due to exposure. We haven't been in the building only because the facility is locked down. She said the food is good. The only thing we're able to do is phone calls. The care has been excellent. When we call them, they're very receptive to our questions. They've never given us a problem getting the phone to her when we need to speak with her because she's got dementia. It's all been good. The only problem we're having is getting her transitioned because every time she is on the verge of being moved there's an exposure, and she gets added another 14 days, which is frustrating her. The floor she's supposed to be on was quarantined. When the quarantine got lifted and she got off quarantine, then there was another exposure, so she's back into quarantine. She's been in quarantine for six weeks now and that's the only concern we have. We're trying to transition her, but we can't get her settled in and it bothers her a lot. Right now, she's under the impression she's just going there to show us that she can be on her own. The caseworker has been really good, but I haven't heard from her in probably a week now. I've had no complaints with them at all. They've been very receptive to our call. They send a notice out to the family on what's going on to keep the families aware of exposures and when they have to change the quarantine. They're doing the best they can. I used to work in a nursing home, so I know what they're dealing with. My mother said the food is very good, and she will let you know if she doesn't like it. They're doing the best they can to keep us apprised of everything, including their outcome. They've helped us make our decision.

Elaine

My husband was in the Ideal Senior Living Center skilled nursing facility. It would be nice if they cleaned the room and didn't leave the dustpan on the floor. I consider that dirty. He broke his hip and that’s why he was there. But while he was there, he fell twice while he was standing at the sink. There was an aide with him, and I understand the aide wasn’t fast enough to prevent the fall, but I don’t understand why they had the door of the bathroom held open by a heavy trash can, which prevented him from standing more than halfway in front of the sink. I think that was a hazard, and created a danger to him as a patient. They need to put proper hooks on the door so they’ll stay open instead of using trash cans. The aides and nurses were fine.

Robin48

Ideal was very nice and everything, but they never got back to us. We put an application, and if they didn't want my mother-in-law, they never told us either way. We didn't think that it was very professional. We only toured it on that one day, and they seemed nice, but I can't say a lot because we really don't know much about them. My husband and I thought it was rude that they didn't return the phone call to us after we filled out the application. They should have let us know one way or the other. They were very friendly.

Caring66665250

My mother-in-law was at Ideal Senior Living for a couple of years. She went to their assisted living, and she really loved it. She was elderly; she was 98. I couldn’t take care of her anymore at home because I was working, and I was getting called at home because she was falling. The assisted living was great. We would go where they had a beautiful dining room. The relatives and friends were able to go and eat with her whenever they wanted to. We just had to let them know so they could make reservations. The staff was great. They were very nice and very helpful there. They would help her with her bed. I still continue to do her washing. Everyone had their own little room, their own bath, and you could have a TV, and she had a phone. But if they wanted to, they could go out into this living area where a lot of the people went out and sat; they could converse with each other. They also had a recreation director who came in and did things for them. They would take them out for church services. Then she had gallbladder problems, and at that point she was very sick. She went into the hospital and they did the surgery. She didn’t bounce back at all. She had to give up the apartment. We moved her out of there, and she went across the street to their nursing home.